Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Stellantis

  1000 Chrysler Drive Auburn Hills, MI 48326-2766

• 

  Stellantis

  P.O. Box 2700 Troy, MI 48007-2700

• 

  Stellantis

  P.O. Box 21-8004 Auburn Hills, MI 48321-0800

• 

  Stellantis

  P.O. Box 61024 Port Huron, MI 48061

• 

  Stellantis

  PO Box 21-8004 Auburn Hills, MI 48321

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/28/22, I took my 2019 dodge ram **** chrysler's dodge ram in springfield for an oil and filter change. On this visit, I mentioned to the tech *********************** the vehicle had shut off and the check engine light came on, however went off prior to my arrival. After service, he stated vehicle was great. Afterwards, the vehicle would randomly shut off and stall so would end up taking it back to the dealership on 11/2/22 and 12/16/22 for the same issue. This issue continued after so called repairs. The stalls will continue and I brought the vehicle back on 1/4/23. They stated to have found the problem, however they had to break down the engine to find the issue. Upon doing so, they found engine sludge, which is a coverable expense under the power train warranty. However, ******* service tech stated Chrysler will not cover it unless I can produce oil maintenance receipts from the previous owner and prior to my purchase of this vehicle. I went to the previous car dealership and they stated they do not have prior maintenance receipts from the previous owner. The only industry documented oil change was at their sister dealership reedman toll in ********** on 5/14/21 at ****** miles. I was informed that chrysler will not honor this warranty repair, even though it is an eligible warranty item under the power train warranty coverage. I spoke with ******* to request the claim be filed under the extended warranty company. He did and was informed they will not cover the claim because it is eligible to be covered under Chryslers manufacturers power train warranty. Chrysler will not cover this expense, due to possible prior owners undocumented oil changes. So, as of now, I am the responsible party to cover full costs of repair despite it being a warranty issue. In five months, I put on ***** miles since purchase and had two oil changes, yet being denied coverage of a warranty item. vin 1c6srfft5kn864414 Desired outcome - warranty repair

  Business Response

  Date: 02/22/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No: ********  
  Our File: 85542752 

  
  Dear ***************************************:  

  
  Thank you for forwarding the complaint from ********************* for the 2019 RAM **** BIGHORN/******** CREW 4X4 VIN *****************. according to our current records, the customer has never contacted in to ***************** at ************** to see if there was any assistance that can be done to assist the customer. There is also no records of the dealer asking the customer to supply the maintenance records. 
  
  My recommendation is to have the customer call Ram customer care and bring the vehicle to the dealership for a diagnosis. Customer can reference this case that I have made. 
   Stellantis will notify the customer of any future recalls that *** come out for the vehicle.  Will monitor the repairs history on the vehicle and assist with any repairs under the warranties of the vehicle, any extended warranties or Mopar Vehicle Protection plans that are on the vehicle. 

  
  Thank you,  

  
  **********;

  
   Stellantis Customer Support 
  

  Customer Answer

  Date: 02/22/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Thank you for *****'s response in an attempt to resolve my complaint.  Unfortunately the response did not provide any immediate resolution, based on the following:

   

  ***** stated I never contacted ram customer care for assistance. 

  The service tech I dropped my vehicle off on 1/4/2023 was *************************. I have been in communication with him only.  He never offered me an option to contact ram customer care to resolve this issue, so I never knew of this option. He only told me the work will only be covered if I provide oil change documentation prior to my purchase of the vehicle.   (Which is impossible) He never gave me an option to call ram customer care, or I would have. I did take it upon myself to call chrysler customer care twice, to seek assistance, however was told someone will call me back.  This never happened.  So, I was forced to file a complaint with BBB.   please note i did call customer care this morning and was given a case number of 85544162.  The representative stated she cannot help with this claim, as it has been open and only ***** can assist.  She stated ***** should contact me within two business days and if not to call back.  However, this particular representative was of no immediate help.

  ***** also stated there are no records of the dealer asking me to supply the maintenance records

  all of my communication was with ******* - service tech and over the phone. he stated the issue is under warranty and can be covered, however sludge in the engine suggests that oil changes may not have been completed.  He stated they will only cover it if I provide previous owner's records of oil changes.  I went to the previous dealer where I purchased the vehicle from and was told they dont have previous owner's maintenance records.  I informed ******* of this on 2/16/23.  I also did my research and saw that prior to my purchase, an oil change was completed, prior to my purchase, was at reedman toll chrysler dodge jeep ram of jenkintown on 5/14/2021 (prior to my purchase).   The female service rep from ********** stated she will send over proof of oil change to *******.  Since the purchase of my vehicle, i have had two oil changes, and i only put on a total of **** miles. So there is absolutely no maintenance negligence on my end. 

   

  ***** also recommended that I bring my vehicle to the dealership for a diagnosis

  The vehicle has been back and forth to the dealership due to consistent stalling.  The vehicle was last brought to the dealership and given to ******* - service on 1/4/2023 and has been at the dealership since. I have been without the vehicle for almost two months waiting for repair.  

  Regards,
  
  *********************

  Business Response

  Date: 03/09/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No: 19439427 
  Our File: 85668527 
  Dear ***************************************:  
  Thank you for forwarding the complaint from ********************* for the 2019 RAM **** BIGHORN/******** CREW 4X4 VIN *****************. according to our current records, this case ******** is still open with a case manager. 
  I also called the dealership and spoke to ***** the service adviser who stated there is an open RO which is for camshaft and a lot of parts ordered.  Service Adviser states he will speak to the tech on vehicle.  states that the vehicle will not be covered under warranty for the sludge in engine.  Has been at the dealership since on 01/4/2023.  Service adviser states that the customer has been told that ********************** will not cover the repair from sludge in engine.  Advised it was from lack of maintenance which is why it is declined. 
  Stellantis will honor all warranties, extended warranty, or recalls in order to assist the customer to resolve any issues with the vehicle. 
  Thank you,  
  **********;
  Stellantis Customer Support 

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2021 Dodge ******* in the summer of 2021. I do not drive the vehicle that hard or often. At ****** miles I notices the brakes squeaking. I take the car to a local Dodge dealership and they quote me $3,500 for new brakes. They also inform me to call Dodge because this is not normal and may be defective brakes. I call Dodge and they tell me to get a 2nd opinion at a different dealership. This new dealership tells me that a pin is sticking in the caliper. ********************** tells me they will cover the pin but not the pads and rotors. Why am I being forced to pay for these brakes when theres no way they should have worn out already?

  Business Response

  Date: 02/22/2023

  Better Business Bureau of ******* & **************** 
  *********************************************** 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No: 19438314 
  Our File: 85543043  

  
  Dear ***************************************:  

  
  Thank you for forwarding the complaint from ********************* for the 2019 RAM **** BIGHORN/******** CREW 4X4 VIN *****************. according to our current records, case ******** is still being assisted by a case manager.  
  Stellantis will notify the customer of any future recalls that *** come out for the vehicle.  Will monitor the repairs history on the vehicle and assist with any repairs under the warranties of the vehicle, any extended warranties or Mopar Vehicle Protection plans that are on the vehicle. 

  
  Thank you,  
  **********;
   Stellantis Customer Support 

  Customer Answer

  Date: 02/22/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]The mentioned vehicle is not even the one Im referring to. Mine is a 2021 Dodge ******* VIN#: *****************.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:02/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2018 Jeep Grand Cherokee. Bought it a year ago with around ***** miles on it. It has a 3.6 liter engine. Reports of the early models of this engine 2013 thru 2016 had problems. The top half of the motors, the heads and relate components wore out rather quickly. Jeep said they fixed the problems with this engine. They have not. Same issue with my 2018. Heads, cams, valves, all wore out with ****** miles on it. Jeep is ignoring me. They know this engine is a problem. I have called them three times, always told a case manager will contact me. The car has been in the shop for almost a month. I have yet to be contacted by anyone from Jeep. Shop can't get parts, Can only get them from Jeep. I call jeep, they say they will help expedite the parts yet they never call the parts supplier. I have given them the supplier name and phone number. I have given them the shop name and phone number. They have never called the shop. Jeep has given me a case number- ******** but have done nothing else. I've asked jeep people if the parts are the same poor quality parts as the original. They ignore my question. Jeep needs to cover at least the cost of the parts for this repair.

  Business Response

  Date: 02/20/2023

  Better Business Bureau of ******* & *************************************** *****************., Ste. 100 
  **********, ** 48076-4163 
  Mrs. ******************************;

  
  Fax: ************

  
  BBB Case No: 19433232 

  
  Our File: 85518459 

  
  Dear ***************************************: 

  
  Thank you for forwarding the complaint from ********************* for the 2018 JEEP GRAND CHEROKEE LIMITED 4X4 VIN *****************. according to our current records, case ******** is being worked by a case manager is working on getting the part for the customers vehicle concern.  
  Stellantis will notify the customer of any future recalls that *** come out for the vehicle. Will monitor the repairs history on the vehicle and assist with any repairs under the warranties of the vehicle or any extended warranties that *** come out.  

  
  Thank you,  
  **********;
   Stellantis Customer Support 

  Customer Answer

  Date: 03/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Their response is quite frankly bull.  I contacted them four times.  Each time I spoke with someone who answers the phone.   After I explained my complaint each time I was given the same answer.  My complaint has been given to a representative.  She, I don't recall her name, will contact me in a day or two to discuss the complaint about my 2018 Jeep.Each time I waited approximately a week with no call back before I called them again.  I gave them the jeep facility where the repair shop was trying to get the parts from each time I called.  I gave them the name and phone number of the repair facility.  NEVER, did they call the repair facility or the jeep facility where the parts were coming from.  The information Jeep has out there on the engine in this Jeep is a lie.  They said they had the problems solved with this year jeep and engine that they had with earlier models.  IT'S a LIE,  I have the same problems with the Heads and other internal parts as the old models had.  I had to have the whole upper end of this engine rebuild.  ***** dollars worth of repairs.  That's half of what I owe on it yet.  This engine is a problem engine, they know it.  ****** miles on my Jeep and the motor was junk.  They know it's junk.  They should stand behind their product and at least cover the cost of the parts and the shop work needed to repair the engine.  NOTHING ELSE IS ACCEPTABLE unless they want to buy it back from me for what I paid for it a year ago.
  
  Regards,
  
  *********************

  Business Response

  Date: 07/24/2023

  This case ******** was made to respond to the BBB.    According to case V the customer went to an independent repair shop to have the vehicle repaired.   

• Initial Complaint

  Date:02/18/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2022 ram ecodiesel. Within first year of owning vehicle. Wife was driving my newborn daughter and four year old daughter when the truck shut off on her while on the highway putting her in a dangerous situation with a truck with no power. Upon taking it to dealership, they said it sounds like your high flow fuel pump went out, and there is actually a recall on that. I was never informed of any recall. Dealer stated that fuel pump imploded and sent metal shavings into entire fuel system and that the entire fuel system will have to be replaced. Was advised that dodge (stelantis) does not have an eta on the fix for this recall until 2nd quarter if 2023. Dealer told me that parts are at least 2 months out and that when they get the parts it will be the same brand and part for the highflow fuel pump which means it is highly likely to happen again. So they are telling me i will be out of a truck for at least 8 weeks or 60 days.

  Business Response

  Date: 02/20/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 

  
  **********, ** 48076-4163 
  Mrs. ******************************;

  
  Fax: ************ 
  BBB Case No: 19428814 

  
  Our File: ******** 

  
  Dear ***************************************:  

  
  Thank you for forwarding the complaint from ************************* for the 2022 RAM **** REBEL CREW CAB 4X4 VIN *****************. according to our current records, the Z96 recall is not on the customer's vehicle at this time. There is one open recall which is the ZB8 Safety Campaign 2019 - 2022 D Truck Tailgate Latch Alignment that can be completed at the dealership. 
  
  I am also escalating the case ******** to a case manager to assist the customer with the repair of the vehicle. 
  
  Stellantis will notify the customer of any future recalls that *** come out for the vehicle. Will monitor the repairs history on the vehicle and assist with any repairs under the warranties of the vehicle. 

  
  Thank you,  
  **********;
   Stellantis Customer Support 

  Customer Answer

  Date: 02/20/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [The reason i do not accept the business response, is because the dodge ram dealership my vehicle is at. Has confirmed that my vehicle has had the high fuel pump fail.they have been sending tests and samples to stelantis. As it is part of the recall, per dealership.:]
  
  Regards,
  
  *************************

• Initial Complaint

  Date:02/17/2023

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2014 Jeep Grand Cherokee Larado through a car dealership in 2017. In 2020 the car alternator went out on me while driving on the highway. It was a very dangerous situation and I had my child in the car. I had to be towed to the closet mechanic shop. I purchased the car six years ago Ive had the car registered in my name and address I have never received any notifications from Jeep Chrysler about recalls. I was recently informed there was a alternator recall in 2017. By law the car company is supposed to provide all registrants the update on all recalls. There are currently (3) recalls on my vehicle and I have not been notified. My car has been registered to me for over six years. I paid to have my cars alternator repaired in order to drive to work the following day and because I was never informed about the recall. I submitted all requested documents to NHTSA and today I received a denial letter saying my car was out of warranty. And it wasnt repaired at a particular dealership. How could it when the faulty alternator blow out on the highway and it had to be towed. How would I know there was a recall when company never reached out to me? I was told to call the phone number provided for the guidelines as to why it was denied. ***** said she cant give me any information. I requested all the information in writing about what the warranty had to be (there was a 2017 recall on my issue). I wanted in writing where it had to be repaired. I wanted in writing why havent I received notification from there company. ***** at the number said she could not provide me anything in writing. I could had died in the car with my child because of an issue the company was aware of they dont want to reimburse me for the money I put out $993 to repair the issue they were well aware of was deadly. Im requesting a refund on the recall repairs I made in 2020 on the alternator.

  Business Response

  Date: 02/17/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No: ********  
  Our File: 85504872 
  
  Dear ***************************************:  

  
  Thank you for forwarding the complaint from ***************************** for the 2014 JEEP GRAND CHEROKEE LAREDO 4X4 VIN *****************. according to our current records,  Recall P60 was completed on 7/14/2015 and has a 2 year warranty on the parts so if the alternator went in 2020 this would be a customer pay for the repair and will not be reimbursed and not have been notified of this recall.  The T59 brake booster water shield recall came out on 11/9/2017 and the U65 *****my WD/WK Can Bus came out on 06/21/2018 so if the customers information was correct on the vehicle file she should have been notified.  For the two open recalls T59 and U65 the customer can go to her local ********************** dealership to have them repaired free of charge.    
  For the following recalls P36 Sun Visor wiring that was completed on 01/22/2015.  For the P60 Alternator recall was completed on 7/14/2015.  For the P67 recall Occupant Restraint Control Module was completed on 7/14/2015 and the S27 Transmission Electronic Shift Lever was completed on 6/30/2016.  The customer would never receive notices on these recalls as they were completed before customer purchased the vehicle.   
  
  All recalls carry two year warranty on the parts and if they fail again in that two years they would be repaired at no cost to the customer.  If the failure occurs after the two years expire than it is the customers responsibility to pay for the repair.   
  
  Stellantis will notify the customer of any future recalls that *** come out for the vehicle. 

  
  Thank you,  
  Randy 
   Stellantis Customer Support 
  

  Customer Answer

  Date: 02/17/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  I 

  I request proof of the recalls that were completed and the location where they were completed. Im also request proof  in writing from the company (Name and Number) that replaced the alternator and any other recalls that are stated. I was told a completely different story when I called the phone number provided. This history does not match. 

  
  Regards,
  
  *****************************

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased brand new 2022 Chrysler Pacifica Hybrid in April. Earlier this month the vehicle began stalling at speed and did so 13 times in under 100 miles. ***** dealer has no solution and corporate Chrysler is not helping at all. There is a recall for this but the recall solution is just a software update to notify you in advance that the car will stall, not a fix. Corporate Chrysler has not responded to the dealers request on how to fix and are refusing to get us a rental, state a solution or a buyback the vehicle. Looking to get a timely resolution as we are without a vehicle and getting no response!

  Business Response

  Date: 02/15/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No: 19396187   
  Our File: ******** 
  
  Dear ***************************************:  
  Thank you for forwarding the complaint from ************************* the 2022   CHRYSLER PACIFICA HYBRID LIMITED VIN  *****************. according to our current records, case ******** that has been escalated to a case manager that is working with the **** also to find a resolution for the customer. The customer was also contacted on 02/15/2023 and was advised we would cover a rental for $65 per day.  
  Stellantis will still review the repair history for the customer also and will continue to honor any future repairs necessary per terms of ****************** warranty.  
  Thank you,  
  **********;
   Stellantis Customer Support 

  Customer Answer

  Date: 02/15/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  The rental car was offered as an expense reimbursement, which we are not comfortable paying up front for a rental car when Chrysler should be covering the cost.  It is also not enough money to get a rental of comparable size to our current 7 passenger van.  That would need to be $124 a day which has been told to them multiple times.  Was also told that since we mailed in lemon law paperwork, the case managers case would be closed when received and then there was no guarantee the legal team would reimburse the rental fees as it would be a different team so could be completely responsible for the rental fees.  Not an acceptable response.  Chrysler should be paying themselves for a rental car of equal size while they are figuring out how to repair our vehicle or buy it back.  A brand new transmission in a 10 month old car should not be needed and has us extremely concerned for the future of the vehicle

    And if this transmission is from the same manufacturer, it may have the same stalling issues!
  
  Regards,
  
  *********************

  Business Response

  Date: 03/08/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No: 19396187 
  Our File: 85664806 
  Dear ***************************************:  
  Thank you for forwarding the complaint from ********************* for the 2022 CHRYSLER PACIFICA HYBRID LIMITED VIN *****************. according to our current records, this case ******** the case manager is looking to resolve the issue with the transmission which has arrived at the dealership but there is no ETA on when it will be completed. As far as the lemon Law letter being submitted that is handled by the legal department which I do not have access to see their cases. I recommend that the customer contact the case manager at *************************** to see if there is anything else that can be reimbursed for the customer. 
  ********************** will honor all warranties, extended warranty, or recalls in order to assist the customer to resolve any issues with the vehicle. 
  Thank you,  
  **********;
  Stellantis Customer Support 

  Customer Answer

  Date: 03/14/2023

   

   

   

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

   

  The case manager will not speak to us since the lemon law case has been accepted.  Have not heard from ************** at all and the dealer has not reached out stating they have a transmission so not sure why they are stating it arrived.  We have heard nothing from Chrysler in about two weeks!  We will be continuing legal action with our lemon law case 

  
  Regards,
  
  *********************

  Business Response

  Date: 05/01/2023

  Thank you for forwarding the complaint from ***************************. According to our records, case ******** is now in the legal queue where I am not able to find any information on what is going on in the case.
  
  I have seen that the customer has brought the vehicle back to the dealership on April 24, 2023,for warning indicator lights are being on. I will send this case ******** back up to a case manager to see what can be done for the best resolution for the customer.
  
  ********************** will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
  
  Thank you
  
  *****
  
  Stellantis **************

  Customer Answer

  Date: 05/01/2023

  This response isn't even about me!  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  This response isn't about me!  It is giving me details about someone else entirely.  Another terrible service on Chrysler and FCA.  My case can just be closed unresolved.  We have a lemon law claim and they have done their final repair attempt which is working for now.  When the issue returns we will reopen our lemon law case and continue legal routes since they were unwilling to help in any way.  

   

   
  Regards,
  
  *********************

  Business Response

  Date: 07/24/2023

  This case ******** was made to respond to the BBB.   According to case ******** was with a case manager and it shows that the transmission repair was completed on March 30, 2023, with the vehicle returned to the customer. 

  Customer Answer

  Date: 07/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  To make a note, FCA was extremely rude and u helpful in this entire case.  Our lemon law case remains on hold and we will pursue legal action when our new transmission ultimately ends up stalling as well with FCA not receiving any more attempts to fix it since they have used their final repair attempt.  

  Regards,

  *********************

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern: We have been having problems with our 2020 Dodge *********** with the same issue since November 2022. The vehicle was brought in with the same issue two weeks later and we have been without the vehicle all this time. We are not looking to get it back until the end of February. We were told that we could get a rental car for 10 days for $550. Thats right thats what we were offered. It turns out that the remote key access module is the issue and is a known problem with this model. We have been working with Dodge *************** , ****. At times. He ignores us at times he is rude, I reached out on ******** to dodge cares, he was more courteous. We have asked for a supervisor above him. He seems to tell us that the buck stops with him and will not proceed forward with a higher up, nor will dodge cares in ******** They said that he is now responding, so it should be taken care of.**** responds when I tweet Dodge Cares.I have copies of correspondence back-and-forth if needed, as well as voicemails where **** said, some of his emails had not gotten through to us.We are longtime Mopar customers. Our efforts to ask for a supervisor have been ignored at times, and and at other times saying that it can be solved at this level. Our request for a simple arm. Sorry Ive been completely ignored by ****. This is customer disservice. Our good manners not used for fear of reprisal by litigation? Unbelievable. Communication understanding, and sincere helpfulness goes a long way.*********, **** and ***************************

  Customer Answer

  Date: 02/13/2023

  Regarding complaint # ********

  requested VIN # *****************

  Dodge Case # Case # ********

   

  Sincerely, ****************************;

  Business Response

  Date: 02/15/2023

  Better Business Bureau of ******* & **************** 
   
  *********************************************** 100 
   
  **********, ** 48076-4163 
   
  Mrs. ******************************;
   
  Fax: ************ 
   
  BBB Case No: 19389559 
   
  Our File: 84896001 
   
   
  
  Dear ***************************************: 
   
  Thank you for forwarding the reply from ************************* regarding the 2022 Ram **** ************ Cab 4X4. according to our current records the customer is working with a case manager and there is no need to intervene. 
  
   
  
  Thank you, 
   
  Devon 
   
  Stellantis Customer Support 

  Customer Answer

  Date: 02/16/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [the issues are still not addressed. The discourtesy has still not been addressed. Being able to escalate this is still not being addressed. In fact, the response that you left was dismissive. We still do not have our vehicle. Why were we not given a vehicle except for 10 business days or $550. Why do you not take customer satisfaction into consideration? What about all the costs incurred not having our vehicle and specifically a truck. We have needed to use a truck many times. There is loss of opportunity cost involved in this. Your lack of customer service is unbelievable.

  :]
  
  Regards,
  
  ***** And *************************

• Initial Complaint

  Date:02/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had the left cylinder head fail on my 2016 jeep wrangler with only ****** miles on it. *** issue started when the engine light came on with a P0304 (cylinder 4 misfire) error code and the jeep was running extremely rough. I took it to the dealer and as part of their diagnosis they did a pressure leak down test which the car failed. This meant that the left cylinder head was bad and needed to be replaced. I have reached out to Jeep ************* for assistance with the repair. ***y refused to cover the repair because the car is over 6 years old. Normally this would be acceptable considering the warranty on the car is 5 years or ****** miles. *** special circumstance here is the left cylinder head failures in the 3.6L Pentastar engine have been a common problem across the *** product line using this engine for many model years including 2016. Jeep extended the warranty on 2011 to 2013 model years to ******* miles or 10 years for this exact issue. I strongly feel that Jeep should cover this repair considering the known issue, the previous warranty extensions and the fact that the car only has ****** miles on it. A simple internet search reveals that *** never fixed the issue as they have continued through the 2016 model year but they stopped extending the warranties anyway. I spent about a week and a half trying to work with Jeep ************* on this which was a bad experience. Some of the issues were never hearing back when I was told I would, misleading information, and confusion on the state of the case when I called back. *** repair total was $3,216.35.

  Business Response

  Date: 02/15/2023

  Better Business Bureau of ******* & Eastern ******** 
   
  26777 *****************., Ste. 100 
   
  **********, ** 48076-4163 
   
  Mrs. ******************************;
   
  Fax: ************ 
   
  BBB Case No: 19389366 
   
  Our File: 85481047 
   
   
  Dear ***************************************: 
   
  Thank you for forwarding the complaint from ******************************* regarding the 2016 Jeep Wrangler Unlimited Sahara 4x4. according to our current records, the customer was denied reimbursement for a left cylinder head repair due to him being outside of warranty. Upon further view decision remains unchanged. 
  
  Thank you, 
   
  Devon 
   
  Stellantis Customer Support 

  Customer Answer

  Date: 02/15/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my used 2015 Dodge Durango May 2021. The following week I was given a warning after being pulled over due to the license plate lights not working. I then noticed the whole assembly was not lit. Upon contacting the dealership, ***************** in Cranberry, ** I was advised I would have to cover the cost. After a while and a few discussions the advised they would cover the cost. I read forums to see thousands of people dealing with this issue because water was still intruding what is supposed to be a sealed unit. Fast forward to February 2023 my new tracklight has shorted again and is not working. Til this day there still is no recall for a known issue. Owners of the 2014-present dodge Durango either risk being pulled over and possibly cited or they have to not drive their vehicles while its raining and cant drive at night. Possibly a new unit that is actually sealed is the next fix. Stellantis makes millions they should be able to correct this issue.

  Business Response

  Date: 02/15/2023

  Better Business Bureau of ******* & ************************************************* *****************., Ste. 100 
   
  **********, ** 48076-4163 
   
  Mrs. ******************************;
   
  Fax: ************ 
   
  BBB Case No: 19370105 
   
  Our File: 85424682 
   
   
  
  Dear ***************************************: 
   
  Thank you for forwarding the complaint from *********************** regarding the 2015 Dodge Durango R/T AWD *****************. according to our current records, the customer is looking to get cost assistance to cover getting his taillights replaced. Customers warranty expired for the taillights on March 30, 2018 or at ****** whichever occurred first. Upon further investigation the customer does not meet our goodwill parameters. 
  
   
  
  Thank you, 
   
  Devon 
   
  Stellantis Customer Support 

  Customer Answer

  Date: 02/15/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I reject the response because no matter the warranty parameters these parts for millions of vehicles still have a defect. If the warranty was an issue the Racetrack Light wouldnt have been replaced when the vehicle was purchased 5/2021. The dealership where I purchased the vehicle has notified me that they will honor the 2 year part warranty that Mopar offers but this company is making owners cover the cost of a defect and thats the basis of my complaint. My complaint wasnt considered and I dont think it was even read due to the fact the person who responded didnt type my name as typed. This complaint isnt just for me, its for the hundreds of thousands of consumers with the same issue. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2015 Dodge Ram ****, VIN # FS786831 in 2017.I did buy extended warranty at the time of purchase, but it has expired.While taking it to my mechanic for inspection, he informed me that it had bad cam shift and lifters, aka, the engine is shot. It was his opinion that that should not happen on a 2015 Ram with ****** miles on it. But rather, much older with ******* miles.I conducted further research and uncovered that there have been thousands of this particular truck with the same problem.....I took it to ********* in *********** **, where I made the purchase.They did their own diagnostics with the same outcome. (At a approximate $6000.00 charge for repair)I then contacted Dodge, which I believe to be Stellantis, twice. I was denied the opportunity to speak with management and told they could do Nothing, because the extended warranty exp. That it would be an out of pocket expense. When I pressed, unsuccessfully, to speak with a supervisor, I was told that the Dealer/*** had a, **** will assistance program.When I spoke to the dealer, they told me that they reached out to the, District Manager for Dealerships, but would not provide me contact information. They were told my truck was not covered.... However, I could contact Dodge as they have a, Good Will Assistance Program. (Sound familiar?)Needless to say neither Dodge/Stellantis, or *** took ownership for said program.Clearly, in spite of the fact that they MUST be aware of the problem/malfunction of this vehicle, based on my own search, they opt to take no responsibility.In terms of better business, they own this. They should have an obligation to the consumer, to me, to stand by their products.I am hurting financially, not thats particularly relevant, however note worthy and entirely disheartened by the situation Ive been placed in.I only recently paid the vehicle off, but now am forced to take a loan for repairs that should not have happened.......I Need your help. Thank you......

  Business Response

  Date: 02/15/2023

  Better Business Bureau of ******* & *************************************** *****************., Ste. 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No: 19368315 
  Our File: 85478900 
  
  Dear ***************************************:  
  Thank you for forwarding the complaint from **** Lomonoco regarding the 2015 Ram **** ************ Cab 4x4 VIN  *****************. according to our current records, case ******** the cost assistance has been declined as the vehicle is too far out of warranty to meet our goodwill parameters. At this time there is no more that can be done for this customer so it will be an out-of-pocket expense. 
  Stellantis has reviewed the repair history for the customer also and will continue to honor any future repairs necessary per terms of ****************** warranty. 
  Thank you,  
  **********;
   Stellantis Customer Support 

  Customer Answer

  Date: 02/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Thank you for your ongoing support and engagement regarding my 2015 Dodge Ram.  I have read the response from Stellantis and found it to be somewhat deflective and incomplete;  Not addressing what is paramount to the complaint.

  I am, and was, fully aware that my warranty had expired. Also, the intent was not to focus on the Good Will Assistance Program, to which I never received a response. I was simply directed by ******** to contact Stellantis regarding said program. Upon doing so, I was redirected by them to take it up with ***

  My complaint is based on premature failure Faulty components of the engine at the factory stage., of which thousands of people, with the same problem, on the same vehicle, are all over the internet. I would have to believe Stellantis was aware of this problem before my complaint.  It would stand to reason, and not be in any form, common, that a 7 year old Dodge truck, with ****** miles on it, and a sticker price of $70,000, would or should require this level of repair; Save factory default. (Cams,lifters, etc.) Particularly on a consistently (and documented) well maintained vehicle. I am asking Stellantis to please stop pretending that this is normal. Unless, they intend to market their new vehicles as having a 6/7 year life span.

  Out of pocket expense to me, they stated I want Stellantis to own this problem, and do what is right by me, the consumer, by reimbursing me the $5,831.68 (loan money) for cost of replacement of faulty parts, repair and labor.

  I want very much for Stellantis to stand by their product..

  Regards,
  
  *************************