Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Stellantis

  1000 Chrysler Drive Auburn Hills, MI 48326-2766

• 

  Stellantis

  P.O. Box 2700 Troy, MI 48007-2700

• 

  Stellantis

  P.O. Box 21-8004 Auburn Hills, MI 48321-0800

• 

  Stellantis

  P.O. Box 61024 Port Huron, MI 48061

• 

  Stellantis

  PO Box 21-8004 Auburn Hills, MI 48321

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April, 12 2023, My family and I were driving back from a trip to ***** back to **********. After pulling over to fill up on gas, we got back on the freeway, when all of the sudden my ram **** EcoDiesel lost power. Upon taking the truck to the Ram dealer(***** CDJR *******) the next day, they correctly assumed that it was the fuel pump, with they said "It is a recall item and that the warranty will cover the repairs." The dealer said that it will take about 30 days to get the part and to get my truck back. Now it is August, 7 2023, and call after call after call, I cannot get an answer as to when my truck is being fixed/ delivered to me. Initially my case was being handled by ****, a case manager but after lie after lie, I sent a mass email to the heads for help. *********************, the assistant to VP of Referrals for Stellantis, took over the case from there, but I cannot get a straight answer from him either. two weeks ago, he told me that my truck was going to get delivered to my local dealer on July, 30th. This was not the case. In fact, I called the dealer(***** CDJR *******) and their statements were contrary to what ***** said. The service department said that they had received a pump but it was defective. They were waiting on another on. The worst part of this is that they said that the recall pump had not been approved yet and and that the truck was getting the original pump. ***** had told me that the dealer had gotten the new recall approved replacement, and not the original pump which had the issues. I have not used the truck that I bought for work and every day that passes, I fear that the condition of my truck and my quads in the back are deteriorating in the ******* storage lot.

  Customer Answer

  Date: 08/08/2023

  Hello, the vin # *****************

  Business Response

  Date: 08/16/2023

  Better Business Bureau of ******* & **************** 
  *********************************************** 100 
  **********, ** ********** 
  Fax: ************ 
  BBB Case 20433754 
  Our case 87030745 
  Thank you for bringing this forward from **************************   According to our records case 86406469 is with a case manager that is working very hard to get the part for the fuel pump repaired on the vehicle. The case manager has offered to reimburse the customer for the rental vehicle, and 4 months of car payments.  I will update the case to have the case manager contact the customer since the customer asked to have the vehicle repurchased.  
   Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.  
  Thank you  
  *****************;
   Stellantis Customer Care. 

  Customer Answer

  Date: 08/18/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *************************

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 21, 2023 I purchased a new 2023 Dodge Challenger R/T. I drove it for 5 days and **** miles before a part on it failed making it undrivable. The part is covered under warranty but was backordered for 45 days. The part came in and was to be installed on 8/3/2023 but after removing the old part it was discovered that the new part that I had waited five weeks for was the wrong part. They have ordered the part again and expect it to take another three weeks for it to arrive. During this time I have had to have this car towed five times so far at my expense. The company has not provided a loaner vehicle for me to use nor offered to reimburse me for anything.They say they are expediting the part but it is not happening. If this actually happens on the current expected timeline I will have been without the use of my brand new vehicle for eight weeks, and there is no guarantee that this will not happen again.If they cannot provide the part needed they need to replace the vehicle.I need this resolved immediately and need to be compensated for my trouble.

  Customer Answer

  Date: 08/08/2023

  Requested information VIN#:
  

  *****************

  Business Response

  Date: 08/16/2023

  Better Business Bureau of ******* & **************** 
  *********************************************** 100 
  **********, ** ********** 
  Fax: ************ 
  BBB Case 20422118 
  Our case 87030433 
  Thank you for bringing this forward from **********************   According to our records case ******** is with a case manager that is looking at reimbursing the customer for 1 month of loan payments for the vehicle. With case ******** there is also a case manager that is expediting the parts that are on backorder. I will update both cases to have both case managers contact the customer.  
  The customer will need to work with both case managers for the reimbursement and the parts that are in backorder status.  
   Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.  
  Thank you  
  *****************;
   Stellantis Customer Care. 

  Customer Answer

  Date: 08/16/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  

  First of all, the case managers for case 86690340 did nothing to expedite the part.  The part was backordered for 45 days and they ended up sending it in 5 weeks.  That's not very expeditious.  And then it was the wrong part so I was faced with another 3 weeks for another part to be sent.  The case manager did not communicate anything voluntarily with me and did not respond to my emails and voice mails.  When I did finally get her to communicate by contacting another agent she took credit for something she did not do.  I made an appointment with the dealer service manager and she falsified information to make it appear that she had done that.

  The case manager for case 86912975 then contacted me and started to actually take care of business.  He did the work and located the second part at another dealership which should have been done to begin with 5 weeks prior and actually expedited it this time which was great.

  The offer to reimburse me for one monthly payment is weak since I was without the use of my brand new high end vehicle for over a month and a half.  I was also forced to find my own transportation sharing my wife's vehicle because there was no offer of reimbursement made for a rental car.

  There is also no mention of reimbursement for my towing expenses.

  The offer of one monthly payment reimbursement also does not reflect the actual value of my loss since I put a lot of money down to get the payment low.  The reimbursement should be for at least a month and a half and based on the full value of the vehicle.

  I can't trust this vehicle because the part that failed is likely to again since it has not been updated or modified.  If Dodge is not willing to replace this defective vehicle with one I can trust they should at least do more to compensate me for this outrageous disappointment in the brand which I have been a huge fan of all my life.

  
  Regards,
  
  *********************

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/3/23 my 2014 Diesel Jeep Grand Cherokee (VIN # *****************) ceased to restart the engine due to Diesel exhaust System Failure and vehicle is under warranty. We were on our way from ******** to ********** on vacation when the Jeep stopped running in *********, **. The vehicle was to be repaired by Jeep at ************************* Dodge in **********, ** *****. Phone ************. *********************** from service ***** is my contact and *********************** is Service Manager. A part is needed in order for the vehicle to run / finish being repaired. The part is Nox Sensor Part # ********AB. My Jeep is currently at this dealership as of today, 8/2/23 (4 months) as Jeep / Stellantis has not provided the part and NO one can tell me when the part will be available. I only have been told the part needs to be made as there are none available. I have not had a vehicle for 4 months, no rental vehicle provided by Jeep, along with no explanation as who is making this part and when it will be available. My Stellantis / Jeep **************** Case number is: #********, Case Manager for my case is *****, phone #**************************. ***** does not return my phone calls nor does he respond to e-mails. I simply receive a generic e-mail thanking me for my patience's and they are trying to get the part however, there is no ETA of the availability of the part. I want my vehicle fixed ASAP, I want Jeep / Stellantis to purchase the vehicle for the price it would be worth if fixed from me. I just want to be done, how can this car company leave people with no vehicle and no explanation as to when it will be fixed,as my vehicle is in another state and losing value. This is no way to treat a loyal customer with many *********************** purchased in the past and I also was a past Chrysler Financial employee.

  Business Response

  Date: 08/03/2023

  Better Business Bureau of ******* & **************** 
  *********************************************** 100 
  **********, ** ********** 
  Fax: ************ 
  BBB Case 20413412 
  Our case 86910861 
  Thank you for bringing this forward from ******************************   According to our records case ******** is with a case manager that is working on getting the part quicker for the customer. As of August 1, 2023, there is no new information on when the part will be in for the customer. The case manager has also updated the case to vehicle is off the road so that will make the part come sooner for the customer. The case manager also has a call back to the customer set up for August 3, 2023.  
   Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.  
  Thank you  
  *****************;
   Stellantis Customer Care. 
  

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dodge has had a recall for a grid heater for several months on there 2022 Dodge Ram ****. I was initially told 4 days to replace the part. Apparently it can spontaneously combust and the truck can explode. So I can't park the truck in the garage because it might burn my house down. Kind of a serious issue. Yet, there seems to be no urgency to get this part out to customers who bout this make and model. In fact it's been over 2 months and not a single dealer in town has the part. Why would Ram not want to quickly replace this part? Seems pretty awful for them not too. Now my truck has to sit out in 115 degree ******* heat, leather drying out, paint job getting ruined in the sun --Ram does not care. I have contacted every dealer in town and Dodge Ram customer care directly and they keep punting it back to each other claiming it's not their responsibility to solve the issue. I would like Ram to get off their a** and replace the part that could spontaneously blow up a 100k dollar truck.

  Business Response

  Date: 08/03/2023

  Better Business Bureau of ******* & **************** 
  *********************************************** 100 
  **********, ** ********** 
  Fax: ************ 
  BBB Case 20409373 
  Our case 86909222 
  Thank you for bringing this forward from *****************************;  According to our records the 13A recall parts are available but are restricted to the dealer. The dealer can only order 1 part every 7 days. The customer has to be put on a list at the dealer so when the part comes in for the customer, the dealer will schedule the appointment for the repair. 
  Stellantis is working very hard to get enough parts so all the vehicles with the recall can be done quicker. 
   Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.  
  Thank you  
  ***** N 
   Stellantis Customer Care. 

  Customer Answer

  Date: 08/08/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [I have still been waiting several months for this part. I am supposedly on a list but there has been no contact from the dealer. If they would like to add ******* ram of ********** to the complaint feel free. I need an actual updated precise estimate of when this part will be replaced. Waiting unitl **** for stellantis to get the part out is not acceptable. Their needs to be urgency to getting this resolved. A free car wash and detail would also be appropriate. Next time I will buy a ***** Ram is awful]
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:08/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from *********************** doge. ***** *****. The car has some kind of battery issues. I took 3 times I filled for a lemon they wont fix the car nor buy back. I work on emergency call team and this car puts me really Bad situation. Please help me

  Customer Answer

  Date: 08/01/2023

  *****************

  Business Response

  Date: 08/03/2023

  8/03/2023
   
  Better Business Bureau of ******* & Eastern ********  
  *********************************************** 100  
  **********, ** 48076-4163  
   
  ****************************************
  Fax: ************  
  BBB Case No: 20404353
  Our File: 86907833
  
  
  Dear ***************************************:  Thank you for forwarding the complaint from **************** regarding the 2022 JEEP GRAND CHEROKEE TRAILHAWK 4XE according to our current records, the dealership was unable to duplicate the no start issue and created a STAR case with no success. Case ******** was created August 1st, 2023 and has been escalated to a specialist for further review. a task to reach out to the customer has been created. If the customer is requesting any form of Buyback, our records do not indicate that the customer has yet sent in his Lemon Law notification card- Certified to *******. (P.O Box 21-8004 ************, **, 48321).
  Thank you, ****** Chrysler Customer Support
  
  Best Regards 
  *************************
  Stellantis / FCA 
  
  

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Wrangler was towed because of what seemed to be a warranty-covered problem. Unfortunately, the repair process turned into a complete nightmare. It took over a month to get my car back, and they charged an outrageous $1,500 for replacing the batteries and a fuse. The most frustrating part was that they replaced the fuse without my consent and billed me $550 for it!Throughout the ordeal, their "service advisor," *****, constantly provided excuses. He initially said I needed to wait ten days for a diagnosis, then another ten days for the new alternator, and later claimed that the alternator they received was defective, causing further delays. To make matters worse, he insisted that my Ally Warranty wouldn't fully cover the alternator replacement. According to him, the dealership's charges surpassed what the Jeep Warranty would cover, leaving me to pay an additional $400 out of pocket.Their charges are excessive, and their practices are borderline fraudulent. *****, their "service advisor," knew I was waiting for a medical procedure to remove a tumor from my vocal cords. He apparently delayed the resolution so he could load additional charges when speaking with my wife. This bill is unheard of, especially in light of the fact that I bought the most expensive coverage from Ally Premier Major Guard protection warranty.

  Customer Answer

  Date: 08/01/2023

  VIN: *****************

  Business Response

  Date: 08/03/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** ********** 
  Fax: ************ 
  BBB Case 20389173 
  Our case 86911423 
  Thank you for bringing this forward from **********************************   According to our records case ******** is with the department that handles dealer complaints. There is a call back to the customer on August 4, 2023, during the business hours of the day. I also show that the basic warranty coverage from the factory has expired by time that would have covered the repair.  
  For the Ally warranty the customer purchased as I do not have the ability to see what the coverage is for that plan as it is third party coverage. The customer will need to call Ally warranty also for information on the plan.  
  There is also one open recall and I do apologize the parts are currently not available for the recall to be completed.   
   Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.  
  Thank you  
  ***** N 
   Stellantis Customer Care. 

  Customer Answer

  Date: 08/03/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I do not understand the response. I don't accept any communication from this vendor via phone. I ask all communication be written and recorded. They are welcome to write back to my personal email at ****************** Regarding the warranty, Ally warranty is a complementary warranty product sold by jeep dealership all over the country promising a bumper to bumper coverage. Finally I received no response for the outrages amount of $950 for battery replacement, $550 for a fuse which was replaced without my consent, and the ridiculous time it took this dealership to deal with this issue without offering a rental or reasonable compensation.

  Regards,
  
  *********************************

  Business Response

  Date: 08/28/2023

  Better Business Bureau of ******* & Eastern ********
  ***************************************************************************************-4163
  BBB case N0:20389173
  Our File: 87148016
  
  Thank you for forwarding the complaint from ***************************. According to our records case ******** is with the department that handles dealer complaints. The case manager tried to reach out to the customer on August 15 & 16, 2023 with no contact. I also show that the basic warranty coverage from the factory has expired by time that would have covered the repair.
  
  For the Ally warranty the customer purchased as I do not have the ability to see what the coverage is for that plan as it is third party coverage. The customer will need to call Ally warranty also for information on the plan.
  
  There is also one open recall and I do apologize the parts are currently not available for the recall to be completed.
  Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.
  
  Best Regards,
  ***
  Stellantis Customer Care
  
  

  Customer Answer

  Date: 08/30/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  No one has contacted me nor left a voice mail. As I explained before I want all communication done via email. Nothing but a refund will resolve this issue. I was scammed by the dealership. They charged more than $900 for two batteries even though there was no real need to replace the auxiliary battery and the main battery was discharge only due to the malfunction of the alternator. Hence the cost of the battery should be a part of the cost of the alternator and should be covered under the Ally warranty. Here is another example - assume the gear dies due to the recall (which was not resolved) and I hit the wall, will you deduct the cost the of the batteries just because they are not a part of the warranty? Off course not. Both sides understand that the batteries died because you hit the wall which was a the result of the dead gear. SAME THING!!!

  Secondly, the dealership took more than 10 days to diagnose the car, and more than 20 days to fix it. The parts they ordered where broken and the nothing was offered (as a rental for example) to compensate me for the time lost.

  Thirdly, they charged me an outrages ~$300 for a fuse which I did NOT preapprove.

  And finally - they added $200 to the cost of the alternator EVEN THOUGH IT WAS COVERED BY ALLY. This is NOT ****'s problem! This is a fraudulent behavior of the dealership.

  Regards,
  
  *********************************

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Chrysler Pacifica Hybrid minivan approximately 1.5 years ago. Have had continued issues requiring needing to bring car in for service and repair. Have had concerns with reliability and safety. I have a disabled son on a ventilator and also uses a wheelchair. Being without my vehicle for long periods of time for repairs is a hardship because I cant load his equipment into another car when my car is in for service. Havent been happy with reliability of this car and the hardships it has placed on my family. Latest set of repairs require yet another time Im without my car. Initiated a complaint with FCA Chrysler in June for resolution. Have yet to hear back from a human or anything since. I have called upwards of six time requesting escalation etc. Have been told it has been escalated etc since the beginning. Still never heard. My last call I was told level two would escalate to their manager and they would call me back, never did. Supposedly this is with level three top level- but again, never received a call back. Explained my sons issues and that I paid 60k for a car brand new not to have to deal with these types of issues as we need reliability and to not be without the van on a regular basis. I have never had issues with a car like this. Very disappointing. Latest issues are struts need replacing and they want to charge me for the active sense parking sensor to be replaced even though its on warranty because a rock hit it - seems like a design issue to me if regular street local driving broke it. The entire reliability issue has been completely subpar. I told them Id like to just have a refund and start with a new car altogether. They havent even had the courtesy to return my million follow up calls with a response of any kind.

  Customer Answer

  Date: 08/01/2023

  Ill supply two additional pieces of info.  The VIN is *****************

  The case number opened with FTC Chrysler is #********.
  

  Hope that helps.  

  Business Response

  Date: 08/03/2023

  Better Business Bureau of ******* & **************** 
  *********************************************** 100 
  **********, ** ********** 
  Fax: ************ 
  BBB Case 20388618 
  Our case 86910861 
  Thank you for bringing this forward from ************************   According to our records case ******** is with the department that repurchases the vehicles, to come a resolution with the customer. I do apologize because I am not able to see the notes from this department as they use a different system. I will update the case asking for a call back to the customer at ************** 
   ********************** will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.  
  Thank you  
  *****************;
   Stellantis Customer Care. 

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My childhood dream was always to own a Jeep Grand Cherokee. Finally on Jan of 2022 we got a chance to buy a brand new fully loaded Jeep Grand Cherokee. What was a dream has become a night mare. Ever since we bought it we been in and out from the service department a different dealership and locations. We took it to the ***************** location in ** at least more than five times and they did replace the radio with a new on since it was defective. The other issues we have are as follow: steering wheel locks and unlocks only when parked, hopefully it never happens when I am driving, 2. The changing lanes sensors go off when we are driving straight not even going on other lanes at all. This issue has put our lives in danger at leas 4 times thank god we did not cause a car accident. 3 ********* still gets frozen and does not connect with our phones at all. 4. The sensors to alert you that youre too close to a car or an object or a person does not go off even when backing up they work one day and another they dont work. 5 The heater gets to hot that smoke comes out especially in the middle area. 6. The 4x4 sensors go off stating it needs service and other sensors go off. 7. The back left speakers are blown off the sound sounds horrible. We are paying too much for this car for it to be giving us all these issues. We have called CORP office multiple times and spoken to our case managers which every time its someone different. Here is my case number ********. Also it took *********** more than a week an half to get back to me and they called Friday July 21, 2023 left a voicemail then i never heard back from them. We are no longer interested in keeping this car even when we bought it the dealership stated if we bring the car back to them more than 4 times ********* office would buy it back. We just want for Chrysler to step up and take car of this issue. We dont feel safe driving this car and due to business purposes we need a car since we are a mobile traveling business.

  Customer Answer

  Date: 08/01/2023

  Here is the *** NUMBER *****************

  Business Response

  Date: 08/03/2023

  Better Business Bureau of ******* & **************** 
  *********************************************** 100 
  **********, ** ********** 
  Fax: ************ 
  BBB Case 20376678 
  Our case 86910861 
  Thank you for bringing this forward from **********************   According to our records case ******** is with a case manager that is working to come to the best resolution for the customer and the vehicle. I will update the case to have the case manager contact the customer at **************. 
   Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.  
  Thank you  
  *****************;
   Stellantis Customer Care. 

  Customer Answer

  Date: 08/08/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:] The case manager whos name is ***** has not called me back since almost two weeks now. I have come to the conclusion that nobody is taking my complaint seriously. If I dont now get any solutions soon I will have my legal consul contact you guys. Thank you. 
  
  Regards,
  
  ***********************************

  Business Response

  Date: 08/25/2023

  Better Business Bureau of ******* & Eastern ********
  ***************************************************************************************-4163
  BBB case N0:20376678
  Our File: 87133848
  
  Thank you for forwarding the complaint from ***********************************. According to our records case ******** on August 24, 2023 was noted that the case manager is waiting for a diagnosis from the dealer. I advise the customer to work with the dealer and the case manager to get this issue resolved. 
  I would ask that the customer give it 5 business days after qappointment to hear from the case manager or dealer on a resolution.
  Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.
  
  Best Regards,
  ***
  Stellantis Customer Care
  
  

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a problem with both key fobs and the Kin module went out after only having the vehicle for a year. My wife received a notice in the mail that there was a recall on the oil consumption/motor/engine and proceeded to complete three oil consumption tests, one after the next and paid for all oil changes. They wanted a specific number of miles on the vehicle for each test, which added miles against our warranty mileage in a short period of time. After all the tests were complete, the dealership said the vehicle was fine and didnt need the motor or anything replaced. We then continued normally with driving the vehicle, my wife uses it for her daily commute to work and started experiencing rough vibrations while the vehicle was idling in gear and took it to the dealership and they found the engine mounts were cracking and loose, both which were replaced and also had to replace cylinder 4 spark plug coil, found an oil leak coming from the valve cover gasket, breather tube broken and pcv valve leaking. Shortly after this, an engine failure occurred due to oil consumption, the engine had went out, found exhaust and intake manifold both melted to the engine and other parts out due to engine failure and the fuel pump went out. This took two and a half months to get the vehicle back with no rental or courtesy car provided under extended warranty by dealership or corporation. Shortly after this, my wife started to and continued to have issues with starting the vehicle and we thought it was a bad battery which was replaced. The vehicle still would not start and we took it to the dealership, they said it was the back of the red terminal wire was loose and we paid to have it fixed, this problem is still occurring and almost gets worse as the vehicle shuts off in traffic while in drive or will not start. We are currently now trying to still pay on this vehicle while not operating because my wife is too scared and stressed to drive this car with this issue continuing to occur.

  Customer Answer

  Date: 08/02/2023

  VIN# *****************.

  BBB requested this vin number so it can be sent to start the complaint.

  Business Response

  Date: 08/08/2023

  Better Business Bureau of ******* & **************** 
  *********************************************** 100 
  **********, ** ********** 
  Fax: ************ 
  BBB Case 20376859 
  Our case 86952110 
  Thank you for bringing this forward from ****************************   According to our records case ******** is with a case manager but there is no notes on the case since July 25,2023, from the case manager. There is another agent that is handling the repurchase of the vehicle, but that department uses a different system so the notes are not able to be seen.  
  I will update the case to have the case manager reach out to the customers number of **************.  
   Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.  
  Thank you  
  *****************;
   Stellantis Customer Care. 

  Customer Answer

  Date: 08/13/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

  I am rejecting this offer because I myself have made several attempts to communicate with them and they do not call back on the matter nor any emails back. Everytime I have called the person working my case is never in and I never get any new updates on this matter of a rebuy of my vehicle. This is why I came to the BBB
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ***************************

  Business Response

  Date: 08/28/2023

  Better Business Bureau of ******* & Eastern ********
  ***************************************************************************************-4163
  BBB case N0:20376859
  Our File: 87148219
  
  Thank you for forwarding the complaint from ***************************. According to our records case ******** is with a case manager and the manager tried to contact the customer with no contact on August 25, 2023. Case manager left a voicemail requesting the customer to call them back.
  I advise the customer to reach out to the case manager.
  
  For the Ally warranty the customer purchased as I do not have the ability to see what the coverage is for that plan as it is third party coverage. The customer will need to call Ally warranty also for information on the plan.
  
  
  Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.
  
  Best Regards,
  ***
  Stellantis Customer Care
  
  

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put down a $100 dollar deposit on the new Dodge Ram ************************* up. The production model is nothing like the concept I placed a deposit on. There is no way to retrieve my deposit. I have tried on many occasions logging on to account I made to place said deposit and can't gain access to account, let alone request a refund.

  Business Response

  Date: 07/24/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** ********** 
  Fax: ************ 
  BBB Case 20360722 
  Our case 86809622 
  Thank you for bringing this forward from ******************************  According to our records the customer has never contacted ***************** at ************** to ask how he can get the deposit refund for the new ************ pickup truck. The customer will need to call ***************** to provide the *** number and the name of the dealership where the order was placed. This is needed to find out if ***************** is able to assist in getting the deposit back for the order that was placed. 
  Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.  
  Thank you  
  ***** N 
   Stellantis Customer Care. 

  Customer Answer

  Date: 07/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *****************************