Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Stellantis

  1000 Chrysler Drive Auburn Hills, MI 48326-2766

• 

  Stellantis

  26311 Lawrence Street P.O. Box 302 Center Line, MI 48015-9301

• 

  Stellantis

  P. O. Box 610207 Port Huron, MI 48061

• 

  Stellantis

  P.O. Box 21-8007 Auburn Hills, MI 48321

• 

  Chrysler Corporation

  500 Route 303 Tappan, NY 10983

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am sending this complaint due to the constant issues I have been having since 9/2022. I have sent numerous emails and made numerous calls and you are still yet to resolve the issues. The vehicle was finally checked out last month. We were charged $205.17 to be told our fluid was discolored. We were told that it would cost us over $600 but wasn't given any breakdown of what the charge consisted of. I contacted the dealership several times due to the discrepancy of the information given to us with no response. We had a service contract as well as bought the vehicle as a certified used car under your chrysler dealership. We have reached out to the Stellantis agent several times. We were told he would contact the dearlership and give us a call back by 10/21/22 and that didn't happen. I reached out in an email and he called and said he would call back on 11/2 and here it is a week later 11/9/2022 with no response still. I have been advised by two different places that the fluid being discolored wouldn't cause the noise and that something else is going on. We paid over $200 to really be told nothing. This is downright ridiculous. To have a service contract to deal with issues with your vehicle but to be treated as bad as we have trying to do so is really poor service. I will not let this go. I will see who else we can reach out to get the information needed or get my $205.17 back due to no information really being given or the vehicle not properly being looked at but we paid for a diagnostic for them to do so.

  Customer Answer

  Date: 11/14/2022

  The vin is *****************

  Business Response

  Date: 11/18/2022

  11/18/2022
   
  Better Business Bureau of ******* & Eastern ********  
  ****************************************************************************************************  
   
  Ms. ***************************  
  Fax: ************  
  BBB Case No: #********
  Our File. Case 84673784
  
  Dear **************:  
  Thank you for forwarding the complaint from ***************************** regarding hi 2019 RAM TRUCK. According to our records, the customer has been working with ******** Manager *****. We would encourage the customer to continue working with their ******** Manager and see their dealer for any other mechanical issues they may be experiencing.
  We apologize for any delay in this interim review process.  
  Please advise that you have taken receipt of this email reply.
  Sincerely,  
  ******
  Stellantis / FCA US LLC Customer Support

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car has been in the dealership repair shop for over 3 weeks. I understand that it is not their issue, however I called the dealership for an update and they couldnt figure out what the issue was. I was told that I would not be able to get a loaner vehicle due to the high mileage on my car. My car is under warranty and at approx. 78k miles. I have kept up all maintenance on the vehicle, Chrysler also has record of it, and my vehicle is in mint, if not perfect driving condition. I contacted corporate for assistance because I cannot afford to pay $40 a day for a rental (my warranty covered 4 days while my car is being repaired) nor can I afford $50+ a day for Lyft or Uber to get me back and forth to work and my son back and forth to school and therapy. I didnt feel like my needs were being cared for and addressed. They didnt care that I have a special needs child who needs to get back and forth to therapy twice a week or that I have to miss work because I cannot afford to go. I cannot rely on others to help and support me during this time and the company did not help resolve my issues. They would not escalate my complaints, nor direct me to someone of higher authority to assist me. They did not provide me with any solutions. I have spent thousands of dollars within this company and I am disappointed at how loyal customers are being treated.

  Customer Answer

  Date: 11/09/2022

  Hello , my vin number is *****************

  Business Response

  Date: 11/29/2022

  11/25/2022

   

  Better Business Bureau of ******* & Eastern ********

   26777 ************************************************************************ 48076-4163

   Ms. *************************** Fax: ************

   

  BBB Case No.: ******** Our File number: 84658778

  Dear **************: Thank you for forwarding the complaint from the customer:  Mrs. [M1] ************************* with regards to their 2020 Jeep Cherokee. Jeep is declining any cost assistance toward the cost of the rental or repairs. This request must be taken up with their extended warranty listed as ******************** Company, they may be reached at **************. The customer does not apparently have an active warranty with Stellantis any longer. We were advised that the ********** Chrysler ******* center is waiting on an approval of a new starter from the Customers aftermarket warranty coverage.  Also, owner can refer to:

  https://**********************/report-a-claim/

   ******, Jeep Customer Care

  Stellantis / FCA US LLC

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the 3rd time in the last year I'm complaining about the same thing.My Uconnect is dangerously broken due to delamination, its changing transmission modes which could cause my motor and transmission to sieze while driving and cause accidents.Theirs thousands of complaints about this same exact thing happening to thousands of vehicles with this same 8.4" Uconnect screens. What's happening is the glue between the protective screen and the touch screen is melting. CANT USE GPS OR USE THE ***** OR CHANGE CLIMATE It's bin happening since 4 months of having the car it started with a dot of delaminatoon and now it's half way down the screen.Only reason dodge hasn't recalled it yet is because it hasn't caused bodily injury. Like I said this is the 3rd complaint I filed and ********* representing come on here and say they will handle it and without my authorization BBB files the claim as resolved!!! Well it hasn't bin resolved.**** from corporate approved a refund if I take my car in but I have to cone u0 with almost $3,000 just to get it done and then I would have to send **** the recipt and he'll send me the refund! Common now this is an ongoing issue with uconnect why do I have to wait? I've bin waiting since my first complaint in 2020. Second complaint t came bout 6 months ago!Further more I gave the dodge dealership the claim numbers and they have no clue what I'm talking about.I havnt bin able to enjoy the car I bought from dodge because uconnect and DODGE!!! SO AGAIN SEND ME A NEW 8.4" UCONNECT HEADUNIT SO I CAN DO IT MYSELF AND ENJOY MY CAR LIKE MY INTENTIONS WAS WHEN I BOUGHT IT!!NO IM NOT GOING TO YOUR DUMB DEALERSHIPS WHO IS NO HELP TO ME BECAUSE THEY HAVE NO CLUE WHAT YOUR DUMB CLAIM NUMBERS ARE!! NO IM NOT GONNA PAY OJT OF POCKET $3,000 AND WAIT MONTH WEEKS DAYS MAYBE YEARS FOR YALL TO REFUND ME!P.S. **** FROM COPERATE IS A JOKE HE GHOSTED ME AND HAS NEVER RETURNED 1 OF MY 20 VOICEMAILS I LEFT HIM AS SOON AS "BBB" CLOSES MY COMPLAINT AS RESOLVED!

  Business Response

  Date: 11/18/2022

  November 16, 2022 

   

  Better Business Bureau of ******* & Eastern ******** 

  26777 *********************************************  

  **********, ** 48076-4163  

   

  Ms. ***************************  

  Fax: ************  

  BBB Case No.: 18371790 

  Our File No.: 84624455 

   

  Dear **************:  

  Thank you for forwarding the complaint from ************************* concerning his 2017 Dodge Charger Vehicle.  

  Customer sent a ******************** Letter to FCA requesting The Uconnect system be replaced under Warranty on his 2017 Dodge Charger due to delamination. The 3/36 Factory Warranty is expired by Time and Miles. FCA contacted the Customer and agreed to reimburse the full cost of repairs parts and labor with Dealer paid receipt as goodwill. A check will be mailed to the Customers address when receipts are provided to resolve the Complaint. The Customer was advised of the offer. 

  Thank you for writing and allowing us the opportunity to review the customers concern.  

   

  Sincerely,  

   

  **** 

  Customer Answer

  Date: 11/23/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by **** from Uconnectin reference to complaint ID ********, and have determined that
  he's told me this over the phone once and after 20+ voice-mail of no returned phone calls from **********'m gonna reject this until "He" gets this done on their own dime. It's the same as returning my money as a refund if their making me go to One of THEIR OWN DEALERSHIPS. SO WHY DO I HAVE TO COME OUT OF POCKET $3,000+ DOLLARS AT THEIR OWN DEALERSHIP SO THEY CAN REFUND IT TO ME WHEN THEY HAVE TIME?!? I MEAN ITS BIN YEARS OF GOING THROUGH THIS WITH "DODGE" and if I'm gonna have to wait as long as they made me wait for this issue to resolve I'll never get money back. The bottom line is this is their fault and their Thousands of people with this same exact issue and the only reason they havnt put it on RECALL knowing very well the 8.4" Uconect is faulty is because no one died yet!!

  **** like I said I've called u over 20+ times leaving a message everytime. You havnt called me back once but you did pick up once and I explained to you that its gonna be $3,0000+ and you backed up!! You said you can only offer a few hundred bucks!! That's was your exact words and I recorded it!!.

  I shouldn't have to pay for your businesses "F" up!! That's on yall not me. 

  Only way this gets resolved is if I take it in and your buisness pays for it right then and their. This is my 3rd year of having the car, it's bin 2 and 1/2 years of me complaining to your company's in ****** about the desalination starting and nobody helped me. All those recorded also. If I gotta take yall to court I will! I'm done with you **********'m done. Your a joke!! You trying to make yourself look good! U got my number call me.

  You know exactly who I am.You can call ****** Dodge here in ********* ** and find out what they quoted me. The first one was almost $5,000 and their second one was $3,000+!!

  Also those references numbers you gave me they had no Idea what I was talking about! They looked at me like I was stupid and trying to scam them! And further more the shop manager told me they've bin getting alot of people comming in for the same exact issue Uconnect!!

  SThis complaint wont go away untill the uconnect is fixed on You **** out of your own paycheck! And no i will not pay for it and send you the recipt because thats just dumb being that its your own buisness that i have to go to so why pay your buisness just so your buisness can pay me back?!?! Grow up!!

  yes im ****** because yall big tech companys have ZERO CUSTOMER SERVICE SKILLS. IF U HAD ANY **** THEN YOH WOULD HAVE RETURNED MY CALLS! 5 OF WHICH WAS AT TOWBIN DODGE BECAUSE THEY DIDNT KNOW ANYTHING ABOUT MY CAR OR ANY REFRENCE NUMBERS!!

  I HOPE YOU GET FIRED!

  
  Regards,
  
  *************************

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I received a recall notice in February 2022 (Z11) related to a fire potentially originating in the center of the vehicle underbody with the ignition in the OFF position. A resolution to this defect has just become available which would require the car (Chrysler Pacifica VIN ******) to be kept overnight by an authorized dealer.My complaint deals with that no deal can provide a rental car that is of equal size to accomodate my family of 6 with four kids using car seats. I was told that an car of equal size cannot be provided and would have to pay for a rental out of pocket. Why would the cost not be covered by the manufacture that is attempting to resolve an issue created by them. I have kept my part of the agreement by making my monthly car payments and paying the car off with no issue. It seems to me that the manufacture has no regard to the buyers of their vehicles after the sell is complete.I am looking to have the recall corrected and to have a rental car of equal size provided by the manufacture, since they are hold my car as they fix their mistake. Let's take ownership of our mistake and do the right thing.thank you BBB for your assistance.

  Business Response

  Date: 11/18/2022

  11/11/2022

   

  Better Business Bureau of ******* & Eastern ********  

  26777 *********************************************  

  **********, ** 48076-4163  

   

  Ms. ***************************  

  Fax: ************  

  BBB Case No: 18358342

  Our File No: 84621225

  Dear **************:  

  Thank you for forwarding the complaint from Customer **************************** regarding his *************************** Pacifica Hybrid. Our recall department has indicated that the recall agent advised: That with the Z11 recall, this cust may rent a bigger vehicle out of pocket and contact us to send receipts for reimbursement of up to 60 dollars a day
  Next steps: None- see: File # ******** which Indicates this Goodwill approval. The owner Was explained this already by ************ our recall Specialist, we would advise owner if they required any more assistance to call the recall department back at Call the FCA Recall ***************** at ************** to update their information
  Case
  Recall file number is:   8455764

  We apologize for any delay in this interim review process. 

  Sincerely,   

  ******

   Stellantis / FCA US LLC Customer Support

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a ******** & have had many issues. Its been serviced 4x times due to continuous stall outs. I have 2 kids who have been subject to NUMEROUS potential accidents due to my defective vehicle. Finally, after Jeep failed to fix my vehicle yet again, it stalled and I was rear ended with my daughter in the car. Every time the vehicle is serviced it is never fixed. My vehicle is now in the shop again. I have called Stellantis support daily to try and get a status update on what is going on with my vehicle & have not been able to get a single return call. Today a 3rd party inspector came out to inspect the vehicle. Absolutely no repairs or service have been done yet. He told me I need to go pick up my vehicle from the shop. When I explained that I absolutely am not comfortable with that option since service has not been completed to fix the stalling issue & that I would not risk my childrens lives by simply picking it up when nothing has been done. The inspector told me I dont know what to tell you, I sure felt safe when I drove the vehicle. I replied that he probably only felt safe because he hadnt experienced the constant stalling & numerous barely avoided collisions. I then called the shop back, he stated that they were advised to not touch the vehicle by Stellantis. I then tried to contact Stellantis to stress my frustration and serious concern for my familys safety but again could not speak with ************* only would note that I wanted a call back. Ive called Stellantis daily, and have yet to speak with someone who can provide me with an answer or update. The fact that Im being told I need to pick up my vehicle without any service being done is unacceptable. Jeep has done nothing so far to make the situation right & all Ive asked for is communication. Instead they dont return calls and leave their customers in the dark. It is unacceptable that I am being asked to take a defective non-serviced vehicle into my possession. We will not be at risk.

  Customer Answer

  Date: 11/03/2022

  VIN NUMBER IS *****************

  Business Response

  Date: 12/06/2022

  November 30, 2022 

   

  Better Business Bureau of ******* & Eastern ********  

  26777 *********************************************  

  **********, ** 48076-4163  

   

  Ms. ***************************  

  Fax: ************  

  BBB Case No.: 18350157 

  Our File No.: 84738791 

   

  Dear **************:  

  Thank you for forwarding the complaint from *************************** concerning her 2022 Jeep Wagoneer Vehicle.  

  Customer sent a ******************** Letter to FCA requesting information and contact by special investigations due to an accident with her 2022 Jeep Wagoneer that occurred due to an ongoing stalling condition. The Customer was contacted on 11/30/22 advised the Complaint was forwarded to Special Investigations and FCA **************** for handling. They will be contacting her with results of the Investigation when completed. The Owner was advised 

  Thank you for writing and allowing us the opportunity to review the customers concern.  

   

  Sincerely, 

   

   **** 

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/14 I bought a new 2023 Jeep ********************** L and on 10/18 it started on fire I have made numerous calls to Chrysler and yet have been able to talk with someone that can actually do anything besides take a message that I have called. The seat started on fire while I was sitting in the seat. I tried to put the fire out and it was so hot that the ridges of my fingerprints were permanently imprinted on the seat. Jeep has done nothing but take my money and left. Their equipment is unsafe. As of this day I still have no car and have had to come out of pocket for the rental. All I have ever asked Jeep for is to make me whole again and give me a vehicle that is safe that I paid for but they refuse to communicate with their customers. I need help

  Business Response

  Date: 11/08/2022

  11/4/2022

   

  Better Business Bureau of ******* & Eastern ********  

  26777 *********************************************  

  **********, ** 48076-4163  

   

  Ms. ***************************  

  Fax: ************  

  BBB Case No: #********

  Our File No: 84557116

  Dear **************:  

  Thank you for forwarding the complaint from Customer: ******************************* regarding their 2023 Jeep ********************** L alleged seat fire. According to our records, a file was sent to the Stellantis Special Investigations team at Jeep Headquarters, the customer will receive a written response upon firm conclusion of their case.

  Sincerely,   

  ******

   Stellantis / FCA US LLC Customer Support

  Customer Answer

  Date: 11/09/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  The issue that Im having is that the corporation sent me a letter that said they are unsure if it was an internal or external fire therefore, they have put me in an unsafe vehicle and arent doing anything to make sure that I stay safe as of current I have I was forced to take the car back and I am still scared to run the heat and its 30 outside. I am scared to run my heat warmer because I dont know what caused the fire and neither does Chrysler and theyre not doing anything to help me.
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2022 dodge durango 4 months ago, my wheels and my interior are coming apart. My wheels are chrome aluminum, but they don't disclose that the wheels are black and dipped in chrome. So my wheels are peeling and showing the black but dodge refuses to fix my wheels. They are peeling due to shortcuts and a low quality product but they refuse to fix it. Honestly if I would have known they were dipped I would've never bought it because I know from years in the automotive field if you dip exterior products the will start peeling around 15k miles because of the wear and tear from driving and the road. My other issue is my carpet and underside of my dash is coming up or not secure and falling down, I took it to the dealership they looked at it and dodge corporate said it's normal and there's nothing they can do. Corporate also called me to tell me there's nothing they can do. I feel ripped off, I spent $60,000 on an suv that should be worth $30,000 that is falling apart cosmetically after 4 months of use and I'm under warranty and they refuse to do anything I'm just getting an oh well it's normal. My wife's 2020 ****** rogue with 20k miles that was $25,000 is better built and has better quality than my 2022 Durango. My 2017 durango with 200k miles did not nearly have this many issues or low quality as my new 2022. I just want to get out of this and into a better quality suv that isn't falling apart at this point. 30 years of brand loyalty down the drain because they don't care about their customers. I originally wanted it fixed but with the hassle I'm receiving just to fix cosmetic issues and the constant denial I just don't want it anymore. I would like a full refund so I can switch brands.

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Where my left resting foot is the carpet is completely bald after only 6 months with this new car. I took it in and they started giving me trouble, and then later told me it's not covered. They said it's like damage or something. It's from normal use. My foot with a tennis shoe just rests there b/c you use your other foot for pedals. Unbelievable. This is the 3rd 300 I've had too. I read online sometimes some people do have this problem.

  Customer Answer

  Date: 11/09/2022

  Vin# 2c3ccabgxnh107603

  Business Response

  Date: 12/16/2022

  December 13, 2022 

   

  Better Business Bureau of ******* & Eastern ********  

  26777 *********************************************  

  **********, ** 48076-4163  

   

  Ms. *************************** 

   Fax: ************  

  BBB Case No.: 18338805 

  Our File No.: 84840772 

   

  Dear **************: Thank you for forwarding the complaint from ************************* concerning his 2022 Chrysler 300S Vehicle.  

  Customer sent a ******************** Letter to FCA requesting the worn Carpet be replaced on his 2022 Chrysler 300S Vehicle under Warranty. The local Dealer inspected the Vehicle and determined the worn Carpet was not due to a manufactured defect therefore, replacement is not covered under Warranty. The Customer has filed a Warranty Litigation Claim to resolve the dispute. FCA Legal Team will handle the Complaint with the Owner. The Customer was advised. 

  Thank you for writing and allowing us the opportunity to review the customers concern.  

   

  Sincerely,  

   

  **** 

  Customer Answer

  Date: 12/16/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *************************

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 24, 2022 my brakes started grinding and every light associated with my brakes lit up on my dashboard. Within an hour I had it at my mechanic. He said the anti lock braking module was shot and it is now obsolete. I did a live chat and was told to take it to the dealership on ************ for them to try and find the part. The parts manager there **** is the one who told my mechanic the part in obsolete because dodge stopped making them. My mechanic found a used one for **** dollars but he can't guarantee it will work and even if it does how long will it work for? And if it goes bad again there are no more parts to be found. The part number is 68030939AB. I called -************ and talked to a lady who told me other customers went on **** to find old parts. No one should have to do that. If the used part does not work my can is useless. 2008 Dodge Grand Caravan Vin: ***************** about ****** miles and out of warranty. Since this part is not available I would like a replacement vehicle,or payment for my vehicle since I won't be able to trade it in and reimbursement for the rental care.

  Business Response

  Date: 11/08/2022

  November 2^**, 2022

   

   

  Better Business Bureau of ******* & Eastern ********  

  26777 *********************************************  

  **********, ** 48076-4163  

   

  Ms. ***************************  

  Fax: ************  

  BBB Case No: #********

  Our File No: 84521342

   

  Dear **************:  

  Thank you for forwarding the complaint from Customer ************************* regarding their 2008 DODGE GRAND CARAVAN ABS Brake Controller concern. According to our records, the part number the customer referred to while in low demand, is available to be ordered and needs to be ordered through their local Dodge dealership directly. Once the part is ordered if there are any complications in getting the part, a ************* agent may be assigned this case to further support any requirement in expediting. We appreciate the customer writing us and require that the customer more closely involve their dealer service and parts centers for further support. No financial compensation will be provided given the high warranty expiration and age of this vehicle.

   

  Sincerely,   

  ******

   Stellantis / FCA US LLC Customer Support

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 29, 2022, I contacted Dodge ************* and spoke with ********* about the defective paint on the top of my vehicle and the fading racing stripes on the hood. She claimed that she will respond by via email. I went to ************ in *******, ********, where the service representative, ****, took photographs of the top and the racing stripes on the hood and indicated that Dodge is aware of the defective paint. On August 30, 2022, I contacted ********* and informed her that photographs had been taken; she said she would provide me with the email connection to transfer the images. I did not receive the email and left a message for ********* at Dodge ************* on September 2, 2022. I want to know what Dodge will do regarding the bad paint on my truck, but ********* has not responded. Despite the fading of the racing stripes and the damaged paint on the top of the truck, the truck is in excellent condition. As of today, I havent heard anything from Dodge *************. I have been a ********************** VIP for a long time and am disappointed in the way this has been heard from ********* yet! Vehicle Info: 2017 Dodge Ram **** Truck, vin number: *****************. I had conversation with ********* on October 21, 2021 and she sated that she already called the dealership and the claim was approved. Told me that the dealership will contact me for schedule. She gave me the case#********. I have not heard from the dealership and I called ************ and was told they have not heard from ********* at Headquarters. This is a disgrace and the second complaint due to no response from Headquarters.

  Business Response

  Date: 11/18/2022

  November 16, 2022 

   

  Better Business Bureau of ******* & Eastern ******** 

  26777 *********************************************  

  **********, ** 48076-4163  

   

  Ms. ***************************  

  Fax: ************  

  BBB Case No.: 18324220 

  Our File No.: 84520947 

   

  Dear **************:  

  Thank you for forwarding the complaint from ***************** concerning his 2017 Ram **** Vehicle.  

  Customer sent a ******************** Letter to FCA requesting the defective paint job be fixed under Warranty and a rental be provided when repairs are being done. The Customer was contacted on 11/16/22 and he has an appointment to get repairs done under Warranty on 11/28/22 at the local FCA Dealership. FCA also agreed to reimburse the cost of a rental for the time it takes to complete repairs as goodwill with paid receipt. A reimbursement check will be mailed to the address provided for the rental when all repairs are completed to resolve the Complaint. The Customer was advised. 

  Thank you for writing and allowing us the opportunity to review the customers concern.  

   

  Sincerely,  

   

  ****