Business Profile

Auto Manufacturers

Stellantis

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturers.

Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,571 total complaints in the last 3 years.
531 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RE: Jeep Compass 4x4 Vin# *****************;Warranty Expiration Date: 2024-01-16 (36 Months or ****** Miles).My vehicle failed to start on October 29, 2022. I have requested towing service to Jeep dealer via MOPAR the same day. My vehicle was towed on October 29, 2022 to **** Chrysler Jeep Dodge ********* at *********************************************************************. Ever since October 29, 2022 my vehicle was at the dealer's shop. I was advised that there is a need for battery and some other part replacement, both falling under MOPAR Warranty (with no cost to me to repair). I was also provided a rental car at no cost to me (dealer said it's covered by warranty). I have recently contacted dealer and inquired when my vehicle would be ready for pick up. In response, technician at the Jeep dealership stated that they can't repair the vehicle until they receive the part they ordered and that it is currently not available at any part's warehouse. They assured me that I will incur no charges for rental car and the repair will be free, since my vehicle is under warranty. But they couldn't tell me if it will take a month, a year or indefinite time to get a part to repair my vehicle. I request MOPAR to provide the necessary part to dealer so they can repair my vehicle, or to replace my vehicle if it stays at the dealership for more than 30 days since it was towed there on October 29, 2022. If my request can not be accommodated, I demand that this case be handled via arbitration.
Business Response
Date: 12/16/2022
December 14, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 18454792

Our File No.: 84847055

Dear **************:

Thank you for forwarding the complaint from ******************************* concerning her 2021 Jeep Compass Vehicle.

Customer sent a ******************** Letter to FCA requesting the Battery and other Parts be replaced under Warranty on her 2021 Jeep Compass Vehicle. Parts were on Backorder. FCA Parts Expediting Team was able to locate the Parts and they were shipped to the local Dealership. The Vehicle will be repaired under Warranty to resolve the Complaint. The Customer was advised.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Initial Complaint
Date:11/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a 2014 dodge ram that I purchase from the Ram dealership in ********* **.. around 2016.the truck has currently ****** original miles, It has been garage kept, has never been off road, nor has it been used in construction . The truck had a recall relating to the tail gate does not close. I took it to the dealership where I initially purchased the truck from. they acknowledged the recall and supposed to have done the repair. Unfortunately, the tail gate is having the same problem now. I called the corporate office on November 11 2022 and spoke with their customer service. they informed me they this world be out of warranty and they will not fix it. considering the condition of the truck , I feel this is a safety issue and they should fix it. a few months back, I was trying to plug the small utility trailer wire harness to the truck plug. The tail gate opened suddenly by itself and hit me on the back of my head, I had to go to the hospital for a head scan. this is a serious safety issue and *** should fix this problem. I would appreciate your help to have Ram corporate resolve this issue.
Business Response
Date: 12/06/2022
December 2, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 18446152

Our File No.: 84774699

Dear **************:

Thank you for forwarding the complaint from ****** El ***** concerning his 2014 Ram **** Vehicle.

Customer sent a ******************** Letter to FCA requesting the tailgate latch repair on his 2014 Ram **** Vehicle be done under Warranty. The 3/36 Factory Warranty has since expired on the Vehicle. The Customer was contacted on 12/1/22 FCA agreed to reimburse the liftgate latch repair parts and labor as goodwill with Dealer paid receipt. FCA will send a reimbursement check to the address provided when all work is completed, and the receipt is provided to resolve the Complaint. The Customer was advised.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Initial Complaint
Date:11/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 2022 ram truck was mis built with a wiring harness. The dealership has had it from aug-sept and now from End of October to present. I called Ram to ask for a two month reimbursement towards my lease payments. They denied and told us we will not get a reimbursement. It is not right that Ive been paying monthly for a truck I dont have.
Customer Answer
Date: 11/22/2022
Hello,
here is my vin number.
*****************
thank you!
*****************************
Business Response
Date: 12/16/2022
December 14, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 18439714

Our File No.: 84847048

Dear **************:

Thank you for forwarding the complaint from ***************************** concerning his 2022 Ram **** Vehicle.

Customer sent a ******************** Letter to FCA requesting reimbursement for Car Payments due to a Wiring Harness issue on his 2022 Ram **** Vehicle. Parts were on Backorder. FCA Parts Expediting Team is working to get the Part so repairs can be completed on the Vehicle as soon as possible. FCA agreed to reimburse 1 Car Payment totaling $824.12 as goodwill for the down time. A reimbursement check will be mailed to the address provided to resolve the Complaint.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Initial Complaint
Date:11/21/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a ram **** on may 16 2022, truck was built on august 20, 2022. The truck is still sitting in ****** with no ship date. My dealer is not getting g any answers from their ram rep. ** has been 6 months and 5 days since order date and still no ship date on truck. This is an employee purchased vehicle with a case number that has been assigned to it. Case number is ********. We need to find out what is going on. The truck is going to be a year old by the time it may arrive. This is my first build to spec truck I ordered and probably going to be the last truck I think about doing an order on. My experience has been the worst in trying to get a new truck to order.
Business Response
Date: 12/09/2022
December 9, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 18447710

Our File No.: 84832852

Dear **************:

Thank you for forwarding the complaint from ******************* concerning his 2022 Ram **** Vehicle Order Status.

Customer sent a ******************** Letter to FCA requesting his 2022 Ram **** Vehicle New Order be Delivered to his local FCA Dealer where he purchased it. The Vehicle has been built and is currently in the shipping process. The Current ETA to the Dealer is 12/23/22. FCA regrets any delays in the shipping process. FCA recommends the Customer contact his local FCA purchasing Dealer Sales Manager and General Manager for any updates on the New Vehicle Order Status as they will have all the up-to-date information requested on the order to resolve the Complaint.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Customer Answer
Date: 12/09/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************
Initial Complaint
Date:11/17/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a car. A Jeep Wrangler 4xe 2021. It has roughly ***** miles on it. There is an issue with the hybrid engine. After being in the shop for 3 weeks, they have yet to diagnose and fix the problem. Of these 3 weeks, they pay for 10 days of a rental car. Meanwhile I am making car payments and paying for a rental car out of pocket for a car that I don't even have to drive. The problem is with the hybrid engine and it is clearly, at this point, a mechanical problem from manufacturing however Jeep / ********* refuses to pay for my rental car and to try to make things right.
Customer Answer
Date: 11/21/2022
Hi,

Thanks for reaching out. The last 8 of my VIN number is: MW644796

Thank You
****
Initial Complaint
Date:11/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Nov 11, 2022, my 2015 RAM **** was diagnosed with broken exhaust studs and exhaust manifolds that needed to be replaced. There were no current recalls on the defect, but upon further research, it appears that hundreds (or more) owners have suffered from the same faulty component. The dealership I brought it to in *******, ** said that it is a common and well documented issue but *** refuses to take accountability for what appears to be an obvious defect, which means I'm personally on the hook for the $2,031.89 repair.
Customer Answer
Date: 11/17/2022
My VIN is 1c6rr7ut3fs697243
Business Response
Date: 12/09/2022
December 9, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 18407352

Our File No.: 84232337

Dear **************:

Thank you for forwarding the complaint from ***************** concerning his 2015 Ram **** Vehicle.

Customer sent a ******************** Letter to FCA requesting reimbursement for Broken Exhaust Studs and Exhaust Manifold Repairs done on his 2015 Ram **** Vehicle. The 3/36 Factory Warranty has expired by time and miles on the Vehicle. FCA declined any goodwill cost assistance or reimbursement on the repairs as requested. The Customer was advised.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****

Customer Answer
Date: 12/12/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear in my original submission. They should take accountability for this widespread factory defect.

Regards,

*****************
Initial Complaint
Date:11/15/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My truck is covered under warranty and i have to bring it to a dealer for repair however no dealer (except one) on long island was willing to take it saying they are too back logged the one that was willing will take approximately 3-4 weeks to even see it meanwhile i am paying a loan on a car a cannot use and am not allowed to bring it anywhere else for repair as what is wrong would be covered under warranty and they cannot confirm they would pay for the repair to be done elsewhere this is completely unacceptable
Customer Answer
Date: 11/16/2022
Vin 1c6srfft4kn611472 it was overheating i bought it in April used and only put **** miles on it as i have a company truck for work i had it towed to the dealer since it is under warranty both the 60k **************** an extended warranty if the repair is covered under the power train i was told it needed to be fone at a dealer while any repair shop would have had it back to me in a week i am now without a car for at least a month and had to cancel a trip to see my father for Thanksgiving
Business Response
Date: 12/09/2022
December 9, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 18409934

Our File No.: 84832717

Dear **************:

Thank you for forwarding the complaint from ************************* concerning his 2019 Ram **** Vehicle.

Customer sent a ******************** Letter to FCA requesting a local FCA Dealership repair the oil cooler and exhaust manifold bolts on his 2019 Ram **** Vehicle. Several Dealers in the are were booked and could not look at the Vehicle to do repairs. The Customer was contacted on 12/9/22 and he advised one Dealer in the area was able to complete repairs and resolve the Complaint. FCA Provided direct line to the Customer if he has problems finding a servicing FCA Dealership in the future.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Customer Answer
Date: 12/09/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
Date:11/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I purchased a 2020 Jeep Wrangler in Sept of 2020 from Lithia Jeep in ****, **. They delivered the vehicle to ** and everything has been fine up until recently. While driving on the highway at speeds of ************************************************************ a pothole the Jeep front end wobbles uncontrollably and dangerously. I took the Jeep to ********** Chrysler Dodge Jeep Ram at *******************************************************************. I was telling my service advisor and he says "Oh we call that the Jeep Death Wobble". I left the vehicle with them and received a call several hours later telling me they located the problem but were unable to fix it at this time because the part is backordered and they had no idea when it would be available. They also informed me that I needed to come and pick up my jeep and they would notify me when the part came in. I asked them if they expected me to drive an unsafe vehicle while waiting for the part and they said there was nothing else that could be done at this time.I paid almost $60,000 for this jeep along with ************ Extended warranty and that they were only willing to provide me a rental car for 5 days. That seems pretty sad since this is a manufacturer defect that has been going on for years.
Business Response
Date: 11/29/2022
November 25, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 18395908

Our File No.: 84658687

Dear **************:

Thank you for forwarding the complaint from ********************************* concerning his 2020 Jeep Wrangler Vehicle.

Customer sent a ******************** Letter to FCA requesting the Steering Damper be replaced on his 2020 Jeep Wrangler Vehicle or FCA provide a Replacement due to a Steering Wobble issue. The Part was on Backorder. FCA contacted the Parts expediting Team and the Part has been shipped to the local FCA Dealership to resolve the Complaint. FCA recommends the Customer contact his local FCA Dealership Parts and ******************* to schedule the repairs once the Steering Damper Part Arrives.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Customer Answer
Date: 12/02/2022
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I cannot seem to wrap my head around several items relating to this matter...
The fact that a dealership is only allotted 2 of these parts be ordered per week.
The fact that when it was diagnosed and I was called by the technician, who was extremely rude on the phone, told me and I quote 'the part is on backorder and we do not know when it will come in, so come get your jeep'. I asked him how I was to drive my jeep in the condition it was in and he responded 'just don't drive on the highway'. I cannot believe that FCA would recommend or allow its employees to tell a customer to drive their vehicle with a known mechanical defect that has been going on for years.
The fact that I have reached out to many jeep owners across America and they all tell me that there are about 20 things that can cause the JEEP DEATH WOBBLE, and may not even be the steering damper at all.

Regards,

*********************************
Initial Complaint
Date:11/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a brand new Ram **** on 9/6/2022 and it began having engine issues and would not run properly on 9/12/22. I took it to ************************ of Lexington Park to get the problem fixed and the truck has been there since 9/19/2022. They have been able to duplicate the problem but can not fix the issue. The truck is still at the dealer as I write this on 11/12/22. That's 55 days I sent a certified letter to *** stating this truck is a lemon and I need it replaced or a complete buy back. That letter was received by them on 10/17/22 and I have not heard anything back from Ram. My case manager with Stellantis has not been helpful, she is very hard to reach and gives me general updates that are not helpful. Anytime I call the ******************** number they just try to transfer me to my case manager who is never available. I'm paying for a truck I haven't been able to drive for almost 2 months and *** is being absolutely no help. How do I reach someone at Ram that can resolve this issue completely? It has been an absolute nightmare dealing with this process. The dealer I purchased the truck from, ************ of ************ **, said they can't help. The servicing dealer said they can only work on the truck and can't help me with talking to ***. I reached out to the MD ******************************************* Services regarding the lack of response form Ram and they said it may be a while till they get to my case. I'm at my **** end and hate being left in the dark when i'm still paying for this brand new truck that i haven't been able to drive.My case manager is ***** | Stellantis Case Manager Phone: *************************** My case number is ******** MY case number with the MD *********************** is ****** Please let me know what other information you will need.***************************
Business Response
Date: 11/29/2022
November 25, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 18395383

Our File No.: 84658617

Dear **************:

Thank you for forwarding the complaint from *************************** concerning his 2022 Ram **** Vehicle.

Customer sent a ******************** Letter to FCA requesting Replacement or Buyback of his 2022 Ram **** Vehicle due to ongoing Engine Concerns. The Case is now being handled by an FCA Reacquisition Specialist who will be contacting the Customer to resolve the Complaint. The Customer was advised.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I own a Jeep Jet 2012, it has been recalled many times, one time is caused me a serous leg injury, the dealer **** Chrysler-Jeep-Dodge of ***************, ** has repeatedly failed to properly fix the many issues , they falsely billed me as well as the ***************** THEY CHEATED ME THE WARRANTY COMPANY AND DEFRAUDED US BOTH. In the past several weeks my Jeep has been taken to them more than 7 times and still NOT fixed yet they fraudulently billed the **************** and billed me over $2000.00 as under false and fraudulent pretenses. They never did properly fix the vehicle the Service Tech had no clue on what to do, he tried to Up-Sale me on items i did NOT need or Require. The vehicle is still unsafe to drive yet the dealership is so poorly managed and unable to know how to fix the issues that really needed fixing. They need to be factual, honest, ethical, truthful. They refuse to disclose who there registered agent of service is for legal action and the *** can not find any agent for service. They are NOT HONEST AND IN FACT ARE Liars, Fraudulent and dishonest. The **** DCA, FCA, **************** and Federal NTSA all have many complaints agaisnt them yet they have not been honest and allow unfixed, defective vehicles back on the road and tell we customers it is fixed when it is NOT AND IS DANGEROUS TO OPERATED ON THE ******
Customer Answer
Date: 11/14/2022
Here is the *** # *****************
Business Response
Date: 11/18/2022
11/18/2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No: bbb#********

Our File. Case 84674076

Dear **************:

Thank you for forwarding the complaint from **************** regarding his2012 JEEP LIBERTY (which is out of warranty) Our records indicate that this customer has had his concerns addressed already by our Special investigations Team and ******** Managers. If the customer is still unhappy with the dealer treatment, he should discuss matters with the general MANAGER OF THE DEALER FRANCHISE he dealt with.

We apologize for any delay in this interim review process.

Sincerely,

******

Stellantis / FCA US LLC Customer Support
Customer Answer
Date: 11/18/2022
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

MY WARRANTY IS (NOT) EXPIRED IT IS A MAX **** WARRANTY, IT DOES NOT EXPIRE IT WAS GIVEN TO ME DO TO THE MANY PROBLEMS WITH MY JEEP SEE MY PLAN #******** the local corrupt dealer just billed MOPAR MAX ******** for several thousand dollars and that was paid then they illegally billed me as well $2093.45 which is credit card fraud and a criminal complaint had been filed as well as the Dealer GM ******************* tired to bribe me saying if we refund your $2093.45 on the condition i not file charges and complaints with State Federal and ******************** So the response is a LIE I have a VALID Coverage on my PLAN
Regards,

***********************
Business Response
Date: 12/09/2022
December 8, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 18383470

Our File No.: 84833173

Dear **************:

Thank you for forwarding the complaint from *********************** concerning his 2012 Jeep Liberty Vehicle.

Customer sent a ******************** Letter to FCA requesting a Buyback and reimbursement for Warranty fees wrongfully charged at the local FCA Dealership on his 2012 Jeep Liberty Vehicle. The Complaint was addressed by Special Investigations and ******** Managers. The Customer filed a Warranty Litigation case which will be resolved by FCA ***************** FCA declined any Buyback or reimbursement on repairs as requested. If the Customer is still unhappy, FCA recommends he contact the General Manager at his local Dealer to resolve the Complaint.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Stellantis is NOT a BBB Accredited Business.