Business Profile

Auto Manufacturers

Stellantis

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,571 total complaints in the last 3 years.
531 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amount: $315.25 VIN: 1c6srfbp1sn549490 Bought a new under manufacturer warranty 2025 ram 1500 Feb 2025 from ******* Jeep. On 3/17/25 the vehicle stopped remote starting, adaptive cruise control stopped working, and the battery died. The vehicle was brought to the dealer on 3/18, 3/19, and 3/21 2025. I had to pay for parts and services out of pocket for a warranty repair for a 150 amp fuse that is a special component at Rainier Dodge an authorized dealer and repair facility on 3/19 and 3/21. The 150 amp fuse is a warrantied item. On 23 April 25 Ram cares told me via email to upload my bank statements for the repairs (attached) and they'd reimburse. On 29 April 25, my warranty claim was denied.
Business Response
Date: 05/01/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23269314

Our File: 92853459

Thank you for forwarding the complaint from ******** *******-*****. According to our records case ******** reimbursement was declined.

The case was sent for a second review and the case was declined for reimbursement.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
Date:04/29/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I own a Jeep Rubicon 2021 4xe. Since purchasing it is has been in the shop over 10 times. Each time it was a problem with the hybrid part of the engine likely the battery pack. Jeep has had the car over 10 times and refuses to either repurchase or even fix it conclusively by replacing the hybrid battery pack. They have in fact told me by Email that. they intend to keep trying to fix it until all applicable warranties are expired. Most recently the car first started having inappropriate and unintended acceleration from start and then stopped working altogether. On attempting to tow the car out of my garage we discovered that the parking manual over ride cable (used to put the car in neutral )m was completely disconnected. The car is a danger to me and my family. Additionally I am a doctor at ********************************* and as such I frequently have to drive in at night for emergencies. Not having a reliable car e dangers patients and their care and even though I have advised Jeep of this fact they still refuse to effect the proper repairs. Jeep also owes me $675 for a battery replacement and $264 for the two truck. Both were promised to be reimbursed and neither has been reimbursed. Additionally Jeep has refused to rent me a loaner car so that I could use it for work.I seek a vehicle replacement under lemon law requirements or Jeep to conclusively fix the vehicle so that it is reliable and works. I prefer to go this route before seeking legal remedies.The vehicle cost about $67500 originally
Customer Answer
Date: 04/29/2025
Vin number for the vehicle Is
*****************
Business Response
Date: 04/30/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB 23261798

Our File: 92839447

Thank you for forwarding the complaint from ***** ****. According to our records case ******** is with a case manager for review.

When they have reviewed the case and made a decision, a case manager will reach out to the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 04/30/2025

Complaint: 23261798

I am rejecting this response because:
The case manager has refused to fix the care so that it is finally and conclusively fixed. The car is unsafe to drive and stelllantis needs to fix it by replacing the faulty battery pack. This has been the cause all along as I have been told.
Sincerely,

***** ****
Business Response
Date: 05/16/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB 23261798

Our File: 93023581

Thank you for forwarding the complaint from ***** ****. According to our records case
92185092 was closed on May 14, 2025.

The case manager assisted with: repairing the vehicle, reviewing repair history, confirming repairs, involving the field, discussing next steps, offering compensation.
Outcome of the case: Vehicle is repaired & picked up. Customer accepted a $11,000 cash and keep.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 05/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Initial Complaint
Date:04/28/2025
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a "maxmium care" warranty from Stellantis, and they are refusing to cover a repair of the sunroof weather liner that they are charging me more than $1,000 for, claiming that the liner failing after 2 and a half years in mild weather is "normal wear and tear." I want them to honor this warranty and recognize that there is nothing normal about the part failing this early -- it is clearly defective.
Initial Complaint
Date:04/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a brand-new 2024 Jeep Compass from ********** Chrysler Dodge Jeep ******** on April 1, 2024. Within the first few months, I began experiencing major issues, including the replacement of the transmission pump, multiple battery replacements, and several other mechanical/ electrical problems. At one point, the vehicle would not start and had to be towed by Jeep roadside assistance. Despite being under warranty, these repeated and serious issues have made the vehicle unreliable and unsafe. I am requesting that Jeep replace my vehicle with a new, defect-free model under the protections of the North Carolina Lemon Law.
Customer Answer
Date: 04/28/2025
VIN NUMBER: *****************

Business Response
Date: 04/28/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23242999

Our File: 92809416

Thank you for forwarding the complaint from **** ****. According to our records there are no open or closed case for this customer for this concern.

I advise the customer to contact US ************* ************** and have a case created.

Without a case we are unable to assit the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************

Customer Answer
Date: 04/28/2025

Complaint: 23242999

I am rejecting this response because:
I now have a case number. It is 92810094
Sincerely,

**** ****
Business Response
Date: 04/28/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23242999

Our File: 92816786

Thank you for forwarding the complaint from **** ****. According to our records case ******** is with the Dispute Resolution.

When they have reviewed the case and made a decision, a case manager will reqach out to the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
Date:04/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dropped of my vehicle for service pending an approval for a replacement Hybrid Battery. Until we receive an approval no rental has been given therefor leaving me without a vehicle for 10+ Days now
Business Response
Date: 04/25/2025

Better Business Bureau of ******* & ****************

****************************

Suite 202

********************

BBB 23244957

Our File: 92784488

Thank you for forwarding the complaint from ******** *******. According to our records case ******** is with a case manager.

The case manager spoke with the customer on April 24, 2025. the customer was advised that the case manager is working with the dealer to have the vehicle repaired.

The case manager advised the customer that they will update the customer on April 30, 2025.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best ***********************************************************************************************************************
Initial Complaint
Date:04/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Stellantis is refusing to have my vehicle diagnosed as is covered by my extended warranty which they provided me. My car has a known issue where it does not store codes, codes cannot be read, or codes never disappear. This issue caused my drivetrain to be replaced 3 times before they opened a STAR case which was able to give better guidance. Now, when I have the same issue with codes, they are refusing to look into the issue and open another STAR case. Last week, the dealer said they wanted me to pay for the diagnosis, after speaking with my Stellantis case manager, the dealer says they refuse to work on my car.
Customer Answer
Date: 04/22/2025
The *** is: *****************
Business Response
Date: 04/22/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23231239

Our File: 92742507

Thank you for forwarding the complaint from **** *****. According to our records case ******** the customer was advised to contact Premier Cod ************ on April 21, 2025.

I advise the customer to conatct them for an appointment as they have the closest appointment available.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
Date:04/15/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our church van went into the shop for repair over 2 months ago. The repair shop is STILL waiting on a part. I was told by Chrysler that we could open a case to expedite the part. Case #********. I have not heard from ANYONE about our case after leaving multiple messages.
Business Response
Date: 04/16/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB case 23208224

Our File: 92683181

Thank you for forwarding the complaint from ******* *********. According to our records case ******** is with a case manager for review.

I have sent to case manager a note asking them to reach ot to the customer with an update.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 04/17/2025

Complaint: 23208224

I am rejecting this response because:
It's been 2 days since filing this initial complaint and *********************************************************************** with ANY information at all. This is unacceptable!!!

Sincerely,

******* *********
Initial Complaint
Date:04/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a 2020 Ram Laramie, etorque failed at 100k, truck has now been in shop for a month as part is back ordered, truck is undriveable, no loaner, no idea when they can get part. Continuing to pay 600/ month payment. Dont mind paying to fix, but this is ridiculous.
Customer Answer
Date: 04/11/2025
The alternator/generator is not available for my 2020 ram Laramie, been at the dealership for a month, with no return date in sight, cant afford to rent a car as I wait on a 2600 repair bill, I truly believe they should be fixing the 3000 trucks that are waiting, but instead they keep rolling new ones off the line, this is ridiculous. Unacceptable way of doing business.
Customer Answer
Date: 04/11/2025
Vin *****************
Business Response
Date: 04/14/2025
BBB case 23187882

Our File: 92662607

Thank you for forwarding the complaint from ******* *******. According to our records case ******** is with a case manager that is working with the supplier to get those parts shipped for the repair.

I have sent a note to thwe case manager asking them to update the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
Date:04/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Re: services provided at the dealership ********************************************************************. On Friday January 08, 2025 I visited the location for a scheduled maintenance appointment. The work to be completed included an oil change only. I waited, on-site for services to be completed. At tge close of my visit, there was a simple review of of the task, along with mention of tire replacements. No further information or details weee discussed relating to issues/concerns about my vehicle. Weeks later, I noticed a ticking sound being heard while standing on the outside of my vehicle. It had been suggested that I get an oil change to solve the problem. However, just a bit over four weeks had passed I had not accrued many miles within that short time. The noise continued and I eventually checked my oil (stick) and saw that even with greater 60% of oil life remaining, the oil was dark, blackened in color. On April 5, 2025 I visited another Jeep location for an oil change with a reading of nearly 50% oil life remaining. I was told by the service representative that oil was measured to just ONE cup of oil flowed from my vehicle. The representative also stated that he did not see any signs of an oil leak (neither had I) and that last place of service either switched my initial oil for dirty oil or it was never changed to begin with. While I understand that Jeep and Jeep dealerships are in business for the sake of profit, I want to be clear about my concern and frustration. At no time should there be a request and payment for service and that service is not completed. This would mean that workers/staff of Jeep intentionally deceived a customer and falsified documents stating that a full oil change service had been received and paid for. That is FRAUD!! This Jeep dealership/service department staff did not consider maintenance and care of my vehicle, the financial inconveniences this may cause, nor how their actions may have impacted my daily living. This is a disappointment.
Customer Answer
Date: 04/12/2025
To provide response:
VIN 1C4BJWEGOGL338702
Business Response
Date: 04/14/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB case 23186291

Our File: 92662753

Thank you for forwarding the complaint from ***** *******. According to our records case ******** has been sent to a case manager for review.

The case manager will reach out to the customer once they have reviewed the case.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 04/21/2025

Complaint: 23186291

I am rejecting this response because:

Sincerely,

***** *******

THERE HAS BEEN NO ATTEMPT ON JEEPS BEHALF TO RESOLVE THE ISSUE.
Business Response
Date: 04/22/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB 23186291

Our File: 92742789

Thank you for forwarding the complaint from ***** *******. According to our records case ******** the case was send to the wrong department. It will be sent to the right department for review.

Once the case manager has review the case they will reach out to the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 04/22/2025

Complaint: 23186291

I am rejecting this response because:

Communication has taken place via phone with corporate office. On 4-15-2025, I was told that on 4-14-2025 the case had in fact been reviewed by the case manager and that the case was being investigated by a higher department/team. On 4-21-2025, I called in again after NOT receiving a follow up call or email. I was then told by the representative that information had been provided through BBB and a case manager would review and contact me.

Sincerely,

***** *******
Business Response
Date: 04/23/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB 23186291

Our File: 92755862

Thank you for forwarding the complaint from ***** *******. According to our records case ******** is now with a case manager.

Please allow the case manager to review the case. Once thay have reviewed they will contact the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 04/24/2025

Complaint: 23186291

I am rejecting this response because:
On 4-23-25, ***** made contact via phone identifying himself as **************** Case Manager assigned to my case. He asked what is the concern and confirmed that he was told by Jeep Service staff of *************, ** location that not enough oil was put into the vehicle and that the oil was not clean or completely clean oil. ***** stated that he would be in contact with ****** Jeep in ********, IN and then would return contact with me as soon as possible.
On 4-24-25, ***** called and stated that he had reached out to ****** Highland, IN and they claim to have put clean oil in the vehicle. ***** stated that he could do nothing but suggest that I get a diagnostic of the vehicle and move forward. He explained that the diagnostic would have to be paid for by me along with any further cost of repairing the vehicle.
Although, issue/concern has been confirmed by Jeep Service staff at *************, ** where my vehicle went in for service after complications, has confirmed and given detail on the issue, I am out of pocket extra funds and Jeep refuses to take accountability for incompetent workers/staff.
THIS IS FRAUD!!! ****** Jeep took payment for a job that was not completed and/or done properly, resulting in problems with my engine (the ticking that is still present), and because of their negligence, it will be added cost from my pocket. This is a disappointment.
I have request to ***** to escalate the matter to corporate management. He states that he cannot, but is able to escalate to **************** Department Supervisor, ******.
I made an attempt to contact corporate office directly, gave vehicle information, and asked to speak with a Supervisor or Manager. The representative refused to do so and transferred me to Pavans voicemail.
This is tacky, unprofessional, disrespectful, and childish for Jeep to play games.

Sincerely,

***** *******
Initial Complaint
Date:04/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a formal complaint against FCA US LLC (Jeep) for failing to honor warranty protections on my 2022 Jeep Renegade Sport (VIN: *****************), purchased on October 20, 2023, from an authorized Jeep dealership. Since May 2024, the vehicle has experienced serious safety and mechanical issues including throttle lag, violent shaking at high speeds, drivetrain clicking, and unresolved electrical malfunctions.Despite being under manufacturer warranty at the time of each repair, *** closed my case in January 2025 without resolution. The vehicle remains largely undrivable, yet I continue to pay over $700/month. *** has repeatedly failed to provide a lasting fix, while my warranty period continues to run down. I believe this is bad faith conduct meant to exhaust the time-based warranty.I was also sold a $2,700 powertrain wrap-around service contract despite the vehicle already being under warranty. The coverage significantly overlapped, and this was never explained to me. The lack of transparency and ongoing refusal to resolve dangerous conditions is *************** a Black, LGBTQ+ Navy veteran woman, Ive faced not only financial hardship, but also emotional and mental distress due to **** inaction and neglect. Ive been forced to rely on a bicycle for transportation despite paying full costs on a defective vehicle.I request a full buyback or refund from the manufacturer including vehicle cost, extended warranty, and other related expenses with no deductions. I also request a full investigation and enforcement of warranty laws and consumer protections.
Business Response
Date: 04/09/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB case 23178816

Our File: 92609238

Thank you for forwarding the complaint from ****** **** (********* ******). According to our records case ******** was closed on January 28, 2025.
The following email was sent to the customer on January 22, 2025;
Good Afternoon,

Thank you for allowing Jeep ************* the opportunity to address your concern. I can understand how frustrating it a be to have your day to day life interrupted due to mechanical issues. Your request and warranty history were reviewed, and at this time we are unable to meet your request for repurchase. I will continue working with you and your dealership to repair your vehicle withing the terms of the warranty.

Please dont hesitate to contact me if you have any questions or concerns. Thank you for your patience and co-operation.

*******
Stellantis **************** Specialist
**************

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************

Customer Answer
Date: 04/15/2025

Complaint: 23178816

To Whom It May Concern,

I respectfully reject the manufacturers response.

This is now the third time I have received the exact same denial message from FCA (Jeep), despite following every step of the resolution process in good faith.

- In November 2024, I mailed my initial service logs and formal request for assistance to the manufacturer via mail.
- In December 2024, I followed up by phone. The representative advised me to submit everything electronically, which I did, including service records and a formal explanation of the Jeep's condition.
- In January 2025, I was assigned a case manager. After some files didnt go through clearly, I re-sent my records. A week later, I received a denial of my repurchase request.
- I then respectfully asked the manufacturer to reconsider based on safety,financial hardship, and the vehicles continued inoperability. A few weeks later,I received the same denial message for the second time. My case was officially closed on January 28, 2025.
- I filed this BBB complaint on April 8, 2025. On April 9, I received the same copy-paste denial for a third time - again without acknowledgement of the unique and serious details in my complaint.

The manufacturer continues to ignore the core issues:
- My Jeep has experienced ongoing safety risks, including throttle lag,suspected transmission failure, fuel odors, and electrical faults
- I am a disabled Navy veteran, Black LGBTQ+ woman, and this situation has directly impacted my education, work, and health
- Ive paid nearly $750/month for a non-functional vehicle while relying on a bicycle for transportation
- I was sold a redundant, overlapping warranty without explanation
- These repeated denials reflect a pattern of avoidance rather than genuine resolution

I have filed a formal complaint with the Arizona Attorney General and am seeking legal counsel under Lemon Law, warranty, and consumer protection violations. This is no longer just a product issue - it now involves public safety, accountability, and civil rights concerns.

I remain open to a lawful and just outcome, but the manufacturers repeated responses are inadequate and dismissive of the harm done.

I sincerely hope the manufacturer will choose to respond in good faith moving forward, as this matter deserves more than form letters - it deserves responsibility.

I respectfully request that this complaint remain open and on record until a proper and full resolution is reached.

Thank you for your time and attention.

Sincerely,
****** **** (********* ******)
**************************************************
Business Response
Date: 04/16/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23178816

Our File: 92687296

Thank you for forwarding the complaint from ****** (*********) **** (******). Thank you for your reply and additional information. As per our previous reply, your request and warranty history were reviewed and your request for repurchase was not approved. As a result, your case will be closed at this time. That said, our dealers will be happy to continue working with you to attempt repair efforts for your vehicle within the terms of your vehicle warranty, and we recommend that you contact them for this reason. If you do decide to proceed with any legal efforts regarding your vehicle, that is your decision and we will open a new case to provide a response to counsel representing you in those matters.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

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Stellantis is NOT a BBB Accredited Business.