Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Stellantis has 59 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Stellantis

  1000 Chrysler Drive Auburn Hills, MI 48326-2766

• 

  Stellantis

  26311 Lawrence Street P.O. Box 302 Center Line, MI 48015-9301

• 

  Stellantis

  P. O. Box 610207 Port Huron, MI 48061

• 

  Stellantis

  P.O. Box 21-8007 Auburn Hills, MI 48321

• 

  Stellantis

  P. O. Box 95027 First Financial Serv. Corp. Oklahoma City, OK 73143

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased a 2021 dodge ram on 9/20/21. during the first three months of having the vehicle i had an issue where the vehicle will not power back up after a stand still. when i took it for the first oil change a diagnostic was done but nothing was found. i did not have the problem for another few months where it happened another 2 times. then about 4 months ago the same problem happened again it was taken to the dealership at the same time a repair was done on a recall. once again no codes my vehicle was given back to me. then on 5/22/23 the same happened again it was taken to the dealership again. same results no code. the vehicle been at the dealership for the pass three weeks. because of lack of assistance from Chrysler headquarters. the case manager refuses to update me . i requested a supervisor . when the supervisor called me i answered on the third call she asked for a name that's was not me and immediately hang up the phone . then wrote in her reports failed attempts to contact me.to date my vehicle remain at the dealership with out any assistance i do not have a replacement vehicle and having difficulties getting jobs because of this problem this vehicle is a danger to me and my family and also the public. if there not going to fix the vehicle or cant fix the vehicle I'm requesting a replacement for the vehicle

  Business Response

  Date: 06/22/2023

  Better Business Bureau of ******* & Eastern ********
  **************************************************************************************-4163
  BBB Case No: 20210300
  Our File: 86507966
  Thank you for forwarding the complaint from ***************************. According to our records, Case # ******** is with a case manager.  The case manager has spoken to the dealer and they are trying to duplicate the customer concerns. The case manager is to follow up with the dealer on Friday June 23,2023 to see if there is any updates. I recommend that the customer allow the case manager to work with the dealer. Our case managers work hard at getting the issues resolved and the vehicle back to the customers.
  Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.
  Best Regards,        
  ********
  Stellantis *************

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purched a 2021 Jeep gladiator diesel. It's under warranty and needs an engine. The oil pressure has dropped and lower end bearings have failed. It's been diagnosed at a local dealership. The dealership where I purchased the vehicle is my authorized dealer. I don't want to take it anywhere else do to the issues I've seen and have heard from other dealership in my area. Not going to play this game of you need to take it to the dealership that replaced the engine if other issues arise. I'm an ex dealership tech master certification etc. So I know how the game is played. The dealership I trust to work on it doesn't have the lift nor the engine. Have given me a 8 month to a year timeliness to fix it. I contacted Jeep wave and we came to an agreement from a higher up supervisor that they will add an extended warranty and pay my month Jeep payment untill its fixed. They asked me to pick it up at the dealership because the dealership didn't want it left there for a year. I agreed and asked for Jeep wave to send me documentation on what the agreement was. I contacted Jeep wave for 4 months and they said we will look into it and find out what happen. Now I finally talked to the supervisor that set up the agreement and he stated "we didn't get along so I didn't send you any documents because I chose not to". He documented down only one month payment was agreed to. I asked for all the phone calls to be pulled because it was clear as clear can be that the agreement was for untill its completely fixed. Luckily I have my recordings of the phone calls and have played them for 2 FCA representatives. Which they both said that was clear that he agreed to pay untill its fixed. I also asked for documentation where all this was said and have received none. They never sent any documents or got any signatures from me. Theses issues are major and are effecting my life now. Triggering my PTSD and anxiety. Fraudulent statement should never be made from supervisors....

  Business Response

  Date: 06/20/2023

  Better Business Bureau of ******* & Eastern ********
  **************************************************************************************-4163
  BBB Case No: 20204919
  Our File: 86481001
  Thank you for forwarding the complaint from *********************************. According to our records, Case # ******** was created June 19 2023. The case has been assigned to a case manager,I recommend that the customer allow the case manager to review the case and contact him. Our case managers work hard to resolve vehicle issues and customer concerns.
  ********************** will continue to honor any future repairs necessary per terms of ****************** warranty.
  Best Regards,
  ********
  Stellantis *************

  Customer Answer

  Date: 06/20/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:] 

    Actually you keep opening cases and closing them with no resolution or proper communication. There has been multiple cases opened and then closed by you at FCA "Jeep Wave". This sounds like another way to just push this issue to the side and say it's someone else's problem not ours.  I have been dealing with this since Jan 01 2023. I have followed every protocol you put in front of me. Now that we realize that there all stall tactics and false promises. Something has to be done about this. Instead of addressing the issues like you should and fix them you say there is a case open. When in all actuality the first case should of never been closed. The vehicle still isn't fixed. The payment that you agreed to pay aren't being paid and then you added a extended warranty with out any approval from me. I have asked and will continue to ask to pull all the phone calls and emails from your supervisor to me and from me. The agreement that was stated is not what you are following.  You are picking what you want to honor and what you don't. I requested and keep requesting the documentation for the agreement that was agreed to. You have none. The supervisor back in March etc didn't do his job. He made fraudulent statements just to get me to pick up my Gladiator from the dealership.  I requested him too send over the full agreement FCA agreed to back then. He reassured me that the documentation will be on its way by email. That never happened.  Nothing he has said makes and reasonable sense.  There are some issues here that are being looked over and it's completely frustrating.   1 why haven't you listened to the recorded calls?

  2nd why was no documentation sent?

  3rd if an agreement was agreed to then why would you as a supervisor say we have issues so i chose not to send you anything?  Isnt that resoling an issue and people should be happy?

  4th why would your supervisor say we dont get along so im doing nothing for you? On a FCA recorded phone call? 

  lastly isn't it there job to handle customers?  Shouldn't every customer be treated fairly and follow the protocols for communication?  If a customer requests to speak to your supervisor no matter who the supervisor is. It should be taken seriously especially when that supervisor says we don't get along so I did nothing for you.  

  There are some very troubling issues that haven't been addressed. 

  
  Regards,
  
  *********************************

  Business Response

  Date: 07/10/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** ********** 
  Fax: ************ 
  BBB Case 20204919 
  Our case 86665431 
  Thank you for bringing this forward from **********************************  According to our records case ******** is with a case manager that has put in a supervisor call back to the customer for July 11, 2023. I have read the other cases and only see where one month [payment for the loan on the vehicle was reimbursed. I do not have the ability to hear the recorded calls from the customer and the other agents, including supervisors calling the customer. Only supervisors have the ability to hear the recorded calls from the customer.  
  Since the case is still open, I recommend that the customer speak to the supervisor on the recorded calls and the case manager to help get the issue resolved. The customer also needs to speak to the supervisor on the buyback of the vehicle.  
  There is also one open recall and I do apologize the parts are not available for the Z96 Diesel High Pressure Fuel Pump.  
  Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.  
  Thank you  
  *****************;
   Stellantis Customer Care. 

  Customer Answer

  Date: 07/15/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]  I would like to see the documentation on the said resolution you have agreed to. I have not agreed nor do I have any documents saying that there was a agreement between me and you at Jeep Wave or FCA.  If there is an agreement like you say there is then there has to be documents I have signed or you have signed to support what you ate saying. At this point in time I have never agreed to what has been stated. Please provide the supporting documents and we will go from there.

    Now as far as an open case goes you at FCA open the case and have continued to open and close cases at your discretion not mine. I have been working on getting this resolved since Dec 2022. There has been very little assistance from you at Jeep Wave. I've been waiting on your supervisor call backs off and on now for 4 months with absolutely nothing happing. I think this is a way you deflect from actually addressing problems and getting your loyal Jeep owners the assistance and resolution they need. 

    There is absolutely no documentation that i have or found that supports the agreement you have said. If im wrong please provide it here so we all can see. Im telling you there is no agreement that i have agreed to or that has my signature on it.  
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:06/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just purchased a 2020 Dodge Durango GT from Echo Park in North Houston ** last month. This truck has given me so many problems. Electrical issues that I had to send back to get fixed and now the ** went out on me while I was driving my family around. And it's 100 degrees here. These vehicles are crap! And I'm about to expose Chrysler all over social media and the news. I had a 2015 Dodge Durango a couple years ago and it also had problems. The truck needed a new transmission! I just traded it in and got a *** which lasted way longer. Chrysler puts the big tough engines in their vehicles and make them look so pretty on the outside but they are crapy made vehicles. They don't last at all.

  Business Response

  Date: 06/23/2023

  Better Business Bureau of ******* & Eastern ********
  **************************************************************************************-4163
  BBB Case No: 20203541
  Our File: 86518882
  Thank you for forwarding the complaint from *****************************. According to our records, I am unable to find the customer in our system.  I contacted the customer on three separate occasions with no response. I recommend that the customer contact ************* to set up a case for this vehicle and his concerns. US ************* ************
  ********************** will continue to honor any future repairs necessary per terms of ****************** warranty.
  Best Regards,        
  Jen T                    
  Stellantis *************

  Customer Answer

  Date: 07/01/2023

  That's a bunch of bull! I just bought a 2020 Durango from Echo Park and have not received a call at all!  ************ is my number. I'm also still waiting on my vehicle tags but it looks like they sent them to the wrong address after I called and gave them my address twice! **************************************************

  I'll just keep filing complaints against Echo Park until I am satisfied. 
  
  Regards,
  
  *****************************

  Business Response

  Date: 07/10/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** ********** 
  Fax: ************ 
  BBB Case 20203541 
  Our case 86664401 
  Thank you for bringing this forward from ******************************  According to our records the customer information has never been updated.  
  Agent called the customer and spoke to ******* who provided the *** number.  Agent advised that the information was never updated for the vehicle to be found.  Agent advised that since the vehicle was not purchased at an authorized Dodge dealership that is why the vehicle could not be found.  The agent also advised that an email was being sent out for the customer to send in documents to have his information put on file.  Agent also advised on how to purchase a Mopar Vehicle Protection plan.  Agent also advised that the customer needs to work with the used car dealership to get the tags for the vehicle.   
  Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.  
  Thank you  
  ***** N 
   Stellantis Customer Care. 

• Initial Complaint

  Date:06/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon purchasing the car, it did not have any tint, but the salesman offered to do dealer add-ons for free. He explained they had to let their last tint guy go and that he would send it to a nearby ***** dealership.This was the absolute worst tint job I have ever seen. It had so many bubbles, and the rear was not even straight. After a lot of complaining, Freedom said they would make it right by sending a check for $150. I still have yet to receive it, and it has been over 1 1/2 months! I put in a complaint with FCA US LLC customer service line and they said someone would reach out within ***** hours and I still have not heard anything.I tried contacting the dealership TWICE to check the status of the check and got a "we'll check on it" the first time, and NO response the second time. I have a case ID now: ******** as of 06/15/2023. And it's been over 2 days and I have heard nothing back.I will keep complaining and moving up the chain with regulatory and oversight agencies until you make this right. I am beyond mad at this point. Depending on how this experience goes, I will likely never purchase a CDJRF vehicle ever again. At this point I would expect additional compensation for all the trouble FCA and Freedom Dodge has caused me.

  Business Response

  Date: 06/19/2023

  Better Business Bureau of ******* & Eastern ********
  **************************************************************************************-4163
  BBB Case No: 20202965
  Our File: 86468650
  Thank you for forwarding the complaint from *********************. According to our records, Case # ******** has been reviewed by a case manager. *************** does not reimburse for accessorizing or modifying a vehicle. This is a dispute with the dealership. The customer will need to work with the dealership.
  Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.
  Best Regards,
  ********
  Stellantis *************

  Customer Answer

  Date: 06/19/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

  This response is NOT satisfactory. I will be filing a complaint with the attorney general's office. Regardless if this is YOUR fault or the dealership's fault, you should take some accountability! This is absolutely ridiculous. This is NOT the last time you will hear from me. I will make sure that everyone knows not to by a CDJRF vehicle. I will make sure that everyone knows what terrible customer service you have. 

  You said the case manager has reviewed the case, but he or she couldn't bothered to give me a call?!

  Also, you at Stellantis have the ability to make this right and are REFUSING to do so. You need to hold this dealership accountable. Absolutely ridiculous. I am furious.

  This response is worse than if you had not said anything at all. Crooks, all of you. I am so ******.

  With No Regards,
  
  *********************

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The door handle on my 2017 Ram **** is broken. I took the truck to the dealership who diagnosed the issue, however they cannot find the part. They advised me to contact *** ************* and they would be able to assist with finding the part so that they could install the part. I contacted Ram Support ************ and spoke to someone who opened case ******** for the issue around May 26. I was advised I would be contacted within 2 business days. I never heard back and called the number again on June 9. Spoke with a rep who advised the case was never routed. They stated they routed the report this time and I would hear back in 2 business days. I called back on June 14 to follow up on case. They stayed there is no update and they would notate on case to call me. They would not let me directly talk to someone who is over the case. They also would not let me talk to supervisor or anyone else. They told me that if I want to file a complain I have to call corporate, but refused to give corporate number until I call back next time. I called June 19 and they advised the case was closed. And they dont know why I was never contacted. They also stated this is a dealership issue and I need to call the dealership. We went back and forth and they finally created a new case and said I would hear back in 2 days. I asked for the corporate number because nobody was calling me back or communicating and they would not let me talk to anyone else. They gave me a number ************, but that got me nowhere. The operator said that he couldnt help me and referred me back to ram support. I called ram support and asked to speak to supervisor. They would not let me speak to supervisor. They put me on hold and reached out to ****** who is my case manager so that I could speak with him. They then took my off hold and said ****** will not talk to me until Monday at earliest and I need to call back then. Not that ****** would call me. Therefore no resolution came to this issue.

  Business Response

  Date: 06/19/2023

  20198354
  Our File: 86468418
  Thank you for forwarding the complaint from *************************. According to our records, Case # ******** has been assigned to a case manager. I recommend the customer allow the case manager time to gather information regarding the part. Our case manager is working hard on trying to get this part for him to have the vehicle fixed in a timely manner.
  Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.
  Best Regards,
  ********
  Stellantis *************

  Customer Answer

  Date: 06/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Until RAM finds the part and reaches out to me, I will not consider this issue resolved. They are requesting that I wait, which I understand it can take time. But, I have never been contacted by the company and each time I contact them they state I will hear back within 2 business days. Once this issue has been resolved, I will accept their response. 

   
  Regards,
  
  *************************

  Business Response

  Date: 07/10/2023

  Better Business Bureau of ******* & **************** 
  *********************************************** 100 
  **********, ** ********** 
  Fax: ************ 
  BBB Case 86664221 
  Our case 86664221 
  Thank you for bringing this forward from **************************  According to our records case ******** is with a case manager that is working hard to get the part for the repair of the customers vehicle. The part has an ETA for the week of August 9, 2023, and is subject to change. 
  The customer will need to wait for the part to arrive so that the vehicle can be repaired as soon as possible.  
  Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.  
  Thank you  
  *****************;
   Stellantis Customer Care. 

  Customer Answer

  Date: 07/19/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********. This complaint can be closed. Unfortunately, I had to sell the vehicle due to issues at hand and parts being hard to find or not being able to be found at all. Due to customer support refusing to assist me for over a month, until BBB got involved, I made the decision that it would be best to no longer own a Dodge/Ram vehicle. Hopefully other customers will not experience poor customer support as I did.

  Regards,

  *************************

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It starts with my original purchase of my car in 2017. it was a Dodge Charge **** pack after 2.5 years the door panel started coming off of the car and called customer service to get it repaired. They originally said it was not covered but come to find out it was an on going issues with there cars, and that they will cover it but the part is currently on back order with no eta on when it will arrive. i waited a total of 8 months for the part and still has not came in. i ended up trading the car in and getting a new dodge charger **** pack the customer service rep that was dealing with my case said he will give me an oil change package for the problems i was dealing with on my old car. After 7 months of having my car i decided to trade it in and get a new car. When i purchased the new car in December i called customer service and told them if i can transfer the plan to the new car i just purchased and the representative on the phone said all i have to do is fill out the transfer vehicle protection form and send it back i did that in January, March and also May like they requested. I recently followed up on June 6th regarding the request and they said the case # ******** was closed without no explanation. So i called the customer service today 06/15/23 and spoke to a ****** who was very rude and would not let me speak. he basically just told me its not transferrable and there is nothing he can do. I asked him why didnt the other 6 customer service reps tell me that instead of wasting my time since January. There is no were on the form that says the service is not transferrable. I feel taken advantage of by this company. i have been giving the run around for no reason. I provided all the info they requested. so not sure why this cant be completed.

  Business Response

  Date: 06/16/2023

  Better Business Bureau of ******* & Eastern ********
  **************************************************************************************-4163
  BBB Case No: 20191562
  Our File: 86449859
  Thank you for forwarding the complaint from *********************************. According to our records, Case # ******** customer was advised it was not able to be transferred. So with our case I have added the oil change package for the customer. I will notify him by email when it has been added.
  Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.
  Best Regards,
  ********
  Stellantis *************

  Customer Answer

  Date: 06/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *********************************

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a 2022 Dodge Ram Mega Cab **** Limited Night Edition in December of 2021. On November 4th, 2023 the truck was damaged by a falling tree during a wind storm. The truck was taken to a body shop where parts were formally requested on January 12th, 2023. All parts aside from the headliner, were delivered by then end of February 2023. However, we were told that the headliner was on back order. We are now over 6 months past the date the part was officially ordered and we still have NO ETA for when the headliner will be available. We have been informed that Dodge/Stellantis does not even have a supplier for this particular part due to its rarity (only two trucks like this made at the time of purchase.) The truck is not usable at this point as there are many sensors and airbags in this headliner. We cannot get an after-market replacement for these reasons as well. From our research and speaking with legal council we were informed that Dodge/Stellantis is in direct violation of the Warranty Act that states that a manufacturer must supply and parts for vehicles while under manufacturer warranty. This truck falls well within this range as it is a 2022 and has less than 10k miles on it. Stellantis has failed to even communicate with me effectively. I have been stonewalled and hung up on. I never get calls back, even after filing a complaint with the Attorney General of WA State. We have been without a truck for over 8 months now and still have no ETA on the part or even verification that they have a supplier for the part. My automobile insurance will not total the car without verification from Stellantis that they cannot supply the part. We have not even been offered a curtesy vehicle and can no longer financially sustain the $1000+ monthly payments on a truck that is not usable, nor afford to buy another car. We are at risk of losing this truck by no fault of our own as this is not financially sustainable. Please help us get ANYWHERE. We are desperate.

  Business Response

  Date: 06/16/2023

  Better Business Bureau of ******* & Eastern ********
  **************************************************************************************-4163
  BBB Case No: 20191464
  Our File: 86448252
  Thank you for forwarding the complaint from ***********************. According to our records, case # ******** is with a case manager who is working hard on getting the parts needed for the repair.  This is not a warranty repair as a tree damaged the truck which makes it an outside influence. Stellantis is working hard to get the parts to repair the vehicle for the customer.
  There is also 4 open recalls that the customer needs to have completed.
  ********************** will continue to honor any future repairs necessary per terms of ****************** warranty.
  Best Regards,
  ********
  Stellantis *************

  Customer Answer

  Date: 06/16/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I never said it was a warranty claim I said that under the warranty act a company is required to manufacture and supply all parts for any given vehicle while it is under the warranty. Your company does nor even have a supplier for this part according to all the parts specialists I've spoken with. You cannot produce a new product and fail to have parts to fix it. Why would anyone pay for something that is made unusable the moment it gets damaged? Especially over six figures for a vehicle? 

  Do not tell me ANYONE is working hard on this case. I have not been contacted by my case manager since May 15th, 2023. I have been given a few 2-3 sentences emails simply stating there are no updates or ETA. It has been over 6 months since we formally requested the part and we are absolutely nowhere! I'm told I will get phone calls within ***** hrs when I call.customer service and have yet to recieve a single one. I request contact information for the supplier and am ignored. I request to speak with someone higher up and am told it isn't possible. I am hung up on or left on hold until I hang up. We have been paying on a truck which cannot be used for over 8 months now. We have not even been offered a courtesy vehicle during this time causing us to lose work and spend money on rentals. I understand the vehicle was damaged, however it is still your companies duty to have the parts available to fix it. If you cannot produce the part for it to be fixed, tou have to let my insurance know so that it can be totaled. We cannot xintinue to be stuck in the middle spending this amount of money on a product that is unusable and unusable. 

  As far as the recall issues, what a joke. Of coarse we have not had those addressed, because the truck has been in the body shop waiting on this part for 8 months and it was during this time that all the recall information came through. How are we supposed to get it to the dealer to be fixed of it cannot be driven? Have it towed and then towed back to the body shop? This is ridiculous!

   

  Stellantis needs to take responsibility. Why did toy make this truck if you didn't plan on maintaining a supply of parts needed to fix it? We will never purchase a vehicle produced by your company again after this fiasco. We simply can't afford to. We have upheld everything on our end and, due to your companies failure in the most basic sense, we are thousands of dollars underwater. This is an abhorrently unfair situation and the fact that no one in Stellantis will even call me regarding this issue shows the company knows it is in the wrong. No one I have talked to at my insurance or otherwis can believe the situation we are stuck in. Provide me with the contact information for the supplier of the part. If you cannot, it means that you do not have one, which is a violation. Either take responsibility and call me ************* or admit the vehicle cannot be fixed so that we can recoupe all the money we are out and get on with our lives. I don't understand how Stellantis feels this situation is acceptable in ANY way..

  
  Regards,
  
  ***********************

  Business Response

  Date: 07/10/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** ********** 
  Fax: ************ 
  BBB Case 20191464 
  Our case 86662936 
  Thank you for bringing this forward from ************************  According to our records, case ********, the parts were received by the dealership for the repair on the customers vehicle. I am not able to see if the vehicle has been fully repaired from the notes on the case.  
  There is also 4 open recalls on the vehicle that the dealership can complete. 
  Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.  
  Thank you  
  *****************;
   Stellantis Customer Care. 

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jeep has a known problem with corrosion under the paint on and around the door hinges. I have a 2018 Jeep Wrangler, 2 door that was absolutely beautiful until recently when I noticed bubbling under the paint on the drivers side door hinge. I called my local Jeep dealer and was told that I would need to bring the vehicle in for an inspection by the body shop, since some years and models are covered for repair of this flaw and some are not. I took the vehicle in that same morning, June 7, 2023 and after taking photos and entering the *** # into a database I was told that my vehicle coverage for correction of this manufacturing flaw had expired on May 24, 2023 - exactly two weeks before the day the shop inspection. Coincidence? Jeep knows full well that there is an issue with these vehicles. What criteria do they use to determine who is covered and who is not? Stellantis should want to stand for high quality standards and do right by their loyal customers. Otherwise they will return to the bottom of the automobile industry where they were for so many years not all that long ago. Pictures and claim was filed by *************************, ****************************************************** on June 7, 2023.

  Business Response

  Date: 06/15/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** ********** 
  Fax: ************ 
  BBB Case No:  20189773 
  Our File: 86440639 
  Thank you for bringing this forward from *******************************. According to our records, the customer has never called ********************** customer care to report the issue of the paint bubbling on the vehicle. There is also no extended warranty for the issue of the paint bubbling. I also show that the last time the vehicle was at the dealership was om November 13, 2022, so I am not able to see if the dealer submitted any digital pictures for the paint issue. The customer is also the second owner of the ********************** where the basic warranty would have covered the repair, but it expired on May 24,2021. There is also no Mopar Vehicle Protection plan that *** have covered the repair.  
  The customer would need to call ********************** ************* at *************) to provide the dealer information so this can be looked into further. 
   Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.  
  Thank you  
  *****************;
   Stellantis *************. 

  Customer Answer

  Date: 06/15/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Evidently the dealership that I contacted on June 7, 2023 and that inspected my vehicle the very same day hasn't been told the guidelines and talking points that should be given to customers.  Furthermore, if there is no record of my visit to the dealership that day then perhaps my info wasn't entered into the computer and then denied.  Did the body shop just go through the motions knowing that I didn't have a valid claim.  I did purchase an extended warranty at time of purchase but it has expired and likely wouldn't cover this non-mechanical issue anyway.  Warranty or not, extended warranty or not, Stillantis knows this is a production issue on their part and should honor the repair.  This wouldn't be a recall since it isn't a safety issue but it sure won't look good when there thousands of jeeps running around with ***** door hinges.
  
  Regards,
  
  *******************************

  Business Response

  Date: 07/10/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** ********** 
  Fax: ************ 
  BBB Case 20189773 
  Our case 86662936 
  Thank you for bringing this forward from ********************************  According to our records, the customer has never called ********************** ************* at *************) to report the rust issue on the door hi9nges of his Jeep. I have looked at the digital imaging from the ********** CHRYSLER DODGE JEEP RAM dealership and there have been no digital pictures submitted to the digital imaging department. I also show that the basic warranty expired on May 24, 2021, which would have covered the repair. The corrosion warranty just expired on May 24, 2023.  
  I recommend that the customer speak to the service manager at the Jeep dealership to have digital pictures and make sure that they are submitted by the service manager. The customer should then call ********************** ************* to check to see if they have been submitted and if not, the agent can call the dealership to have them submitted. Once they have been submitted this can be reviewed for possible assistance with the repair, but this is not a guarantee of assistance. 
  Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.  
  Thank you  
  *****************;
   Stellantis *************. 

  Customer Answer

  Date: 07/13/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:06/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle brand new with full warranty and extended warranty. My car had a blowout at **** miles or less dodge declared that it was a faulty rim and tire and replaced it. However, ever since Ive had that issue, Ive had some shaking in the brake system. Now Im having an death wobble when I hit the brakes, Ive taken it to Dodge numerous times to be told they do not have a rental car for me to use and I dont have time to work my car in this is our only vehicle with a family of seven and I cannot go without a car.

  Business Response

  Date: 06/13/2023

  Better Business Bureau of ******* & **************** 
  *********************************************** 100 
  **********, ** ********** 
  Fax: ************ 
  BBB Case No:  20174263 
  Our File: 86412579 
  Thank you for forwarding the complaint from ***************************.  According to our records, case ******** was sent to a case manager but the wrong dealership is on file. The programs that I use do not show that the vehicle has recently been to a dealership for any diagnosis.  
  Recommend that the customer bring vehicle to the dealership and then call Dodge at *************) 
  So that the correct dealer can be put on file for the case manager. The manufacturer's warranty does not cover rental vehicles that would be up to the dealer. There is no Mopar Vehicle protection showing for rental coverage for the customer. If the customer needs a rental, it would be at customer expense but can seek reimbursement from the case manager 
  Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.  
  Thank you  
  *****************;
   Stellantis Customer Care. 

  Customer Answer

  Date: 06/13/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  Please note I HAVE TRIED THIS!!!

   

  Dealership is not got time according to their customer service team! 
  
  Regards,
  
  ***************************

  Business Response

  Date: 07/03/2023

  Better Business Bureau of ******* & **************** 
  *********************************************** 100 
  **********, ** ********** 
  Fax: ************ 
  BBB Case No:  20174263 
  Our File: 86605586 
  Thank you for bringing this forward from ***************************.  According to our records, case ******** was with a case manager and is now closed. The case manager called the customer on June 15, 2023, to let the customer know that the vehicle had to go in for a diagnosis. The customer was also advised by the case manager to call Dodge at ************ to confirm what dealer was diagnosing the vehicle. The customer never returned the call to ********************** and from what I see the vehicle was last at a dealership on august 9, 2022.  
  The customer needs to go to a dealership for a diagnosis and call Dodge back with that information so assistance can be provided. 
  Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.  
  Thank you  
  *****************;
   Stellantis Customer Care. 

  Customer Answer

  Date: 07/10/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I have called and called with no help.  Told to take it to a dealer that has no time to look into my issue. I am sick and tired of calling! 

  I have tried and tried contacting my local dealer with zero success. I am honestly sick and tired of calling. When all they want to tell me is that they want to keep my vehicle for an extended period of time and not give me a vehicle I cannot go without a vehicle. When they tell me theyre going to leave me without my vehicle theyre talking weeks upon weeks. This is not acceptable. *** called and even spoke to the Director of service with no help. I even called parts to ask them about the manufactured part to see if I could purchase it and put it on my vehicle and theyve advised me that due to the issue they cannot tell me whether its my brakes, my brake pad assembly or what it may be causing the issue so they advise me with only ****** miles on my car. There should not be any issue with my brakes without a few miles. 
  
  Regards,
  
  ***************************

  Business Response

  Date: 08/25/2023

  Better Business Bureau of ******* & ****************
  *************************************************************************************************************************
  BBB case N0:20174263
  Our File: 87126131
  
  Thank you for forwarding the complaint from ***************************. According to our records case ******** was with a case manager and is now closed. The case manager called the customer on June 15, 2023, to let the customer know that the vehicle had to go in for a diagnosis. The customer was also advised by the case manager to call Dodge at ************ to confirm what dealer was diagnosing the vehicle. The customer never returned the call to ********************** and from what I see the vehicle was last at a dealership on august 9, 2022.
  The customer needs to go to a dealership for a diagnosis and call Dodge back with that information so assistance can be provided.
  Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.
  
  Best Regards,
  ***
  Stellantis Customer Care
  
  

  Customer Answer

  Date: 08/29/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I did contact Dodge to be told they would work with my local dodge to get an appt with a rental vehicle and this never happened.

  My next step if not resolved in 15 business days is contacting a lawyer.
  Regards,
  
  ***************************

• Initial Complaint

  Date:06/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jeep has a recall 19A on the Jeep Wrangler, this is the 3rd recall for this vehicle. I took the car to dealer and they want me to spend **** to fix a recall because Jeep has not provided the parts needed yet. I called FCA team and have gotten a run around for over 3 weeks, in the meantime I can not drive my car due to the issue could cause a fire. No one calls back when they say they will. No one is trying to resolve this issue and sadly giving me a bad taste with Jeep/Mopar.case#********

  Business Response

  Date: 06/13/2023

  Better Business Bureau of ******* & **************** 
  *********************************************** 100 
  **********, ** ********** 
  Fax: ************ 
  BBB Case No:  20174188 
  Our File: 86412863 
  Thank you for forwarding the complaint from ****************************  According to our records, case ******** is with a case manager that is looking for resolution for the 19A recall. Once the case manager finds a resolution the case manager will contact the customer.  
  I am showing that the part for the recall has a projected remedy for the third quarter of 2023. This is for the recall 19A that is on the customers vehicle. 
  Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.  
  Thank you  
  *****************;
   Stellantis Customer Care. 

  Customer Answer

  Date: 06/13/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  The customer states they are working on resolving but in the meantime I have no car , they have not date expected to correct this and the account manager states they have a limit on what they will pay for rental and such. This issue has caused me car rental costs along with additional money to purchase airline tickets as i could not drive as this recall could cause fire and I will not take the chance with our lives. I understand recalls happen but the account manager states she will call back and I hear nothing so everyday I have to follow up and chase them with still no projected date of repair.

   
  Regards,
  
  ***************************

  Business Response

  Date: 07/03/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** ********** 
  Fax: ************ 
  BBB Case No:  20174188 
  Our File: 86605351 
  Thank you for bringing this forward from ****************************  According to our records, case 86259789 is with the case manager that is working very hard to find a resolution for the parts for the Recall. Stellantis is also working very hard to get the parts needed for this recall to be completed for all vehicles. Customer will also need to speak to the case manager for reimbursement for the rental vehicle. The case also shows that the vehicle is off the road from the recall which is why the case manager is trying very hard to have this resolved. 
  Right now, Stellantis is doing everything possible to have this resolved. The customer will need to work with the case manager and the dealership.  
  Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.  
  Thank you  
  *****************;
   Stellantis Customer Care.