Business Profile

Auto Manufacturers

Stellantis

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,577 total complaints in the last 3 years.
541 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/19/21 my was vehicle serviced at a jeep authorized dealer after overheating. I was told there was a crack that was leading to oil and coolant mixture that they were fixing and the issue of possibly needing a full engine rebuild was mentioned if the issue persisted. I picked up my car 11/24/21. I continued to have issues with my oil pressure and took it back where I was told nothing was wrong with the vehicle. The issue persisted and when I called to inform them, I was told that based on the last inspection, nothing was wrong and to just have regular oil changes. I took my vehicle to another jeep authorized dealership where I was told that the issue was not fixed properly and oil from coolant was not properly cleaned. I was told I would have to take it back to the first dealership since it was a warranty covered service and they are the ones who didnt fix it properly. After taking it back, I was told nothing is wrong with it and I just needed to get regular oil changes. I spoke with jeep customer care about the service I was receiving and nothing was done. The issue has persisted for over a year and I have regularly brought the issue up during routine oil changes at jeep dealerships and been told everything is fine. Proper documentation was not made about my continued complaints. Now my vehicle has had so much oil running through the coolant system that the car is not drivable due to the issue from 11/19/21 that was not resolved properly. I opened a complaint again with jeep and was told I would receive an update within 3 business days. The case manager has yet to follow up after over a week, my calls have not been returned and I have been told there is no one that is able to help me by other representatives. I have been refused when asked to speak with the legal team, a person of higher management or the good will team. Jeep is refusing to take responsibility for unresolved repairs they were suppose to make during the time my car was under Jeep warranty.
Business Response
Date: 07/07/2023
Better Business Bureau of ******* & ****************
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case 20283300
Our case 86642898
Thank you for bringing this forward from ************************** According to our records, case ******** is with a case manager that is assisting in having the vehicle issues resolved. I will update the case asking that the case manager call the customer at **************.
The customer will need to work with the case manager and the dealership to have the issues resolved on the vehicle.

Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****************;
Stellantis Customer Care.
Customer Answer
Date: 07/10/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

After the initial call with the assigned case manager on 6/27/23, no further contact from the case manager has been made. Ive attempted to call numerous times a day, every business day since 7/3/23 in an effort to either reach my case manager or another staff member that is able to help me. *** asked to talked to a supervisor multiple times with a promise that I would receive a call from them and have still not been contacted. Other case managers are unable to assist me, one even telling me there is nothing she can do for me. Assistance by jeep customer care is not being provided.

Regards,

*************************
Initial Complaint
Date:07/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our vehicle has open recalls with no timeframe for when the recall will come out and when the vehicle can or will be fixed. Chrysler has no resolution, our credit has been affected and our vehicle is in the process of getting repossed because we can't get to and from work. The vehicle does not move to get it to a dealership like they are asking us to do. Even when it gets to a dealership they are saying that since there is no resolution the vehicle has to sit at the dealership.
Business Response
Date: 07/17/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case 20277467
Our case 86732472
Thank you for bringing this forward from ************************** According to our records the customers *** or other information is not bringing up the vehicle or customers information. The customer will need to call ********************** at *************) with the *** and update the customers information.
If the vehicle is off the road for the recalls, then the customer will also need to have the vehicle towed to the dealership and call Stellantis with the dealer information so a case can be escalated to assist the customer in resolving the recall issues.
Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****************;
Stellantis Customer Care.
Initial Complaint
Date:07/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased this high end jeep with 7k miles on it and plenty of warranty on it. Ever since we have had this vehicle it has had problem after problem. Our computer display has had many issues and freezes up often, this has been in the shop many times trying to get fixed. This seems to be less frequent after the 4th time it was taken in but it still has issues. We have had issues with the ac not working every year we have had this vehicle. It has also been in the shop over 3 times for this issue and it is out again!! We are now passed the warranty time but all these issues continue. We love the look of vehicle but am concerned we have a lemon.
Business Response
Date: 07/03/2023
Better Business Bureau of ******* & ****************
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case No: 20266455
Our File: 86606356
Thank you for bringing this forward from ************************ According to our records, the customer has never contacted ********************** ************* at ************ to report the issues with the Jeep.
I recommend that the customer call ********************** when the vehicle is back at the dealership with the issues that the customer is having,.
********************** will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****************;
Stellantis *************.
Customer Answer
Date: 07/11/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I have opened a case with Jeep. Case number ends in ****. At this time the case manager (*****) does not know if they will pay for the entire repair that is needed. My car is currently at the dealership, and they finally figured out why my ** goes out often. It is because the evaporator is leaking antifreeze and has been doing for a long time. Since my warranty just expired, they make it seem like they may not pay for the full repair; however, I have had my vehicle in a Jeep dealership several times under warranty for this issue. The problem is they never fixed the real issue and it now continues on after the warranty just expired. It is not my fault that the dealership did not fix the issue properly when I took it in under warranty. I would assume that Jeep would stand behind their mechanics and their warranty, but at this point it does not appear that way.

I expect a full FREE repair of the ** unit and a guarantee, that it will continue to work for at a minimum another 18 months. If jeep does not have confidence that their vehicles can last 18 months after they repair something, then I think there is a larger issue here.

Regards,

***********************
Initial Complaint
Date:06/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought my 2015 ram eco diesel around may 2021 with around ****** miles on it at the time of purchase. At ****** miles had to replace motor due to faulty motor and the truck was in the shop for about 45 days. Then when I got to mile number ****** again truck was gone for around 40 days had to have a new motor put in due to poor design of the same motor that they are still having issues with, how do I know this because at mile number ******* my motor needs to be replaced again this is number 3. And well now Im up to day 130 with them finally honoring their warranty and them wanting $5,000 deductible which they dropped to $1,500 Ive never had to pay any deductible Ive been without a vehicle for over 235 days while still having to pay for truck payment insurance tag I have a small business and Im not even allowed to use a loaner vehicle my wife works full time and we have 3 pre teen children with only one vehicle Ive had to turn down work a lot of work just because of logistics its causing strain in my marriage and my overall quality of life I shouldnt have to pay a deductible on replacement of another motor Ive only got ****** miles in total of ownership and out of the 2 years having the truck almost 1/3 of it has been in the shop can you please help me Im losing my mind My case number is ******** ***** is my case manager ********** is the ph number Ext *******
Business Response
Date: 06/28/2023
Better Business Bureau of ******* & ****************
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case No: 20247689
Our File: 86566051
Thank you for bringing this forward from ****************************** According to our records, case ********is still with a case manager assisting the customer. The case manager set up a supervisor call to customer and they also spoke to the area manager who is standing firm with the $1500 deductible.
The customer will need to work with the case manager and dealership to have this worked out between all the parties involved. When an area manager gets involved and is firm with the decision this would be very difficult to have this changed from the $1500 deductible.
Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****************;
Stellantis Customer Care.
Customer Answer
Date: 06/29/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.But I think its ******** that I have to pay your co-pay Ive been going broke and my kids have been going hungry waiting for you to stop dragging this outfit over 130 days without a truck while paying monthly truck payments insurance and you cant even authorize a loaner vehicle yall should be ashamed to look in the mirror I hope you dont have to go through this process because you are a horribly ran business with no morals have a good day
Regards,
*****************************
Initial Complaint
Date:06/25/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Chrysler authorized a recall type repair to my car VIN 1C4RJEJG4-JC480587. Jeep ************* Case ******** Corporate put in writing to me that if I paid for the repair they would fully reimburse it. I submitted the receipt for the repair and on 5/4/23 I got a payment - However it was PARTIAL. Even after I called out the taxes associated to the work the tax reimbursement was omitted. I am still due that amount of $140.73.Each time I call to check status on receiving this I get the run around. Things like this claim is closed; why did you pay upfront (because you advised me to) and finally we are "checking on this" without any closure. I am seeking this remaining amount due of $140.73. While I submitted receipts I also have a copy of it and the note saying I would be fully reimbursed. thank you
Business Response
Date: 06/26/2023
Better Business Bureau of ******* & ****************
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case No: ********
Our File: 86536403
Thank you for bringing this forward from *******************************. According to our records, case ********, the reimbursement was approved for the parts and labor for the repair. There was no mention that the taxes were included in the reimbursement. For reimbursement it is on a case-by-case basis whether the taxes are included in the reimbursement. The customer does not have the EX98 extended warranty for the leather dash trim so that might be why the taxes were not reimbursed also.
I will reimburse the customer for $140.73 for the taxes that were paid. Once the reimbursement is approved and sent out it will take 30 business days for the customer to receive the check. This will be reimbursed on case 86536403.
Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****************;
Stellantis Customer Care.
Customer Answer
Date: 06/26/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
Date:06/25/2023
Type:Service or Repair Issues
Status:
UnpursuableMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband’s Dodge RAM Ecodiesel truck broke down last July. We paid for a rental car. At the Ourisman dealership, they determined that the breakdown was due to a recall and that we were eligible to be reimbursed for the $723 we paid for the rental car and provided my husband with a rental car moving forward. Dodge Customer Care told us we couldn’t file for reimbursement until the repairs were finished. We were told multiple times that the truck would be ready “next week.” It took a total of 10 months to get the truck back. We were finally able to file for reimbursement only to be told that they would only cover $360 of the $723. They have not responded to our requests for the balance, stating only that the case is closed.
Initial Complaint
Date:06/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 28th, my 2012 Ram **** had to be towed to ****** Dodge in ****** *****. It took two weeks for the dealership to run the diagnostics because vehicle service protection claims are not a priority. After the diagnostics was completed, it was determined that the vehicle needed a new engine and radiator. I have a Mopar Vehicle Protection Lifetime warranty which covers the motor. My service agent submitted the claim for the repairs but told me that it could take at least two or more weeks for approval. Mopar has done nothing but stall the claim process. First, they asked for my vehicle registration to make sure that I still own the vehicle. Next, they said that a mopar inspector would need to come and inspect the vehicle before they determine approval for the repair. Finally after a month of stalling Mopar determine that the cost of the repair of $11,400 was more than the value of the truck and have authorized a buyout of $10,400.00. The service tech informed me on June 5th at the check would be sent in my name to the dealership within 2-3 business days. After a week passed and no check was received I contacted Mopar Vehicle Protection to determine if the check has been sent. Upon speaking with customer service, I was told that it could take up to 45 days before the refund is mailed. What I informed the customer service rep that a buyout if not a refund request. The agent told me again that checks can take up to 45 days to disburse. So, I believe that it is ridiculous that ****** Dodge can sell Rams trucks but they do not trust Mopar to pay them for repairs. It is completely unfair that customers have to wait an additional month or two to receive a check that will only be mailed to the dealership. I believe that if Mopar truly cared about their customers, then they should expedite checks to dealerships or have customers to sign a waiver for the check to be payable to the dealership so customer are not caught in the middle without a vehicle for almost 3 months.
Business Response
Date: 06/26/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case No: 20233286
Our File: ********
Thank you for bringing this forward from *********************. According to our records, case is with the Mopar ***************************** that is handling the buyout of the plan. The agent from Mopar ***************************** stated it takes up to 45 days for the check to be sent out. The buyout for the plan works the same as the process from Stellantis where the check is put into the system and then needs to have approval from someone else higher in the department which may take some time. This is the same process for when Stellantis reimburses for a recall or extended warranty which can take up to 30 days. I will forward the complaint to the Mopar ***************************** also.
Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****************;
Stellantis Customer Care.
Customer Answer
Date: 06/26/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I cannot accept this response because being without my vehicle has caused me a financial hardship. Stellantis should be able expedite the check or make arrangements with the dealership for payment so I am no longer suffer an inconvenience. This issue is causing my health to deteriorate due to stress. A customer should not have wait 2-4 months for a vehicle to be repaired due to the Stellantis outdated check disbursement process which is another stall process!

Regards,

*********************
Initial Complaint
Date:06/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A 2017 Dodge ************ Laramie **** was purchased from *********************** dealership in ******, **. It started have *** issues at 23K miles, 11/2020. The dealership would not fix the issue due to out of warranty. I contacted *** and they finally agreed that I would have to pay for the labor. I was disgusted due to no one was traveling due to Covid. It was out of warranty due to 'time'. The truck was repaired and at 7K miles later the *** went out again 3/2023, (****** miles). Again the dealership would not repair due to out of warranty! Again with Ram customer care, and many irate calls they said that I would have to pay $500 again! After my own research on why the *** keeps going out in a new truck, it turns out that RAM/and the dealership knew they were having issues with the *** system and never disclosed to me that they put the same faulty part in the Truck in November 2020! I had been pulling thousands of dollars of horses around and the brakes could have failed anytime killing everyone in the truck and the horses in the trailer! I finally found out about this and was a nervous wreck that I was never told. I confronted the dealership, and they confirmed the part was being redesigned and would be ready in 8/2023. I confronted RAM and they said that they would not confirm or deny that the part was being redesigned. I was told I could 'drive' the truck until the new part was available with all the lights/bells going off! (Really). *********************** was asked for a letter stating that it was safe to drive, they refused; I asked *** they refused but stated they would not pull a trailer; that was the only reason I bought the truck! *********************** states that it's RAM problem to fix, not theirs. The truck is still at ***************************** to date I cannot in good conscience be their test dummy, I do not feel safe in that truck, they need to make it right! Buy the truck back/pay it off and give me a voucher for a new truck with capabilities of the faulty RAM truck.
Business Response
Date: 06/26/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case No: 20230290
Our File: ********
Thank you for bringing this forward from *************************. According to our records, the agent called the dealership and ******* the service advisor stated that the vehicle is there and has not picked up the vehicle. The *** module has been repaired for over 2 months, but the customer does not want to pick vehicle it up.   The dealer has left voice mail and the customer has never responded. Agent was sent to the service director. ******** the service director, stated that the vehicle has been repaired for several months and the customer wants it bought back for a new vehicle.   The customer has also contacted an attorney to have the dealership purchase the vehicle back and put it into a new Ram purchase.
I do not have access to see if there is a new design coming out for the *** module. In the future there might be an extended warranty for the *** module coming out where the customer will be notified by mail.
Since the customer has contacted a lawyer, this has been taken out of Stellantis hands.
Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****************;
Initial Complaint
Date:06/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So what do I do when we just purchased a brand new 2023 Jeep wrangler and the engine is already broken down with 225 miles on it? We took it to the local dealership and they just called saying the long engine block needed is on back order and it could be months to receive and replace?? Are you freaking serious? Why do they not just offer us a new identical jeep that they have in stock? Are there not **** Lemon Laws? Social media is going to love this one!
Business Response
Date: 06/22/2023
Better Business Bureau of ******* & Eastern ********
***********************************************100
**********, ** 48076-4163
BBB Case No: 20213180
Our File: 86508280
Thank you for forwarding the complaint from *******************************. According to our records, Case # ******** is with a case manager. The case manager has spoken to the dealer and has sent the part numbers for escalation. I recommend that the customer allow the case manager to work with the dealer. Our case managers work hard at getting the issues resolved and the vehicle back to the customers.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.
Best Regards,
Jen T
Stellantis Customer Care
Customer Answer
Date: 06/22/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
Yes, ******* my "case manager" did speak with me this morning but only because I continued to call multiple times everyday. And for what it is worth I appreciate her time. BUT the servicing dealership has had my vehicle since June 9th and Chrysler LLC, Jeep, Stellantis is liable and responsible and should be moving much quicker. We have now been told by multiple people from within the Jeep service department that we are "likely looking at at least a month and possibly even longer to receive the proper part, ensure that the problem is fixed, and to return the vehicle. Unfortunately, we weren't even provided a loaner vehicle until yesterday a 445 pm. And the amount of undue stress and anxiety that all this has caused my wife and I is unmeasurable. Even though the vehicle is on the *** list."
In our mind the only resolution is: 1. Jeep to provide a full refund of our invested money plus cash compensation/credit to be fully reinvested immediately into another identical or upgraded Jeep Wrangler with the **** Grey color, from a Jeep dealership. 2. Chrysler LLC, Jeep, Stellantis shall provide us a CDI - Customer Discount Incentive of at least 30 percent on that vehicle. 3. Chyrsler, Jeep Stellantis shall provide a full extended warranty and a ************ contract. 4. This all needs to happen within the next 48 to 72 hours.
Thank you.

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

*******************************
Business Response
Date: 07/10/2023
Better Business Bureau of ******* & ****************
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case 20213180
Our case 86665867
Thank you for bringing this forward from ********************************  According to our records case ******** is with the Customer Resolution Team who has a call set up for July 10, 2023.
The customer will need to speak to the case manager on the resolution which the customer is looking for.
Agent called the dealership and spoke to ****** who stated that the vehicle has been completed and the customer has picked up the vehicle.
Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****************;
Stellantis Customer Care.
Customer Answer
Date: 07/13/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:] This has not yet been resolved. The customer service department is very slow to respond and finalize things.

Regards,

*******************************
Business Response
Date: 08/25/2023
Better Business Bureau of ******* & Eastern ********
***************************************************************************************-4163
BBB case N0:20213180
Our File: 87128472

Thank you for forwarding the complaint from *******************************. According to our records case ******** has bee forwarded to Vehicle reacquisition Processing Team for review.
I advise customer to allow the team to review his concerns and reach out to him.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best Regards,
***
Stellantis Customer Care
Initial Complaint
Date:06/20/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shipment #********** for Order #********** RMAP1601 I had a size discrepancy with my order and jeep gear approved a return. They set up a call tag where ***** came and picked up the package. However, ***** never scan the package to the call tag that was created and the package has not shown delivered. I sent video proof to Jeep gear of ***** picking up the package and they keep saying they're checking their warehouse to see if the package is there. I'm not getting a response in regards to a refund for the jacket because I did my part to return it based on their instructions and I just want my money back for the jacket that's now missing because of how they set up the return.
Business Response
Date: 06/26/2023
Better Business Bureau of ******* & ****************
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case No: 20213004
Our File: 86534605
Thank you for bringing this forward from *****************. According to our records, the customer will need to go to this site to check on the returns for the items that were the wrong size. The Jeep customer care is for issues with the vehicle and not for the returning of merchandise that was purchased online.
Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****************;
Stellantis Customer Care.
Customer Answer
Date: 06/26/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************

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