Business Profile

Auto Manufacturers

Stellantis

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,578 total complaints in the last 3 years.
533 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/21/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased my 2023 Jeep Grand Cherokee 4xe in April 2023. In the first week I had the vehicle, I went to open the driver's side passenger rear door and it would not open. I thought it was just the child lock but that was not the case. The door would not open from the inside or the outside handles. This is a huge safety issue. I dropped the vehicle off at the dealership for them to fix the door. They verified that the door was defective and they had to order the parts. They had me drive my vehicle around while awaiting the parts to come in. Once the parts arrived, I took the vehicle in for the repair. The door was repaired but as this being a brand new vehicle I'm concerned about safety.When I was sitting on the passenger's side front of the vehicle, there were wires hanging down toward the floorboard. The dealership apologized and secured them so they weren't hanging down toward the floor.The seal around the front of the windshield is not seated correctly as it is not flush in the crevice along the glass.The vehicle's engine has been shutting down while driving and when I hit the accelerator pedal there is no power at times. This is incredibly dangerous as there have been times when cars are following right behind me and the vehicle has acted like it stalled out.When backing out of a parking spot and turning the wheel, I feel a popping in the steering wheel.For this vehicle having less than ***** miles currently, I'm not satisfied and believe that I received a lemon. I'm asking for a buy-back of the vehicle and I'm going to go with another brand.Thank you.
Customer Answer
Date: 11/21/2023
VIN *****************
Business Response
Date: 11/28/2023
Better Business Bureau of ******* & ****************
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20857142
Our File: 88115568

Thank you for forwarding the complaint from ****************************. According to our records there are no open or closed cases for this customers concerns.
I advise the customer to contact US ************* ************** and have a case created with his concerns with the vehicle.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 11/29/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I did reach out to your Jeep Wave team who have an open case. I'm waiting on someone to get in touch with me.
Regards,
****************************
Initial Complaint
Date:11/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2020 Dodge Journey. My back up camera, for no reason a mechanic can find, is inverted at times or a fuzzy screen or rarely the correct way. This is a defective part but due to being just outside of the warranty I have not had success getting this replaced. I do feel strongly this is a defective camera part and would appreciate Dodge standing by their products.
Customer Answer
Date: 11/30/2023
*****************
Business Response
Date: 12/01/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20852933
Our File: 88152892

Thank you for forwarding the complaint from *********************************. According to our records case ******** was closed on October 17, 2023. The customer was advised: there is no service contract on the vehicle at this time, no open recall for the backup camera, and it looks like she is outside of the miles for the warranty. Based on this information, we're not in a position to fulfill your warranty and hope you can understand why.
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best regards,
*************;
T0103p4
Stellantis Customer Care

Customer Answer
Date: 12/02/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

The camera is clearly defective as its only a 3 year old car. I still feel regardless of technicalities the company should stand by its product and replace the camera due to the age of the camera and the general expectation when purchasing a vehicle that basic parts, such as the back up camera, would be working for longer than 3 years. This is the infancy of the vehicle and its already breaking.

Regards,

*********************************
Initial Complaint
Date:11/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased our vehicle on July 2nd 2023. On September 2nd 2023, a fault occurred with the fuel pipe where it had split and our vehicle was leaking fuel. Using our warranty, the vehicle was towed to **** Dodge Chrysler Jeep, **** where it remains to this day, awaiting delivery of the part. I have lodged a complaint with FCA ************* and my Case Manager is *********************. The dealership have received 5 dates where the part was due to be delivered but it did not arrive. **** placed our vehicle as VOR on September 21st 2023. ************* registered our vehicle as VOR at the beginning of November. I have asked her when the part will be delivered and she keeps saying that **** are being unhelpful to her and are not giving her dates when it is she who needs to be telling them. We have had a rental vehicle for 10 days and a further 5 days, but have been without our car for 72 days now. I need a vehicle whilst ours is off the road.I have left daily messages for ************* but she has not responded. I have called FCA this morning expressing my absolute upset and they said they would have her call me when she starts work at 11am EST. Its now 1.40PM and I have had no such telephone call. It appears she is now ignoring me. I am at my **** end. No car, no delivery date for the part in sight and no one seems bothered. We spent thousands on this new car as a military family (my husband is active duty) who did a lot of research on the perfect car and decided that Chrysler was the one for us. VIN: ***************** Case ref: ********
Business Response
Date: 11/20/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20863634
Our File: 88044382

Thank you for forwarding the complaint from ******************. According to our records case ******** the case manager spoke to the customer on November 20, 2023. The case manager advised the customer they will confirm with supervisor for rental assistance. The case manager told the customer that they will updat by call or email.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 12/14/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Whilst Stellantis did eventually contact me with authorisation of a rental car which we had for 20 days on the second occasion, our car was waiting for the part for 3 months and 4 days - a total of 97 days. We had a rental for two periods of twenty days. In between that time, I spent hours on the telephone trying to speak to someone. Our complaint manager, ********************* did not contact us when she said she would and kept promising a call from her supervisor, which she said would take 1-2 business days, that never took place. She would then say to me that she would put in another request that took 1-2 business days. I discovered that she herself was a Senior Supervisor and that the phone calls she was making me appeared to be from a supervisor, knocking me off the list but without resolution. ***** kept telling me that she had to get authorisation for a rental car, that she herself couldn't authorise it. She also let it slip that the part was originally not due until the end of January **** and this is when I contacted Stellantis a lot, insisting on a rental vehicle. I eventually had contact from ******* who said we could have one for the duration of the repairs to our car - the first person who really listened to and, who I felt, heard me.

Furthermore, ***** kept on contacting the garage where our car was, asking them for updates on when the part they required would be arriving, when it was she who held all of the information and she who should have been telling them. We all were going round in circles trying to get her to give us information, getting nothing from her at all.

Without our car, we have had to rely on borrowing vehicles from friends and my husband working reduced hours at work so that he could take both our children to school and pick them up on time. He was reprimanded at work and faced disciplinary action - luckily our car was 'fixed' before that took place and he will now be able to undertake his regular hours. As it happens, our car is not fixed and has to go back to the dealership because it is not functioning correctly.

The stress and upset this has caused has not been taken into consideration whatsoever. We have been left hanging when we expected calls and have not been treated as valuable customers. We purchased a hybrid vehicle so that we could save some money on the cost of fuel and be more fuel efficient ourselves, but have lost out on three months of such efficiency. Instead of driving a car that does 85mpg, we have been using vehicles that do somewhere around 25mpg, costing us so much money.

I would like this situation to be resolved with a full inquiry as to what ***** did and disciplinary action to be taken against her. She needs training. She did not manage my expectations at all during this situation, seemingly not knowing what to do and not fulfilling the promises she kept making to us.

I would also like to be made aware of the compensation scheme of Stellantis as we are due so much in return for the blundering service, lack of contact and lack of decency shown to us as customers, as well as the time and money we have needlessly had to spend chasing for answers and renting vehicles and the time my husband has not been at work, due to us not having access to our vehicle.

Regards,

******************
Initial Complaint
Date:11/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This process was initally started with case number ********. I have been trying to work a replacement with Stellantis since August 2023. I've been working with an employee from the *** Reacquired ***************************** as well as the Executive Referrals Manager. My issue is the ********************* and the handling of my situation. On 2 separate occasions I have spent hours searching for a vehicle for a replacement. Keep in mind, this also takes away time from my work and my family. On the first occasion, after I found a vehicle, I was told that the Repurchase Coordinator was in contact with the dealership. I later found out that the dealership sent the buyers contract to the coordination and never heard back. The vehicle eventually sold to another buyer. I later found another vehicle on 31 Oct and notified the Repurchase Coordinator. I also spoke to the dealership's sale manager (************** at Ourisman Jeep in MD) and he stated they will do the process. It is now 7 Nov and the Repurchase Coordinator has not been in contact with the dealership as they stated they would be. I just want a replacement vehicle. We continue to drive this truck with its current issues praying that we are not stranded one day.
Business Response
Date: 11/08/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20839124
Our File: 87928019

Thank you for forwarding the complaint from *********************. According to our records case ******** is with the Vehicle reacquisition Processing Team . I am unable to see any updates to the case.
I have sent a note fora case manager to update the customer.
********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 11/08/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
No one has reached out to me. I will await a new coordinator to contact me regarding this process. Additionally, *** spoke to the previous dealership that I was trying to get a vehicle from and they confirmed only speaking to the coordinator once. Current dealership Im working with has not spoken to coordinator since I notified coordinator I found another vehicle.

Regards,

*********************
Initial Complaint
Date:11/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I HAVE A 2016 RAM **** ECO DIESEL THAT HAS A RECALL ON IT THAT STARTED ON JUNE 2022 FOR A HIGH PRESSURE FUEL PUMP FAILURE. RECALL CODE IS Z46/NHTSA 22V-406. THE LAST 8 DIGITS OF MY VIN#GS176273. I HAVE BEEN GETTING THE RUN AROUND EVER SINCE I STARTED CALLING THEM WONDERING WHEN MY TRUCK WAS GOING TO GET FIXED. I WAS TOLD THE FIX WOULD BE AVAILABLE AROUND DECEMBER 2022. THEN IT WAS ***** -JUNE 2023. NEXT IT WAS AUGUST 2023. IT IS NOW NOVEMBER 2023 AND THERE IS STILL NO FIX AND THEY HAVE NO IDEA WHEN THERE WILL BE ONE. WHEN I DRIVE IT, IT LACKS PASSING POWER. WHEN YOU TAKE OFF FROM A 4 WAY STOP IT STARTS OUT LIKE A TURTLE AND THEN HALFWAY THRU THE INTERSECTION IT SLAMS YOU BACK INTO THE SEAT. IT IS UNSAFE TO DRIVE AND ALMOST 1 1/2 YRS SINCE RECALL AND NOTHING DONE MAKES IT A UNREASONABLE TIMETABLE. I REPORTED IT TO THE NATIONAL HIGHWAY SAFTEY ADMINISTRATION. THE RECALL COMPANY WANTS ME TO TAKE MY TRUCK INTO A SHOP AND GET A DIAGNOSTIC AND PAY FOR IT OUT OF MY OWN POCKET, WHICH WOULD BE AROUND $200, WHICH IS NOT HOW IT WORKS. THE CUSTOMER DOES NOT PAY ANYTHING OUT OF POCKET TO GET A RECALL PROBLEM FIXED. I HAD TO BUY ANOTHER VEHICLE SO I COULD GET TO WORK, COSTING ME THOUSANDS OF DOLLARS. PLEASE HELP ME OUT IN GETTING MY TRUCK FIXED OR MAKE THEM BUY IT FROM ME TO MAKE ME WHOLE. THANK YOU !!
Business Response
Date: 11/08/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20834707
Our File: 87927541

Thank you for forwarding the complaint from *********************. According to our records case ******** the case manager contaced customer via email. The case manager needs information from the customer to proceed ***** the case.
I advise the customer to respond to the case managers email, so they are able to proceed.
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 11/09/2023
I emailed the business my response. I did not take it to the dealer to get a diagnostic on my truck as they want to charge me $200. I, the customer am not responsible for that charge, it is part of the recall process. The dealer informed me that they looked at the Ram supplier and found no parts to fix my problem. I re informed the business these things along with them to contact the dealership and talk to them about a part # etc. which I would have no idea what that would be. This is a stall tactic by them not getting the recalled parts available in a timely manner. 1yr and 5 months later there should be a fix for my truck. This is very unacceptable and I demand satisfaction. Either fix my truck or buy it from me so I can move on and get a reliable vehicle.
Initial Complaint
Date:11/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was suppose to receive a refund check $650.00 contacted customer service. Was told was mailed 10/6 still not received. My mailbox been broken into so all my mail was returned. I have a po box now. Po box ***** ********** ** *****. I been waiting for a check for the last 2 months. I keep calling no resolution. keep getting the run around. I'm to the point I'm ready to trade out just for i don't ever have to deal with Mopar ever again. It was a recall and just to get my funds back is a lot to ask for. The point still want to wait 30 days after I stated that my mailbox is broken into. Most of my mail been sent back to sender. I'm highly disappointed in the way this matter been handled. I want some type of compensation. The last four of vin:ED865882
Business Response
Date: 11/08/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20832631
Our File: 87927371

Thank you for forwarding the complaint from *************************. According to our records case ******** a check was been issued on October 5, 2023. I advise the customer to allow 30 business days to receive the check. If she does not receive in the 30 days, she will need to contact *************.
********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 11/08/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:] I guess we didnt read the complaint. I stated several of times I called customer service with this matter and keep getting the run around. I already stated my mail was getting stolen and had to open a P.O. Box. We way past the 30 day ***** Im tired of being on the phone calling. I been trying to get this refund since end of September. Its now NOVEMBER. I work like everyone else. Who have time to keep calling customer service and them giving wrong information. My next step a lawyer. Im not going to keep calling and calling. Why I reach up to corporate.

Regards,

*************************
Initial Complaint
Date:11/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FCA safety recall 19A issued in the first quarter of 2023, with customer notifications issued in April of 2023, details a manufactiring defect in manual transmission Jeep Wranglers, that *** cause the clutch to overheat and explode into the engine and cause a fire. The repair was supposed to be available in September 2023 and then was pushed to December of 2023 and was pushed again to June of ****. My dealer has no information regarding the availability of a solution.In September I emailed both ******************************* and his replacement *************************** at Jeep/Stellantis seeking remedy for this issue and as of this writing I have received no response from anyone. I special ordered my Jeep Wrangler, VIN # *****************, in September of 2021 and took delivery in December or 2021. It is my only vehicle. It is experiencing slippage in 3rd and 4th gear As Jeep Stellantis seems to be neither willing nor able to address the danger, I would like them to buy back my wrangler so that I can purchase a vehicle that is not likely to explode.
Business Response
Date: 11/08/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20818918
Our File: 87926184

Thank you for forwarding the complaint from ***********************. According to our records case ******** the case manager spoke with the customer. The customer advised the case manager that they have an aapointment at the dealer for Wednesday November 15, 2023. the case manager advised the customer they will follow up with the customer after the appointment.
********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 11/08/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
1. I have not had the vehicle evaluated by the dealership yet and do not yet know if there will be a resolution to the issue of the transmission slipping. I know that the recall issue will not be resolved unless there is a fix available.
2. If my vehicle has to remain in the shop due to warrantee related and or recall related repairs I will have yo pay for a loaner vehicle put of my own pocket.
3. If the dealer determines that my transmission problem is related to the clutch recall 19A *** there is still no fix available, I will continue to have to deal with a car that has an open, dangerous, safety recall that cannot he fixed.
4. Stellantis has made no offer that would justify me agreeing to close this complaint. So far all they have done is have a representative call me. I made the call to my dealership to have my vehicle serviced. As far as I know, the representative has not even arranged for a loner car for me.
After the vehicle is serviced and I have heard from Stellantis again, I will be better able to determine if this complaint should be closed.

Regards,

***********************
Customer Answer
Date: 01/24/2024
As per my last comunication with the Stellantis representative in early Decenber, a repair was expected to be available for my vehicle in early January 2024. According to my dealership, there is still no repair for my vehicle. I agreed to wait until January but as of today, I am still the owner of a vehicle with a safely recall and no solution for my make and year. If Stellantis cannot provide a solution for this recall, I still want them to buy back the vehicle.
Initial Complaint
Date:11/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a new 2021 Jeep Renegade and started experiencing issues within the first six months. The radio and audio system stopped working completed when temperatures were below freezing. The auto/stop start has consistently not worked and only engages sporadically. The sunroof also sporadically gets stuck open and is unable to close on its own. I have made dozens of trips to the dealer for repairs. The dealer either says its working as designed or says theyve found an issue and does something to repair it. To date, the auto stop/start still is not working. I filed for Lemon Law and went back and forth for months before corporate said everything had been resolved and closed the case. Since then I have been trying for months to fix the vehicle or resolve this in some way. I started filming the issues happening and have worked with employees at corporate who have said in writing this is clearly not operating as designed. I have been told several times they are willing to help me trade in the vehicle, compensate me, or extend the warranty. I want this vehicle and am not interested in compensation despite the fact *** spent over a year and a half going back and forth with the dealer and corporate. I agreed to try extending the warranty and since then have made 9 attempts over the last 2 months to contact them back via email, text, and phone and have received zero replies to anything. No calls, texts, or emails have been returned.
Customer Answer
Date: 11/07/2023
My VIN# is *****************. Thank you.
Business Response
Date: 11/13/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20811982
Our File: 87974089

Thank you for forwarding the complaint from *****************************. According to our records there has not been an opened case for this customer since January 2023.
I advise the customer to contact US CUstomer Care ************** and have a new case created with her concerns.
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 11/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I had already contacted customer service, as mentioned in their reply that I should do now, at the same time I filed this complaint and have not received any resolution. I have been communicating with ************************* via text since December 7, 2022 to inform him I am still having issues with this vehicle. The dealership incorrectly informed corporate that my issues were resolved, which they never were. ****** offered to help trade in the vehicle, compensate me, or comp an extended factory warranty. Despite me following up via text, emails, and calls, this has continued to drag out for months (years at this point). Starting over with a generic customer service rep is not going to resolve this. I am asking for the extended warranty as promised, to be added to my vehicle at no additional cost to me. This is the least this company can do when I purchased a brand new vehicle that has not one, but many defects that have not been fixed after two years of attempts. I am happy to forward the initial complaint which details and documents all issues, as well as my email and text correspondence with the dealer, corporate and customer service, and my attempts to follow up over the last year that have been ignored or sporadically replied to. This vehicle more than meets the definition of a lemon. I believe that asking for a quick resolution by extending the warranty at no cost to me is the bare minimum that could be done and is more than fair at this point. I have spent countless hours dealing with this, have made dozens of trips to the dealer both on my days off and by taking time off of work. I am not requesting anything more than an extended warranty to protect myself from costly repairs for a clearly defective vehicle.

Regards,

*****************************
Customer Answer
Date: 11/29/2023
Hello. I contacted Jeep ************* as advised and they said they cannot help with an extended warranty. They said they can help with diagnostic and then assistance with repair costs. Meaning my car will be back in the shop again. And, does assistance with costs mean Ill still be responsible for partial costs? Both of these are completely unacceptable. I would appreciate if someone from Jeep can assist in extending my warranty as promised by cooperate.
Initial Complaint
Date:11/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was around ****** miles on my jeep traveling around ***** MPH on a 3 lane road. Warning lights appeared on my dash (***, traction control, BRAKE symbol, and the *** light). I slightly depressed the brake as i was approaching a red light, but nothing happened. I then vigorously depressed the brake to the floor, and it would not slow down. I was able to pull off the road before i hit the car stopped at the stop light and pull my emergency brake, narrowly escaping a accident. I turned off the car many times and back on but the lights continued to display and the brake continued to not work. I went in to the dealer the next day and they had the car battery unplugged and sitting there. Then they said although they could not replicate the problem (which is a lie), they did see warnings for the *** system so they will try to replace that (this was after they tried to say nothing was wrong and i repeatedly asked them if there were any brake warning lights and they said no only low voltage warnings from a couple weeks ago.. finally they did say "well there was one short *** warning"). I contacted jeep customer care and they have been extremely unhelpful even though this is a serious issue. Jeep customer care case number ********. I requested a buyback since the part has no ETA and it has been in service for more than 20 days now and i have had previous issues that have made the car undrivable/in service for more than 15 days (totaling over 30 days). Jeep denied my claim and said I need to wait for the part to arrive (which as mentioned has no ETA) and they need multiple attempts to fix the issue. Next time the electrical/brake issue fails my pregnant wife could be driving on the highway going 70 MPH. Unacceptable failure, and unacceptable customer service.
Business Response
Date: 11/08/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20801857
Our File: 87924662

Thank you for forwarding the complaint from *****************************. According to our reocrds case ******** was closed October 31, 2023. I advise the customer to contact US ************* ************** and have a case created for Back order parts, so that a specialist can help to get these parts to have the issue resolved.
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Business Response
Date: 11/08/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20801857
Our File: 87924662

Thank you for forwarding the complaint from *****************************. According to our reocrds case ******** was closed October 31, 2023. I advise the customer to contact US ************* ************** and have a case created for Back order parts, so that a specialist can help to get these parts to have the issue resolved.
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 11/16/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

the parts have been expedited and did not fix the issue. The car has been in service for more than 50 cumulative days now which is a violation of my warranty rights according to the ************************* Warranty Act. I have been unable to reach a customer retention specialist after i was told my case was accepted and ill hear back within 2-3 days (now it has been 9 days with radio silence and everyone dodging my calls).

Regards,

*****************************
Initial Complaint
Date:11/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was sold a new 2017 Pacifica with electrical issues. Was brought back to the dealer over 50 times. We filed a complaint to submit a lemon law complaint. Have had numerous complaints with corporate and cases. Agent promised us a warranty with unlimited mileage as opposed to filing a lemon law suit. we were given this but it was a lie, despite being told it was good for the rest of the time we have the car they out an expiration on our unlimited mileage warranty. They then refused to cover a repair even tho mopar told us it was covered, letting us sit at dealership for two weeks. We got the car back and the warranty expired. Despite being told they would fix the car since it was at the dealership prior to it expiring, it should never expire anyway, they never resolved it and the car wasnt fixed. Was told numerous times they would fix the warranty status but someone called me and said they couldnt find the recorded phone call and owell. A manager said have your mother in law pay for the repair I could care less were not paying and hung up, this was after they already called the dealer ship and said it would be covered to put the invoice thru to them.. we went our warranty we were promised as it was supposed to be a unlimited Milage lifetime warranty and it was a lie.
Customer Answer
Date: 11/10/2023
Vin is *****************
Business Response
Date: 12/04/2023
The information we have on the plan provided is the following:
Option Code:   UAP3100N
Option Description:   3 YEARS / UNLIMITED MILEAGE - $100 DEDUCTIBLE
Term:   3 YEARS / UNLIMITED MILEAGE

You may call CHRYSLER: ************ for further information.
Customer Answer
Date: 12/04/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I was offered a unlimited millage warranty . It was not to expire they told me it was for the life of the vehicle. I will not accept this resolution. Unless I am provided with a new life time warranty as promised I will not accept any resolution.

Regards,

*************************
Customer Answer
Date: 12/11/2023
I was offered an unlimited millage warranty at the time when I was pursuing a lemon Law claim. The car has had numerous issues since purchase and has been to the dealer over 40 times for similar repair. the warranty was offered to resolve this as it was said to have unlimited millage and good for as long as we kept the car. We still have this car and the warranty is no longer accepted. This means we were lied to by corporate. When i called they said they would find the phone calls, but then said they did not have them and its too late to complain! that is not acceptable or true. We were under the impression the warranty was good for as long as we kept the car and would have not ever complained had we not found out it was expiring. The car is a lemon and has had electrical and mechanical issue since purchase. over 40K dollars and we have never had a fully operational car. We want our promised warranty that does not expire as promised. We would have pursued a lemon law claim at the time had this not been offered. We are now over the mileage for said claim, but you are required to provide promised compensation since it detered us from pursuing the claim when we were able to. We will accept nothing less than
1 the life time warranty we were promised
2 a replacement vehicle

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