Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Stellantis

  1000 Chrysler Drive Auburn Hills, MI 48326-2766

• 

  Stellantis

  26311 Lawrence Street P.O. Box 302 Center Line, MI 48015-9301

• 

  Stellantis

  P. O. Box 610207 Port Huron, MI 48061

• 

  Stellantis

  P.O. Box 21-8007 Auburn Hills, MI 48321

• 

  Chrysler Motors Corporation

  Penn Ctr West 3 Ste 420 Pittsburgh, PA 15276

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a Jeep Grand Cherokee L in January of 2022, a brand new 2021 model. The Jeep had no issues until January 2023. In the first incident, my husband and son were driving and every warning light lit up on the instrument panel - traction control, lane assist, emergency brake, airbag, power steering, etc. Got the car home and parked and it would not start again. The car was then towed to the dealership, who said we needed a new battery and replaced it (the battery was only 1-year-old). On 2/26 (approx. a month later) I was driving on a very busy highway doing 70 with three kids in the car and the same thing occurred. I could feel the loss of power steering after getting off the highway and we had to have the car towed again to a dealership. My husband opened a case with Jeep. This dealer found the *** wire was disconnected, which is located under the glove box. The dealership said in the future to try to prevent passengers from kicking under the glove box!! There is no one kicking the glove box or underneath it, we have my husband and son who are both 6'1", the only thing we can figure is maybe that when they stretch their legs and move in the passenger seat it caused this?! When my husband opened a case on 2/26, they told him it would be 2-3 business days before a response. There was initial talk of a buyback. He had to follow up on 3/1 at 4:30 pm to find out what they could do, at this point they said they can't do anything until it happens AGAIN because it was fixed and picked up!The fact that Jeep wants us to get back in the car and wait till this happens again is absolutely ridiculous. They have basically said to put your family and others on the road in danger. This is a serious design flaw, basically a person over 5'10" can't sit in the front seat. This extremely important cord can be easily unplugged. I do not feel safe driving in this car or having my family in the car. I am extremely disappointed. I would like Jeep to buy back this vehicle.

  Business Response

  Date: 03/02/2023

  Better Business Bureau of ******* & *************************************** *****************., Ste. 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No: 19524663 
  Our File: 85620664 
  Dear ***************************************:  
  Thank you for forwarding the complaint from ******************************;for the 2021 JEEP GRAND CHEROKEE L LIMITED 4X4 VIN *****************. according to our current records, the customer has this open case ******** which is being handled by a case manager but was only sent up on March 2, 2023. The case manager. The case manager will contact the customer in one or two business days. The case manager also has to reach out to the service manager to see what the issues are with the new Jeep. For the buyback process that was declined as the customer has picked up the vehicle with the repairs being done already. The case manager will determine what the next steps are for the vehicle. IN ************** I am showing that for the buyback process it is one year or ****** miles from the in-service date which is January 12, 2022 so it would also be over by time and mileage now.  
  There is also this open recall Z50 Safety Campaign 2021-2022 WL Taillamp and Side Marker which at this time the parts are not available.  
  Stellantis will honor all warranties, extended warranty, or recalls in order to assist the customer to resolve any issues with the vehicle.. 
  Thank you,  
  **********;
  Stellantis Customer Support 

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THERE ARE MULTIPLE LAWSUITS IN VARIOUS STATES AGAINST FCA US LLC. CHRYSLER'S PENTASTAR 3.6L ENGINES RANGING FROM 2014 TO CURRENT, HAVE CONTINUED TO HAVE ISSUES WITH ENGINE. LEADING TO ENGINE FAILURE, AN ISSUE THAT IS NOT CAUSED BY THE CONSUMER.I HAVE A 2014 DODGE CHALLENGER WITH ******* MILES. MY MOTOR RECENTLY SEIZED UP AND IS NO LONGER IN SERVICE. I CURRENTLY HAVE A $18,000 LOAN AGAINST THE **** I'VE BEEN QUOTED $13,000 FOR AN ENGINE REPLACEMENT. ******* WILL HELP ASSIST THIS ISSUE. I CURRENTLY HAVE NO TRANSPORTATION AND MY LIFE HAS FACED MUCH LOSS DUE TO THIS ISSUE. THROUGH ALL THE WORK I'VE DONE, THE LENDER AND FCA US LLC. HAVE BASICALLY TOLD ME THAT IF I CAN'T PAY $13000 TO FIX THE **** 1) SIGN TITLE OVER THE LENDER 2) TAKE AN $18,000 LOSS 3) MY CREDIT REPORT TAKES A HIT AND 7 YRS.4) I NOW HAVE NO VEHICLE, $18000 IN DEBIT, NO FINANCES FOR NEW VEHICLE AN ONGOING ISSUE WITH FCA US LLC. AND THEIR 3.6L V6 PENTASTAR ENGINES. MY VEHICLE'S BREAK DOWN WAS A MECHINCAL FAILURE NO CAUSED BY THE ******

  Customer Answer

  Date: 03/03/2023

  Hello,

  The vehicle identification number is *****************

  The vehicle is a 2014 dodge Challenger 

  Business Response

  Date: 03/06/2023

  Better Business Bureau of ******* & *************************************** *****************., Ste. 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No: 19519366   
  Our File: 85641755 
  Dear ***************************************:  
  Thank you for forwarding the complaint from ****************************;for the 2014 DODGE CHALLENGER VIN *****************. according to our current records, there is no recall or extended warranty for 3.6 engine on the vehicle at this time. if one does come out the customer will be notified by mail and then can submit the receipts in for review for possible reimbursement. The last time the vehicle was at the dealership was on October 15, 2020. The customer is also the third owner of the Challenger and the powertrain warranty expired on January 27, 2019. This is beyond Stellantiss goodwill parameters so we are not able to assist with the repair. Customer also has no Mopar Vehicle Protection plan that can assist with this major repair. 
  As for as lawsuits against the company for thie issue with the issue I am not provided any legal information pertaining to lawsuits. 
  Stellantis will honor all warranties, extended warranty, or recalls in order to assist the customer to resolve any issues with the vehicle. 
  Thank you,  
  **********;
  Stellantis Customer Support 

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2022 Jeep Wrangler Rubicon with the Gorilla Glass. My windshield took a rock hit 2 days before my first visit to the dealer for service. No problem, its covered by a 2 year warranty. I take the vehicle in and the issue is reported and pictures are taken. I wait a few weeks and get a call from ********************* where he says the claim was denied, like another customer they had with the same issue. He advised he would try and help and look for another option. to get the claim covered. He also said he would send me all the claim documents so I could pursue as well. He lied to me 6 times about sending me the claim correspondence. I then spoke with ******************* and he told me they would not be sending me anything and the claim was denied. I called Mopar, and per the rep, no claim was found. ******************* is a very rude, combative and unhelpful. The service side of this dealership is lacking in follow-through and flat out lied to me multiple times. It is despicable the way these people lie and operate like they have nothing to lose and could not care less about customer service.

  Business Response

  Date: 03/01/2023

  Better Business Bureau of ******* & **************** 
  *********************************************** 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No: 19514057 
  Our File: 85607564 
  Dear ***************************************:  
  Thank you for forwarding the complaint from ******************* for the 2022 JEEP WRANGLER UNLIMITED RUBICON VIN *****************. according to our current records, the customer has this open case ******** which is being handled by a case manager. The case manager has not been able to reach the service manager at this time but has sent an email to the service manager. At this time, it is recommended to keep working with the case manager. 
  Stellantis will honor all warranties, extended warranty, or recalls in order to assist the customer to resolve any issues with the vehicle.. 
  Thank you,  
  **********;
  Stellantis Customer Support 

  Customer Answer

  Date: 03/02/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  The dealer has informed me that they will not repair my vehicle, even if the repair is approved by Mopar.  This dealer is refusing to complete the repair and told the Mopar rep that I should go somewhere else for the repair.
  
  Regards,
  
  *******************

• Initial Complaint

  Date:02/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I just learned that Stellantis ****** is using ChatGPT, a plagiarist tool, as part of its services. The tool being used was made by OpenAI, a company that is violating intellectual property rights on a nationwide (and global) scale. OpenAI (openai.com) provides software named "ChatGTP," which is software that generates text as though a human wrote the text. It was built with data from the Common Crawl dataset, a conglomerate of stolen copyrighted articles, internet posts, web pages, and books scraped from 60 million domains over a period of 12 years. TechCrunch reports this data includes copyrighted material from **** The New *********** Reddit, the full text of online books, and more. So anyone who ever published anything on Internet anywhere, therefore, has had pieces of their content illegally collected, distributed, and sold to people using GTP-based writing tools. The ************* **************** recently ruled that non-human expression is ineligible for copyright protection. So for those who wish to simply copy and paste the text with this GPT thing, this new ruling means everything they generate with GPT becomes public domain material. The company is basically taking copyrighted material and putting it into the public domain.OpenAI additionally serves a global audience. That means the company is selling American intellectual property and citizen PII to foreigners and foreign governments.I would appreciate it if you would intervene the use of this software in your institution, as it infringes on my intellectual property rights as a writer.Thank you for reading.

  Business Response

  Date: 03/03/2023

  Better Business Bureau of ******* & *********************************************** *****************., Ste. 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No: 19512373 
  Our File: 85613160 
  Dear ***************************************: 
  Thank you for bringing this forward from **************************   Stellantis US is not aware of using this type of tool, and with the lack of information provided, Stellantis US cannot properly investigate. 
  If the customer responds with more information, I can follow back up with the ******************** 
   Stellantis Customer Support 
  

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/2 Delivery 31 miles 7/18 repair attempt 1 5797 miles 7/26 repair attempt 2 6577 miles 8/10 called dealer service regarding issue - still waiting on an update. 11/21 contacted dealer by phone regarding radio module restarting & was instructed to leave it off for a few minutes & restart it. This did not work. To get by the ***************** stated that they still have not received an ************** was nothing they could do at this time. 2/3 mailed final repair attempt 2/10 final repair attempt delivered 2/10 phone call stating that we do not qualify for buyback. No offer made for final repair. 2/11 keeps turning radio full volume even when off. When you connect maps or a phone call comes in its EXTREMELY loud causing driver to be startled and become distracted. 2/13 called in and asked what my next steps should be. Case number 85359185 2/14 we know we are having issues and we are looking into getting that fixed. Denied lemon law because we are working on a fix. ******** care. She sent a new message and sent it back to buyback. *************************** 2/16 mailed buyback request overnight 11:30 am. 2/16 ******* called and said they denied buyback but lets just see what they say when you send it back in. I explain to her that I had not sent the buyback paperwork & that I had just put it in the mail today and she said OK lets see what they say with that.2/17 buyback letter delivered 2/21 10:27 a.m. called Jeep Cares because of swapping profiles & moving seat while driving. Was told they will let my case manager know & she will call me back. 2/22 12:26 p.m. called Jeep Cares because of no callback.Screen reset moving seat in 5 lanes of traffic 2/23 Transferred to jeep wave again. All they say is there is nothing they can do be patient & wait on update. Transferred to another person who said last night closed my case & said I needed to contact my attorney. No one has yet to acknowledge receipt of repurchase letter. 2/27 Called Can not speak to anyone. No call back.

  Business Response

  Date: 02/27/2023

  Better Business Bureau of ******* & *************************************** *****************., Ste. 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No: 19504160 
  Our File: 85582365 
  Dear ***************************************:  
  Thank you for forwarding the complaint from **************************;for the 2022 JEEP GRAND CHEROKEE L OVERLAND 4X4 VIN *****************. according to our current records, the customer has this case ******** which has been escalated to a case manager that is working having this issue resolved.   There is also an update for the folding seat module that came out 1/6/2023 that the dealer can do. I looked into the buyback option also and in Georgia the buyback option is 2 years or ****** miles from the in-service date which I show as 5/2/2022 and on the case with the case manager the miles show as ****** which would make it over by the mileage now. I found on the work order what was the actual mileage reported by the dealership also. The case manager will need to get the dealer to get their technical department to assist if they are not able to find a resolution for the customer.  
  The customer also spoke to a supervisor today on 2/27/2023 for a rental or the buyback options.  
  The best resolution is to work with the case manager.  
  .Stellantis will still honor the warranty, extended warranty and any recalls that come up with the vehicle and assist in getting the issue resolved for the customer. 
  
  . 
  Thank you,  
  **********;
  Stellantis Customer Support 

  Customer Answer

  Date: 02/27/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  

  While the Jeep has ****** miles on it now, this issue has been addressed many times, starting at ***** miles and always renders the same answer of "we are waiting on an update". It actually started prior to that, but we were out of town and that is the soonest that we could get in town and take the vehicle in. I did speak to Jeep Cares and was told by my case manager, *******,  that I just needed to be patient that you all are aware that it is an issue and that you all are waiting on an update. Its been 9 months. I also did speak to a supervisor that stated that there was nothing else that you all could and that I should contact my attorney that she was closing my case. She then emailed me information for arbitration who upon contacting them said they can not repair the vehicle as they are an outside company. Another supervisor today, ****, said that she is not a mechanic and there is nothing I can do but wait but that she can not tell me what to do with the vehicle to repair it or in reference to lemon law because jeep cares has nothing to do with lemon law. ******* law states that the in order to fall under lemon law, the defect and three repair attempts must occur within the first ****** miles or 24 months and that you have one year after that to file arbitration. Below are the dates of my repair attempts. I have copies, if needed. 

  5/2/22 Delivery 31 miles
  7/18/22 repair attempt 1 **** miles
  7/26/22 repair attempt 2 **** miles
  8/10/22 called dealer service regarding issue - still waiting on an update.
  11/21/22 contacted dealer by phone regarding radio module restarting and was instructed to leave it off for a few minutes and restart it.This did not work. To get by the dealership and they stated that they still have not received an update and there was nothing they could do at this time.
  12/16/22 repair attempt 3 ***** miles
  1/5/23 repair attempt 4 ***** miles
  2/2/23 repair attempt 5 ***** miles
  2/3/23 mailed final repair attempt
  2/10/23 final repair attempt delivered
  2/10/23 phone call stating that we do not qualify for buyback (different program than lemon law apparently). No offer made for final repair.
  2/11/23 keeps turning radio full volume even when off.When you connect maps or a phone call comes in its EXTREMELY loud causing driver to be startled and become distracted.
  2/13/23 called in and asked what my next steps should be.Case number 85359185

  2/13/23 took to dealership to be told again that there is no update and nothing they can do.

  2/14/23 we know we are having issues and we are looking into getting that fixed. Denied lemon law because we are working on a fix.Customer care. She sent a new message and sent it back to buyback. ***************************

  2/16/23 mailed buyback request overnight 11:30 am.
  2/16/23 ******* called and said they denied buyback but lets just see what they say when you send it back in. I explain to her that I had not sent the buyback paperwork and that I had just put it in the mail today and she said OK lets see what they say with that.
  2/17/23 buyback letter delivered
  2/21/23 10:27 a.m. called Jeep Cares because of swapping profiles and moving seat while driving. Was told they will let my case manager know and she will call me back.
  2/22/23 12:26 p.m.  called Jeep Cares because of no callback. ************. Screen  reset again moving seat in 5 lanes of traffic in downtown *******. ext ********************* *************************************************
  2/24/23 Called ************. Transferred to jeep wave again. All they say is there is nothing they can do be patient and wait on update. Transferred me to another person who said last night before closed my case and said I needed to contact my attorney. She emailed me a number to call an outside company who said they do not repair Jeep vehicles. No one has yet to acknowledge receipt of repurchase letter.
  2/27/23 Called Stellantis @ ************ ****** (YG38)refused to let me speak with anyone other than Jeep Cares who has already said that they are closing the case, and there is nothing they could do. Transferred to Jeep cares and can not speak to anyone. No call back. Called customer care and left message for a ******* at 11:18am. Filed BBB complaint case number ********.
  2/27/23 called Stellantis Jeep Cares to try to speak to someone to get options for turning vehicle in and spoke with *********. She said all she can do is put in for a supervisor call and I can wait 24 hours for a call.
  Spoke to supervisor **** and she stated that buyback and lemon law are two different departments and that no one had contacted me regarding lemon law.
  Called service and was given ************. Could not get a human.

   

  I have owned 11 jeep vehicles and never had this kind of issue. I love my car, I just love my life more. I have almost been in three wrecks this week because of the radio rebooting and changing profiles and moving my seat away from the steering wheel, gas, and brake. 

  
  Regards,
  
  ***************************

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2-6-2023 my jeep malfunctioned and threw a over heating coolant alert. It locked up and turned completely off while driving. I took it into the dealership and they told me it was a fluke and to bring it back if there was another occurrence. On 2-14-2023 it occurred again. Since that date the dealership has had my jeep. They claimed to have been able to recreate the issue but are now saying they can't to the jeep corporate. Jeep said my car is fine to drive and will not allow me to do a buyback even though this is a documented and known malfunction. They have offered no solutions

  Business Response

  Date: 02/27/2023

  Better Business Bureau of ******* & *************************************** *****************., Ste. 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No: 19490677 
  Our File: 85579691 
  Dear ***************************************:  
  Thank you for forwarding the complaint from ********************************* for the 2014 RAM **** ST **** CAB 4X4 VIN *****************. according to our current records, the customer has not call ***************** to see what can be done to assist the customer. I am showing that the customer brought the vehicle to the dealership where it is stated that it is an intermittent issue. I am also showing that there is a **** case open for this issue where they are searching for a repair. There are also 2 open recalls that the dealership can complete for the customer. I will send the case to a case manager that can find out more information on the **** case and see what needs to be done to resolve the issue. I am also showing that the warranty has all expired by time so this would be a customer expense. Customer will also need to bring the vehicle back to the dealership. 
  There has also been another case sent to customer to scan and attach the sales receipt and registration to the email so the file can be updated to show her as owner.  
  Stellantis will still honor the warranty, extended warranty and any recalls that come up with the vehicle. 
  Thank you,  
  **********;
  Stellantis Customer Support 

• Initial Complaint

  Date:02/24/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CHRYSLER SERVICE CONTRACT WAS CANCELLED ON VIN# *****************, NOT BY THE CUSTOMER AND IS NOW WITHOUT COVERAGE. ********************** STATES THAT IT CAN'T BE REINSTATED. NO DOCUMENTATION HAS BEEN SUPPLIED STATING CUSTOMER CANCELLED CONTRACT.

  Business Response

  Date: 02/27/2023

  Better Business Bureau of ******* & *************************************** *****************., Ste. 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No: 19490677 
  Our File: 85579691 
  Dear ***************************************:  
  Thank you for forwarding the complaint from ********************* for the 2019 RAM **** LARAMIE CREW CAB 4X4 VIN *****************. according to our current records, case ******** shows that the it is being handled by the Mopar Vehicle protection department. I have sent the complaint to the Mopar Vehicle protection department to have this issue resolved.  
  Stellantis will still honor the warranty, extended warranty and any recalls that come up with the vehicle. 
  Thank you,  
  **********;
  Stellantis Customer Support 

  Customer Answer

  Date: 02/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *********************

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2021 ram pickup truck with 35k miles to a local dealer for warranty repair , on January 10th, 2023. The dealer said it would be done by the 24th of January. It is not the end of February and stellantis customer care keeps saying the eta can change and we can't give you a date when you can get your truck fixed. The truck cannot be driven, they refuse to install or reimburse me or warranty a mopar part if i find one. The customer service *****. They said I'll get ***** when it gets there, so I'm out of a truck for over a month and they still don't know when I would get it back, I wouldn't of taken it to a local dealer of ram if I knew they didn't have a clue when parts come. Very annoyed that they wouldn't reimburse me if I got it fixed somewhere else, still under factory 36k miles warranty and the sensor is for emissions which is 5 year 50k miles

  Business Response

  Date: 02/27/2023

  Better Business Bureau of ******* & *************************************** *****************., Ste. 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB case - 19456137 
  Our File: 19456137 
  Dear ***************************************:  
  Thank you for forwarding the complaint from ************************* for the 2021 RAM **** LARAMIE CREW CAB 4X4, VIN *****************. according to our current records on case 85400340 a case manager is working on getting the back ordered part as soon as possible. The customer can also see if anything can be compensated for the long wait for the part. 
  I will also notify the case manager to reach out to the customer. 
  ********************** will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls. There is also 3 open recalls that the case manager might be working on also for the customer.  
  **********;
   ********************** Customer Support 

  Customer Answer

  Date: 02/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********,  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Also who is going to compinsate me for the extended down time and what will I receive? I just made my payment on a truck I don't have, and now it's going on two months it's been not drivable sitting at thr dealer l.

  Regards,

  *************************

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a disabled man that lives all alone and Stellantis, ******************************* lost my vehicle for 29+ days, and left my car sitting in a parking lot for 3 days unlocked before my call was ever even addressed, (over 72 hours from initial call to ********************************* desperately begging for help on Jan 23rd, 2023 when vehicle broke down) and as a direct result my car was vandalised, and apparently slept in by homeless people, broken windshield, dented fender and leather interior is destroyed. I was left home all alone with no transportation, no groceries & no medication that i desperately needed from pharmacy, i had two seizures from my disability also directly related to this issue. Absolutely inexcusable, unreasonable and possibly illegal service. Will be seeking legal assistance in this extremely well documented case. This is my second brand new **** i have purchased, never ever again, **** Mfg, Mopar ************* and Stellantis will never see my business again.UPDATE: vehicle found & returned, same problems, car stalled while running, door handle fell off, car wouldn't start, car wouldn't lock, etc.. Absolutely no sense of urgency or even a sense of humanity from FCA, *************************** case mgr ******* (x.4062505)Extremely frustrated and disappointed.

  Business Response

  Date: 02/24/2023

  Better Business Bureau of ******* & *************************************** *****************., Ste. 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB case - 19457171 
  Our File: 85564617 
  Dear ***************************************:  
  Thank you for forwarding the complaint from ***************************** for the 2016 **** 500X TREKKING AWD, VIN *****************. according to our current records a case manager has ordered parts for the repair of the vehicle which are back ordered right now. The customer will be contacted when the parts are in so that the repairs can be completed. 
  Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls. There is also 2 open recall that the case manager might be working on also for the customer.  
  **********;
   ********************** Customer Support 

  Customer Answer

  Date: 02/24/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uconnect System Malfunction/Delamination: EXTREME SAFETY ISSUE: 1. Screen freezes intermittently and fails to project image onscreen while backing up-causing disorientation and driver confusion. 2. Independent of operator touching screen: --system turns on/off. --increases/decreases volume. --changes stations/media modes/bluetooth. --navigation frequently freezes during critical intersections. --climate control inaccessible. --randomly dials 911 and other random phone numbers. 3. UConnect fails to turn off even after leaving vehicle. Vehicle is primarily driven by inexperienced 17-yr-olddriver. He gets disoriented when back-up camera freezes causing him to stop/park/restart vehicle very possibly putting him in ***** way. He has consistently complained about how distracting it is to try to control the system malfunctions while driving. Very often needing to pull over in areas that *** not be safe. I have called Jeep Cares, FCA ************************* and visited Dealer ********** and ************* They are aware of but refuse to address the problem in spite of NUMEROUS COMPLAINTS ONLINE until I pay them non-refundable $195 for them to diagnose a known problem and activate my case. Numerous customers were granted replacement with less serious issues than mine. Have video taken in 2020 showing the issues "in action", but can only upload still image per your requirements.

  Business Response

  Date: 02/23/2023

  Better Business Bureau of ******* & *************************************** *****************., Ste. 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No: 19449385 
  Our File: 85553388 

  
  Dear ***************************************:  

  
  Thank you for forwarding the complaint from ********************* or the 2018 JEEP GRAND CHEROKEE LIMITED 4X4 VIN *****************. according to our current records, case ******** shows that the vehicle has been to the dealership and customer must pay for the diagnosis to determine what the next steps are. I am showing that the customer is out of warranty and is also past the goodwill parameters for assistance. From one of the Team leads I was advised to send the case up to a case manager for assistance with the delamination of the radio screen. The Jeep will need to go back to the dealership for the diagnosis also. The charge can be discussed with the case manager. 
  Stellantis will still work with the customer to get to the best resolution for the customer.  ********************** will follow all warranties, extended warranties and recalls so the customer can be notified 

  
  Thank you,  
  Randy 
   Stellantis Customer Support 

  Customer Answer

  Date: 02/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  
  I would like to document that the delamination issue is well-known among the Jeep community and dealerships. Having to pay $195+ for the "diagnostic" is exploitive and unethical in this situation. If it were and "unknown" reason, I would certainly not be offended, considering I have previously purchased 6 Jeep Grand Cherokees, of which I currently own 2, as well as a Ram truck. Considering my extreme Jeep loyalty and advocacy for Jeep/Ram products, my expectations were greater for a reasonable accommodation of replacement.

  
  The 2018 vehicle in question is driven by my 17-yr-old son, who gets disoriented when the system malfunctions while he is driving. Of critical concern is while backing up and the video screen freezes. The confusion this causes not only puts him directly in ***** way, but inhibits the expectation that the area is clear behind the vehicle, which may put others at risk of severe injury or death.

  
  It appears that my options are:

  
  A). Purchase and install a new Unconnect unit at significantly less out-of-pocket expense, and sever my long-standing relationship with FCA vehicles 

  
  B). Submit and pay for dealer diagnostic, parts and labor at Jeep *************** out-of-pocket expense $1500 or more, with no indication if Jeep will consider this a customer-loyalty/retention act of goodwill. 

  
  If I choose the latter option, the outcome has a greater risk for my dissatisfaction. However, I will trust that Jeep will do the right thing to preserve my customer loyalty and replace the unit at minimal expense to me. 

  
  Therefore, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  
  Regards,

  
  *************************