Business Profile

Auto Manufacturers

Stellantis

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,577 total complaints in the last 3 years.
539 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/21/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB, I leased a 2023 Hornet Gt on 5/27/23 after waiting several months to arrive from *****. Now on their Dodge website, a $500 cash allowance is offered for this vehicle. There is no stipulation for purchase or leasing exclusions. Upon purchasing at Milford Dodge, I was informed that I was not eligible for this promotion. Nor did they offer it at the "buyback residual" end of lease option. Subsequently I wrote to "Dodge ************** P.O. Box ******* , ************, ** 48321-8004 early June asking for an explanation, and also concerns about the new models lack of features, with no response. This was order #********, case# ********, nothing but lip service and the run around with no explanation for it's delay, I had to borrow a car for the interim.
Customer Answer
Date: 08/29/2023
Vin # ZACNDFANOP3A01510
Business Response
Date: 08/30/2023
TBetter Business Bureau of ******* & ****************
***************************************************************************************-4163
BBB case N0:20492579
Our File: 87172656

Thank you for forwarding the complaint from ***********************************. According to our records, case ******** has been closed. If the customer choses they can contact ************* and file new complaint concerning the $500 cash allowance. ************
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best Regards,
***
Stellantis *************

ell us why here...
Customer Answer
Date: 08/30/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Dear ***, this case was closed in error as explained to ***********, requested info was sent on 8/24 the cause of this closure. Reopen, *********'s response doesn't resolve anything without explanation. Of course warranty has to be honored. They should at least make an offer for this incentive at "residual" return time in three years. Vehicle has concerns which I will address with Service.
There is no explanation or resolution there, just "we will honor the warranty" , which is a given. This is a case of false advertising, nothing to do with Vin #s. There web-site, "Dodge.com" doesn't stipulate any exclusions for Leasing regarding the $500 cashback incentive vs. buying. I waited seven months for the build of this vehicle from ***** and it has some concerns. I only ask for what is fair and just.

Regards,

***************************************
Business Response
Date: 09/07/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20492579
Our File: 87245443

Thank you for forwarding the complaint from *************************************. According to our records case ******** was closed. The case manager asked the customer to contact our incentives team @ US Incentives ************** so they can assist him with this issue. They can be reached 8 am to 8 pm EST Monday to Friday.
I recommend that the customer contact cutomer care to create a new case if issue is unresolved.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 09/15/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Dear ********** ,Case wasn't closed, if it was, it was done in error and reopened. Incentives ***** was contacted by phone prior to any of this, go check, here was the order #. #********
. Your missing the whole point here. I have never purchased or leased a vehicle without a cash allowance, or competitors incentive. I was under the impression that this was the case per your web-site, and took a chance on a first year prototype. Why else would I bother with all of this. Waited for seven months to build from ***** without a test drive. Who does that? I think you're a little out of touch with my point. Why should I stay a member of the "Dodge Stelantis Family" after this? You not even offering to do this at the "buyback residual" phase of this deal. I can't even enjoy this car. Regards, ***************************************

Regards,

***************************************
Customer Answer
Date: 10/04/2023
Dear *******, they never explained their position. I don't see what BBB did to support me as a consumer in this matter.********* has no explanation for their web-site advertising "cash back" allowance offer. I always had faith in you people, but I 'm not seeing much effort here. They should at least offer an incentive at the "residual buy back" phase of the lease.
I couldn't buy a vehicle in it's first year of inception without a trial period, so therefore I decided to Lease
Regards,
***************************************.
Initial Complaint
Date:08/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2016 Jeep Cherokee under recall XJ1 dealer is refusing repair as the Jeep does not have a mil code. Their own language states you may have a code not that you must. Noise from *** verified by the dealer. Vin 1c4pjmcs2gw255076.
Business Response
Date: 08/22/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163
BBB case N0:20491788
Our File: 87088039

Thank you for forwarding the complaint from *********************. According to our records case # ******** a writer on Aug 21,2023 advised customer that they will need a day or two to contact the Service Manager to get this issue resolved.

Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best Regards,
***
Stellantis Customer Care
Initial Complaint
Date:08/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My truck has been in the shop for 22 days and the part has been replaced with a faulty part part, so now I'm **** with no vehicle waiting for another part that was supposed to be in last Wednesday. I feel like I'm being taken advantage of..
Initial Complaint
Date:08/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im receiving the run around from several dealerships for the last 4 months or so now. When contacting corporate for a solution I was advised to visit another dealership but received an issue there as well. When contacting corporate again I asked to speak with a manager/supervisor to assist with my situation and I was left on holdIve received nothing but poor customer service from several divisions of this company. Looking for a reasonable solution from the company. Im in need of having my vehicle serviced.
Customer Answer
Date: 08/22/2023
*****************
Business Response
Date: 08/22/2023
Better Business Bureau of ******* & Eastern ********
***************************************************************************************-4163
BBB case N0:20486818
Our File: 87095316

Thank you for forwarding the complaint from *******************************. According to our records case # ******** the customer spoke with an agent August 22, ******* was advised that she needs to continue working with dealer and if she needs any rental assistance to call in so that case can be created to assist with possible goodwill.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best Regards,
***
Stellantis Customer Care
Initial Complaint
Date:08/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a Ram TRX 2021 with ****** miles that has been giving me a significant amount of electrical problems. Customer care has now opened over 35 cases in which 2 remain open and all the rest are closed despite the problem being fixed. Around May 15 2023 i found myself going to dealership after dealership, I ended up going to 3 different dealerships and the problem remains. Ram customer support assigns you a case manager who says to reach out to you between 2-3 days. I have got a call for the first time yesterday Aug 14th 2023 asking i re send all the documents i had already sent 3 times to her email address while never emailing the address and quickly hanging up on me as i was trying to talk. I call back and ask for my case managers but they are not available. They also told me if i provided my rental car documents i would be reimbursed and they have not done so. Aside from that my car being seen by 3 ********** dealerships about 3-4 times each and the problem persists, I would like to speak to someone about how to move forward with this. It is now at glendale dodge chrystler for the 4th time and has become a major inconvinience for me my last case numbers are ******** and ********. i have emailed all the ROs and invoices which are in your records please reach out to me. The service has been extremely poor and unprofessional
Business Response
Date: 09/19/2023
Thank you for forwarding the complaint from *************************. According to our records, the case ******** is being worked on by a customer relations team. They are attempting to assist the dealership with technical assistance in order to repair the vehicle. The case manager is working with the customer on cost assistance and further review once the vehicle has been repaired.

Stellantis will honor the warranty, MVP and any service contracts the customer may have associated with the vehicle.
Thank you
Kylasandra

Customer Answer
Date: 10/27/2023
yes I would like to resubmit my claim, I am still having issues with my vehicle and I am not getting the proper compensation or reimbursements I was promised from the manufacturer being my car is under full factory warranty. Sorry I did not reply in time, I did not see the message. please re open case
Initial Complaint
Date:08/15/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am opening this concern specific to Stellantis, as advised/directed. In short, a lot has happened with this matter, so I am summarizing and trying to be more targeted to the outstanding item(s) where I am still awaiting a response/answers/explanations. Ive had some more in-depth discovery with Stellantis ********* Services (SFS) over the past 60 days or so; opening this concern in hopes of getting the answers that I feel I deserve from Stellantis.During the course of my interactions with the dealer, *********************, Ive started to feel uncomfortable with what I was being told/directed to do. For example, my Jeep was delivered with more mileage than the contract. When I questioned this, I was told it would be corrected and never was. Folks from ********************* shared that the finance company requires the contract to be under 500 miles otherwise it "throws up a bunch of red flags."Regarding a related matter, I was also told that I didnt have a contract at one point. This occurred a week after I signed the contract, took possession of the Jeep, and provided a $5,750 check down that was immediately cashed. The dealer told me that SFS shared that I do not have a contract and they need to make changes to the contract (i.e., Section 8, I believe). When this was transpiring, I had reached out to *************************** directly (Stellantis Corporate) by email and also attempted to reach him at both his office and cell phone; I left messages I was specific in sharing in those reach-outs that I had sales practices and ethics concerns on what I was experiencing and wanted to discuss. **** was unresponsive. I would like a response, in-writing, as to why **** did not respond, especially after knowing that a customer had sales practice/ethics concerns. From my viewpoint, this is not treating customers fairly and not an appropriate sales practice when a customer is escalating for help/guidance.
Customer Answer
Date: 08/15/2023
Per your request, VIN is *****************
Business Response
Date: 08/17/2023
Better Business Bureau of ******* & ****************
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case 20464506
Our case 87048473
Thank you for bringing this forward from *****************************.   According to our records the customer has never called ********************** ************* to make a complaint about the sales dispute with the dealership.

I recommend that the customer call ********************** ************* at *************) to file a complaint against the ********************* dealership.

Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.

Thank you
***** N
Stellantis *************.
Customer Answer
Date: 08/19/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and it in now way answered by question/resolved my complaint. I am rejecting this response.

Foremost, who is ***************************** referenced in the response from the business?Secondly, while I appreciate Stellantis attempting to point fingers at *********************, that is not the ******* of my complaint now. I will determine if/when I formally raise a complaint against the dealer/*********************; although currently I am still in my discovery phase and obtaining answers to my outstanding questions. I would like a response from Stellantis, as the fact that I had concerns were brought to the attention of Stellantis while the interactions were taking place - via phone and email. This occurred with a Stellantis employee, ***************************. ***** title is ************* and Experience and is an Executive Referrals Matter. From my perspective, I raised these concerns with one of the employee who handles complaints at the executive level and still was ignored. I would like a response from Stellantis as to while multiple outreach and attempts to escalate sales practice concerns were ignored.

Regards,

*****************************
Business Response
Date: 08/28/2023
Better Business Bureau of ******* & Eastern ********
***************************************************************************************-4163
BBB case N0:20464506
Our File: 87150118

Thank you for forwarding the complaint from *****************************. According to our records the customer has never called ********************** ************* to make a complaint about the sales dispute with the dealership.
I advise the customer to reach out to ********************** ************* and create a case against ******************************************* ***********
One of our case managers would be happy to help with a solution.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best Regards,
***
Stellantis *************
Initial Complaint
Date:08/15/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Im *****, I am 24 and I purchased a 2022 Dodge Challenger 6.4 **** Pack last year. Since then Ive had a couple of issues that have put me in a stressful and worried position in which I dont know what to do anymore. Ive had my whole transmission replaced with a new one once and Ive had to replace a set of tires (i have the receipt) with the cause being the alignment (i have the paperwork) in which I didnt even know until there was wires showing out of the tire. Its been 6 months recommended and its been ONLY 6 months and having to replace tires. It costed me $1,100 which I couldnt afford and had to do anyway. Then had to get an alignment which was $189.00. I had an issue where I was going somewhere and it hard shifted from 3rd to 4th and was stuck and I turned it off and waited a little bit and turned back on and it didnt and hasnt done it anymore. To be so worried because I had that issue before is very hurting to me. My car was out for 1 month and a half. So technically Ive only had my car in total for 4 and half months. Im also having the problem where I have to let off the gas to shift unless Im slowly throttling it. Its downshifting fine and no hard shifting its just not shifting correctly when throttling relatively quick (i dont mean full throttle). It stays in that gear until let off gas. I dont know what to do. If I take it to the shop then I have no car and Ill have to get an uber which is expensive atleast $30 per trip there and back $60 and I dont have the money to keep spending out of pocket like that. Im under 25 so I cant just as easy get a loaner from a shop. And even last time getting transmission replaced I was out $200-$300 because I had to get a loaner while it was getting diagnosed before I contacted the **** At this point I dont trust my vehicle and dont know what to do. I dont know if a new vehicle would fix it or what but something is definitely happening to do this to me over and over. Please help me.
Customer Answer
Date: 08/15/2023
*****************
Business Response
Date: 08/17/2023
Better Business Bureau of ******* & ****************
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case 20462666
Our case 87045868
Thank you for bringing this forward from ************************   According to our records case 86279068 the case manager has approved the reimbursement for $1,365.28 on July 14, 2023, which the customer should receive in the mail in 30 business days. If the customer is having issues with the alignment and hard shifting the customer will need to bring the vehicle to the dealership and call Dodge at *************) to have a case escalated to a case manager for assistance.

Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****************;
Stellantis Customer Care.
Customer Answer
Date: 08/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

If I bring my vehicle to the dealership I will not have a vehicle to bring to work and back this is the second time that the transmission is having problems shifting. I already paid for the alignment at lexus $189.00 plus got 2 tires replaced due to it being out of alignment worse in rear. I do not have the money out of pocket to be getting a rental everyday. I need to get to work everyday or I get fired. It is not easy for me to rent a vehicle because I have to pay a young driver fee because I am under 25. The case that you were referring to was the one that was JUST REPLACED for issues but the transmission was hard shifting and getting stuck in 5th gear. This time its downshifting fine but when its upshifting and youre pressing on the gas kinda quick it wont shift at all unless you let off gas or you go slow when you press on gas.

Regards,

***********************
Initial Complaint
Date:08/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The vehicle was purchased in July 2020; a 2019 Dodge Ram. Its unfortunate to come to these lengths but as a customer, who has dealt with other dealers, i felt the need to call this dealer out as it is by far the worst in customer service that goes all the way from the front desk staff to the sales manager. Throughout the course of us owning this vehicle, we have had several complaints with this dealer (CHAMPION Chrysler, JEEP, Dodge, RAM, Alfa ****** in ******, **. This would be our second request to the BBB, as we had another issue in the past with the purchase contract in 2020. I am writing to you today to inform you of the reoccurring issue regarding the rear window leak (please note; this rear window was replaced by the dealer in late 2021 early 2022 (don't recall exact date and when I called the dealer they gave me a different date than the manufacturer did). The vehicle was taken to get serviced through their service department on/or about August 9th, 2023, to obtain an inspection as it recently rained in ******************* (which is we are located) and i noticed that the rear window appeared to be leaking. I then began to inspect the interior of my vehicle and to my surprise found signs of mold under the seat and far right corner of the carpet. The dealer refuses to replace, repair or fix the recurring issue that was not fix correctly by their vendor. They requested me to call the RAMCARE (FCA US LLC. AKA Stellantis, formerly known as Chrysler Group LLC). When I spoke to them on/or about, August 10th, I was told they would escalate the issue as warranty had expired but they could still help as long as we escalated the issue. Come Friday august 11th I spoke to another representative and stated my case was closed and was not able to give any type of assistance. When I requested to speak to a supervisor she hung up. I then called again and spoke to ****, and he said that he would check on the goodwill repairs out of warranty. He then proceeded to say the parameters state My vehicle would need to be 2017 or newer have less than 2 years or 24k miles from 3/36k warranty and have a high customer rating. Meaning depending on how much I have spent on RAM, Jeep, Dodge or Chrysler products it would determine my eligibility. Which I was denied due to the lack money I have spent with them. My truck is still at the dealer for the past 4 days and there is no resolution. Neither the dealer nor RAMCARE has offered any type of solution from the poor quality of their products and repairs.
Customer Answer
Date: 08/17/2023
2019 RAM **** Tradesman 4X4 (VIN # *****************)
Business Response
Date: 08/18/2023
Better Business Bureau of ******* & ****************
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case 20461095
Our case 87057971
Thank you for bringing this forward from ************************   According to our records, case ******** is still open with a task for a supervisor to call the customer. The customer will need to wait to speak to the supervisor to see if assistance can be provided to the customer. I also show that the customer is still in the goodwill parameters of the dealership. The customer will need to speak to the service manager at the dealership to see if assistance can be provided.

Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.

Thank you
***** N
Stellantis Customer Care.
Initial Complaint
Date:08/15/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 10 2023 I purchased a new 2023 Pacifica from *********************** in ****************. The backup camera/radio was defective. I was told it would be replaced 5/24. It was NOT. ON 6/19 a new eta that nothing happened. On 6/22 I called chysler and on 6/26 I was given a case number and someone to call. On 6/11 I received a call from chysler ASSURING me the part would be on 6/24. On 6/24 no call and dealer had no info. On 6/25 called chysler and received NO callback. On 6/27 received call from chysler stating part will be in TODAY and will call back in pm. NOTHING. Aug. 5, no part no call. On 8/8 left message with chysler rep. NOTHING.
Customer Answer
Date: 08/15/2023
Vin. *****************
Business Response
Date: 08/17/2023
Better Business Bureau of ******* & ****************
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case 20451797
Our case 87046151
Thank you for bringing this forward from ************************   According to our records case 86986631 is with a case manager that is working very hard to get the back ordered parts for the repair of the vehicle for the customer. Since this is a 2023 Pacific it takes longer for the parts to come as they are still producing the vehicle for the 2023. The customer will need to speak to the case manager to come up with a resolution for the customer and the vehicle.

********************** will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****************;
Stellantis Customer Care.
Customer Answer
Date: 08/24/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and the resolution has been made, thank you
Regards,
***********************
Initial Complaint
Date:08/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought a NEW Ram **** in October, 2020 (it had sat on the lot that long, unsold). We received notification of a recall on the truck and called the local dealership to set an appointment for repairs. We were told unfortunately parts were not available to fix the repair to try back later. It took over a year. Fast forward to we finally got the recall repaired. We advised there was a back window leak. 3 different dealerships refused to fix it under warranty even though it only had ****** miles and it had not been 36 months since we purchased the truck. They did assign us to Ram Customer Care and got us a case number. The case manager; however, never called me. 4 days ago the Def pump went out on the truck. We took it to the dealership and they replaced it under the omissions warranty. My husband left with the truck and dash light warning came on to return it dealer. Now it needs a Def Injector. The parts on order but they cannot get this part until 9/7, which will be a total of 28 days without a vehicle. I asked to expedite this part. They said Im sorry this is the expedited date, they are the 7th dealer in line to get this part. They had no loner vehicle. How are we supposed to run a small business when our only heavy duty truck is in the shop for a month? I need this truck tomorrow yet they expect me to wait a month. Why dont they have the parts and why cant they get it faster? Are they going to make my payment this month since essentially I do not have a truck and will have to rent one?? Absolutely unacceptable and ridiculous!! Oh, and Ram Customer Care still hasnt called me back. What a Joke!!!

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