Business Profile

Auto Manufacturers

Stellantis

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,580 total complaints in the last 3 years.
541 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought my 2017 dodge Journey crossroad in 2019. It has been a good vehicle. It started acting up around a month ago. I would accelerate and i would feel a jump under the hood. So I brought it to the Dodge dealership to get a diagnostic done. Turns out the transmission is slipping at only ****** miles! Ive been told that this is a common issue with these vehicles. It boggles my mind that these transmissions are still being used! I was quoted $8000 to get a new transmission as well as $3500 - $4500 to repair the transmission. This is a very untimely and expensive problem at such low mileage! I would like Dodge Chrysler to cover the cost of either the repair or replacement of the transmission asap. Thank you.
Customer Answer
Date: 05/10/2023
Vin # *****************
Business Response
Date: 05/30/2023
Better Business Bureau of ******* & ****************
*************************************************************************
Fax: ************
BBB Case No: 20027690
Our File: 86282984
Thank you for forwarding the complaint from *****************************. According to our records, case ******** the customer has already been declined for assistance with the repair. The decline came from the legal department that went out to investigate the transmission issue which is where the decline came from.
Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
************
Stellantis **************
Business Response
Date: 05/30/2023
Better Business Bureau of ******* & ****************
*************************************************************************
Fax: ************
BBB Case No: 20027690
Our File: 86282984
Thank you for forwarding the complaint from *****************************. According to our records, case ******** the customer has already been declined for assistance with the repair. The decline came from the legal department that went out to investigate the transmission issue which is where the decline came from.
Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
************
Stellantis **************
Customer Answer
Date: 05/30/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[ they offered to honor the warranty but as of October 2022 my warranty expired. So their offer is to honor a warranty that according to them does not exist. My question is are they still going to repair my transmission with their offer?]

Regards,

*****************************
Initial Complaint
Date:05/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2019 Jeep Cherokee, US ******** care Case # ******** (3/2/*** then Case # ******** (4/5/23 to present). Case worker...Ben.Bought car at Brighton Jeep dealership 2019.11-1-21 began a long, unending, series of problems with the Jeep. I have it all documented, including pictures and videos. Over 30 instances of not starting, needing to be jumped, unable to get codes, possible fixes, and countless "unable to get it fixed".1-19-23 Spoke to Brighton Jeep General Manager *****************, who is aware of all the efforts attempted towards getting the car fixed. The series of breakdowns goes on and on, never ending, to date. The car is sitting at the Brighton dealership, because they can't fix it, and *** hasn't gotten back to me, as a way to resolve this matter. I am driving a loaner that has also broke down. The car has been in and out of the dealership, all the same problems, all the same non-results. Called Headquarters, assigned case worker ***. So far, no results. I have been told that they cannot fix the car. I have been offered money for the car, which is no where near what it would cost to replace it.I bought a Jeep Cherokee from Brighton Jeep Dealership. I had my car repaired at Brighton Jeep Dealership (approx. $16,000). I have had my car serviced at Jeep Dealerships, mostly at Brighton. I bought an extended warranty at the time of purchase (approx $4,000). I have been beyond reasonable, considering the nightmare this vehicle has put me through. I was sold a vehicle that can't be fixed. I need a replacement. I never want to drive "the damned thing" again. To replace it, would cost between $23,000 and $28,000. I also want the $4,000 (useless) extended warranty I purchased, to get my car FIXED.
Business Response
Date: 05/24/2023
Thank you for forwarding the complaint from *************************. According to our records, case ******** is still being worked on by a case manager. I show that the case manager has a task made to call the customer before the end of the business day on May 22, 2023.
The customer will need to work with the case manager and the dealer until there is a resolution for the customer and the vehicle concerns.
********************** will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
************
Stellantis Customer Care

Customer Answer
Date: 06/02/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
In regards to Mr ******************************* Case Manager left his token message on May 22, 2023, stating no change in the status of my car. 3 minutes later, he sent an email to me stating the case had been closed. Several emails later, it is still open. The car is still at the dealership. The vehicle has been at the dealership for 60 days, and counting, since the most recent breakdown. As explained to be, by the General manager, the Service Manager, and Head Mechanic, they have done all of the tests they can think of, and can't diagnose the problem. This does not fix the problem, and no one denies there is a PROBLEM, they just can't seem to figure what the problem is to fix. 25+ Breakdowns, 25+ Jump Starts, 4 Tows to Brighton Jeep dealership, 9+ visits to *********** and Brighton Dealerships via the vehicle getting there on it's power, in an attempt to "duplicate" the problem. And the most important #...0...as in zero... FIXES. Every single breakdown has been while I am the driver of the vehicle, trying to do my job. I really need Chrysler to step up here. I was sold a car they can't Fix. I need a vehicle. The warranty I purchased has not done anything, to "repair" this vehicle.

Regards,

*************************
Business Response
Date: 06/30/2023
Better Business Bureau of ******* & ****************
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case No: 20027078
Our File: 86589888
Thank you for bringing this forward from ************************** According to our records, case ******** is with a case manager that is working with the customer and the dealer to assist in getting the issues repaired. From the notes on June 12, 2023, the dealer has not been able to duplicate the concern.
I recommend that the case manager calls the dealer to see if they have spoken to the engineers to see what else can be done to help have the issue resolved.
Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****************;
Stellantis Customer Care.
Customer Answer
Date: 08/15/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I must Reject the business response of ******************, where he restated the issue, not being able to "Duplicate" the concern, and as conveyed to me by the dealership, unable to Fix the concern. His suggestion has been tried repeatedly, to no avail.The case worker for Case # ******** has changed. The new case worker has asked for my input regarding a replacement vehicle. She suggested I choose a Stellantis owned (?) vehicle. I have repeatedly emphasized, I would prefer to never own another Chrysler Jeep product, due to the extraordinary problems I have had with this vehicle, and the response I have had from Chrysler, regarding this issue. I will once again suggest, $32,000, would "Replace" the vehicle I was sold, which Chrysler is unable to fix. I am not looking for a "New" vehicle, but simply trying to replace, the one I had, and need.

Regards,

*************************
Business Response
Date: 08/25/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163
BBB case N0:20027078
Our File: 87129985

Thank you for forwarding the complaint from *************************. According to our records case ******** is with a case manager that is working with the customer and the dealer to assist in getting the issues repaired. From the notes on August 9, 2023, the case manager advised the customer that we will assist in only buying Stellantis vehicles.
As for the extended warranty, I advise the customer to contact wher she purchased the warrant y for a refund.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best Regards,
***
Stellantis Customer Care

ell us why here...
Customer Answer
Date: 09/05/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
I have repeatedly conveyed to Stellantis representatives that I am not interested in "purchasing, replacing, or trading in, for a product made by Stellantis or it's affiliates. I have been offered $14,000 to trade in my defective Jeep Cherokee. I have been offered to buy a Stellantis vehicle, with a discount. I have repeatedly rejected these "offers", stating the lack of quality products they are manufacturing, and selling. If they to not back the products they make, I do not ever plan to own, or lease, one of their defective products ever again. I do however, need to replace the one I do own. I have suggested $32,000 would be a close estimate as to what it will cost to replace the defective one they produced, and are Unable To Fix. The dealership sold me the warranty, and the vehicle. Chrysler is unable to provide a fix for one of their products, rendering their product...useless.

Regards,

*************************
Business Response
Date: 09/21/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20027078
Our File: 87382829

Thank you for forwarding the complaint from *************************. According to our records case ******** was closed on September 15, 2023. The specialist made an offer to the customer and the customer declined the offer.
The customer can contact the specialist to further dicuss the offer and provide case number ********.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 10/02/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
I have declined the offer made by the "Specialist". I have declined the offer made by the dealership. I have declined the offer made by the Case worker. All 3 "offers" involved me BUYING yet another Stellantis product. I have repeatedly informed each and every person I have been contacted by...I have no intention of ever BUYING another one of their defective products. I continue to have issues with my Jeep Cherokee not starting (at random). I continue to take pictures and videos when the issue "duplicates". I want to be "compensated" for being sold a defective Stellantis product, and compensated for the extended warranty I bought, that is NOT being honored. If someone would like to contact me, someone who actually has the authority to resolve this issue, I am more than willing to speak to that person. ******** has once again referred me back to the same customer care "specialists", I have repeatedly been contacted by over the past 8 months, with no results. Stellantis has once again done nothing towards backing the products they sell.

Regards,

*************************
Initial Complaint
Date:05/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased my jeep in December, 2013 (2014 year) and by 2016, I started hearing strange noises coming from the air conditioning unit. I brought my jeep into a jeep dealership several times over the course of owning it and never has the air conditioning unit been correctly fixed. I even suggested that it could be the air compressor that was broken but that was never fixed. I have since taken it to another mechanic that confirmed it was in fact the air compressor and it had been broken for so long that metal shavings are now in my entire unit costing me $3600+/ and if it had been fixed correctly the cost wouldnt be so extensive. I contacted jeep corporation and someone by the name of ***** said she was the highest person at Jeep and nothing could be done because of the year of the car dismissing the fact that it had been taken into a jeep dealership numerous times to be fixed for the same issue while the car was only 2 years old and still under warranty. The car currently only has ****** miles on. Please see dates that my jeep has been taken into be serviced for the air conditioning noise. I would have hoped that Jeep Corporation would have offered some sort of assistance under the circumstances. Service Dates:01/14/2016-Jeep 09/05/2017-Jeep 10/19/2017-Jeep 11/16/2017-Jeep 09/5/2018-Jeep 2020-Another mechanic 2021-Another mechanic 10/5/2022-Jeep 4/27/2023-Another mechanic stated the air compressor was broken and had been for awhile causing more damaged to the unit
Business Response
Date: 05/11/2023
Thank you for forwarding the complaint from ***************************************. According to our records, the case ******** is with a case manager that is reviewing for goodwill consideration again which was on May 4,2023. Customers basic warranty expired on December 13,2016. The agent found the following repair dates for the air conditioning, was at dealer on September 12,2017 showing goodwill was approved, was at dealer again on November 21/2017, was at dealers again on September 17,2018 also showing goodwill was approved, was at dealer again on December 3,2018 also a goodwill repair.
The customer will need to wait until the case manager decides if goodwill be offered but there is no guarantee since the basic warranty has now expired by a little over 6 years.
Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****
Stellantis *************
Customer Answer
Date: 05/19/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

***************************************
Initial Complaint
Date:05/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
VIN is ***************** Car is currently at Panorama Vision ********************************************* which is where it was originally leased.I originally leased this Jeep Renegade in June of 2015. 3 years later I purchased when the lease was up. I have only driven the car ****** miles and this past weekend the transmission blew. It is at the dealership where I purchased and they are quoting $12,000 to repair! I can't believe that Jeep will only stand behind their vehicle for ******. I understand the warranty states 6 years or ****** miles but this is outrageous. How can they possibly say that they will not help me when it only has ****** on it? It is so incredibly unfair and shocking. This is not right. If it had ******* miles that's one thing but again - this has a 3rd of that. Is there no recourse for me?
Business Response
Date: 05/30/2023
Better Business Bureau of ******* & ****************
*************************************************************************
Fax: ************
BBB Case No: 20018038
Our File: 86284041
Thank you for forwarding the complaint from *************************. According to our records, the agent called the dealership and spoke to **** who stated that the paperwork was completed on May 11, 2023. *** the service adviser states that incorrect gear ratio and the customer picked up the vehicle and had it towed away. *** stated it would have been a 12,000-dollar repair. The customer declined the repair. The customer never called ********************** customer care to see if assistance could have been provided
Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
************
Stellantis *************
Customer Answer
Date: 05/30/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
The individual said I did not call Jeep ************* and that is incorrect. I called and was told that they would not help me. I asked her to forward me to her supervisor and she denied the request. She said there was "no supervisor". She was a very nasty person.
Yes I was not going to pay $12,000 for the transmission so the car was towed to Perinton Auto who found a used transmission that was installed for just under $6,000. Perinton Auto is located in ******** ** and their # is ************ if you'd like to confirm what I'm telling you.
Again.. the car had ****** miles and blew a transmission through no fault of my own. I understand that it is 6 years or ****** miles but I would have thought Jeep would offer assistance with it being 7 years old but well below ****** miles. I had to literally take out a loan to pay for the transmission on top of the $5,000 I STILL owe on the car.

Regards,

*************************
Initial Complaint
Date:05/02/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased my 2022 Jeep Grand Wagoneer in in Oct 2021. I immediately began having issues with the vehicle and had to put in in the shop a week after purchase. The vehicle has been in the shop more than 30 days within the 1st 18 months or me purchasing the vehicle. I have requested a buyback for the vehicle but the case manager I am working with ******************************* does not return phone calls and I have only spoken to her twice within the last month. I call twice a day every day to no avail. I have been advised the my case is with "upper management" but no has contacted me. I have spoken with the dealership but they will not accept the vehicle as a trade because it has been in the shop so often. Please help me resolve this.I have been going through this for the last 2 months trying to get out of this vehicle.
Business Response
Date: 05/19/2023
Thank you for forwarding the complaint from *****************************. According to our records, case ******** is being handled by the area manager for the dealership. ******* is the area manager and not a case manager with Stellantis ******** care for the ********************** Wagoneer. ******* is working to get a Certain Designated Individual (CDI) for the customer which was just put in on May 1, 2023. The area manager is just waiting for the approval to come so that the customer will be able to trade the vehicle in at a dealership. Agent recommends that the customer needs to wait until ******* the area manager contacts the customer.
********************** will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
************
Stellantis ******** Care

Customer Answer
Date: 05/29/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

The above proposal will not cover my losses with the vehicle. I need either a complete buy back proposal or a monetary amount that can cover my accumulated losses.

Regards,

*****************************
Business Response
Date: 06/30/2023
Better Business Bureau of ******* & ****************
*********************************************** 100
**********, ** 48076-4163
BBB Case No: 20009741
Our File: 86587894
Thank you for bringing this forward from ******************************   According to our records case ********. Shows that the vehicle was traded in with the aid of Stellantis. The case is now closed. With the customer trading in the vehicle ********************** has resolved the issue for the customer.
********************** will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Randy
Stellantis Customer Support
Customer Answer
Date: 07/31/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I still have the vehicle in question and there has not been any resolution between me or Stellantis. I am still in the process of seeking resolution with the faulty vehicle. The statement made by ******************************* is false.

Regards,

*****************************
Business Response
Date: 08/25/2023
Better Business Bureau of ******* & Eastern ********
***************************************************************************************-4163
BBB case N0:20009741
Our File: 87126990

Thank you for forwarding the complaint from *****************************. According to our records case 86605673 the customer was assisted with monetary compensation from a case manager and case was closed.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best Regards,
***
Stellantis Customer Care

Customer Answer
Date: 08/29/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
Date:05/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2022 Grand Wagoneer from ************************************************ Jeep on 4/27/2022 (*****************). This was the second vehicle for which I placed an order. The first one was damaged by the dealership following receipt and during the installation of winter tires. The first vehicle had to be replaced, resulting in a multi-month wait and significant increase in the interest rate under the financing documents for the vehicle. Unfortunately, the second vehicle appears to be a lemon. The car has spent a substantial period of time in the repair shop. The engine had to be replaced due to a manufacturer's defect, and various sensors and motors have had to be replaced over the last year. I returned the vehicle to the dealership last week because of new issues and was told today that the rear windshield wiper motor has to be replaced and that a front sensor module has to be replaced, but that the replacement will take approximately 45 days to obtain. I'm extremely frustrated, and never had Jeep, Wagoneer or Stellantis reach out to me about the defective engine (the car stalled while driving on a busy street and endangered my children and me and scared us and had to be towed at my expense) or any of the other issues. I believe that this car is a lemon and that the past issues will result in a substantial drop in the resale value of the vehicle. At this point, I have no confidence that this vehicle is roadworthy and that there will be no other material issues. I would like Stellantis to repurchase the vehicle given the severe and ongoing issues with, and defects within, the vehicle.I contacted ******** earlier today and filed a claim with it. The case number is ********.
Business Response
Date: 05/11/2023
Thank you for forwarding the complaint from *****************************. According to our records, case ******** was sent back from the buyback department to be handled by a case manager. The customer was not without the vehicle long enough, so it was sent to the case manager. Case ******** was also sent to the area manager to help get the issues resolved for the customer.
The customer will need to work with the case manager and the dealership to have the issues all resolved.
Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****
Stellantis *************
Customer Answer
Date: 05/11/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
The vehicle was at the Jeep dealership for at least 70 cumulative days during my ownership. ******** lemon law only requires 30 cumulative days. The vehicle remains defective. The latest issue is a sensor module that is on backorder for at least 45 days. Stellantis seemed to have acknowledged this, but apparently not the particular team handling this BBB complaint.
I am in touch with Chrysler about a buyback of the vehicle. I have been assured that the vehicle is eligible for repurchase and was assured by the dealership that there would not be a mileage based reduction. Stellantis' response in light of these communications is disappointing and contradicts all verbal communication to date.
Regards,

*****************************
Business Response
Date: 06/06/2023
Better Business Bureau of ******* & Eastern ********
******************************************************************************************************
Fax: ************
BBB Case No: 20005843
Our File: 86352936
Thank you for forwarding the complaint from *****************************. According to our records, case ******** the area manager is looking to have the vehicle repurchased for the customer. On case ******** this open for parts being on back order for the vehicle.
The customer will need to hear from the area manager on the repurchasing of the vehicle.
Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
************
Stellantis **************
Customer Answer
Date: 06/14/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

FCA has agreed to repurchase the vehicle, and I have signed the repurchase agreement. The information in the BBB response is entirely inconsistent with my communication with FCA, and the discrepancy is unclear. I plan to close this complaint once the repurchase has been completed, but I am disappointed that FCA's responses were slow and inconsistent.

Regards,

*****************************
Initial Complaint
Date:05/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subscribed to Uconnect during the trial period. Cancelled after the trial period. Was told that could have another trial period. I was told it was 6 months. It had only been 3 months and a full years worth of service had been deducted from my bank. I called into get this corrected. Initially they were fine and said the refund will be processed. Now I get a call with a case number. I call back and can never get anyone on the phone. Ive now been holding for 30 min. Nothing but the run around. Process the refund and do the right thing instead of scamming people. The inbound customer service people are completely useless
Business Response
Date: 05/11/2023
Thank you for forwarding the complaint from *************************. According to our records, case ******** is being handled by the Jeep ****************** that has a level 3 ticket in to cancel the subscription and provide the refund to the customer. The agent sees that there is a task setup for a supervisor to call the customer on May ******.
The customer will need to work with the ********************** ****************** to have this all resolved.
Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****
Stellantis Customer Care

Business Response
Date: 05/24/2023
Thank you for forwarding the complaint from *********************. According to our records, case ******** was handled by the Jeep ****************** wher ethe customer was refunded for all of the connected services charges.
Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
************
Initial Complaint
Date:05/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My mother was driving our car turning on a busy road when the car did a loud noise and she couldnt stead the car any more. She almost got killed with my kids in the car. People nearly missing her and ended off the road. The car was put in park by a person that almosted missed her, but heres the thing the car kept rolling and wouldnt stop when In park. It was so scary for my mother and kids they could have died! Turns out this was a issue with a car recall from fca turns out the spindle teeth snap off and causes all theses issues and the transfer case needs to be replaced as well its very dangerous becuse the car will not spot even when you put it in park. Word for word of what the recall says happens happen to me and could have killed my kids. So we got the car towed to a shop we knew and he calls me and tells me the transfer case is done and the spindle teeth are all broken but I should call fca as this si part of the recall. So I called fca spoke with ****** and he told me to take it to an fca delearship and then we can talk . So I was making arrangement and to get it towed. But then I had more questions about if Im going to be charged with anything so I called back spoke with ****** he was very nice and said listen the warranty for this issue expired in September of last year so its 7 month over due but let me get approval for you seeing that its only seven months and because of what happen. He put me in hold and came back and said yes we got you the approval so if the dealership says that its the transfer case issue recall we will pay for it and if the dealership gives you an issue call ** back and we will take care of it .So the dealership called and let me know it was the transfer case and that its out of warranty and that we would have to pay ***** to fix it. I called fca to let them know this time I spoke with ****** he was incredibly rude and would not listen to me. I explained that ****** got approval and he said no !!
Business Response
Date: 05/11/2023
Thank you for forwarding the complaint from ***************************. According to our records, the customer is from ****** which is not handled by the ** customer care. The customer needs to call the ******** ************* at **************. The ** system is not able to bring up information for the vehicle.
Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****
Stellantis *************
Business Response
Date: 05/24/2023
Thank you for forwarding the complaint from ***************************. According to our records, case the customer is from ****** which is not handled by ****** customer care. The customer needs to call the ******** ************* at **************. ****** system is not able to bring up information for the vehicle.
Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
************
Stellantis *************
Initial Complaint
Date:04/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FCA US LLC issued a safety recall (V83) on a certain amount of 2019 Ram Trucks, only 237. Safety recall in which the instrument cluster does not properly display safety warnings and increase the risk of a crash. Other Ram trucks have had the same issue and should be covered under the same recall. My truck is out of warranty, but having the same issue. I filed a complaint with the company (ref #********) and got a run-around. Told to take my vehicle to a dealer to verify mileage (because it does not display). Did that. Then told to take vehicle to dealership for "diagnosis." I did that and was told that I had to pay $170,00 for a "diagnostic assessment" to find out what is wrong. They know what is wrong. They issued a recall for it, and it seems they intentionally issued an extremely narrow recall to avoid repairing the amount of vehicles effected by this problem. The instrument cluster that displays safety warnings doesn't light up. It's a visible issue. There is no need for a diagnostic assessment to see that something that is supposed to light up does not. Check online, a simple ****** search will show how many owners of this type of vehicle have the exact same problem. The issue with my vehicle is a known issue. There was already a recall for the same issue on the same make and model of vehicle that I am attempting to get them to repair. This should not be that difficult.
Business Response
Date: 06/01/2023
Thank you for forwarding the complaint from *************************. According to our records, case ******** and ******** the customer was advised to bring the vehicle to the dealer for a diagnosis. The last time that the vehicle was at a dealership was on April,19,2020. The agent also shows that the V83 recall for the instrument cluster is not on the customers vehicle. If the recall comes out in the future for the customers vehicle, the customer will be notified by mail. AT that time the customer can send a copy of the work order and proof of how the payment was made for review for the reimbursement process. The agent recommends that the customer go to a Ram dealership for a diagnosis and repair in case the recall is added to the customers vehicle. If the customers vehicle does get added to this recall, then the customer can submit the work order and proof of how the payment was made for the reimbursement process.
Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
************
Stellantis Customer Care

Customer Answer
Date: 06/05/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I finally after one month received a response from the business. I chose to reject their "offer," which was nothing. I misread the instructions and did not include a response, which is required. I am including it below, if it could be included, that would be appreciated.

The business intentionally issued an extremely narrow recall on only 273 vehicles. Any internet research indicates that it is very obvious that far more vehicles than that are effected and are not included in the recall. After contacting the company and being falsely lead to believe that they would make the situation right, I brought my vehicle to a dealer and was then advised that I would have to pay a pretty hefty sum of money out of my own pocket for the repair and then hope they would agree to a refund. This does not seem to be the right way for them to handle this as it is a problem that they seem to be intentionally trying to avoid by issuing, and not expanding the extremely narrow recall. I am not looking for money or any special treatment here. I am only looking to be able to take my vehicle to a dealership to have the problem repaired, without having to spend over $1,000.00 of my own money to do so and then hope for a reimbursement. I find it troubling that this recall was issued as it was considered to be a "safety issue" and they are ignoring the problem. No safety warnings, or even current mileage, are visible due to this defect.

Regards,

*************************
Initial Complaint
Date:04/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a 2019 Grand Caravan in February 2022. Vehicle had ******+ miles on it when we bought it. After owning it a little over a year and putting less than ****** miles on the vehicle, the transmission failed. There we NO issues prior. No check engine light. Nothing! The van drove perfect. We had regular maintenance. The previous owner had regular maintenance. Within a 2 mile driving span, the van went from driving perfect to complete transmission failure. (repair company said gears were shredded). Upon searching, it appears many people experience very similar stories and total transmission failure shortly past ****** miles. I think the company knows this and that is why they end the warranty at ****** miles. This day in age when this vehicle costs $30,000+ new and cost over $26,000 used, the vehicle should hold up past ******* miles! ***** this has happened to others, is not a neglect issue on our part, AND there were no prior warning or indications, it tells me that the parts used were cheap or not suitable for long-term use. I think the company should be responsible for the cost of the van since we no longer have faith in it and their building capabilities.
Business Response
Date: 05/11/2023
Thank you for forwarding the complaint from ***********************. According to our records, the customer has never called ********************** customer Care at *************) to see if anything can be done to assist the customer. The customer has also never been to a ********************** dealership to have this diagnosed.
I recommend that the customer call ********************** ************* to see if there is any assistance that can be provided but this is not a guarantee of assistance. The closest dealer to the customer agent found this dealer ******* ********************** *** *******************************************************************
************
There is also no warranty left on the vehicle with no recalls or extended warranty showing for the transmission.
Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****
Stellantis *************

Customer Answer
Date: 05/11/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I am under no obligation to have a vehicle serviced directly through Dodge. We had it serviced at a licensed mechanic that we trust and have always been happy with. We did not call, but realistically what help will Dodge provide when the warranty is passed? This does not negate the facts that the vehicle had total transmission failure in 3 years and ****** miles! Vehicles that you are selling for $30,000+ new should last longer without needing a substantial repair! Most families do not even have the loan paid off! This is exactly why they cap the warranty at ****** miles, because they know the transmissions are not what they should be and frequently break down shortly thereafter! There are hundreds and hundreds of complaints of this happening and many in a similar fashion with NO warning or indication of issues and in such a SHORT distance. When a vehicle costs so much, the consumer should be able to expect to use the vehicle for more than 3 years! This isn't a little amount of money. Dodge needs to extend the warranties on these, or start using higher quality transmissions. It is not fair to the consumer. We shouldn't have to bare this burden on a van that was maintained well, so new, and driven little to average and not significant number of miles during it's life. Most people consider vehicles today to be so reliable that they say a vehicle isn't even broken in or is still a baby until it reaches ******* miles! Many vehicles, including our **** Grand Caravan was a beast! It had ******* miles and made several cross country trips with over ******* miles on it with very little repairs needed! The new grand caravans just aren't up to par. It's a shame because we were die-hard grand caravan customers, and now we are definitely not. We had a **** Tahoe that went up to ******* miles without needing a significant repair---had the original engine and transmission! Bottom line is that the 2019 grand caravan isn't worth the money. We know it, other consumers know it, and Dodge/Stellantis knows it. They shouldn't make this burden fall upon our family. It's not right and it's not fair.

Regards,

***********************
Business Response
Date: 06/06/2023
Better Business Bureau of ******* & Eastern ********
******************************************************************************************************
Fax: ************
BBB Case No: 20000753
Our File: 86352668
Thank you for forwarding the complaint from ***********************. According to our records, case ******** the customer was advised to bring to a dealership on May 18,2023. There is no information showing that the vehicle was taken to a dealership for a diagnosis. I am showing that the last time the vehicle was at a dodge dealership was on December 18, 2019. The customer needs to take the vehicle to a ********************** dealership and then call Dodge at *************) to see if anything can be done to assist the customer. The customers powertrain warranty has also expired by the mileage on the vehicle. There is no Mopar Vehicle Protection plan that *** assist with the repair. The customer is also the second owner of the vehicle so there is no guarantee that assistance can be provided.
Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
************
Stellantis **************

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