Business Profile

Auto Manufacturers

Stellantis

Headquarters

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,573 total complaints in the last 3 years.
530 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I drive a 2016 Dodge Durango where services ran on 3G. When 3G went away, I was sent an adapter to plug into my car to use the Uconnect ****** services such as remote commands and location services for the vehicle. A service I have been paying approximately $10 per month. The adapter has not worked since March of ************************************** any offer to replace the adapter yet they still keep charging my account. If I were to cancel, I was told I would not get a refund for the 5 months were the service has not worked. I was told I would get a credit once the issue is resolved but the they keep closing my tickets saying the issue has been resolved, when it hasn't and I need to call back again and start the process over again. I can not speak to any one above an agent and all I'm told is that there is nothing they can do until their manager sees the problem, yet no one is able to fix the problem for me. Every agent I've talked to has said the device is in fact defective but they are not authorized to send a new one over. I just want my services that I'm paying for to work, especially since this can be crucial in locating my vehicle should it ever get stolen or something like that as now there is no way to track the vehicle without this adapter working.
Customer Answer
Date: 10/28/2022
Here is the Vin# of the vehicle: *****************
Business Response
Date: 11/21/2022
11/21/2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No: BBB#********

Our File. Case 84656636

Dear **************:

Thank you for forwarding the complaint from *********************** regarding his billing requested and questions for his Uconnect services on the 2016 Dodge *******. We have forwarded this request to Uconnect Services at: https://www.driveuconnect.com/contact-us.html for billing questions this customer should contact the hotline at: ************* to speak with a representative.

We apologize for any delay in this interim review process.

Sincerely,

******

Stellantis / FCA US LLC Customer Support
Initial Complaint
Date:10/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2017 Jeep Grand Cherokee Laredo in February 2020, two years ago. During the car buying process, as an incentive for me to purchase the car, I was informed that the vehicle was in great condition, certified pre-owned and had low mileage. The car has a 7 year/******* mile Certified Pre-Owned Warranty that covers major repairs. I have experienced numerous maintenance issues that has required out-of-pocket expenses. Currently, the car has ****** miles and is located at Chrysler Hilltop in ********, ** for servicing.I was informed that the most recent repair requires a engine "tear down" to inspect the issues related to the gasket and engine cylinder block. I was told the cost would be $6,000 and could potentially be more for parts. This is unacceptable when I purchased the car with a warranty for the engine! This car was sold to me in a defective condition. I have only had the car two years with less than ******* mi. I have ensured proper maintenance during my short ownership yet there is an issue with the vehicle's main component, the engine! This is fraudulent misrepresentation with predatory sales practices. I was incentivized to purchase this vehicle based on the great condition and warranty. It is unethical and an illusory agreement for me to pay $6000 for an engine tear down and may be obligated to pay more after inspection.Chrysler is involved in unethical business practices and an investigation is imperative for this claim! Customer satisfaction and protecting consumer rights is crucial in the automotive industry and for public policy. If this is not remedied I will ensure the public is aware through social media campaigns, forums and word-of mouth that Chrysler Jeep Grand Cherokee is a defective car model. The public deserves to know how Chrysler produces and handles servicing of this model! I tried to rectify this circumstance with Chrysler directly by calling customer claims ( case# ********* with no avail.
Business Response
Date: 11/01/2022
10/31/2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No: #********

Our File No: 84300980

Dear **************:

Thank you for forwarding the complaint from Customer ***************************, regarding their *************************** Grand Cherokee engine repairs. According to our records with Hilltop Chrysler an inspection has been coordinated for this week (a Powertrain person from Mopar Vehicle Protection Plan), the Powertrain warranty allows for coverage up to ******* mileage years or 10/17/2024. Coverage will be determined AFTER full motor inspection etc. If the customer has any coverage questions or wants additional information, they should contact their extended warranty coverage company (or MVP) Mopar Vehicle Protection at **************. This MVP plan is listed as: CPW710N and has a $100 copayment when or if coverage is applied.

The MVP group has a scheduled inspect. this week for the motor at Hilltop Chrysler. Once conclusive, the owner will be advised accordingly.

Sincerely,

*************************

Stellantis / FCA US LLC Customer Support
Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After purchase of Uconnect adapter for my 2014 Jeep Grand Cherokee, I was told to up grade my radio via the website. The upgrade software is intentionally faulty as it destroyed by radio with no intent on supplying a working patch. After several contacts with Uconnect I was given a case number(84189608) and told to spend $200.00 to diagnosis the problem. Replace radio was the recommendation. Please help. My last email contact with Uconnect was Oct 6 informing me they concur with the original resolution- Fix it yourself-.Gengras Jeep invoice ****** Customer *****
Customer Answer
Date: 10/07/2022
Hello, ***************************
my Vin#*****************
also copy of the service requested from uconnect.
Thank You *****************************;
Business Response
Date: 11/18/2022
November 16, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 18175378

Our File No.: 84481045

Dear **************:

Thank you for forwarding the complaint from ********************************* concerning his 2014 Jeep Grand Cherokee Vehicle.

Customer sent a ******************** Letter to FCA requesting Replacement of the Radio be covered under Warranty on his 2014 Jeep Grand Cherokee Vehicle due to a software update problem. The 3/36 Factory Warranty has expired by Time and Miles. *** Cost for the Radio and Diagnostic fees would be Customer pay at this time. FCA declined any goodwill assistance on the repairs. The Customer was advised.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Customer Answer
Date: 11/24/2022
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]I have reviewed the letter sent by Uconnect and have determine that they refuse to acknowledge the faulty software problem. There is ample evidence on ******* to substantiate their fault. Numerous customer are plagued with this issue. It seems they would rather ignore the problem for what every reason. Maybe a judge needs to review this issue.

Regards,

*********************************
Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June of 2022, I purchased a new Wagoneer vehicle. When purchasing the vehicle I did not notice anything faulty at the dealership. However, once I was giving the vehicle it's first wash (about 4 days later) I noticed that there were pieces from the tv section falling off. I also noticed that the charging hub in the middle console was not working and the air conditioning was not blowing cold air. This was and still is a constant complaint from everyone that has gotten into the vehicle. I immediately reached out to the dealer to tell them about these faults. Initially, i never received a call back from the parts and services department from the dealer. After TWO weeks or so, someone from said department finally reached out to me and put in a service ticket with *************** Services. I have attached all of the emails with representatives from ****** THIS for your reference. I have pleaded for FIVE months of getting the unit fixed and nothing constructive has come of it. I asked for a replacement vehicle because i paid near $90,000 for my vehicle and do not think it's fair that I have to stay stuck with a vehicle that is faulty. I have been to the dealership numerous times and the issue has been attempted to be resolved, to no avail. I am only seeking and would like my vehicle exchanged for a working vehicle. I received a vehicle with faults that have been attempted to be fixed and ****** this refuses to do so. I am currently deployed with the US Army and still have to deal with this situation which could've been fixed months ago. On top of all the stressors from a combat deployment, i also have to deal with a brand new vehicle having issues it shouldn't have in the first place. I simply want the right thing done here.
Customer Answer
Date: 10/08/2022
Greetings,

thank you for reaching out. The *** of my vehicle is as follows:*****************. The make and model is as follows 2022 JEEP WAGONEER. Thank you, kindly.
Business Response
Date: 11/29/2022
November 25, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 18175305

Our File No.: 84656629

Dear **************:

Thank you for forwarding the complaint from ************************* concerning his 2022 Jeep Wagoneer Vehicle.

Customer sent a ******************** Letter to FCA requesting Replacement or Exchange of his 2022 Jeep Wagoneer Vehicle due to a Charging Hub issue and TV pieces falling off. FCA recommends the Customer work with his local Dealership Parts and ******************* to repair any concerns on the Vehicle under the terms of the Factory Warranty Provided. The Parts Manager and Service Manager are the best sources to resolve the Complaint. FCA declined any Replacement or Exchange of the Vehicle.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Initial Complaint
Date:09/29/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2018 Jeep Wrangler in November 2021 from *********************** Chrysler Dodge Jeep Ram located in ************* *******. I had an issue with my vehicle in May 2022 which included a check engine light coming on and other service lights. I took the vehicle into the dealership and they cleared the system and gave the vehicle back to me. There were no problems after that until July 2022. The same issue occurred and I took the vehicle to the dealership and they preformed system updates and things like that and within days the same issue was reoccurring. The dealership returns the vehicle to me and the issue happens the day after the dealership returned my vehicle and my vehicle had been in the dealership from early July 2022 until now. My complaint is about Jeep and the FCA agent I am dealing with. I reached out to Jeep on social media and told them about my situation and they started a case for me but the agent that I am dealing with doesnt return my calls and they are very difficult to get ahold of. At this point in time I have been without my vehicle since early July 2022 and have not been offered any reimbursement for my payments like I spoke with my FCA agent about. I call and leave voicemails and do not get a response.
Customer Answer
Date: 10/05/2022
Hello, this is the *** number for my 2018 Jeep Wrangler unlimited. *****************.
Business Response
Date: 11/08/2022
November 4, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 18149545

Our File No.: 84481098

Dear **************:

Thank you for forwarding the complaint from ***************************** concerning his 2018 Jeep Wrangler Vehicle.

Customer sent a ******************** Letter to FCA requesting a refund of payments and repair of the check engine light concern on his 2018 Jeep Wrangler Vehicle or an exchange be provided. FCA agreed to ********** payments and provide an MVP Service Contract while the local Dealer repairs the Check engine light issue. A check will be mailed to the address provided for the 3 payments. An MVP Service Contract was already added to the Vehicle to resolve the Complaint. FCA declined any exchange or replacement of the Vehicle. The Customer was advised of the goodwill offer.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Customer Answer
Date: 11/09/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
Date:09/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
September 29, 2022 To RAM:I am a woman who likes trucks. I found it extremely disappointing to see a commercial for RAM trucks Power Days that explicitly was directed towards men. The transcript reads:More truck owners are switching to ram which means more fathers are switching to ram your body's changing and more, sonmore tailgaters more tail waggers more men with a lot of confidence easy and more with not so much yeah i'm not gonna fit in there and more guys who check straps with a firm tug and say that ain't going anywhere are switching to ram right now I understand that historically, men have been the primary buyers of your product. I definitely get that women havent had true purchasing power until recently, lets call it the last 30 years more or less depending on many variables and circumstances. But now that we do, its baffling to me that makers of products with universal need and appeal, like vehicles, still operate as if its in their best business interest to continue to direct their marketing efforts towards men, who now make up even less of your potential market share with dollars to spend. From a strictly business perspective, your company is not capitalizing on the opportunities available and as it happens, is also alienating a HUGE potential market segment.Classic example of a missed market opportunity that also is (intentionally or not) discriminatory. I wont be the last individual to point this out. In fact, on ******** someone left a comment about this commercial: Yeah because moms and daughters have never driven a truck ever.Source: ******************************************* Im not sure who runs your marketing content, but they probably need skills development in identifying marketing opportunities. Needless to say, Im buying an F-150.Thanks for reading,******************* **************
Customer Answer
Date: 10/05/2022
I'm unsure why I'm being asked to provide a VIN#? That request is unrelated to the nature of my complaint.
Business Response
Date: 12/27/2022
12/27/2022

Better Business Bureau of ******* & *************************************** ***********************************************************************************************. *************************** Fax: ************

BBB Case No.: #********

Dear **************: Thank you for forwarding the complaint from *******************. We appreciate the customer constructive criticism & feedback regarding their advertising opinion on RAM trucks Power Days. We have forwarded this complaint to our Advertising Team for internal review. No further action will be taken from Stellantis at this time.

***** Please advise that you have taken receipt of this BBB reply from Stellantis

******, RAM Customer Care
********************** / ********************** LLC
Initial Complaint
Date:09/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a 2022 Jeep **************** on May 8, 2022. After having the Jeep for about 2 months I started having severe electrical issues, which would case the Jeep to stop and shut off at random. This issue happened to me while driving home, needless to say, I do feel that this particular Jeep is safe. Even after multiple failed attempts to fix said issue, it continues to happen. All on a Jeep that barely has 2k miles on it. This issue has been going on for over 2 months and in the dealership for one month. FCA refuses to lemon out the Jeep even after multiple failed attempts to fix the issue.
Customer Answer
Date: 09/28/2022
I received an email stating to send the *** for my jeep. *****************
Business Response
Date: 11/08/2022
November 4, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 18137733

Our File No.: 84481271

Dear **************:

Thank you for forwarding the complaint from *************************** concerning his 2022 Jeep Renegade Vehicle.

Customer sent a ******************** Letter to FCA requesting exchange or replacement of his 2022 Jeep Renegade Vehicle due to ongoing Electrical issues. FCA recommends the Customer work with his local FCA ****************** and ***************** to repair any concerns with the Vehicle under the terms of the Warranty provided. The Service Manager and General Manager at the Dealer are the best sources to resolve the Complaint. They can request technical assistance to locate and repair the concerns with the Vehicle. FCA declined any exchange or replacement of the Vehicle as requested.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Initial Complaint
Date:09/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
February of 2022 I purchased a new 2022 Chrysler Pacifica from ***************************************** Dodge Jeep Ram of ****** (VIN: *****************). For months my vehicle technology continued to experience failures which included the screen completely shutting down(including the rear backup camera), an inability to use my vehicle radio, and rear saftey sensors not decting objects. Chrysler cooperate directed me to ***********************************) who then opened up a "UCONNECT case(case number ********)" for my issue. I submitted multiple videos showing examples of the system failures. ******* directed me to update my car technology system and my iPhone. I did both on my own which did not resolve the issue. I insisted that this was not an update issue and that my entire system needed to be replaced. ******* directed me to wait for the new 4th quarter update and to try again then. Not satisfied with this response, I contacted ********************************** ******************************************** at ***************************************** Dodge Jeep Ram of ******. ***** opened up a "star case(case number s2208000036)" and insisted that it was an update issue and upon bringing my vehicle in for repair, updated my technology system and told me that that everything was fixed. I insisted that this was not an update issue and that my entire system needed to be replaced. Within a week the same problems persisted. I again reached out to ***** insisting that the radio and technology system now be replaced. The vehicle was brought in for repair again. ***** deemed it repaired after a factory reset, saying, "Chrysler will not allow us to replace to replace the radio unit." Within a few days of getting the vehicle back the same issues arose this time with the vehicle making loud buzzing noises. I believe Chrysler is deliberately avoiding making this repair to avoid a rado and saftey systems recall. At minimum Chrysler is hoping that I will give up and live with the issue to avoid a costly repair.
Business Response
Date: 10/12/2022
October 3, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 18122172

Our File No.: 84213137

Dear **************:

Thank you for forwarding the complaint from *************************** concerning her 2022 Chrysler Pacifica Vehicle.

Customer sent a ******************** Letter to FCA requesting the Uconnect/***** concern with her 2022 Chrysler Pacifica be repaired or a Replacement Vehicle be provided. FCA recommends the Customer work with the Service and ***************** at the local FCA Dealership to repair any issues with the Uconnect or ***** systems. The Service Manager or General Manager at the Dealer are the best sources to resolve the Complaint. FCA declined any Replacement of the Vehicle as requested.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Customer Answer
Date: 10/15/2022
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I have been attempting to work with the local Chrysler dealership that I purchased my vehicle from and after two separate services of my vehicle without resolving the issue they are currently informing me that I cannot bring in my vehicle back in until they receive a response from Stellantis.
It has been over a month since I have contacted them about this issue and they are telling me that Stellantis has not gotten back to them. If Stellantis will not replace my vehicle then at the very least I need my radio replaced. I have multiple videos which I have also shared with the dealership of my entire system shutting down while I am driving and all of the safety features as well as my radio not working. Stellantis's persistent avoidance of replacing my entire radio system has made me question the integrity of the company itself. Whether it be avoidance in admitting that there is a problem to avoid a recall for other vehicles or trying to stretch out the issue until my warranty is void or until I, the customer, just give up and accept and live with my new vehicle not working correctly. I am extremely unhappy with the level of customer service that I have received from Stellantis to this point.

Regards,

***************************
Business Response
Date: 11/18/2022
November 17, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 18122172

Our File No.: 84656616

Dear **************:

Thank you for forwarding the complaint from *************************** concerning her 2022 Chrysler Pacifica Vehicle.

Customer sent a ******************** Letter to FCA requesting the Uconnect/***** concern with her 2022 Chrysler Pacifica be repaired or a Replacement Vehicle be provided. FCA recommends the Customer work with the Service and ***************** at the local FCA Dealership to repair any issues with the Uconnect or ***** systems under the terms of the Warranty provided. The Service Manager or General Manager at the Dealer are the best sources to resolve the Complaint. The ****************** can inspect the Uconnect/***** and determine if they need to be replaced or not. FCA declined any Replacement of the Vehicle as requested.

Sincerely,

****
Customer Answer
Date: 11/27/2022
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

i have contacted the dealership and the manager of the service department at the dealership. The dealership and the manager of the service department are ignoring my emails and videos that I have sent them with the continuing issues. please help me with my continuing issues that I have with my van that is less than a year old.

Regards,

***************************
Initial Complaint
Date:09/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a 2011 Chrysler Town and County in September 2019 for $10,000. In august 2022 the check engine light came on for a misfire on cylinder two. The dealership said the exhaust valves were leaking 68% due to bad seats on the left cylinder head. We were not a where of the issues with the left cylinder head on the 3.6 Pentastar engines when we bought the van. Its claimed to be an award-winning engine. We found out that the warranty had been extended to 10 years and ******* miles on the cylinder head and we were around 10 months past the 10 years but at ******* miles on the van. We didn't dive the van as much during 2020 through 2021 because we were working from home and my wife used the van to also deliver wedding cakes, but large gathering stopped for a while. I believe this issue started and would have happened during the warranty time fame if we used the van as normal but due to the drop in use it didn't accrue till this year. I contacted Chrysler care about the cylinder head warranty, and no one could tell me if it would get approved or not, they said I would have to have the dealership do the work and come out of pocket first. Then contact them to apply so that's what I did the first person I talked to after the repairs named ***** told me I could not file, and I should have never been told that I could. I was able to get a hold of an agent that would let me file and everyone I talk to at Chrysler care seems to know nothing about the extended warranty on the left cylinder head. I have never had a vehicle that needed such a large repair at this mileage. I dont feel that this is right for us to pay for a know manufacturing issue. I hope out of a good faith token Chrysler would cover the work done. My experience with FCA has not been great, I feel lied to and dumped on and would like to see them step up and take responsibility for the $4843.60 cylinder head repair and change my view of the company. Instead of using time to weasel their way out paying
Customer Answer
Date: 09/23/2022
*****************
Business Response
Date: 10/12/2022
10/06/2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No: # ********

Our File No: 84288322

Dear **************:

Thank you for forwarding the complaint from Customer ********************* regarding their 2011 Chrysler Town and Country, we have contacted the customer today and agreed to honor the Parts costs (est $1097.00) reimbursement and a check has been issued and sent to the customers home address.

Sincerely,

*************************

Stellantis / FCA US LLC Customer Support
Initial Complaint
Date:09/21/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I leased my vehicle in 2018, a 2019 Jeep and I told the salesman (Bill) that I found a couple of spots missing paint and a small rust spot under the passenger side window. **** assured me that he would get it fixed. I never heard back from him. I decided it would be best if I reached out to Jeep myself so I could get it fixed. I spoke to six different people four of them gave me a case number and help me take my Jeep up to a dealership to have photos taken. After the photos were sent the claim was denied. I then spoke to **** that told me she would fix it under the Goodwill Act due to all the trouble I had to go through. **** told me to take the jeep back up to the dealership to get photos retaken, after I spoke to her I had two family members die within two weeks of each other and didnt get up to the dealership right away. I called the Jeep company and spoke to ***** and told her that I was going to take my jeep up to have the photos done on September 9th. She re opened my case and told me to make sure to give them the case number and all of the information that she had given me. I proceeded to get the photos done I then called the *** back and told them that the photo should be coming to them. At that time I spoke to another young lady that told me my contact person would be *****, I reached out to ***** and told her that the photos were done and she assured me that she would go through it and see what she could do to have my vehicle fixed. On Tuesday September 20th ***** called me and said they are closing my case again! My vehicle was a manufacturer mistake. I am only asking that the rust spot get fixed so I dont have any issues in the future. The small spots that were missed by the machine that paints the vehicles in the assembly line are something I would expect a company to fix as well. After numerous attempts to get it fixed myself and many cases being closed without any resolution or repair to the vehicle. I am asking for help please.
Customer Answer
Date: 09/25/2022
Per your request my Vehicle vin number is *****************. Thank you for your help with this matter.
Business Response
Date: 11/08/2022
November 8, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 18055726

Our File No.: 84481413

Dear **************:

Thank you for forwarding the complaint from *************************** concerning her 2019 Jeep Cherokee Vehicle.

Customer sent a ******************** Letter to FCA requesting Reimbursement for Rust Repairs done on her 2019 Jeep Cherokee Vehicle totaling $647.08. The repairs were not covered under Warranty. FCA agreed to reimburse the Cost of the repairs as goodwill. The Customer was contacted on 11/8/22 and advised of the Reimbursement. A check for $647.08 was sent to the address provided to resolve the Complaint.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****

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