Business Profile

Auto Manufacturers

Stellantis

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,579 total complaints in the last 3 years.
537 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
truck rumbles at 63mph when mds kicks in can here it over radio half volume took to dealer said it was normal called customer support said dealer said its normal
Customer Answer
Date: 10/28/2023
vin # is *****************
Business Response
Date: 11/02/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20781888
Our File: 87859841

Thank you for forwarding the complaint from *************************. According to our reocrds case ******** the customer was advised the vehicle is operating as designed. If the customer continues to have issues with the vehicle we advise going to the dealership for a diagnosis.
If the customer feels he needs assistance he can call US ************* ************** and have a new case created with his concerns.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 01/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

My truck still makes the noise and vibration.The problem is documented on my warranty receipts from two different dealerships. Stellantis has gave me a case number and had me talking to someone that never drove one of these trucks.So this person is telling me this is normal when they never drove a truck like mine. It seem's Stellantis has told the dealers that they don't have a fix for the problem so they told them to call it normal. This is the most money I have ever spent on a truck and can't believe they think this is acceptable!!

Regards,

*************************
Initial Complaint
Date:10/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I leased a vehicle from Chrysler about 2 years ago. I have a issue with the soft top popping open when I am on the free way. I have taken the vehicle in ******************* of Roseville 7 times for the same issue and they can not fix it. All service for the jeep has only been done by the dealer. I filled a case with Stellantis in ************ and have gotten no resolution. I have also contacted my lawyer but would like this resolved without the courts. By ******** Lemon Law they should have come up with a solution after the 3rd time. I am getting nothing from anyone at the dealer or Chrysler other then "we don't know"
Customer Answer
Date: 10/26/2023
The Vin # for the vehicle is
*****************
2022 Jeep Wrangler
Customer Answer
Date: 10/26/2023
Vin # *****************
2022 jeep wrangler
Business Response
Date: 11/09/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20781088
Our File: 87936823

Thank you for forwarding the complaint from *****************************. According to our records case ******** the case manager sent an email to the customer. The case manager is trying to work with the customewr to find a resloution.
I advisde the customer to contiue to work with the case manager for a resolution for the issue he is having with his vehicle.
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 11/09/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Under ******** Lemon Law after the 3rd time of bringing in the vehicle for the same issue the dealer must make it right. I have brought my vehicle in 7 times and soon to be 8 times and still have the issue occurring.

Regards,

*****************************
Initial Complaint
Date:10/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2008 jeep patriot vin1j8ft28w58d773565 as stated by ****************************** at Suncoast Chrysler jeep ram ************************************************************** that an inspection to keep lifetime powertrain warranty is at no cost to owner. they wanted to charge me $200 and now my warranty is voided. 65k miles on this vehicle ,although the check engine light was on they still have to perform the inspection for free, they said the charge was for putting the vehicle on a computer, this is supposed to be a free inspection, check engine light were on and auto zone and my regular garage found nothing wrong , all those were free , why would they charge me for something that is free. They did not even do the test? my warranty is now voided after all the years of excellent car care. Furthermore how do they know if any work needed to be done was not covered by warranty.
Business Response
Date: 10/26/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20779942
Our File: 87785453

Thank you for forwarding the complaint from ***********************. According to our there is no case pertaining to this issue.
I advise the customer to contact ************* ************** to have a case created to get this issue resolved.
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 10/27/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
i would like a written letter re-instating my warranty
Regards,

***********************
Initial Complaint
Date:10/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have brought my Ram **** Mega cab diesel into the dealership for transmission hard shift issues 6-7 times. Transmission has been reprogrammed, parts swapped out and even a new transmission and torque converter replaced. Truck still shifts hard. Actually worse than the new transmission
Customer Answer
Date: 10/26/2023
You requested my VIN# on my truck.
Business Response
Date: 11/13/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20778818
Our File: 87973659

Thank you for forwarding the complaint from *****************************. According to our records case ******** is with our ***************** There are no notes on the case for my viewing.
I have sent a note to the department advising an update with the customer.
********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 11/13/2023
Here are all of my service records related to this issue.
Initial Complaint
Date:10/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2015 Grand Jeep Cherokee (VIN# *****************) Oct of 2022 and the unit has been in the shop 6 times. The last three times was for a recall issues that has not been addressed by the manufacturer. The issue if the part not being available was not disclosed. This is due to a fuel pump recall. The issue was taken to the Dealership for repairs Feb 2023 and was communicated that was fixed. The unit ran and on this week the same issue due to this issue happen again. This time the issue with the unit placed me in a unsafe position as the unit stalled while on the freeway and I was stranded out of town. I called Stellantis/FCA the manufacturer and was told there is nothing that they can do and to call a tow truck. The Dealer is unable to get parts, the recall issue part is not available and Stellantis made no effort to resolve the issue.I called three times and was told this. I was also told that a manager was not available to discuss and was advsied that was aware of the recall with no resolve.
Business Response
Date: 10/26/2023
Better Business Bureau of ******* & ****************
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20774405
Our File: 87785324

Thank you for forwarding the complaint from ***********************. According to our records case 87694440 the case manager sent the customer an email on October 25, 2023 advising that the vehicle needs to be diagnosed by the dealer.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Initial Complaint
Date:10/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
had car radio replaced by uconnect the case number is ********** the dealership says they have tried to call them to get payment but hasnt and now calling me to pay it
Business Response
Date: 11/22/2023
Better Business Bureau of ******* & ****************
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20755575
Our File: 88070161

Thank you for forwarding the complaint from *************************. According to our records case ******** has been closed. I contacted the customer today November 22 ***** and spoke with him. ******* advised me that he had reached out to Uconnect once again and that the bill has been paid.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Initial Complaint
Date:10/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased ned Ram 3500 laramie mega cab 4x4. Took receipt of truck around Nov 2022. Since that time it sat in driveway 6 months waiting on relay that I was told had potential of vehicle catching on fire. Now I have received recall 71A that states vehicle may experience internal dislodging of snap ring which will present poor shifting quality and not engage lower gears. Stellantis says in report the repair will replace snap ring in transmission. This means unqualified technician at dealership will tear into transmission. Further Stellantis says they will run some diagnostic to get out of repair. There is no reliable diagnostic to detect a mechanical part is going to come apart. I have 1000 mile on the truck and they want to tear into transmission or let it go so its all my cost once it goes out of warranty. I bought this truck to be a reliable vehicle to eventually replace a 19 yr old truck that has recently had transmission overhauled at a transmission repair facility. At this point I want them to refund money and take truck, or replace the suspect transmission that is proven not to be suspect, or replace the truck with a new one of equivalent options and trim level. This truck was purchased at Grissom Chrysler Dodge but they left it as Stellantis responsibility and I agree with that. The responsible party for all these issues is Stellantis. There has been too many recalls and serious issues. You don't buy a new vehicle and expect to worry about a transmission. That is too much. They say it needs to come in for diagnostic. There is no diagnostic. Im guessing they say they can detect from slippage. There is no guarantee slippage until it is pending failure. What is to say pending failure happens when i take it in. Whats to say failure doesn't happen a week after the dealership pretends to check it. VIN is ****************** Thank you
Business Response
Date: 10/25/2023
****** ******** ****** ** ******* * ******* ********
***** ******* **** ****** **** ***
*********** ** **********

*** **** ***********
*** ***** ********

Thank you for forwarding the complaint from ****** *******. According to our records case ******** the customer was contacted on October 18, 2023. The advisor offered to contact the dealer to make an appointment for disgnosis and the customer refused. The vehicle needs to be diagnosed to move forward with the customers complaint.
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best regards,
*** *
*******
Stellantis Customer Care
Customer Answer
Date: 11/03/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 20746753, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I think you are missing the point altogether. There is two outcomes to this sham of a diagnostic. One it finds something in which case they are going to tear into a transmission of a brand new truck. Two it doesn’t find anything which is most likely the outcome because a diagnostic cannot determine a pending failure of this type. Which means I run the risk of a failed transmission all the days I own the truck. Neither outcome is acceptable so what is the point?

Regards,

****** *******
Initial Complaint
Date:10/23/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I financed a 2018 Chrysler 300 2 years ago w/ 10,000 miles on it. The car has been in the shop for one issue or another from the start. In addition to financing the car, I also had to purchase a Mopar warranty, after initially purchasing a 3rd party warranty when I bought the car. When I used the 3rd party warranty the first time the car went in the shop, I ended up paying more than my deductible. The 3rd party warranty accused Chrysler of marking up their service fees and prices for parts. Hence, I had to pay the deductible plus the amount over list price. After this occurred, the service advisor advised I get a Mopar warranty .So currently I pay a monthly car note and Mopar for warranty. Well low and behold Im not 100% stress free dealing w/ Chrysler and Mopar. 1st Issue: Chrysler cars continue to breakdown, but have extended delays on part availability. 2nd Issue: Mopar warranty only covers 5 day rentals and at $45/day. No where in todays world are there rental cars less than $60/day, meaning either way I will come out of my pocket for rental when my car is sitting on Chryslers lot due to failure. But heres the latest outrage. I currently have ****** miles on the car and the TRANSMISSION NEEDS TO BE REPLACED! While the Mopar warranty will cover the transmission, the dealership warned me there's no ETA on a transmission due to a strike??? Today 10/10, I contacted Chrysler to see what help they could provide. They stated the same and that I have to pay for a rental. So I'm now expected to pay for a rental, due to Chryslers delay, and for who knows how long? The dealership where my car is currently, informed me they do not have loaners available, as they're with previous customers whose cars have been sitting waiting on parts for months. So in addition to paying for the car, and a warranty for protection, I'm having to pay for a warranty that does not fully cover me for the continued manufacturer delays . This just does not seem legal!
Customer Answer
Date: 10/25/2023
The VIN # is *****************
Update since initial BBB complaint filed:
The transmission arrived Monday, October 17, 2023. The car was ready for pick up on the evening of Wednesday October 18,2023. While I appreciate having my car back, Im stuck with a rental bill of approximately $1100 (the cheapest car available at $55/a day), because Chrysler dealerships have loaned all loaners out.
When I initially filed the case with Chrysler, I was told I could request rental assistance once I got my car back. Of course now I have my car back they leaning on my warranty only covers 5 days at $40/day. They knew this when we initially spoke. The request was for rental assistance beyond the five days. The issue they're avoiding is, besides the fact that rental cars are no longer $40/day, the bigger issue is, my car SAT FOR FIVE days ( during the rental coverage period) , not being repaired, but waiting on a part. It only took a day to repair.
Business Response
Date: 11/13/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20723563
Our File: 87973144

Thank you for forwarding the complaint from ***********************. According to our records case ******** the case manager spoke with the customer on November 6, 2023 and eaplianed the rental reimbursement with her.
I advise the customer to send in any documents she may have for the rental as soon as possible for the case manager to review.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 11/14/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. I provided the case manager with the Enteprise rental invoices amounting to $1039 dating from 10/7*10/18. The case manager responded stating Chrysler would only cover $400. I find this to be poor customer service on behalf of ********************** *having a customer buy a car, a warranty, when the car fails, parts are unavailable, and the customer is left to also pay rental car fees due to issues on behalf of Stellantis. Nevertheless, Im exhausted with this issue and will accept the $400 reimbursement. The remaining $649 of rental car fees is just an expensive lesson * DO NOT invest in Chrysler or any vehicle under the Stellantis umbrella. I will wait for the business to perform this action ($400 reimbursement via check in the mail within 2*3 weeks) and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:10/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am currently in a lease with a 2021 Jeep Grand Cherokee VIN: ***************** My car stalled on me mid-driving on Sunday, September 10th, in **************, ********. Jeep had my car towed to the Jeep dealer in ******, **, for repairs; later that week, I was informed my car needed a new transmission. I was given an estimate of two days for the new part to arrive; however, since then, I have been getting the run around that they dont know when the part will arrive. In the interim, I am paying out of pocket for a rental while paying for my lease. I asked them to pay for the rental, and they said they cant, so I am expected to pay for the rental while having a car that isnt getting repaired, as far as I was told, since they cant obtain the part which is a new transmission. It seems really wrong and unethical to have me pay for a car that isnt in my possession and one for which Jeep is taking full liability on this issue. I am looking for a resolution to either get out of this lease so I can go to another vendor to obtain a lease on a new car or be given my car back fully repaired. I am looking for monetary compensation for what I had to pay out of pocket to this day and what it will cost me to get into a new lease as I paid a down payment for this lease for a 39-month lease, and I am under 24 months into the lease.
Business Response
Date: 10/18/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20718352
Our File: 87656117

Thank you for forwarding the complaint from ***********************. According to our records case ******** is being worked on by a case manager. The case manager has been in contact with the dealer working on getting the part required for the repair.
I have sent a note to the case manager asking them to reach out to the customer with an update.
********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 10/18/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

***********************
Customer Answer
Date: 10/18/2023
My car has been at the dealer since 9/10/2023, and I keep on being told that the part isnt available, all while I am accruing rental costs out of my pocket and paying for the lease. This isnt acceptable, and I want to be reimbursed immediately for the rental charges, which are over $2,500 to this day, in addition to the lease fees since I havent had the car for over five weeks and monetary compensation for what I am being put through with this horrible customer service from **********************.
Initial Complaint
Date:10/16/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the 9th of September I was in a car accident in which a driver ran into the back of my jeep . I took my vehicle to the collision shop and was informed the parts needed to fix my car were on national back order meaning they had no eta. I reached out to jeep wave to assist in paying my car note because it’s coming up on a month that I haven’t had my car and no eta of when I’ll get it back . The agent I spoke with started a claim and for me and I asked do I have to pay and get reimbursed or do they pay directly to ally auto . He stated I would get reimbursed. I waited for a call back from case manager never got it , called back , they kept telling me the case manager called me but there was no calls . Then I called back and they said they had wrong number , so I scheduled a call back for a supervisor . I also never received the supervisor call . I spoke to an agent yesterday stating they will try to locate parts and I told her I’m calling about reimbursement and she stated they don’t reimburse if it’s been in an accident . I stated on the first call which is recorded its in collision shop from accident ! I’m getting misinformation and they need to honor what I was told !
Customer Answer
Date: 10/17/2023
VIN# *****************
Business Response
Date: 10/25/2023
Better Business Bureau of Detroit & Eastern Michigan
***** ******* **** ****** **** ***
*********** ** **********

*** **** ***********
*** ***** ********

Thank you for forwarding the complaint from ******** *********. According to our records there is no case for the customer pertaining to reimbursement.
I advise the customer to contact Customer Care ************** and have a case created for reimbursement. I advise customer to have any receipts available to send in for review.
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best regards,
*** *
*******
Stellantis Customer Care

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Stellantis is NOT a BBB Accredited Business.