Business Profile

Auto Manufacturers

Stellantis

Headquarters

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,577 total complaints in the last 3 years.
541 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased **** 500X trekking from ***************** in ********* ** April 2020. I was unaware that there was an open recall on this car for an oil consumption issue. I never received a notice from my dealer or from **** concerning this. I didn't even have a warning light come on to alert me of gbis. Ultimately in November 2022 my engine began to cut out as I driving and I took the car to the dealer. My Car was 3.5 quarts lie on oil. I had two tests done ( first was done incorrectly). The engine is still burning oil..about 1.5 quarts every **** miles ..there is less than ****** miles on my car !My dealer and I are both trying to get this resolved ..I need a new engine ! I have spoke to numerous people at **** and it is my understanding that all I require is a authorization # from Chrysler for this to happen. ***** at ******************************) and ***** at **** ***************) are my contacts but it seems we are not getting anywhere..
Customer Answer
Date: 07/25/2023
This is the additional information requested for my complaint to be processed.
FIAT 500X
VIN # *****************
Thank you.
Business Response
Date: 07/27/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case 20356464
Our case 86842863
Thank you for bringing this forward from ******************************   According to our records case ******** is with a case manager that is working on getting all the details from the dealership. The dealership needs to get approval from the ************************* (PTSC) for pre-authorization. The dealership has the program to get the pre-authorization for the repair in a program at the dealers.
I will update the case to have the case manager reach out to the customer.
The case manager will work with both the customer and dealer to help resolve the issue with the repair for the vehicle.
Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****************;
Stellantis Customer Care.
Customer Answer
Date: 07/30/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I rejected the proposed solution to my complaint but was unable to send the required explanation to why I wasn't satisfied with it. I have been in contact with ****USA for weeks trying to get an authorization number so that my dealer can replace my engine. It seems that my case has been passed from one case manager to another with nothing happening ..I am told repeatedly that "someone" will call me with an update on my case ...that has never happened either. My dealer says they are getting the same run around.. Seems like it is all talk and no action. Meanwhile, my 2018 **** 500 with less than ****** miles is burning 1.5 quarts oil every **** miles.
It has been my experience ( I am in my 60's ) that most engines last between 150-200,00 miles. If I burn 1.5 quarts oil every 12-**** miles how much pollution is going up into the atmosphere x how many bad motors are in the affected **** cars on the road today. That is approximately **** quarts of oil over the lifetime of the engine.
The only solution to my complaint would be for **** to take immediate action and provide my dealer with the authorization they need to replace my engine.
Regards,

*****************************
Business Response
Date: 08/25/2023
Better Business Bureau of ******* & Eastern ********
***************************************************************************************-4163
BBB case N0:2035664
Our File: 87132566

Thank you for forwarding the complaint from *****************************. According to our records case ******** case manager advised customer on August 3, 2023 that the engine replacement was declined due to no failure on oil consumption.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best Regards,
***
Stellantis Customer Care
Initial Complaint
Date:07/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a ****************** were incorrectly installed I called and created a case have called back multiple times and been blown off have gotten no call backs with over 7 calls to speak with case manager each time. Still have no call and no resolutions to my issues. Which is in direct violation of my warranty act per state of ******** guidelines
Business Response
Date: 07/24/2023
Better Business Bureau of ******* & ****************
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case 20357265
Our case 86802551
Thank you for bringing this forward from ************************** According to our records case ******** is with a case which was assigned the case on July 27,2023. The case manager has a call back set for July 23, 2023, which was on Sunday so the customer should receive a call back on July 24, 2023.
The case manager will work with the customer and the dealership to get the correct steering wheel for the customer.
********************** will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****************;
Stellantis Customer Care.
Customer Answer
Date: 07/24/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

***************************
Initial Complaint
Date:07/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**e of the reasons I purchased a new vehicle from Jeep, was that I would receive 24/7/365 roadside assistance with my new vehicle for 5 years or ****** miles. ** 7/19/23 I experienced a flat tire on my 2021 Jeep Gladiator. I called the roadside assistance phone number ***************) and was directed to place the request online, which I did. After waiting for 60 minutes for service, I was told that no one in the area could assist me. I was told to wait until 8 am the next morning for service. This is not 24/7/**************. This to me, is a severe breach of contract. Luckily I was able to pull over at a rest stop. What if I was in an unsafe location?
Business Response
Date: 07/21/2023
Better Business Bureau of ******* & ****************
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case 20351050
Our case 86782068
Thank you for bringing this forward from ************************** According to our records the customer never called ********************** ************* at *************) to lodge the complaint on roadside assistance. The customer needs to call ********************** ************* to file a complaint against roadside assistance for the lack of response to the customer when assistance was needed. This is the number for the customer to reference when calling ********************** to Reference Number: CRA-********-01
Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
***** N
Stellantis *************.
Customer Answer
Date: 07/21/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
I called **************, which is listed on the company website for roadside assistance - ***************************************************************
My case# was C50676728. I spoke with multiple people so there must be a record of it. It is probably tied to my VIN as well - *****************
Regards,

***************************************
Initial Complaint
Date:07/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4 service visits for same issue. Over 40 days out of service. Vehicle is still not repaired correctly same issue persists
Business Response
Date: 07/20/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case 20347299
Our case 86770424
Thank you for bringing this forward from ****************************** According to our records case ******** is with a case manager that is working to resolve the issues with the vehicle. There is also case ******** that is with the ******************************* For case ********, I do not have access to see the notes from that case.
The case manager will continue to work with the customer and the dealership to come to the best resolution for the customer and the vehicle. The ****************************** is also working on the best resolution for the customer and the vehicle.
********************** will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****************;
Stellantis Customer Care.
Initial Complaint
Date:07/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had an open case now for almost two months. It started due to what I thought was my tired popping on my local street due to all the construction that was happening. I took it in to a tire shop to replace the tires and I would learn that it wasnt just the tire. In fact the front passenger axil had broken. The mechanic had told me that he could see I wasnt in an accident because there wasnt any damages underneath that pointed to this. He was thinking it was more of a manufacturing issue. He worked with me to call my local ********************* Jeep dealership and explained what he observed and worked with them to get my vehicle towed there since I still have a full factory warranty and my vehicle only has a little over ****** miles on it. Jeep said that it shouldnt be a problem and they should be able to get that fixed and theyll work with me to get a rental car in the meantime. A few days later, ******, from ********************* called me and told me that theyre not going to be able to honor my warranty because they cant 100% say for certain that an accident didnt happen after further inspecting the axil. This led to me opening a further case since I didnt get into a vehicle accident at all. Since my case has been open, the first case manager entered in the wrong dealership so it took almost three weeks to get that resolved. Then I had to be transferred to another case manager that oversees my dealership and it took another week for my case was assigned. Then i tried calling all last week with no response and when calling this week I find out I have another case manager. I have being charged for my rental because she will not call enterprise to extend the rental date while shes catching up on the case and I keep being told Ill get a call back from her and never do. I have asked to speak with high level management and keep being told someone is out of the office or unavailable. I need for a top level manager to take over this case and help me get my vehicle back.
Business Response
Date: 07/20/2023
Better Business Bureau of ******* & ****************
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case 20344402
Our case 86770270
Thank you for bringing this forward from ******************************** According to our records case ******** is with a senior case manager now. I will update the case asking that the case manager contact the customer at ************. The case manager and the dealership will work with the customer to help have the vehicle repaired and look into if it can be covered under the warranty.
Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****************;
Stellantis Customer Care.
Customer Answer
Date: 07/20/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Yesterday my case was sent to a senior manager only after I was insistent for over an hour for someone else to take over my case since no one will answer my phone questions and call me back. I was told yesterday I would receive a call from the senior case manager same day and still havent. Ive been told the same things every day for the last two weeks. In the meantime Im still being charged for the rental because the case manager wont call enterprise and tell them to extent the rental day. I have asked mltiple times for this to be done so enterprise can reimburse my card. Im regards to my warranty. ******************* is trying to say my warranty doesnt cover this because they suspect the vehicle had to be in an accident even though thats not the case and theres no body damage. At this point Ive been with my vehicle for almost two months and I believe that due to the lack of customer service and support that the company cover the repairs for the vehicle regardless and be able to get it back within the next week. I also need someone call enterprise today so I can be refunded the money to my card before 5pm today and stop telling me someone will call me back and then it never happens

Regards,

*******************************
Business Response
Date: 08/25/2023
Better Business Bureau of ******* & Eastern ********
***************************************************************************************-4163
BBB case N0:20344402
Our File: 87131045

Thank you for forwarding the complaint from *******************************. According to our records case ******** a supervior has reached out to the customer a couple of times with no contact. I have set a task for the supervisor to reach out again.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best Regards,
***
Stellantis Customer Care
Initial Complaint
Date:07/19/2023
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a lifetime warranty when i purchased my 2011 jeep this janurary my jeep was brought to the dealer for possible repair when mopar was called they said that they no longer wanted to continue the contract and was going to buy me out . On January 30 2023 they sent out the check and i waited as did the dealer i was called several times by the dealer to see if i have recieved the check i said no . On March 13 2023 i called mopar to find out what was taking so long it was then i found out they sent the check to ********** i live in ny so they opened a case case #******** and was told it would take another 40 days for them to send out a new check as their bank needed to see if check was cashed and then put stop payment on it. On 6/14/23 I was told that the new check was being sent out that week when i called to confirm that the following week i was told that the bank had to still see if the check was cashed and put stop pymt on that as of today 7/19/23 they still have not done anything my car is still at dealer im paying insurance on a car i can not drive pd for another registration and inspectiion is coming do so when said check does arrive ill have to pay for a tow this has taken way to long and im just getting the run around please help thank you
Business Response
Date: 07/19/2023
Better Business Bureau of ******* & ****************
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case 20343432
Our case 86763193
Thank you for bringing this forward from **************************** According to our records case ******** is with a supervisor from Mopar Vehicle Protection. The supervisor stated that the second reimbursement check stop payment was submitted on June 30, 2023, and the bank has not responded to the supervisor on the check being cancelled.
The customer will need to speak to Mopar Vehicle Protection at ************** option 4 and reference case number ******** to find out more information on the delay of the check being reissued.
Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****************;
Stellantis Customer Care.
Customer Answer
Date: 07/21/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I was never told a second 2nd check had gone out. As of 6/23/23 I was told the samething I have been told since 3/13/23 we are waiting for the bank to find out if the check has been cashed so they can put a stop payment on it and reissue a new one . Ive called the 800# and pressed 4 given the last part of the vin # and then my case number ******** witch was generated on 3/13/23. *** asked to speek with a supervisor 4xs 3 of witch I was told that ****** would call me and ive never heard from her and the 4th time was on 7/6/23 were I was told ***** would call me back and ive never heard from him either. Ive called the 800# over 20xs here are the dates starting with 3/13/23 were I found out that the first check went to ********** and not New York and were the case number ******** was generated . Dates as followed 3/27/23, 4/4/23, 4/13, 4/21, 4/27, 4/28, 5/4, 5/10, 5/16, 5/18, 5/23, 5/31, 6/6, 6/14, 6/23, 6/29, 7/6, 7/12, 7/19, and 7/27/23. I was told each time the samething we are waiting for the banck to see if the check has been cashed so they can put a stop payment on it and reissue a new one. Mopar initiated this in January where they no longer wanted to honor the contract and buy me out. Im getting nothing but the run around and I still dont have my car back. Im paying for insurance and registration for this car that im not driving and this is now becoming a financial hardship for me. Your lack of customer care with this matter is less than subpar.

Regards,

***************************
Initial Complaint
Date:07/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had my vehicle serviced by ****** Dodge on April 18, 2023. The dealer had to replace the engine in my truck. The dealer's service department maintained consistent contact with me for the first two weeks they had my vehicle. However, I did not hear from the dealership for the next six weeks until I called to file a complaint with the district service representative. The dealer would not give me the name of the district service representative, nor did the service manager return my call. The dealer took two months to repair my vehicle and did not apologize for the delays. I called Dodge corporate HQ and filed a complaint. I did not receive a response from Dodge Corp HQ.
Business Response
Date: 07/18/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case 20338589
Our case 86752235
Thank you for bringing this forward from ****************************** According to our records cases ******** and ******** the customers complaint was documented on both of the cases. Complaints are documented on cases and depending on what is put in for the complaint it can either be escalated to a case manager or the case would be closed out. For both of the cases they were both closed out. I do apologize but the area manager is not listed on the dealer information that must be provided by the dealership if they are willing to provide that information.
I called the dealership and spoke to ****** the customer service adviser who stated that they were waiting for the engine to come in as it was back ordered part. Customer has the vehicle returned on June 26, 2023. The engine was repaired under a service contract from a third party.   ****** stated that they informed the customer of the delay for the parts for the repair.   ****** said he had no information on how to contact the area manager or the name of the area manager. ****** stated that information is with the service manager.
I do apologize that the customer was not contacted enough as to why there was such a delay with the repair. The customer also never contacted ********************** ************* for assistance in getting the back ordered engine in sooner for the repair of the vehicle.
Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
***** N
Stellantis *************.
Initial Complaint
Date:07/10/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to update my uconnect 8.4 navigation with a uconnect provided software update. The entire system froze and an error code 20 was shown. Uconnect was contacted. I was given a vase number and told i had to pay the dealership a diagnostic fee and a fee for attempting to refresh the.system. the dealership attempted to call uconnect and.could not get a response. I attempted to call and they told me that it was my responsibility to reach out to uconnect within 14 days. They assigned me a case number but there has been no resolution to date. I was told that any reimbursement would be at the goodwill of the case manager.
Business Response
Date: 07/11/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case ********
Our case 86675152
Thank you for bringing this forward from *********************. According to our records case ******** has been assigned to a uconnect case manager. The case manager has a call back for the customer on July 11, 2023, during business hours. The case manager will work with the customer and the dealership to have the software update resolved.
Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****************;
Stellantis Customer Care.
Initial Complaint
Date:07/10/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a 2015 Dodge Ram Eco Diesel that had a catastrophic engine failure while driving with my infant son in the car. The engine just seized no warning just stopped while driving. The cost to replace the engine is $18,500 with tax. Dodge after crying and pleading is only willing to offer $2,000 towards the repair however if we do our research this is a common issue with Eco Diesel Ram vehicles, where dodge knows about it and has chosen to do nothing about it including extending customers manufacturer warranties. These trucks dont last past ******* miles leaving poor customers like me with a Loan payment on a vehicle that I cant drive and cant afford to fix. I want dodge to make a public statement that they are aware they produced trucks in the year 2015 with faulty engines and I want them to honor the cost of my engine replacement. They should extend all manufacturer warranties for these vehicles.
Business Response
Date: 07/11/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case 20298565
Our case 86674743
Thank you for bringing this forward from ****************************** According to our records case ******** the case manager offered assistance for $2000 to assist with the repair. I have looked at everything and found that there is the X78 extended warranty which may help with the cost of the repair, but the case manager will need to review this with the customer and dealership. The case manager has a call back to customer on July 11, 2023.
There is also one open recall which I do apologize the parts are currently not available for this recall. The recall is for the High-Pressure Fuel Pump.
Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****************;
Stellantis Customer Care.
Customer Answer
Date: 08/19/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I am rejecting Dodges response and I have continued to call them since the beginning of July requesting to speak with a supervisor and no one has called me back to date. My last call to then was yesterday 7/31, where I even stated I would wait on hold and they said thats not possible someone will call me in 1-3 business days. I have heard the same robot response from every customer service rep with no resolve. I have left 10 requests over the last 3-4 weeks with no response from a supervisor. $2,000 doesnt even cover the cost of the tax on the repair. The truck has been at the dealership since the beginning of June, while we struggle with daily transportation and continue to have to pay the monthly loan payment on a truck that we dont even have in our possession due to this catastrophic engine failure.

The X78 warranty, the dealership has advised me that it is not related to this catastrophic engine failure. I am not asking for much just that Dodge cover the engine replacement that totals $15k plus tax. The case has not been settled as $2,000 is not sufficient.

I look forward to hearing from Dodge regarding a more realistic outcome.

Regards,

*******************************
Business Response
Date: 08/25/2023
Better Business Bureau of ******* & Eastern ********
***************************************************************************************-4163
BBB case N0:20298565
Our File: 87129759

Thank you for forwarding the complaint from *******************************. According to our records case ******** the case manager offered assistance for $2000 to assist with the repair. I have asked the supervisor to contact the customer.
There is also one open recall which I do apologize the parts are currently not available for this recall. The recall is for the High-Pressure Fuel Pump.
I advise customer to allow the team to review his concerns and reach out to him.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best Regards,
***
Stellantis Customer Care

Customer Answer
Date: 08/29/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

As of today, August 29, ***************************************************************************** the beginning of July. I called every day for three weeks and still no one called me back. $2,000 is not a sufficient amount of money, when the engine replacement is $15,000. Dodge knows there ecodiesel engines in years 2014-2017 made a bad batch and they continue to do nothing about it. Causing the consumer to take on thousands of dollars it debt to replace there engines. I would like Dodge to cover the cost of my engine since they know these engines were bad and Dodge has yet to recall them.

Regards,

*******************************
Initial Complaint
Date:07/08/2023
Type:Service or Repair Issues
Status:
UnpursuableMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dodge/Chrysler used a plastic oil filter housing in 3.6L motors. Over time due to plastic being used they begin to fail due to high heat & pressure. Dodge was & is aware of this problem that causes oil leaks & if not caught in time possible engine failure and after years has not issued a recall. Hundreds to thousands of vehicles are affected. On 1/10/2023 it cost me $840 of my hard earned money to have this part replaced, plus another $550 for a rental car to get to work due to having to wait almost 2 weeks for a replacement part

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