Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Stellantis has 59 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Stellantis

  1000 Chrysler Drive Auburn Hills, MI 48326-2766

• 

  Stellantis

  26311 Lawrence Street P.O. Box 302 Center Line, MI 48015-9301

• 

  Stellantis

  P. O. Box 610207 Port Huron, MI 48061

• 

  Stellantis

  P.O. Box 21-8007 Auburn Hills, MI 48321

• 

  Chrysler Group LLC

  7700 Irvine Center Dr #400 Irvine, CA 92618

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jeep customer care agreed to a reimbursement for me (rental car) for ~$1300. They told me via phone 2/15 that it was mailed. Then told me 5x over the course of the next few weeks that it was mailed on 2/24. Then I received an email stating it was mailed 3/2. It is now 3/16 and I still do not have my reimbursement check.

  Business Response

  Date: 03/16/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No:  19603424 
  Our File: 85726438 
  Dear ***************************************:  
  Thank you for forwarding the complaint from ************************* for the 2021 JEEP GRAND CHEROKEE L OVERLAND 4X4 VIN *****************. according to our current records, case ******** is being handled by a case manager that shows they are reimbursing the customer for the rental and the check was sent on March 6, 2023 with the check number being and the check request number is CR-***********. The customer should receive the check within 30 days is what I always advise from the issue date. If the customer has not received the check after that time frame, he will need to call the Case manager at *************) to have this looked into by the check administrative department. 
   Stellantis will honor all warranties, extended warranty, or recalls in order to assist the customer to resolve any issues with the vehicle. 
  Thank you,  
  **********;
  Stellantis Customer Support 

  Customer Answer

  Date: 03/16/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  As previously noted, the jeep customer care team originally told me my check was mailed 2/15/23. It has been 15 days since this date. They have told me different dates on at least 6 different occasions (again, AS PREVIOUSLY NOTED).  And I know these calls are recorded so they can look back at their call logs to confirm. 
  
  Regards,
  
  *************************

  Customer Answer

  Date: 04/25/2023

  Check was received 2 days after I filed the BBB complaint. Interestingly enough, ************ on the envelope was the same day I filed the BBB complaint. 

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2021 Jeep Wrangler Sahara from Rhythm Jeep in *********, ** on 1/1/2021. Within three months, the check engine light came on and stated a code related to a coolant temperature sensor. The check engine light would go on and off, accompanied by a malfunctioning coolant temp gauge and the fan kicking on at full speed when the vehicle was NOT overheating. Due to a divorce, I was unable to take the vehicle in for repairs until 2022. I took the vehicle to Viva Dodge in *******, ** in February 2022. They replaced the temperature sensor. This did not resolve the issue. The issue continued but due to extenuating circumstances I could not bring the vehicle in again until early 2023. Once again they replaced the same sensor, which again, did not resolve the issue. I took the vehicle back on February 6, 2023, and today (March 15, 2023), it is still there and has yet to be diagnosed. They have replaced the sensor, PCM, fan, and still no resolution.

  Business Response

  Date: 03/16/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No:  19598551 
  Our File: 85722254 
  Dear ***************************************:  
  Thank you for forwarding the complaint from ***** for the 2021 JEEP WRANGLER UNLIMITED SAHARA VIN *****************. according to our current records, case ******** is being handled by a case manager that is working with the dealer and engineers to help get this issue resolved. I recommend that the customer keeps working with the case manager. 
  Stellantis will honor all warranties, extended warranty, or recalls in order to assist the customer to resolve any issues with the vehicle. 
  Thank you,  
  **********;
  Stellantis Customer Support 

  Customer Answer

  Date: 03/16/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Yes, it is correct that I am working with a Case Manager. However, the problem has not been resolved, I have not been reimbursed for my rental car (almost 2 months now), and I still do not have my car. The vehicle has been in the shop for over 40 days for the same issue, and it should be a top priority to diagnose the vehicle and return it to me. I need my WORKING and FUNCTIONAL vehicle back by April.
  
  Regards,
  
  *************************

  Business Response

  Date: 05/01/2023

  Thank you for forwarding the complaint from *************************. According to our records case ******** was handled by a case manager and reimbursement was approved for the rental vehicle.
  
  If the customer is still having the same issues the customer will need to have an appointment scheduled or the vehicle is at the dealership. If the customer has any of these two options, then the customer needs to call ********************** at *************) so another case can be escalated to a case manager so the best resolution can be provided to the customer.
  
  ********************** will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
  
  Thank you
  
  *****
  
  Stellantis *************

  Business Response

  Date: 05/15/2023

  Thank you for forwarding the complaint from *************************. According to our records, case ********, the case manager made sure the vehicle was repaired and reimbursed the customer $2448.43 for the rental vehicle. The case is now closed, and the issue was resolved.
  Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
  Thank you
  *****
  Stellantis Customer Care
  

  
  

  Customer Answer

  Date: 05/15/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Customer Care Representative was aware that the vehicle was NOT repaired. I did receive reimbursement for the rental issued to my father. I have opened another case to continue trying to have the vehicle repaired. I would also like to note that the vehicle sustained body damage while in possession of the Jeep dealer, and if this has any effect on the value of the vehicle I will expect compensation.
  
  Regards,
  
  *************************

  Business Response

  Date: 06/27/2023

  Better Business Bureau of ******* & **************** 
  *********************************************** 100 
  **********, ** ********** 
  Fax: ************ 
  BBB Case No:  19598551 
  Our File: 86547760 
  Thank you for bringing this forward from **************************  According to our records, the customer spoke to an agent on May *******, where the customer stated that the vehicle was being taken to another dealership for repairs. Customer is looking for rental assistance and have the vehicle repaired correctly. The customer will need to call ********************** ************* at *************) to find out where the vehicle is located and what can be done to assist the customer. 
  
   ********************** will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.  
  Thank you  
  *****************;
   Stellantis *************. 

  Customer Answer

  Date: 06/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will forward the invoice from the dealership, as well as the invoice for rental for reimbursement. I would also like the business to acknowledge that if the problem occurs again after the warranty has expired, they will honor the warranty as the problem was established prior to expiration of factory warranty.

  Regards,

  *************************

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I custom ordered a 2023 Jeep grand Cherokee L with Altitude package. I paid extra for the the altitude package. The Jeep should have glass black roof rails but instead gave me chrome. I have been going back and forth with them and dealership to try and get what I paid for since December. I tried attaching proof but it would not submit with them.

  Business Response

  Date: 03/15/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No:  19597134 
  Our File: 85713154 
  Dear ***************************************:  
  Thank you for forwarding the complaint from *************************** for the 2023 JEEP GRAND CHEROKEE L SUMMIT 4X4 VIN *****************. according to our current records, case ******** is being handled by a case manager that has the parts for the black roof rails on back order. I am showing that the case manager reached out to the customer on March 14, 2023 and left the customer a voice mail. At this time I recommend that the customer work with case manager, this is the case managers contact information. 
  Stellantis will honor all warranties, extended warranty, or recalls in order to assist the customer to resolve any issues with the vehicle. 
  Thank you,  
  **********;
  Stellantis Customer Support 

  Customer Answer

  Date: 03/20/2023

  case manager did leave a voicemail stating that dealership is still saying it has correct ones and that they are trying to figure out who is going to pay for them. Case manger has never mentioned the part being back ordered. If the part was truly backorder the jeeps at the dealership with altitude package wouldnt have the black rails either. 
  

  it is now going on 4 months and this is unacceptable. 
  
  ***************************

  Business Response

  Date: 05/01/2023

  Thank you for forwarding the complaint from ***************************. According to our records case ******** was sent up for parts and accessories that are on back order and is now closed. Case ******** was sent to the dealerships higher technical department to see if they are able to get the part number to place the order. I am also showing that this case is now closed.
  
  If the black roof rails have not been put on the vehicle again then I recommend that the customer contact ********************** at *************) to see if they can assist the customer to get what should have been on the vehicle.
  
  Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
  
  Thank you
  
  *****
  
  Stellantis *************

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I took my 2019 Dodge Ram to the *********************************************** store for warranty and recall service. The apt I had was for Feb 14th. I dropped it off early on the 8th due to leaving out of state. I had some communication issues with the store. Finally got my truck back. I completed an honest survey with stating that I did not want to be contacted. Well, the service manager felt the need to contact me on Feb 27th and stated, "That is the lowest score I have ever Received". I told him I was honest with the survey. He then stated, "Good luck in the future" and hung up on me. Survey included Truck was not washed, never offered a rental car...I contacted FCA and filed a complaint on Feb 27th. Case Number ********. I was also told the fuel pump recall was still active. I told them they tested the part and it was good. The agent informed the part was supposed to be replaced. Then later found out the part is not available which was never communicated by the dealership. I was inconvenienced and now will be again when the truck returns for the same issue that wasn't originally corrected the first time when the part is available. I was informed someone would call me within 1-2 days. No one did. I called back on 3/6. I was first told no one calls back they just document the issue. I informed I was told I would be called back. I then asked for a supervisor. I was transferred. I asked if she was a supervisor. She stated no. She then found my claim and stated it would be escalated and sent to a case manager. It is now 3/13 and I have not received a phone call.Communication with Dodge/Ram/FCA has been horrible along with how the **********, **** store handles their customers with unprofessionalism.Thank you, *************************** ************

  Business Response

  Date: 03/14/2023

  Better Business Bureau of ******* & *************************************** *****************., Ste. 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No:  19591348 
  Our File: 85702136 
  Dear ***************************************:  
  Thank you for forwarding the complaint from ************************* for the 2019 RAM **** BIG HORN MEGA CAB 4X4 VIN *****************. according to our current records, that case was handled by the agent and called the dealer and customer to resolve the issue.  
  Agent called the dealership and spoke to ******** the ** states so there was an inspection was done and passed there is no information the recall. ** states that the inspection showed it was good. Customer did have the VB6 recall on the vehicle and it passed the inspection. 
  Agent called the customer and spoke to **** who stated that it was dropped of early. Cx called the dealer and was provided a slight update. Reached out a few days later and needs an alignment. Received a text vehicle was done and went to pick it up and spoke to the service manager. A week later a survey was sent out and filled out which was spoke to with the service manager. Customer wanted to make sure that ********************** is aware of the dealers rude treatment. Service manger called the cx and given a low score and stated good luck in the future and hung up on cx. Agent advised that the Y78 recall the parts needs to be replaced. Agent offered a 2 year road hazard and wheel protection plan and accepted. 
  Stellantis will honor all warranties, extended warranty, or recalls in order to assist the customer to resolve any issues with the vehicle. 
  Thank you,  
  **********;
  Stellantis Customer Support 

  Customer Answer

  Date: 03/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***************************

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Ram corporate for the goodwill warranty to assist with repair costs of my 2019 dodge ram that I have been having numerous problems with. Vin # *****************. My case number is *******. I started my case on 03/02/23. I spoke to ******. She told me i would receive a call back in one business day regarding my case and to know if I would receive the assistance from the Good Will warranty. I followed up on 03/06 and they said they would take a message for the case manager to call me back. It is now 03/09. I called back to follow up again and still no response. They said they are sending another message to case manager. I don't feel a sense of urgency on this matter. I have taken my truck in to the ram dealership numerous times within the last five months. I have been without my truck for about 30 days or more going back and forth with repairs that do not get resolved and ive also been dealing with advisors doing seemingly shady acts like changing the number of miles on my work orders. I spoke to ram corporate the first time to notify of the advisor *********************** changing the miles on my work orders two times and to inquire on assistance with a loner ram vehicle for the times i have to take my truck in to the dealer for issues. *** said not all Ram dealerships are required to supply with loner cars. Only the ones that have them can do so. This is extremely frustrating since i have had to borrow cars from family members and friends to go to work. I really don't feel like there is any urgency from Ram to resolve my issue. I am now on day 8 without my truck because i have not heard back from my case manager.

  Business Response

  Date: 03/17/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No:  19562796 
  Our File: ******** 
  Dear ***************************************:  
  Thank you for forwarding the complaint from ***************************** for the 2019 RAM **** LARAMIE QUAD CAB 4X2 VIN *****************. according to our current records, case ******** is being handled by a case manager. I will update the case to have the case manager contact the customer.  
  Agent called the dealership and spoke to **** the ** states that it just left the dealership. Replaced the vapor cannister as it was plugged.  ** states that it was done under goodwill from the dealership.   
  The dealership offered goodwill for the customer and it was accepted and the customer has already picked up the vehicle on March 17/2023 
   Stellantis will honor all warranties, extended warranty, or recalls in order to assist the customer to resolve any issues with the vehicle. 
  Thank you,  
  **********;
  Stellantis Customer Support.  

  Customer Answer

  Date: 03/17/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  i requested various calls back as I still have concerns regarding the issue but no one returns my calls. I am still awaiting a call back from the business regarding other parts of my complaint.
  
  Regards,
  
  *****************************

  Business Response

  Date: 07/24/2023

  This case ******** was made to respond to the BBB.   I called the dealership and the dealership offered cost assistance to the customer and it was accepted. 

• Initial Complaint

  Date:03/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting for 8 hours for a tow truck driver to tow my vehicle and stellantis continues telling me it will be another 15 minutes, it is now 10PM at night. This is dangerous.

  Business Response

  Date: 03/13/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No:  19582319 
  Our File: 85691133 
  Dear ***************************************:  
  Thank you for forwarding the complaint from ************************;for the 2020 RAM **** LIMITED CREW CAB 4X4 VIN *****************. according to our current records, this case ********was made just to show that the customer is being towed to a dealer. I left a message with the customer to call *** and let us know if the vehicle was picked up. Also to let us know what the issue is with the vehicle so that it can be looked into to see what Stellantis can do to assist the customer on case ********. 
  ********************** will honor all warranties, extended warranty, or recalls in order to assist the customer to resolve any issues with the vehicle. 
  Thank you,  
  **********;
  Stellantis Customer Support 
  

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a new 2022 Dodge RAM **** in July of 2022 from ******** Motor Sales, ************************************************************ 46804-1153. VIN#:*****************. The other day I went to change some settings for the onboard display. Brightness and Theme to be specific. I was amazed to find that none of the manuals that came with the vehicle mentioned what these settings did. Not only that but manuals were also totally inaccurate and missing 90% of the settings available on that vehicle. I called ******** and spoke to **** in sales. He was helpful but could not find any of the settings in the manual either. At that point he should have taken the issue up with Dodge but did not. At that point I contacted ***** and Dodge ********* They could care less. I was told "if the settings aren't in the manual that I will never get an answer". Unbelievable. A new, $60,000.00 vehicle and no instructions on what the hundreds of settings do. My check cleared the bank at which point no one cared. I, for one, will never deal with O'************ Sales or Dodge again. I would suggest that no one else do either. I have spent countless hours on the phone over something so simple as receiving an accurate, complete owners manual. This is the most absurd thing I have ever witnessed in my life.

  Business Response

  Date: 03/10/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No:  19493195 
  Our File: 85669673 
  Dear ***************************************:  
  Thank you for forwarding the complaint from *********************** for the 2022 RAM **** BIGHORN/******** CREW 4X4 VIN *****************. according to our current records, this case ******** the customer was able to resolve the brightness of the screen while speaking to the agent ******. The agent advised that these steps on how to brighten the uconnect screen is documented and will see if it is able to be added into the manual for future customers. 
  Stellantis will honor all warranties, if the lifetime powertrain warranty is reinstated, extended warranty, or recalls in order to assist the customer to resolve any issues with the vehicle. 
  Thank you,  
  **********;
  Stellantis Customer Support 

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 07 ram with lifetime powertrain warranty. Last year I had a water pump replace and the service writer wrote on my invoice that my 5yr inspection was due August 2023 well I called to make an appointment for August low and behold I was told the warranty had been canceled I should have gotten it in 22. I contacted dodge and was told that I was misinformed by the representative and the warranty was canceled. I have been dealing with this a month now the case worker told me she should not even be handling my case it got dumped on her. They did tell me to get it inspected and they would reinstate the warranty. I complied and got it done I was told one day it would be taken care of but today I was informed it could take 2 +weeks. I have been told I can't talk to a supervisor they have put a request in well I requested that 3 times still no call. Each time I speak to someone I get a diffrent story about my case it's the worst customer service ever. All over something I have in writing about when my inspection needed to be done by. So a representative wrote wrong info and it's my fault now that it was canceled. This should have never be canceled and nobody will even speak to me about this issue. I only talked to my case worker twice This is beyond ridiculous that they treat their customers this way. I will never purchase another dodge ever. Because a representative can write down what needs to be done but even if it's wrong info they put the blame on you and not honor what the service writer says I'm beyond frustrated at this point. The dealership is even having problems getting to speak with someone. My case is now in the hands of their document ***** Which I was informed has no phones in that whole department and I can't even speak to them if I wanted. Overall worst customer service ever. They are rude, misinformed and clueless about how to properly do their jobs. Beware and steer clear from buying anything from dodge I know I will from now on ****** learned.

  Business Response

  Date: 03/09/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No: 19560489 
  Our File: 85669673 
  Dear ***************************************:  
  Thank you for forwarding the complaint from ************************;for the 2007 DODGE RAM SLT 4X4 **** QUAD CAB PICKUP VIN *****************. according to our current records, this case ******** is still open with the document verification department that is reviewing the case for the lifetime powertrain warranty. At this time there is no more information that can be provided until the case has finished being reviewed. 
  Stellantis will honor all warranties, if the lifetime powertrain warranty is reinstated, extended warranty, or recalls in order to assist the customer to resolve any issues with the vehicle. 
  Thank you,  
  **********;
  Stellantis Customer Support 

  Customer Answer

  Date: 03/10/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below: I still have not had any of my questions answered 1) who and why canceled this warranty in the first place when I clearly have in writing  by a dodge dealer service writer when my inspection was to be done. 2) why was my case given to a case manager that admitted to myself and a dealership representative that she should not even been given the case. 3)after 3 request to speak to a supervisor why have they still not reached out. Lastly I just spoke to a representative at your company today and was informed that the document team had placed my case on suspension because they do not have a document (my inspection) which is untrue that was sent in March 3 @ ***** the woman today said yes she sees it and has no idea why it is on suspension in the warranty department maybe nobody informed them. When you wrote your response to me it was on suspension at that time and you never once mentioned that. I am beyond frustrated at this point with all the diffrent stories I am recieving this should have never been an issue in the first place. I can only go by what I'm being told by a service representative @dodge on when my vehicle needs to be inspected. The over all customer service at your company is very lackluster and unwilling to help or answer questions for their customers. It has been a month now and still no resolution this has taken way yo much of my time and effort to submit everything that was requested of me and in return all I'm getting back in more aggravation and no answers thx
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ***************************

  Business Response

  Date: 03/17/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No:  19558263 
  Our File: 85731685 
  Dear ***************************************:  
  Thank you for forwarding the complaint from *************************** for the 2007 DODGE RAM SLT 4X4 **** QUAD CAB PICKUP VIN *****************. according to our current records, case ******** the customers lifetime powertrain warranty has been reinstated. It shows that the customer was emailed this on March 10, 2023. The next inspection will need to be 60 days before or after August 22, ****. There was a review from Mopar Vehicle Protection done in 2020-2021 for the lifetime powertrain warranty and there was evidence that customers had missed the 10-year inspection and some of the 15-year inspections so the plan is canceled. When it is canceled the customer needs to call in to see if there is any way that it can be reinstated. **** is sent up to a case manager to review the case to see if the warranty is able to be reinstated. The lifetime powertrain warranty needs to be inspected at 5-year intervals from the in-service date of the vehicle. For this customer in-service date is August 22, 2007 so 60 days before and after that date at 5-year intervals the inspection needs to be done.  
   Stellantis will honor all warranties, extended warranty, or recalls in order to assist the customer to resolve any issues with the vehicle. 
  Thank you,  
  **********;
  Stellantis Customer Support 

• Initial Complaint

  Date:03/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This most recent issue is regarding reimbursement for my rental due to my vehicle being in the shop again for a 3 week period. It's been nearly a month and I still haven't received the $4000 owed to me for paying up front for a rental while my car was in the shop. I've gotten pre authorization for the rental, multiple confirmations on extending the rental so there should be no question on the validity of this. I've had 3 different case workers so far, none get me back to when I email or call them. The latest case worker I haven't heard back in over a week and they told me I would be updated in 24 hours. Meanwhile. I'm being charged interest on the $4000 because I had to put it on my credit card and now I'm past my due date. My case number is Case #********

  Business Response

  Date: 03/09/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No: 19558263 
  Our File: 85668880 
  Dear ***************************************:  
  Thank you for forwarding the complaint from *********************;for the 22021 CHRYSLER PACIFICA HYBRID TOURING L VIN *****************. according to our current records, this case ******** is still open with a case manager. From the case notes I am showing that the case manager has sent an email to the customer is waiting for the documents to sent into the case manager to review. The documents needed are the work order, the order number for the rental and the proof of how the payment was made. 
  Stellantis will honor all warranties, extended warranty, or recalls in order to assist the customer to resolve any issues with the vehicle. 
  Thank you,  
  **********;
  Stellantis Customer Support 

  Customer Answer

  Date: 03/09/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

  
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

   

  i have turned in all documents 3 times already! Every case manager I've sent them to. I don't know if you guys just lose them or what but I've already sent them. I will resend again for the 4th time this morning. This is crazy. *** emailed my case manager 5x over the past week and a half and no response at all from her. 
  
  Regards,
  
  ***********************

  Business Response

  Date: 03/17/2023

  Better Business Bureau of ******* & **************** 
  *********************************************** 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No:  19558263 
  Our File: 85731514 
  Dear ***************************************:  
  Thank you for forwarding the complaint from *********************** for the 2021 CHRYSLER PACIFICA HYBRID TOURING L VIN *****************. according to our current records, case ******** is with the document verification department they have all of the documents that the customer has sent in but there is only the work order from the dealership showing. There is no rental receipt or proof of how the customer made the payment for the rental and hotel. That needs to be sent in a swell before this can all be reviewed for the reimbursement process. I have sent another email on the case asking that the customer send in the documents requested, I have also reviewed all of the documents and not all of the documents are there for the reimbursement request. 
   Stellantis will honor all warranties, extended warranty, or recalls in order to assist the customer to resolve any issues with the vehicle. 
  Thank you,  
  Randy 
  Stellantis Customer Support 

  Customer Answer

  Date: 03/27/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  

   

  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  i have submitted everything now 5 times. I just received an email stating i would only be getting back a rental rate of $45 a day. I have pre approval from my first case manager for an approval of 142 a day plus fees. I have copies of all the emails with the approvals. I also sent into my bills as the rental went on to keep my new case managers in the loop as i was assigned a new case manager 3 other times during this process. All other case managers approved the extension of my rental agreement and i have emails with that as well. I have been waitijg over a month for my money. 
  Regards,
  
  ***********************

  Business Response

  Date: 07/24/2023

  This case ******** was made to respond to the BBB.   According to case the customer was reimbursed $945.00 by the case manager for the rental vehicle with no further action to be taken. 

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a 2018 Chrysler Pacifica, Ocean Blue color. The paint on the hood above the grill has started to corrode and has been since early in 2022. I have been to two different dealers and I am told they submit pictures to "corporate" and nobody ever gets back to them or me. This is a known defect in Chrysler Pacifica's and I want it fixed as this is a manufacturing defect. I will be pursuing legal actions if this is not resolved by 3/31/23.

  Business Response

  Date: 03/08/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No: 19555799 
  Our File: 85654016 
  Dear ***************************************:  
  Thank you for forwarding the complaint from ************************* for the 2018 CHRYSLER PACIFICA TOURING PLUS VIN *****************. according to our current records, this case ******** is with a case manager that is looking to see what can be done to resolve the paint issue. I am showing that the customer has only been to this dealer *********** Chrysler Jeep and there has been no digital pictures taken for review to see if it Stellantis is able to assist the customer as I am showing that the basic warranty expired on March 1, 2021 and the corrosion warranty expired on March 1, 2023. The customer will need to go back to the dealer and have the digital pictures taken and then call Chrysler at *************) and reference the case number that is with the case manager. 
  Stellantis will honor all warranties, extended warranty, or recalls in order to assist the customer to resolve any issues with the vehicle. 
  Thank you,  
  **********;
  Stellantis Customer Support 

  Customer Answer

  Date: 03/08/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  

  THIS INFORMATION PROVIDED BY ******** IS INACCURATE.  I WAS AT *********** CHRYSLER AND NOHTING WAS DONE.  I FOLLOWED UP WITH VICTORY CHRYSLER IN *******, ** IN FEBRUARY OF 2023 AND SPOKE WITH **** WHO IS THE BODYSHOP MANAGER AND HE TOOK AND SUBMITTED PHOTOS.  THEY DON'T RETURN CALLS EITHER.  SOMEONE CALLED ME FROM ******** AND DIDN'T LEAVE A VOIC*****, THEY *****ED AND WHEN I CALLED BACK I GOT THE MESSAGE OF YOU HAVE AN OPEN CASE WE WILL CONNECT YOU, WHICH TURNED INTO "THERE IS NO MESSGEING SYSTEM AVAIALBE"  THE NAME LISTED IN THE ***** WAS QUIAR.  

   

  IF THIS IS NOT RESOLVED BY 3/31/2023 I AM TAKING LEGAL ACTION AS I AM GETTING THE RUN AROUND FROM CHRYSLER.  I HAVE NOW BEEN TO TWO DEALERS, CALLED CHRYLSER MULTIPLE TIMES, AND *****ED THEM AT THE BBB AS ADVISED BY MY LEGAL TEAM.  THIS PROVES CHRYSLER HAS NO INTENTION OF RESOLVING THEIR DEFECTIVE PRODUCTS!

   

  Regards,
  
  *************************

  Business Response

  Date: 03/17/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No:  19550924 
  Our File: 85731161 
  Dear ***************************************:  
  Thank you for forwarding the complaint from ************************* for the 2021 RAM **** LARAMIE MEGA CAB 4X4 VIN *****************. according to our current records, the last work order showing for the customer was on September 30, ************************************************************** 2023. There are also no digital pictures submitted that can be removed to verify if this is a defect and might be able to get assistance from goodwill since the corrosion warranty expired on March 1, 2023 and the basic warranty expired on March 1, 2021. I recommend that the customer go to the dealership and call ********************** at *************) so that the dealer can be called to make sure the digital pictures were submitted and see if there is anything that can be done to assist the customer. Also to have the recall completed. 
  
   Stellantis will honor all warranties, extended warranty, or recalls in order to assist the customer to resolve any issues with the vehicle. 
  Thank you,  
  Randy 
  Stellantis Customer Support