Business Profile

Auto Manufacturers

Stellantis

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturers.

Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,579 total complaints in the last 3 years.
540 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Case number# ******** I called on August 31 and spoke with ****** and then again on 9/13 and spoke with ******. My car is only a few years old and the Auxiliary Battery went out and I had to replace it. I was told that since I just passed the warranty that they could Goodwill me a reimbursement. I spent about $250.When I called back to get the reimbursement I found out after the fact that the repair had to be carried out at a certified Chrysler dealership and not independent. When I called initially I was never told that. I chose the independent repair because it was about $500 cheaper than a Chrysler dealership. If I would have known that I had to go to the certified dealership I would have went that route but was never told that. Now they are rejecting the claim of $250. I spoke to ***** a supervisor on September 20th. I have the receipt of the repair that should never of needed done given how new the car is.
Business Response
Date: 10/16/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20701404
Our File: 87636139

Thank you for forwarding the complaint from ***********************. According to our records case ******** was closed September 20, 2023. The case manager declined reimbursement as the repairs were not perofrmed by a certified dealer. The case manager left a voicemail for the customer on that day.
********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 10/16/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

***********************
Initial Complaint
Date:10/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I PURCHASED A 2021 JEEP GLADIATOR ECODIESEL RUBICON STILL UNDER WARRANTY. AT ***** MILES ON APRIL 5TH 2023 MY GLADIATOR DIED IN THE ***** AFTER MULTIPLE TOWS TO THE DEALER THE DETERMINATION IS FAULTY HIGH PRESSURE FUEL PUMP. WHICH IS A MAJOR RECALL RIGHT NOW. IT IS NOW OCTOBER 1ST 2023 AND THERE IS NO PARTS AVAILABLE FOR MY JEEP. ALL JEEP TELLS ME IS PARTS ARE ON BACKORDER AND DENIED TO BUY BACK MY JEEP. I SPENT ****** ON A JEEP I can't use.
Customer Answer
Date: 10/13/2023
Jeep 2021 Gladiator Rubicon Vin# 1C6JJTB3ML541588
Business Response
Date: 10/25/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20687835
Our File: 87765340

Thank you for forwarding the complaint from ***********************. According to our records case ******** the case manager has been in contact with the dealer. The case manager contacted the customer on October 24, 2023 to advise customer of current statis.
********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 10/25/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

***********************
Initial Complaint
Date:10/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
At the time of the incident, I had only $3,700 remaining on my truck loan, and I was eagerly anticipating paying it off to alleviate my financial burden.In June 2023, my family and I experienced a highly distressing incident while driving my 2018 Ram **** Ecodiesel, which had only ****** miles on it at the time. While passing a tractor-trailer on the interstate at 75 mph, the vehicle suddenly lost all power. This incident placed my wife, 8-year-old son, and myself in grave danger, narrowly avoiding a potential accident. The vehicle was towed to the nearest Ram dealership, where it took approximately one month to repair due to issues related to two recalled partsthe CP4 High-Pressure Fuel Pump and the Tone Wheel. To my dismay, the same model of recalled parts was used for the repair, and no definitive solution was provided. Subsequently, the turbo malfunctioned within just 10 miles of driving the vehicle after the initial repair, raising further questions about its safety and reliability. Fearing for my family's well-being, I decided to sell the vehicle to the dealership at a substantial financial loss. In an attempt to find a resolution, I opened a case with Ram Cares (case #********) to explore potential options. Regrettably, my experience with Ram Cares has been fraught with difficulties: Numerous Case Managers: To date, I have been assigned three different case managers, causing substantial delays and miscommunication. Despite my repeated attempts to seek assistance, a resolution has been elusive. I have now had this case open for over eight weeks and have called 20 times without a resolution, which is deeply concerning. Furthermore, I must emphasize a critical safety concern: there is a stop sale on the vehicle due to the high-pressure fuel pump issue, rendering it unsafe to drive. Despite this, Stellantis has insisted on repairing the vehicle with recalled parts and expects me to continue driving it, a situation I find unacceptable and alarming.
Business Response
Date: 11/27/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20685676
Our File: 88096825

Thank you for forwarding the complaint from *****************************. According to our records case ******** is with a case manager. On November 10, 2023 the case manager spoke with the customer. The customer said that he waited for 5 months with this process without a vehicle. The dealership declined to do a 10% discount if he accepts the 5% discount from Stellantis. The customer is requesting for a compensation for keeping him without a vehicle for 5 months and declined his request.
I advise the customer to work with the dealer and case manager for a resolution on this matter.
I have sent a note to the case manager to reach out to the customer with an update.
********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 11/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
The provided response mirrors the recurrent pattern I've encountered over the past five months. The business consistently directs me to a case manager, urging me to await their response. However, when a case manager eventually contacts me weeks later, it invariably turns out to be a different individual who is unfamiliar with the issue at hand. This new case manager then requests an additional four business days for review, only for the cycle to repeat itself with yet another unfamiliar representative in subsequent weeks. This ongoing experience is deeply disconcerting, and it is disheartening that a major corporation can subject its customers to such a frustrating and inefficient process..

Regards,

*****************************
Initial Complaint
Date:09/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been having electrical issues with my 2021 Wrangler 4xe & Jeep customer care is not helping. I've asked to speak with a supervisor and they refuse to connect me. I've been assigned several case managers, but never have talked with them. When I call to check up I've been told: I don't have a case manager; another time I was told the supervisor changed my case manager ************************************************************* two hrs, but did not and last night I was told I've been assigned a different case manager. Every time I call I get a different case manager and I haven't been able to talk with any of them. I want Jeep to buy back my vehicle due to breach of contract. Here's a list of issues: 3 Feb 2023 - Steering wheel shacks violently/engine light on - Fixed defective steering dampener and replaced the electric coolant heater 22-Feb-23 - Engine light still on - ******** electric coolant heater again. Said the first one they installed was defective 12-Apr-23 - Engine light came back on - Removed and replaced coolant heater module; bleed coolant sys; test drove for 60 miles. ********* all is working 8-May-23 - Engine light back on - Hybrid/EV electronics coolant pump B overspeed issue. Performed air burb and cleared sys. Drove 50 miles and no codes.10-May-23 - Engine light back on - Coolant Pump B dry run. Found air pocket and cleared. Drove 262 miles all is good no codes.6-Jul-23 - Engine light back on - Motor generator unit replaced. This is the high voltage inverter that converts DC to AC from the ** battery. The new unit won't flash any other modules so they vehicle won't turn on. They had to push it out of there bay. Jeep currently has my vehicle and no plans to fix the issue (146 days). Dealer told me to call Jeep ************* and demand they buy it back. I haven't been able to because they keep changing my case manager and so I have to start over each time. I have nowhere to turn. I can't afford a lawyer. Hoping BBB can facilitate?
Customer Answer
Date: 10/03/2023
I would like to know what information you need to move this complaint forward. I didn't receive a request for more information, but I would like an opportunity to provide more information. Could you please tell me what information you need to process this complaint.
Thanks!!
*****************
************
**************************
Customer Answer
Date: 10/06/2023
*****************
Business Response
Date: 10/10/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20656740
Our File: 87574089

Thank you for forwarding the complaint from *****************. According to our records case ******** the case manager on September 29, 2023 advised the customer that they would reach out to the Area Manager at the dealers. no new notes have been added.
I advise the customer to work with the case manager and the area manager to try to get a resolution to this matter.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 10/17/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action does not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

1. They've had my vehicle for over 180 days...longer than I've had it for 2023.
2. ******** care said they we reach out to the area manager, but haven't heard back from them.
3. After 3 weeks of calling Secret City Jeep, I still haven't talked with the area manager, but yesterday the service manager, ********, told me the area manager can't do anything.
4. I know it's outside of the 18 month lemon law window, but looking back I took my jeep in for battery/electrical issues...I just wasn't thinking this was going to be a lemon and the dealer in *********** didn't document the problems!
5. Now, I have a 2 year old vehicle with 5 electrical issues on the carfax.
6. I still have no idea when my vehicle will be fixed!!
7. They installed a part without having the a software update that would enable the part to work.
8. I still don't have an understanding of how many parts on the hybrid electrical system will need fixed.
9. Worst experience I've ever had! I know I'm not the only one.
10. I want jeep to buy this vehicle back!

Regards,

*****************
Business Response
Date: 10/26/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20656740
Our File: 87776829

Thank you for forwarding the complaint from *****************. According our records case 87646890 on October 25, 2023 it was noted that ************ will be contact in the next **** business days by the *** Reacquired ******************************* They will reach out to him and get the information necessary to calculate a repurchase in this matter.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 10/30/2023
Just talked with the Jeep dealership and they're saying the "************" told them to order the same part and replace it. The estimated time for part arrival is Feb!! They've had my vehicle since early July and we're paying for a car that we cannot use...including insurance!!!
Haven't heard back from BBB so I thought I would provide an update. I know I'm going to take a huge loss on this vehicle, but at this point I just want them to buy it back at a fair price.
Thanks,
****
Customer Answer
Date: 11/03/2023
First, thank you for facilitating communications with Jeep! Really appreciate it.
I received an email from FCA stating they will buy my jeep back under my states lemon law. So will see what happens, but I am confused with some of the terminology. First, they implied once an offer is determined it is final. This makes it sound like it's going to arbitration and not straight lemon law case. Also, a letter I received from the company via TN AG office was signed by a person with Arbitration in his title. Please forgive me for being ignorant, but there seems to be conflicting information?
Respectfully,
****
Initial Complaint
Date:09/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the past year, I have been attempting to get RAM to complete some body work on my 2021 RAM **** truck, under the 3YR/******MI warranty. The extent of the body work would cover an adjustment to the rear driver side door and an outside portion of the door cover. I noticed that the door was not adjusted properly, causing the bottom of the door to rub against the body, which has worn off the paint. I have attempted to get 3 dealerships to perform the work, with 2 telling me they wont do it and another failing to return my calls or schedule me for service. When contacting RAM customer support for assistance, I was told it wasn't their issue and I should continue to work with my local dealerships to get this resolved. At this point I have ****** miles on my truck and am worried that they will fail to cover the item if I hit the ****** mile **** even though I have attempted to get this repaired when my truck only had ****** miles on it. I am looking for assistance in resolving this issue, as it has gone on far too long with no resolution
Customer Answer
Date: 09/26/2023
*****************
Business Response
Date: 10/02/2023
Better Business Bureau of ******* & ****************
****************************************************************************************************************

BBB case N0:20650071
Our File: 87490451

Thank you for forwarding the complaint from *****************. According to our records case ******** was closed on June 5, 2023. The customer was advised dealerships are responsible for addressing any service-related concerns with their retail customers. For the one dealer that would not provide a loaner vehicle, unfortunately your warranty does not offer provisions for loaner or rental vehicles and the dealerships will do this at their own discretion as they are independently owned and operated. I can appreciate your frustration with the wait time with the last dealership who began work on your vehicle, however, we would urge you to continue to work with this dealership on the matter.
The customer was advised to reply back to the email with further questions or concerns, there was never a return email.
I advise the customer to contact ************* ************ and have a case created with his conerns.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 10/04/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

The warranty is provided by the company and not the dealership. I have made enough attempts on my own to have the issue resolved. While the warranty does not offer a loaner car at no cost, the one dealership would not even allow one due to my driving mileage requirements. While I am pleased that they will honor the fix past the mileage cutoff, it does me no good if I am unable to get it repaired at one of my local dealerships.

Regards,

*****************
Initial Complaint
Date:09/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2016 Dodge Journey Crossroad in 2017 from ********* Chrysler Dodge Jeep Ram of ******, **. It was a used vehicle with less than 7k miles and currently has only ****** miles. I work from home and drive very little and COVID also affected the number of miles accumulated. I have no issue with the purchase of the vehicle. On July 22, 2023 I was driving and my vehicle stopped functioning. My insurance company towed the vehicle, first to my home, and then to Landmark Dodge Chrysler Jeep ******** of ******* in ********************. It took them several days to get back to me with what was wrong but ultimately I was told the serpentine belt had broken and in the process detached the power steering pump. The bolt that attaches the power steering pump sheared against the engine and after several attempts, the bolt could not be removed. They state they cannot fix the vehicle because the bolt cannot be removed. They did state I could purchase a new engine for $11k to resolve the issue. In addition, I was charged $1,500.00 to be told the vehicle cannot be fixed.I dont understand how a bolt that costs $15 (and that is cost with dealer padding) can lend a vehicle completely inoperable.I believe Dodge is at fault in this instance and I would like to be made whole. They advertise reliability but provide a product that can be rendered inoperable so easily it boggles the mind. I believe they as a company should resolve this issue at no cost to me. Ive already paid $1,500.00 to a Dodge dealership to be told nothing we can do. What kind of nonsense is that?! A Dodge dealership cant fix a Dodge car that is for all intents and purposes brand new?! Thats unacceptable.
Customer Answer
Date: 10/11/2023
The *** is *****************
Business Response
Date: 10/12/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20632900
Our File: 87599247

Thank you for forwarding the complaint from ***************************. I am asking that the cuatomer provide the *** number for the vehicle she is contacting for. I am unable to find the customer in my system with the phone number or email provided. I would be able to better assist the customer if the *** number was provided.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 10/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

The response I received relates to a ***************************, that's not me. In addition, I have previously provided the *** for my vehicle and it is included in the BBB communication history. Not sure where the miscommunication originated. Please let me know if anything additional is required.

Regards,

***************************
Business Response
Date: 10/26/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20632900
Our File: 87776588

Thank you for forwarding the complaint from ***************************. According to our records case ******** the case manager spoke with the customer on October 13, 2023. The customer was advised that it might have been outisde influence and is outside of goodwill assistance is not available at this time.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 11/11/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Stellantis states there was some outside influence that contributed to my car breaking down as I was driving, rendering it completely inoperable? I have never had any repairs done to my vehicle outside of the dealership. I had a battery put in at the time of the breakdown because the diagnostic at AutoZone stated that was the problem when I was able to limp in there. All of a sudden there is 'outside influence' when the dealership is unable to fix it. This is ridiculous! The dealership specifically stated the issue resulted from the serpentine belt break that dislodged - somehow - the power steering pump. They did not mention in their assessment previously provided any 'outside influence' because there was none. This is an excuse to justify their ineptitude and Stellantis unwillingness to take responsibility for a car with less than 25k miles that is completely inoperable. COVID kept many people home for TWO YEARS - at least it did me as I work for the federal government. I wasn't able to put many miles on the vehicle during this time because I barely left the house. Had I been driving during this period the breakdown might have occurred during the warranty period. In any event, a car that essentially new shouldn't be rendered inoperable over a BOLT. The response provided by Stellantis has no basis in fact - NONE - and is their attempt at covering up a faulty vehicle.

Regards,

***************************
Initial Complaint
Date:09/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It is a known issue that Jeep Wrangler Unlimited JL have experienced corrosion on all doors and door hinges including the tailgate and tailgate hinges. I have had my Jeep inspected by the Jeep ****************** and Jeep authorized body shop three times with pictures being taken and documented each time. I first noted this issue in August of 2022 and had my first inspection the first week of October 2022 by Jeep service at the Mileone Auto group, Motorworld. I have had to repeat this process no less then 3 more times. I do not receive updates or information on this and FCA has put everyone into a holding pattern using a call center in India to answer the phone. The doors are now backordered for another year putting back 2 years from the time of the initial inspection. I am losing value in my Jeep and as confirmed by Jeep sales at Mororworld I would lose $3,000 dollars on a trade-in. Also by waiting to trade my Jeep for a new vehicle I am losing depreciation and without any guarantee that they will fix the issue I am losing money (that I cannot afford to lose). I have a log of phone calls and visits in my attempt to have Jeep make me whole on their published warranty. I am no longer receiving return phone calls from the dealership.
Customer Answer
Date: 09/21/2023
The Jeep VIN is *****************
This is 2019 Jeep Wrangler Unlimited **** edition. All door/hinges have visible corrosion that has bubbled. The dealership is not returning phone calls and Jeep has pushed this to Jeep customer care in a call center in India that changed case managers several times. They have not been able to expediate my order and now seems to have lost my record.

Business Response
Date: 09/26/2023
TBetter Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20626707
Our File: 87434326

Thank you for forwarding the complaint from ***************************. According to our records case ******** is with a case manager. The case manager has been in contact with the service manager at the dealership.
I advise the customer allow the case manager review the cae and all details. I have noted the customer would like a call from the case manager for an update.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best regards,
*************;
T0103p4
Stellantis Customer Careell us why here...
Customer Answer
Date: 09/26/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
I have documentation on my warranty claim and it has been open a full year as of next week. The customer service person stated that only in May did they take action however she does not have the order number or part numbers that are required to perform this warranty work. She stated that everyone is busy and it is hard to get the right information she needs to expediate the claim and order of the parts. She stated and it was corroborated by the service director that many other customers are having the exact same issue that I am having. There is s a continued delay in performing the required work to return my Jeep to it's full market value. By having me wait another year I cannot sell or trade my Jeep without incurring a significant loss and if the work is completed next year I have lost an entire year of depreciation and loss of value for either a sale or trade. In either case I as the customer am losing hard earned money and being made to suffer.
I explained this many times to the case manager as well as the dealership team.
I am aware of a class action lawsuit regarding this type of matter that has been filed against Jeep/FCA. I do not prefer to engage in a class action lawsuit and would like to resolved this as a simple matter based on the legally stated Jeep warranty. There has been too much back and forth. And their failure to acknowledge that my claim has been open since October of last year and then to state the parts were ordered but then fail to provide an order for the parts or parts information is highly unprofessional and unacceptable.
The customer service case manager is waiting for more information from the dealership for the parts order however since this is known problem for Jeep/FCA I expect that repair history will dictate all of the necessary parts that should be supplied to the dealership for necessary repairs, no different then a "recall"

Regards,

***************************
Business Response
Date: 10/05/2023
Better Business Bureau of ******* & ****************
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20626707
Our File: 87529530

Thank you for forwarding the complaint from ***************************. According to our records case ******** the case manager is working with the dealer on getting the parts to have this issue resolved.
I have sent the case manager a note to update the customer.
********************** will continue to honor any future repairs necessary per terms of ****************** warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 10/11/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
Date:09/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a 2017 dodge ram **** I have a warranty on my truck and my break control module is missing up part # ********Ac they said dodge is having issues with this part and engineering is got a hold on this part my dealer and every dealer I called from Tex la ar mo and ok said part cant even be ordered tell 3/24/24 I cant go 6 mouths with out driving my truck I called customer service and they gave me a case number now I cant get any one at customer service to return my calls and they wont let me speak to a supervisor or anyone that can tell me what is being done on getting me my part I have called at least a 100 times and left messages to please return my call I get nothing please help customer care number is ************** my case # is ******** I need help thanks
Business Response
Date: 09/25/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20592325
Our File: 87416727

Thank you for forwarding the complaint from ***********************. According to our records case ******** was closed on September 18, 2023 after the case manager made 3 attempts to contact the customer. The case manager was unable to leave a voicemail as it was not an option.
In the case note the part has been released with a tentative ETA September 25,2023.
I advised the customer to contact the dealer for information on the part arrival.
If the customer need further assistane he can call his case manager and the case can reviewed.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Initial Complaint
Date:09/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 2015 Dodge Ram **** crew cab 4x4 Diesel truck has a recall on the Injector Pump. Its been recalled for 2 years now. Every time I call a Dodge dealership, im told they dont have the part and cannot get the part due to Dodge firing the company that made the Eco Diesel engine. So now im stuck with a truck I cannot get engine parts for. I cannot get my recalled part replaced due to Dodge firing the engine manufacturer. I would like this issue resolved by Dodge replacing my engine with another diesel engine that I can get parts for. I have not filed a complaint sooner because I was told originally they were waiting for the parts. I would appreciate your help resolving this issue.Thank you,***********************
Business Response
Date: 09/20/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20580713
Our File: 87378118

Thank you for forwarding the complaint from ***********************. According to our records the customer has never called in to create a case for the Injector pump.
I advise the customer to contact ************* ************ and have a case created for back ordered parts. A case manager will work with the cuatomer and dealer to get the parts needed for repairs to be completed.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Initial Complaint
Date:09/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 2015 Ram **** EcoDiesel broke down on 4/16/2023. The diesel particulate filter failed, causing a fire that burnt the wiring harness directly adjacent to the **** My truck has been in the shop since while Stellantis decided if they would fix the parts under warranty. Apparently only the *** filter is covered under warranty and the parts that broke as a result are not their responsibility. I've been trying to speak with a representative for 2 months regarding this but never received a call back. Multiple case numbers have been opened and closed with no resolution. These parts are covered under an extended emissions warranty as required by EPA after the emissions cheating scandal but Stellantis is refusing to even discuss the repairs.
Customer Answer
Date: 09/08/2023
Vin: *****************
Case# ********
Case# ********

Thanks,
*****
Business Response
Date: 09/18/2023
You may write to Stellantis and file a claim appeal.
As a friendly reminder, Mopar does not cover consequential damage.
Stellantis
ATTN: Claim Appeals
PO Box 21-8004
************ ** 48321

We do recommend to send written correspondence via certified mail with a signature required to ensure proper handling.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Stellantis is NOT a BBB Accredited Business.