Business Profile

Auto Manufacturers

Stellantis

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturers.

Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,571 total complaints in the last 3 years.
531 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The jeep I purchased brand new in 2019 has been out of service since July after it lost all steering, I immediately reported it to ***************** in Cadillac where I purchased the vehicle and they put me in contact with Chrysler Customer ***************** and a claim was started. I was traveling 65 mph coming up to a curve when it lost steering. It took several weeks before the facility in ******* could get it in for diagnosis due to their heavy work-load, they re-set steering module, charged $217 and sent me home. The jeep right away lost steering before arriving home. The jeep got towed into ********* in ****** on August 11th and has been there ever since. Chrysler case manager left another message yesterday saying its still in diagnosis. I demanded a replacement vehicle, they said they would over a month ago, but still won't get a replacement vehicle. I'm very concerned for my safety in that car even if they send me home with it after having those extremely frightening experiences of losing the steering. Chrysler case manager has received my demand for a comparable vehicle replacement but won't acknowledge my request. Every time I try to call the case manager he does not answer his phone. I've requested a loaner vehicle from ********************* and others at ********* from the beginning up to now, and last was told by ********************* that he would be breaking the law if he did get me a loaner vehicle while my vehicle is in their facility. Almost every time I called ********* only the secretary would be available, the service department rarely answered, never returned by messages that I left concerning my vehicle. Because of all this time lapse, I'm losing the zeibart diamond coat protection warrenty for not getting it in in time for its yearly coating. On top of all that the vehicle has bubbling paint & rusting corrosion on every hinge, on hood, doors, side panels even after having zeibart coating that was originally applied soon after I purchased the 2019 Jeep w
Customer Answer
Date: 10/27/2022
***************** VEHICLE ID
Business Response
Date: 12/16/2022
12/15/2022

Better Business Bureau of ******* & Eastern ********

26777 *****************., Ste. 100

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No# ********

Our File No: 84833372

Dear **************:

Thank you for forwarding the complaint from Customer *********************, regarding their *************************** Wrangler.

According to our records on this vehicle, the basic paint warranty has expired by mileage (est. unit is over

65,000 miles). Because the basic warranty on defects has expired, Stellantis is declining any out of warranty

consideration(s) or refund in goodwill.

We consider the determinations made in this case as fair,

closed and final.

Sincerely,

******

Stellantis / FCA US LLC Customer Support
Initial Complaint
Date:10/26/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a brand new 2022 Jeep Wrangler Unlimited Sahara Altitude and took delivery of the vehicle on July 27th, 2022. It was during a dry spell in the ****** area so I didnt notice the factory defect until the first rain around September 1st. Every time it rains, the Jeep takes in significant water. Even after pulling the drain plug, the floor stays soaked in the front and back for weeks and then it rains again. Im about to return to the dealer for the 3rd time in 6 weeks with no fix in sight. The inside of the vehicle has been wet for almost 2 months now and its starting to smell of mildew. Additionally on the wettest of days, the dash screen and radio screens have begun to flicker and go blank. I opened a case with fcagroup and they refuse to take any accountability for this obvious factory defect. Even if the leaking is fixed my brand new $56k Jeep will never be the same. Fca group keeps telling me to work with the dealer which I have. But the dealer says this is a manufacturer problem and that I need to work with FCAGroup (Chrysler). And the vicious cycle continues. The Jeep is constantly wet on the inside, causing an odor, possibly electrical problems, moisture on the inside of the windows which fogs while driving, etc. This is not just a little water, unless the drain plug is constantly unplugged, I have inches of rainwater front and back. I take video every day after it rains to document the issue in case it comes to legal support.
Customer Answer
Date: 10/28/2022
Here is the *** # *****************
Business Response
Date: 12/09/2022
December 9, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 18319660

Our File No.: 84833471

Dear **************:

Thank you for forwarding the complaint from ********************* concerning his 2022 Jeep Wrangler Vehicle.

Customer sent a ******************** Letter to FCA requesting a Buyback or Refund of the Purchase Price on his 2022 Jeep Wrangler due to ongoing water leaks never repaired. The Customer opened a Warranty Litigation case on the concerns. FCA Legal Team will address the concerns and resolve the Complaint with the Owner Directly.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Customer Answer
Date: 12/09/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
Date:10/25/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a vehicle with ******** Auto ****** ****************** Sales Corporation) in December 2021 with a delivery date provided by them on 17 August 2022. The vehicle is a 2022 RAM **** Mega Cab, VIN *****************, it was built at a plant in ****** in JUNE 2022. In mid-********** ******** Auto Sales said that they still had no updates and the factory was not providing any timelines at all, not even an estimate and they would begin reaching out to the manufacturer, as they said, Chrysler/Stellantis. Weekly, I have been getting emails from them telling me that they have no information and they will continue to follow up but so far no response at all.On 18 October, I contacted RAM **************** to ask for help. After explaining to them the situation they opened case number ********. I received a cookie cutter email from them ********************* that delivery is TBD... I'm sorry, I don't understand, even if supply chains are behind, shouldn't a vehicle produced in June be scheduled in some way to move? Even if they told me January or June of 2023, at least that is a date.I followed up with RAM **************** on *************************** their was nothing they could do and no one else they could follow up with. They told me to follow up with the dealer, who I just did and they still know nothing at all. This blows my mind that their is no higher authority apparently within RAM or the rest of your organization, apparently that can tell what the factory is doing.Please provide my vehicles status, an estimated delivery date, or at least when will I have an estimated delivery date, and a phone number for someone that can actually see information about the vehicle. At this point I really doubt I will receive the vehicle until well into the next model year, and this does not encourage me to ever buy from RAM or associated companies in the future.
Business Response
Date: 11/01/2022
10/28/22

Better Business Bureau of ******* & ****************
****************************************************************************************************

Ms. ***************************
Fax: ************
BBB Case No: 18310877
Our File No: 84481816

Dear **************:
Thank you for forwarding the complaint from Customer ***********************, according to our records, VIN: ***************** (2022 RAM **** Truck Order) has successfully been built. We would recommend that the customer contact the new car sales managers at their selling dealership whereas the original order was placed. The Dealership sales manager is the best source for the traffic and delivery status information on this sales order.

Please be advised that you have taken receipt of this email reply. Thank you so much.
Sincerely,
******
Stellantis RAM Customer Support
Customer Answer
Date: 11/01/2022
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

As I stated in my original complaint, the Dealership sales manager has told me over and over that the factory, owned by Stellantis is unable to provide any updates on when the vehicle will be released. I have been asking them for months and months and they claim to have reached out to the manufacturer (Stellantis) for updates for about 2 months already. Again, please provide an estimated release date and I would appreciate why it is taking so long to be released by the factory.

Regards,

***********************
Initial Complaint
Date:10/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2017 Jeep Recall UB2 2017-2018 BU FUEL PUMP MODULE got handled when part was available. Good.Been trying to complete Recall W80 2013-2019 MULTI VEH. 2.4 OIL CONSUMPTION INSPECTION since Jul 2021! Bad!!!FCA/Jeep appears unwilling to actually perform the engine replacement they twice told me I need and scheduled to complete.Jan25 2022 On my own to arrange a 3rd party rental with unknown days. Dropped off car in morning AND early afternoon Grapevine dealer D1 calls stating the engine they planned to use had a crack in the engine block; can't complete repair; come pickup car. Picked up car and D1 promised free rental when new engine shipment arrives. The next several months, D1 called me to send photos of the mileage "keeping the file updated" but said they were still waiting for the shipment.Jun25 2022 tired of delays, I tried Lewisville dealer D2 who claimed ONLY 1 WEEK to receive the engine, but I have to restart the whole process. The recall is linked to my VIN but the proof of needing the engine replacement (passing all the tests) is not linked to my VIN?!Sep3 2022 D2 has their own records that car needs the engine replacement.Oct12 2022 OVER 1 MONTH LATER, I get contacted that the engine is ready. D2 only offered Uber, which I was not comfortable with. This time I was able to work from home, not needing a rental and instead arranged my own taxi instead of a costly rental.Oct17 2022 Dropped off car AND once again early afternoon D2 called: Mileage too much from the window; Add **** miles; *** I had photo of miles; D2 changes story; States real reason is they didn't take photos on Sep3 2022 FCA requires.I find it unlikely FCA would ship engine w/o proper procedures, D2 wants me to believe they missed a photo and can't do replacement.I wanted someone to authorize action that day due to VIN proof. No help FCA hotline; No answer Area Manager.I picked up car and was promised free rental when I return.Truncated due to character limit.
Customer Answer
Date: 11/08/2022
My VIN is *****************
Business Response
Date: 11/18/2022
November 17, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 18253657

Our File No.: ********

Dear **************:

Thank you for forwarding the complaint from ************************* concerning his 2017 Jeep Renegade Vehicle.

Customer sent a ******************** Letter to FCA requesting the Engine Repairs be completed on his 2017 Jeep Renegade Vehicle or a replacement be provided. FCA recommends the Customer continue to work with his local FCA Dealership Parts and ******************* to resolve the Complaint. The Service Manager and General Manager at the local Dealer are the best sources to assist in completing the Engine Repairs. FCA declined any refund of the purchase price or replacement of the vehicle. FCA will repair the Vehicle concerns per the terms of the Factory Warranty provided. The Customer was advised.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Customer Answer
Date: 11/18/2022
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
The whole point is that I needed someone in authority to actually tell the local Dealer to perform the recall which was aborted twice over a year's time.
It's not fun to make arrangements to take time from work; drop the car off; then be told at noon each time to come pickup the car - we have a new excuse to not do the recall after I was told everything is set to do the procedure!
FYI BBB: This is at least a second notice that the business phone number on file in this complaint provided by BBB is NOT IN SERVICE.
Unrelated to this complaint of having someone in authority tell one of the dealers to perform the engine replacement (recall procedure), is that the Jan ************************ apparently out of the blue and performed the replacement. That is the only reason to close this complaint.

Regards,

*************************
Business Response
Date: 12/09/2022
December 8, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 18253657

Our File No.: 84833067

Dear **************:

Thank you for forwarding the complaint from ************************* concerning his 2017 Jeep Renegade Vehicle.

Customer sent a ******************** Letter to FCA requesting the Engine be replaced on his 2017 Jeep Renegade Vehicle due to Recall W80. The local FCA Dealership has since contacted the Customer and the Engine was replaced as requested to resolve the Complaint.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Initial Complaint
Date:10/20/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am leasing a brand new Jeep Grand Cherokee Overland L and have had the truck for slightly under a year. There have been 8 recalls to date 7 of which have a fix. I began having issues with most of the electrical control panels very shortly after taking receivership of the truck. I took the car in for the recall updates and was assured it would fix the issues. Not too long after that, the issue began again with the electrical system including, air-conditioning, power windows, GPS, radio, and many of the warning systems, they simply did not work. The truck was brought back for service on July 11th and was in the shop until August 17th 38 days which qualifies it under the ** lemon law. I picked up the truck after being ********** "it was all fixed". Once again on Sunday, October the 9th the truck and every single light on the dashboard panel lit up and the power steering was not working. I was with my 77-year-old father and fiance stranded in ********* parking lot not knowing what we would do. I could not get assistance from Jeep at the time but luckily after about 25 restart attempts the power steering came back on and although all the alerts were warning us not to drive we took the risk to get home. I have dropped the car back off into service and I am getting the run around on the issues and any resolution, meantime I am renting a vehicle that is costing an arm and a leg.
Customer Answer
Date: 10/21/2022
vin#*****************
Business Response
Date: 11/18/2022
11/18/2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No: bbb#.1852728

Our File. Case. 84656640

Dear **************:

Thank you for forwarding the complaint from ****************************************** regarding their Jeep Grand Cherokee our records indicate that this customers Jeep was repaired already, Jeep will continue to repair the veh under the terms of the warranty guidelines. We called owner today, once rental bill is provided, we will refund the customer accordingly for this expense. Customer is satisfied with the repairs.

We apologize for any delay in this interim review process.

Sincerely,

******

Stellantis / FCA US LLC Customer Support
Customer Answer
Date: 11/18/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
Date:10/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a 2021 Dodge Challenger bought it brand new 6 months ago and I have had it to the dealership twice for a finish problem on all 4 wheels car only had *************************************** for warranty and now only has **** miles and they declined the warranty both times and the finish is coming off all 4 wheels and they should be replaced car was 60 thousand dollars and Dodge warranty tells me there is nothing they can do. And I bought an exstended warranty so will they do this on every claim
Business Response
Date: 12/06/2022
December 1, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 18251054

Our File No.: 84483950

Dear **************:

Thank you for forwarding the complaint from *********************** concerning his 2021 Dodge Challenger Vehicle.

Customer sent a ******************** Letter to FCA requesting the rims be replaced on his 2021 Dodge Challenger Vehicle due to discoloration. The Customer was contacted on 12/1/22 he said it took the Dealer a while however, two days ago they replaced the rims under Warranty to resolve the Complaint. All repairs have been completed on the Vehicle.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Initial Complaint
Date:10/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a brand new 2022 Dodge Durango in late ********** truck is now in the shop!I started hearing a grinding noise & the air conditioning shut down. I took it in to be serviced & was informed there was nothing wrong. Once I began driving the noise resumed then stopped but the air shut down again. Upon taking it back again they stated they found the leak. They stated upon the last visit they used an ********** in the system which now used with a black light allowed them to find this leak which couldn't be seen with the naked eye..They kept my truck a full week & returned it after taking out the dashboards & "fixing the problem". Once I stopped the truck @ my next location & restarted it, my truck then began smoking from under the hood. I had to return it once again. My truck has now been in the shop another week for which now I'm told they had to drop my transmission. They mistakingly got their wires crossed & caused something else to now be damaged. Not sure how when they stated they used this dye & black light combo.. I have returned my truck 3 times & during this time I'm paying a hefty $900. monthly car note, not to mention the $$$ put on down payment. I'm am out just about $12,000 for a truck that is sitting in their shop.. A brand new truck @ that.. I am looking for ***********************
Customer Answer
Date: 10/20/2022
Vin# *****************
Business Response
Date: 11/18/2022
11/18/2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No: bbb#********

Our File. Case 84656637

Dear **************:

Thank you for forwarding the complaint from ******************* regarding their 2022 Dodge Durango Our records indicate that this customer has had his concerns addressed already by their local Dodge dealer If the customer is still unhappy with the dealer treatment, he should discuss matters with the general MANAGER OF THE DEALER FRANCHISE he dealt with. Stellantis will continue to repair any clear and present defects at no cost under *******. warranty guidelines.

We apologize for any delay in this interim review process.

Sincerely,

******

Stellantis / FCA US LLC Customer Support
Initial Complaint
Date:10/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8-5-2022 I was on the way home from **** when my truck suddenly shut down on I80 in ******* it is a 2020 Ram ****. I was in the 3rd lane during rush hour when it shut down no check engine light nothing I had to have it towed and had to pay out of my pocket since Ram only covers 10 miles. My truck sat in a dealer for 2 months waiting for backordered parts. I was in contact as much as I could with Ram customer service and they would never call me back wouldnt email me back I sent 2 emails with no response I sent 3 certified letters no response and I also got banned off of Rams official ******** page for telling the truth about what happened never bad mouthed them nothing they just didnt want anyone telling the truth. Now after 2 months of not having the truck I get it back and now its back in the shop for another issue that has came up. There is a recall on the issue that shut the truck down on I80 but these vehicles are unsafe to drive and no dealership wants them in on trade for the known issue. *** is horrible and there customer support is horrible and nobody calls you back Im at my whits end and they should be held accountable for their actions for there vehicle almost causing a wreck on I80 with no notice no engine light nothing. I have a case number with them but thats worthless when they never call you back. I also have never met a company that doesnt care about there customers and never apologizes for there known issues and never calls you back to help the customer resolve the issue. They need to be held accountable to the fullest I would like to talk to someone at the BBB to explain the fullest of the story because there is more to it I just dont have enough space. Thank you
Business Response
Date: 11/08/2022
11/4/2022

Better Business Bureau of ******* & Eastern ********
****************************************************************************************************

Ms. ***************************
Fax: ************
BBB Case No: #********
Our File No: 84556589

Dear **************:
Thank you for forwarding the complaint from Customer *******************************, regarding their 2020 RAM Pickup. According to the Dealer Repair order #******, at Coronet Dodge, installation of the fuel pump kit was completed the same day that the parts arrived on 9/22/2022. Repair is already completed and customer has picked up the vehicle, all warranty obligations per Stellantis have been met, no further action will be taken.

We would encourage the customer to advise their local dealership service center of any future mechanical concerns with their truck they may be experiencing still.

Please advise that you have taken receipt of this email reply.

Sincerely,
******
Stellantis / FCA US LLC Customer Support
Initial Complaint
Date:10/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In early 2018 I purchased a 2017 jeep renegade gators jeep dodge in ********* *******. On the 2 hour run through when picking up vehicle, he showed me the basic controls on steering wheel and his most important this was to connect my phone. Not once during to whole purchasing transaction did they say it doesnt not for me with spare or ***** They didnt even offer to add it to the price. So during hurricane *** I find out there was neither. This was in the middle of the night in the middle of nowhere and its pitch black. So thanks to dealership not disclosing anything my safety was put in danger. They should have said something at point of purchase, that this doesnt come with spare or **** would you like to add it to vehicle. I never had a vehicle with a spare or **** even with a **** f 350 duly. I would have purchased this add on back then: but since they did not and put my life in danger during a major hurricane you should send this out to me. Also dealerships should have standard practices put into place so this does not happen again to anyone
Business Response
Date: 11/08/2022
11/4/2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No: #********

Our File No: 84556223

Dear **************:

Thank you for forwarding the complaint from Customer: *********************************, regarding their 2017 Jeep Renegade. According to our records, their Jeep vehicle was built with the following items as such from the factory:

TBFS

DELETE SPARE TIRE

TWLP

225/55R18 ALL SEASON TIRES

TZL

KUMHO BRAND TIRES

WBSP

18X8.0 GLOSS BLACK WHEELS

WLZC

ALL ALUMINUM WHEELS

**** Therefore, it is important to note the customer did not pay for a Spare Tire at the Time of Purchase, if the Customer would like to buy a Spare Tire Kit, they may see their local Jeep Dealers parts department to do so. This is not a standard equipment on the vehicle and Jeep will NOT pay for these retail parts without Retail Cost. Goodwill assistance has been declined.

Sincerely,

******

Stellantis / FCA US LLC Customer Support
Customer Answer
Date: 11/09/2022
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[since your dealership left out there was not spare tire and did not go over this fairly, you are responsible to provide this. We can also add on the injuries I received that when I found out there was not one in the middle of Hurricane ***. Its your responsibility for dealership to go over things throughly at the time of purchase. Please have dealership provide spare tire kit free of charge.

Regards,

*********************************
Initial Complaint
Date:10/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a used 2017 Chrysler Pacifica in January 2020. Shortly thereafter, the paint started bubbling on the hood and ultimately peeled to the bare metal. Numerous times, I attempted to contact Chrysler and also the dealership that we purchased from to see if this was a warranty repair or possibly a recall. I didn't get anywhere with these inquiries. Since then, I've read numerous complaints on the internet regarding this exact issue, proving that it's a well known and well documented occurrence, especially with this particular Chrysler model. When I contacted Chrysler again with this information, they suggested I contact the dealership again and have it submitted for warranty work. We visited our dealership in July 2022, photos were taken and an estimate was taken at their preferred body shop. The owner of the body shop correctly guessed while I was there as soon as he saw the make and model of my vehicle, confirming the well known paint issue. Photos and estimate were submitted to Chrysler but I just heard back last week that our claim was denied because our oxidation warranty had expired. I've been trying to get this resolved long before this warranty expired and it's not as if this is a rare situation. This happened long before the warrant expired and many others are dealing with the same issue. Had I gotten direction from Chrysler sooner, I could've gotten this taken care of. Instead of standing behind their vehicles and accepting and acknowledging well known defects, they are choosing to instead drag their feet and use the "oxidation warranty" as an excuse.
Customer Answer
Date: 10/28/2022
VIN *****************
Business Response
Date: 12/06/2022
November 30, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 18206705

Our File No.: 84656632

Dear **************:

Thank you for forwarding the complaint from *********************** concerning his 2017 Chrysler Pacifica Vehicle.

Customer sent a ******************** Letter to FCA requesting assistance with repairs on the Hood of his 2017 Chrysler Pacifica Vehicle due to rust spots and paint bubbling. The Corrosion Warranty has since expired on the Vehicle. FCA contacted the Customer on 11/30/22 and agreed to reimburse 50% of the total cost on the Hood repairs as goodwill with paid receipt. A reimbursement check will be mailed to the address provided when work is completed, and the receipt is provided. The Owner was advised.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

TBFS	DELETE SPARE TIRE
TWLP	225/55R18 ALL SEASON TIRES
TZL	KUMHO BRAND TIRES
WBSP	18X8.0 GLOSS BLACK WHEELS
WLZC	ALL ALUMINUM WHEELS

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Stellantis is NOT a BBB Accredited Business.