Business Profile

Auto Manufacturers

Stellantis

Headquarters

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,573 total complaints in the last 3 years.
531 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our 2022 Jeep Grand Cherokee (license plate ******** one day randomly had the display switch to Italian, metric measurements, and the *** (forward collision warning) light was stuck on. We were able to change the language and measurements back, but did not have the ability to fix the *** issue. The issue was a bad software update released by Jeep/Chrysler. There are many documented incidents online of others with the same issue. For example: ****************************************************************************************** There was also a STAR bulletin released about the issue in February 2023: *********************************************************** Our Jeep is no longer under warranty, and when we took it to **** ******* Motors, *** to have the software issue fixed, we were charged $204.41 to "diagnose" and "fix" the issue. Despite arguing with the technicians/customer service representatives, they would not fix the issue for free even though the "issue" was a bad software update that was automatically sent out to our vehicle. How can a company send out a bad software update, and then charge customers to "diagnose" and "fix" the issue that THEY created!? It is insane. It is the biggest scam, and I would like to be reimbursed the amount we paid, and for their practice of charging customers to "fix" issues that they create to be reviewed and for someone to oversee that it is abolished.
Customer Answer
Date: 05/19/2025
***************** is the vehicles VIN
Business Response
Date: 05/19/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB 23323329

Our File: 93047995

Thank you for forwarding the complaint from ******** *****. According to our records there are no open or closed cases for this concern from the customer.

The customer will need to contact US ************* ************** and have a case creeated.

Without a case we are unable to assist the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************

Customer Answer
Date: 05/20/2025

Complaint: 23323329

I am rejecting this response because:

A company shouldnt be allowed to send out automatic software updates that break your car and then charge you to diagnose and fix the issue- that is completely unethical business practice and a scam.
I have a case number with Stallantis now - 93063022
Sincerely,

******** *****
Business Response
Date: 05/21/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB 23323329

Our File: 93074674

Thank you for forwarding the complaint from ******** *****. According to our records case ******** was declined and closed on May 21,2025.

The customer received the ********** email:
Dear Mr. ***** ******,

Thank you for allowing Jeep ************* an opportunity to address your concern. Our primary focus is your satisfaction.

My Name is **** and we appreciate your time and effort in bringing this matter to us.

Upon thorough review and consideration, we regret to inform you that your request for reimbursement has been denied due to the following reason:
The vehicle is outside of its basic warranty.
As much as quality service is our concern, please be informed that there are certain guidelines and qualifications that we need to meet in order to grant your request.

Please feel free to reach out to our customer care hotline ************** if you have any questions or clarifications.

Thank you for your utmost understanding. We look forward to your continued business with us, and we appreciate you reaching out to us today.

Sincerely,

Chan
Jeep *************

I am sorry the letter was directed to the previous owner and is intended for ******** *****.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************
Customer Answer
Date: 05/22/2025

Complaint: 23323329

I am rejecting this response because:
How is it remotely ethical or legal to send out bad software updates and then charge customers to fix the issue?
********************** is therefore motivated to send out bad updates and gain the $$$ for repairs rather than send out good updates.
I have also reported this to ****************** because I dont think there can be a more blatantly obvious case of fraud.
Again, I would like to know how Stellantis can explain how this isnt fraud or a scam. Will await THAT reply.
Also, ***** ****** is still also a registered owner, you still cant use attention-to-detail to see that, so I wouldnt expect anything other than another copy and paste response.

Sincerely,

******** *****
Initial Complaint
Date:05/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have something called ************* my radio turns off and on and flips channels uncontrollably turns my heat all the way up in the summerand turn my heated seat on to where I cant turn it off. I had this looked at by a Dodge dealership and Dodge steel will not the problem after they took my $100 to diagnose it and then wouldnt even refund me now Im stuck in a parking lot pouring down rainand I cant even turn my defrost on because it keeps turning itself on yet Dodge says this isnt a safety issue at all
Customer Answer
Date: 05/13/2025
VIN # 2C3DXHG3JH166655
Business Response
Date: 05/13/2025
Better Business Bureau of ******* & *********************;

****************************

Suite 202

********************

BBB 23320833

Our File: 92981161

Thank you for forwarding the complaint from ***** ******. According to our records case ******** was closed on June 24, 2024.

The customer was advised that the repair would be an out of pocket expense.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
Date:05/12/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sold a brand new RAM that less than 1 week was deemed illegal to drive, manufacturer defects and not able or willing to fix it. **************** will not assist and all contacts i reached out to will not return any communication.
Customer Answer
Date: 05/12/2025
Vin: *****************
Business Response
Date: 05/13/2025
Better Business Bureau of ******* & *********************;

****************************

Suite 202

********************

BBB 23318954

Our File: 92980241

Thank you for forwarding the complaint from **** *****. According to our records case ******** the customer was advised on May 12, 2025 that the buyback was declined at this time.

The customer statedthat the dealership is being served by his attorney.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 05/13/2025

Complaint: 23318954

I am rejecting this response because:
The truck is sitting at the dealership. I was in possession for less than 1 week. The parts are not able to be ordered and the truck is not drivable. A brand new 2025 RAM was purchased and not drivable. This problem has been made aware to Stellantis as i have found many similar issues for RAM trucks, I am told the buyback program rejected this even though a vehicle was sld that is not drivable or fixable at this point. A resolution from Stellantis is needed. Future repairs do not matter until a current repair can be arranged and it is not possible as i am told by not only the dealership but Stellantis as well. A resolution is needed for this! This is to Stellantis and not the dealership. Stellantis is the manufacturer, not the dealership! Stellantis has the ability to resolve and still choosing not to! RAMCare will not even let me speak to the team who automatically denies a buyback! I have already paid a month's payment on top of fees and downpayment and no truck!

Sincerely,

**** *****
Business Response
Date: 05/19/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB 23318954

Our File: 93044080

Thank you for forwarding the complaint from **** *****. According to our records case
92894896 on May 16, 2025 the case manager informed the customer they have been working with the dealer to retrieve parts for repair.

Part ETA May 24, 2025.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
Date:05/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reached out to Stellantis *********************************** regarding an issue with my 2018 Ram 2500 truckno heat was coming out of the drivers side. After some basic research, I discovered that this is a common and recurring problem with these vehicles. In fact, there was another vehicle in the shop with the same issue!They offered a refund for the diagnostic fee, which has been processed. However, once I provided the results, they only covered the cost of the parts (~$500) and labor (~$1,500). Unfortunately, this wasnt the good fault result I was hoping for.I understand that my vehicle is out of warranty, which expired in December 2024 at ****** miles. Considering this is a common issue, as mentioned earlier, a quick ****** search confirms this. In my opinion good faith would be labor, and even better faith would be acknowledging the problems since its a close system and initiating a recall. Checking the functions of heat versus cold in the climate control isnt part of the regular multi-point ************* make matters worse, since I live in the *********** area, this could have been going on for two years or longer, and it was only discovered during a recent cold snap in December.
Business Response
Date: 05/12/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23311736

Our File: 92967784

Thank you for forwarding the complaint from ***** ******. According to our records case ******** the case manager is actively working on the case.

The case manager has submitted all documents for possible reimbursement.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Initial Complaint
Date:05/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a new 2024 Ram 2500 Rebel in November of 24. Its been back to the dealership twice for water leaking into the cab and soaking the carpet. The dealership has replaced the 3rd brake light gasket and now a roof marker light gasket. The carpet has mildewed and white mold has started to grow through the carpet. I called **************************** trying to get the carpet replaced and they directed me back to the dealership. The dealership tells me to contact Stellantis. At this point, I want a new truck!
Customer Answer
Date: 05/09/2025
*****************
Business Response
Date: 05/09/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB 23307876

Our File: 92946844

Thank you for forwarding the complaint from **** *****. According to our records case 92931634
was closed on May 8, 2025.

The customer was advised to communicate with the dealer to make a diagnosis on the vehicle.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
Date:05/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In car WiFi was advertised for my 2022 Rubicon. I have spent 2 days trying to get this connected, I have called multiple numbers multiple times without resolution. Adding to this I called Stellantis to tey and have the issue resolved, again I was dismissed and hung up on. I bought the vehicle due to this being advertised as an easy way to have connectivity should my phone signal fail, and Jeep/Stellantis continually will not deal with me as a consumer. Further I have called 6 numbers, **** along with ******************* services. It is a continual loop to wear the customer down and make the problem go away.Overall it is false advertising, deceptive and misleading. My job requires me to have connectivity and it should be a simple process resolution.
Business Response
Date: 05/08/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB 23302961

Our File: 92935361

Thank you for forwarding the complaint from **** ******. The customer's concern is with a different company that supplies the services and updates. Stellantis does not manage the subscription or hardware for that vehicle. The consumer should reach out to Jeep connect ************ for his concerns.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 05/11/2025

Complaint: 23302961

I am rejecting this response because:
They, and numerous other entities were contacted by myself. This came to no avail, hence my complaint. AT&T states that is an incompatibility with this UConnect system. It was placed in your brand of vehicle, the vehicle was updated by a Jeep dealer recently. Further there are class action suits taking place regarding the UConnect system, and ultimately it still fails to function. Your response ultimately shows a lack of regard to the customer yet again, and the time honored tradition of blame someone else.
Moving forward I would expect resolution to this issue by yourself and Jeep, allowing connectivity. Anything less than this is less than adequate.

Sincerely,

**** ******
Business Response
Date: 05/13/2025

Better Business Bureau of ******* & *********************;

****************************

Suite 202

********************

BBB 23302961

Our File: 92979926

Thank you for forwarding the complaint from **** ******. The customer's concern is with a different company that supplies the services and updates. Stellantis does not manage the subscription or hardware for that vehicle. The consumer should reach out to Jeep connect ************ for his concerns.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 05/13/2025

Complaint: 23302961

I am rejecting this response because:

One: You sent the exact same response message. Thats ignorant.
Two: The situation is not resolved, from a factory installed part. Even if the part is subcontracted, you are still responsible for it, not the customer. The issue is between your business and the contractor. The problem is not mine to resolve for you.
Three: I have already contacted these numbers, including contacting Stellantis directly, every one of these calls was dismissed or transferred to a number that was unable to provide assistance or a resolution to the issue. Contacting them again will only lead to the same result. I stated this in my initial complaint, per this I would suggest re reading the initial complaint to further mitigate back and forth conversations, and clarifying the issue at hand.
Ultimately repeating the same action is the definition of insanity, especially expecting a different result.
Further to this, sending the exact same response as previous, shows a typical business mentality. Yours particularly in response to issues to include corrosion, premature parts failure and the like, placing your head in the sand like a flightless bird and hoping the problem goes away. Again for the record, blaming someone else for the problem. You installed an inoperative part to a vehicle, ultimately you are responsible either if it was installed without or knowingly having knowledge of this. I refuse to stop this complaint until the resolution is reached, ie having the option of WiFi connectivity in my vehicle. Its simple.
Please understand the resolution is simple, and Im requesting this earnestly.

Sincerely,

**** ******
Initial Complaint
Date:05/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought the Chrysler Pacifica Hybrid in June of 2024 with ****** miles and its been in the shop 8 different times for warranty. April of this year it wouldn't shut off or move and it had to be towed from my driveway. Chrysler / Stellantis customer service said they would not do a buy back and have tried for over a month to get them to extend my warranty or sell me an extended one at a reduced price. They are stalling until I am out of ******** on May 19th 2025. I call 2 to 3 times a week for about a month and they say they will call me back in a few days. I spent over 2 hours and multiple hang *** yesterday just trying to get to a supervisor. After an hour on hold they hung up. They said because my van has so many issues they would charge me an extra $1500 for the extended warranty. The van now has almost ****** miles and to get a bumper to bumper warranty for 5 more years and ****** more miles is over $5,000 with $100 deductible. The *** from the manufacture said because its been in for warranty 11 time since new I would be charged around $1500 extra. Because their product is defective I need to pay more to protect my family. This is bordering on fraud. The dealer can't even get a response from manufacture ***. Please help VIN *****************
Business Response
Date: 05/08/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB 23299169

Our File: 92932494

Thank you for forwarding the complaint from ****** ******. According to our records case ******** the case manager advised the customer they would review an extended warranty.

The customer asked to speak with a supervisor.

Supervisor call back task is set for the supervisor to contact the customeron May 8, 2025.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
Date:05/02/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2025 Jeep *************** limited. Purchased 12/7/2024. Vehicle has a steering issue (pulling hard right). It also has a noise issue when going over uneven surfaces. Vehicle was brought into dealership (******* CDJR of **********) on 2/20/2025 to have issues addressed. Dealer verified issue and stated the vehicle needed to be brought back for further diagnosis. Returned vehicel to the dealer on 3/13/2025 and the dealer performed diagnosis and replaced the electronic rack and pinion and aligned. They also stated that the noise was fixed. Work was completed and vehicle was picked up on 3/28/2025. After driving the vehicle it was determined that both issues persisted. The vehicle was returned to ******* on 4/2/2025. The dealer installed a camber bolt kit. The problem still persited. A star case was opened and a lower control arm and steering knuckle were installed. The problem still persists. The dealer claims the noise is fixed (can't confirm as vehicle is still at dealer) but the steering issue still persists. As of 5/2/2025 the vehicle is still at the dealer. I contacted Jeep ************* on 4/19/2025 and explained the issues and stated i would like a buy back. I received a phone call and email from Stellantis Customer Retention specialist on 4/23/2025, again I stated I would like a replacement or buyback. A formal letter was sent to Stellantis and received on 4/28/2025 (signature confirmation) regarding a buy back of the vehicle since it falls under ******** law title 59.1 Chapter 17.3. Motor Vehicle Warranty Enforcement act. However at this stage Stellantis has refused. The vehicle has been out of service for well over 30 days and the dealer has made 3 attempts to fix the steering issue with no success. The vehicle clearly qualifies for a buy back under the Motor Vehicle Warranty Act.
Business Response
Date: 05/05/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB 23279992

Our File: 92891877

Thank you for forwarding the complaint from ******* ****. According to our records case ******** a case manager is working with ther customer on this case.

The customer is advised to continue working with the case manager involved.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 05/05/2025

Complaint: 23279992

I am rejecting this response because: According to the code of ******** *********. Motor vehicle warranty enforcement act if 3 attempts to repair the nonconformity are made or if the vehicle is out of service for more than ********************************************** buyback the vehicle. My vehicle meets both of these reasons therefore a replacement or buyback is required.

Sincerely,

******* ****
Business Response
Date: 05/15/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB 23279992

Our File: 93009366

Thank you for forwarding the complaint from ******* ****. According to our records case ******** was closed on May 14, 2025.

The case manager sent the following email to the customer:
Hello Mr. ****************** you for your time.

As we discussed over the call. I have initiated the new case ********. I will be doing a follow up for the issue that was mentioned by Ms. **** and by you for the vehicle pulling left and the lane keep assist is not functioning properly.

I will be reaching out to you next week to confirm if the issue still exist. The case ******** will closed for now.

Please feel free to reach out if you have any additional query.

Regards,
*******
Customer Retention Specialist
**********************

Thank you for allowing Jeep ************* an opportunity to address your concern. Our primary focus is your satisfaction.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************

Customer Answer
Date: 05/15/2025

Complaint: 23279992

I am rejecting this response because:
There has been no confirmation that the vehicle is repaired. The vehicle has been in the dealer for 2 months for a steering issue (pulling to the right). Now it appears to be pulling left. The problem has not been resolved only changed from a right pull to a left pull. Closing one case and immediately opening another just proves there is still an issue. Closing the case is just a stunt to make it appear the problem is resolved when in fact it isn't. I will not be returning the vehicle to the dealer as there has been adequate time to correct the problem correctly. The vehicle has been in the shop for 2 months with more than 3 different repairs performed. The vehicle is required by virginia law, Motor Vehicle Warranty Enforcement act (lemon law) to be replaced or bought back.
Sincerely,

******* ****
Initial Complaint
Date:05/01/2025
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchas** a LIfetime warranty for my 2013 Jeep Grand Cherokee VIN 1 CARJ FCT2D C6558 44 the vehicle ne**s approximately $4800 in repairs, including the labor. I have been DENIED coverage and was told that Chrysler terminat** the contract February 2025. I have ask** for a copy of the original agreement with a clause stating that they can ** a LIFETIME WARRANTY at will.The answer I get is that they can not send me a copy of my policy due to it being terminat**, a choice they made. I am 71 and can not afford a car, even us** and trust** that this policy was in fact a lifetime policy.
Initial Complaint
Date:04/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The engine in our 2018 Jeep Compass was replaced on 10/2022. There has been a class action settlement against ***, and our vehicle is part of the claim, part of the claim settlement is an extended warranty on the powertrain to 7 years or 100K miles from the "in service date". According to the records I was able to find, the in service date for our car was May 14 of 2018. We were having some issues with the car; the car overheated once, stalled out, and seemed to be using up its oil. We took the car back to the Turlock Chrysler Dodge Jeep Ram dealership, where the engine was already replaced, and the dealership didn't even have any information on that repair. We brought in the documentation on the original repair and told the dealership that the engine was under an extended warranty (XB1). After a few weeks, the dealership said the warranty was denied. Then, after multiple attempts of trying to contact the manufacturer, they told me that they would not cover the warranty. I've reached out to the *****, and my claim number is *******. To my understanding, per the ********-**** warranty act, the manufacturer cannot prove the root cause of the issues, and they failed to correct the issue/defect back in 2022. Chrysler SHOULD be liable for the repairs. ****, et al. v. FCA US, LLC is the class action settlement. The Dealership has had our car since March 18th 2025 without any progress and i cant reach Chrysler.
Business Response
Date: 05/01/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23270189

Our File: 92854797

Thank you for forwarding the complaint from ******* ****. According to our records case ******** the customer was advised to continue working on with the dealer and call us back if they refuse to cover the engine repair/replacement.

The customer is advised to contact US ************* and have a case created.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************

Customer Answer
Date: 05/01/2025

Complaint: 23270189

I am rejecting this response because: After waiting on hold for over an hour, I was told case number ******** has been closed (was not told why it was closed). ************* gave me case number ******** which I was then told was denied previously. I contacted the dealership and the service adviser informed me that they have no approval to order any parts for the replacement engine, and they have not received any information the manager regarding the order. I've spent countless hours trying to contact Chrysler, Jeep and Mopar. The dealership needs an authorization code from "Chrysler" to place the parts on order for the engine replacement and Chrysler doesn't seem to be cooperating.

Sincerely,

******* ****
Business Response
Date: 05/01/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB 23270189

Our File: 92858878

Thank you for forwarding the complaint from ******* ****. According to our records case ******** the customer was advised to continue working on with the dealer and call us back if they refuse to cover the engine repair/replacement.

The customer is advised to contact US ************* ************** and have a case created.

Without a case we are unabble to assist the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************

Customer Answer
Date: 05/02/2025

Complaint: 23270189

I am rejecting this response because: US ************* will not open a case number. I was told case number ******** was active and they will not comply. I've contacted the dealership, spoke with *** ******** and ***** (******) *********, and they have no authorization to make the repair/replacement. The dealership also told me that they have no way of contacting Chrysler or Stellantis other then using "dealerconnect", and they will not give authorization.

Sincerely,

******* ****
Business Response
Date: 05/05/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB 23270189

Our File: 92891659

Thank you for forwarding the complaint from ******* ****. According to our records case ******** the case manager has advised the customer on May 1, 2025 the the dealer is waiting for a response from the area manager on this case.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 05/05/2025

Complaint: 23270189

I am rejecting this response because: Ive spoken to *** ******** at the Turlock dealership and they said the claim was denied without any explanation.

Sincerely,

******* ****
Business Response
Date: 05/15/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB 23270189

Our File: 93009615

Thank you for forwarding the complaint from ******* ****. According to our records case ******** was noted on May 13, 2025 by the case manager.

The case manager has noted that the case manager spoke with the service advisor informed the customer is aware that the warranty claim has been declined and repair will be an out of pocket expense.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 05/15/2025

Complaint: 23270189

I am rejecting this response because: Yes, I am aware that the claim was denied. The issue at hand is that there is no evidence to support the denial. The Manufacturer and or warrantor is responsible for providing adequate evidence that the defect was not caused or related to unwarranted parts not provided in the warranty agreement.
The engine was already replaced two years ago for the same issues the vehicle is currently having. The engine and components in question are notorious for having defects and it has been proven on hundreds of cases.
I would like to have these issues resolved or the vehicle purchased back from us without hiring an attorney or taking it up the chain to the State Attorney General.
I have already spent countless hours gathering documentation and research pertaining to the offenses against FCA and the engine installed in our Jeep. Labor based on my hourly wage has already exceeded $3,000.00, the cost of the rental has exceeded over $1,500.
FCA, Jeep and Stellantis has already violated multiple codes per the ******** **** Warranty Act enforced by the ************************, the **** BBB and ***** is already aware of these issues and suggests that I continue to press this matter with Stellantis before proceeding further in court, as they believe the manufacturer and or warrantor is liable for the claims.

Sincerely,

******* ****

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