Business Profile

Auto Manufacturers

Stellantis

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,573 total complaints in the last 3 years.
531 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Stellantis DBA: SCA US LLC DBA Chrysler Corp.( PH# ************) sent a letter that they have extended the warranty of 15 yrs or ******* miles on sliding doors for their Vans 2016 Caravans.********** already had them fixed, The Stellantis DBA: SCA US LLC DBA Chrysler Corp.(wanted the work order sheet.He got a Work Order (****) from the Shop that repaired *********** it to The Stellantis DBA: SCA US LLC DBA Chrysler Corp.(. They require a Cashier Register Receipt. ************************* is the repair shop he went to in a very small town & doesn't have a cashier register. Cannot produce a cash register receipt. Their saying that is not acceptable. The letter he received gave a list of acceptable proof of repairs & one of them was repair work order stamped paid in full. His repair shop doesn't have a stamp but wrote on The **** PD 6-22-22 & initial it as *****************************, Owner ************** case# ******* He wants a refund of $257.73 for this repair he paid for.
Business Response
Date: 08/30/2022
August 30, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 17733981

Our File No.: 83945530

Dear **************:

Thank you for forwarding the complaint from ******************* concerning his 2016 Dodge Grand Caravan Vehicle.

Customer sent a ******************** Letter to FCA requesting reimbursement for Door repairs paid for on his 2016 Dodge Grand Caravan Vehicle. FCA agreed to reimburse

the cost totaling $257.75 as goodwill. The Owner was contacted on 8/29/22 and advised of the reimbursement to resolve the Complaint. A reimbursement check will be mailed to the address provided.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Initial Complaint
Date:08/18/2022
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a 2017 Dodge Challenger with 36k miles. ******** the **connect touch screen began to delaminate. The delamination has caused the screen to glitch and the back-up camera intermittently fails to work, this is definitely a safety concern. After extensive research, it seems this is a chronic problem with these vehicles. I would like Dodge to fix this issue with my car.
Initial Complaint
Date:08/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I put my car in the shop at a Chrysler dealer and I called Chrysler corp to get help with the labor costs on my 2006 Chrysler 300 I told them that it was extremely expensive and I paid almost all of it but Chrysler refused to help me in any way I bought a Chevrolet a few years before i got my Chrysler and they helped me pay for my gm when it broke down i had no warranties on it i feel as though i was RIP off by Chrysler when I bought my car it's there product and they don't stand behind their cars
Customer Answer
Date: 08/16/2022
The vin # is ***************** 2006 Chrysler 300 it's at *********** Dodge jeep Chrysler dealership in ******** ** in the service department.
Business Response
Date: 08/29/2022
Aug 25^th, 2022

Better Business Bureau of ******* & ****************

26777 *****************., Ste. 100 **********, ** 48076-4163

Ms. *************************** Fax: ************

BBB Case No.: 17710626 Our File No.: 83861127

Dear **************: Thank you for forwarding the complaint from ***************************, regarding his 2006 CHRYSLER 300, based on the age and mileage of this vehicle Chrysler is not honoring to offer any added goodwill consideration towards parts or labor on the necessary repairs.

******, Chrysler Customer Care

Stellantis / FCA US LLC
Customer Answer
Date: 08/29/2022
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

***************************
Initial Complaint
Date:08/14/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a 2022 Jeep grand ******************** it has approximately **** miles on it, and it has been in the shop for seven weeks waiting on a part. Chrysler has issued my service department (******** CDJE of *********) an ETA of the parts arrival approximately every two days over the last seven weeks. Each ETA turns into another ETA. meanwhile, Chrysler continues to distribute 2022 Jeep grand Cherokee * Overlands. I expect for my already purchased vehicle to be a repair priority.
Customer Answer
Date: 08/15/2022
vin *****************
Initial Complaint
Date:08/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We own a 2017 Chrysler Pacifica Hybrid minivan. The hood edge developed corrosion. We brought it to the dealership in April 2022. The dealership took and has pictures (and also sent them to me), documenting the date. The corrosion warranty expired in May 2022. Chrysler / Stellantis is refusing to fix the issue even though it is covered under warranty and was brought in for inspection while the warranty was still in effect.We are told that *****, the "area manager", says to buff out the issue. Corrosion is due to a reaction between the aluminum on the hood and the paint. This is a known defect, documented online on multiple sites. ***********************, the manager, also told me multiple times that he knows it is a corrosion issue and that buffing it out won't fix the problem. He said they have had several other minivans (same make / model) with this exact same issue.
Customer Answer
Date: 08/15/2022
Hi, the *** is: *****************
Business Response
Date: 08/29/2022
August 23, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 17712916

Our File No.: 83861155

Dear **************:

Thank you for forwarding the complaint from *************************** concerning her 2017 Chrysler Pacifica Vehicle.

Customer sent a ******************** Letter to FCA requesting the Hood Corrosion on her 2017 Chrysler Pacifica be repaired under Warranty. FCA recommends the Customer work with her local FCA ***************************** and Body Shop to repair the concerns per the terms of the Warranty provided. The ****************** and Body Shop are the best sources to resolve the Complaint.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Customer Answer
Date: 08/29/2022
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I have been speaking with the local dealership (************************* at ********* Chrysler Jeep Dodge) since April 2022. At the first visit (April 2022), he took photos and documented the issue. He told me we had a corrosion problem that he has seen multiple times on other vehicles (same location, on the hood). Since then, he says he has submitted requests for repair via "Digital Imaging" which are denied. The response is to buff out the problem. ***** tells me buffing out the problem will not fix the issue since the corrosion will continue. This is supported by multiple complaints from online forums where individuals faced the same problem. Chrysler / Stellantis knows this is corrosion. The paint is reacting to the aluminum of the hood. There are many vehicles with this issue. We reported the issue and it was documented while under warranty. They need to do the right thing and fix it.

Regards,

***************************
Initial Complaint
Date:08/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sent a check in the amount of $4,466.32 it was a returned check from dents plus for un fixed hail damage paid to chrysler financial and ******** check # **** says it was sent to jpmchase Bank *********. ********** I've called one to many times even faxed proof which cost me money not to even mention the extra intrest im paiying because it could be paid off by now and they haven't resolved anything or seem to be trying. No calls back period.
Customer Answer
Date: 08/15/2022
1C4PJMLB9KD21309
Business Response
Date: 08/24/2022
August 23, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 17712482

Our File No.: 83863754

Dear **************:

Thank you for forwarding the complaint from ***************** concerning his 2019 Jeep Cherokee Vehicle.

Customer sent a ******************** Letter to FCA requesting a billing adjustment due to a check not received for dents and hail damage on his 2019 Jeep Cherokee Vehicle. FCA recommends the Customer contact ********************** Capital at ************** for any billing adjustment. Chrysler Capital is the Department who handled the check, and they are the best source to provide assistance in resolving the complaint.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Initial Complaint
Date:08/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had the extended warranty on our 2019 Dodge Ram Pickup. Terms of the policy are if we did not use would be given back a complete refund of the full price of $2110. Well we did not use the policy and were sent a check for $1011.23 which is $1098.77 short of the full price.
Customer Answer
Date: 08/15/2022
VIN#*****************
Business Response
Date: 08/24/2022
August 23, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 17709495

Our File No.: 83861173

Dear **************:

Thank you for forwarding the complaint from ************************* concerning his 2019 Ram **** Vehicle.

Customer sent a ******************** Letter to FCA requesting a refund for his MVP Contract that was never used on the 2019 Ram **** Vehicle. The Owner received a prorated reimbursement check that was not the full amount. FCA recommends the Customer contact MVP Service Contracts at ************** for reimbursement assistance. MVP Service Contracts handles all the reimbursements for unused Contracts and is the best source to resolve the Complaint.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Initial Complaint
Date:08/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Jeep in 2016 and one of the main features was Uconnect. I was told last year that this feature will no longer be available for my vehicle. So, there are no upgrades that can be done. I understand technology changes but, Chrysler should not have built a technology that could become obsolete so quickly. I understand that some cars Tmobile did retrofit with a 3G adapter but my Jeep Cherokee is not on their list. So, basically, there is nothing I can do and lose the features. I feel that Chrysler should assist with an upgrade of the system to a new model or pay me for the feature I have lost due not having some foresight in a non upgradeable system for technology.
Customer Answer
Date: 08/15/2022
(VIN #*****************)

Business Response
Date: 08/24/2022
August 23, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 17704517

Our File No.: 83861181

Dear **************:

Thank you for forwarding the complaint from *************************** concerning his 2016 Jeep Cherokee Vehicle.

Customer sent a ******************** Letter to FCA requesting replacement of the Uconnect 3G system on his 2016 Jeep Cherokee since it is becoming obsolete. FCA recommends the Customer contact ********************** Systems at ************** to go over any options for the Uconnect System. They are the best source to resolve the Complaint. FCA declined any replacement of the Uconnect System as requested.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Customer Answer
Date: 08/24/2022
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Prior to making the BBB claim, I had called Uconnect and they said they were sorry, but there was nothing they could do since they were discontinuing the Uconnect service for my vehicle. When purchasing the vehicle, owning the Uconnect technology system was a major factor in purchasing the car. The issue is between Jeep and Uconnect.

Regards,

***************************
Initial Complaint
Date:08/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When you purchase six or seven vehicles from the same dealer in the last 7 years and have good service until the dealership changes personal and the service department is there to collect a check instead of doing their job then i take it personal call to get my truck looked at code came up an was told 4 weeks before they could look at it ask was i suppose to park it answer was find another dealer this is not the way i do business its not my problem that they are under staffed according to person i was talking to the only problem i have is i worked hard all my life spent hard earned money on vehicles an i can not get the service that i thought i payed for so the bottom line we got your money you are on your own from here on out
*****************
Customer Answer
Date: 08/04/2022
Tell us why here...This complaint was sent to the bbb against chrysler corporation about the service that i have received
Business Response
Date: 09/24/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 17657650

Our File: 91084897

Thank you for forwarding the complaint from ****** ******. According to our records there are no open or closed cases for a dealer complaint from the customer.

I advise the customer to contact US ************* ************** and have a case created.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis *************
Initial Complaint
Date:08/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2014 Ram **** Laramie Ecodiesel in September of 2019. After driving it for a year the engine failed in November of 2020 while the dealer was test driving it after repairs. FCA was great about this and replaced my engine and covered a fair share of the cost since it was out of warranty. The new engine came with a 3 year/100,000 mile warranty. I drove the truck ****** miles and the new engine failed. I sent all the proper receipts of oil changes and fuel filter change. My warranty claim has been verified by *** but this truck has been sitting at the dealer since November 11, 2021 and Ram Cares still can't give me a delivery date on the replacement engine. I have continued making payments and carrying full coverage insurance for 9 months while this truck has sat in the shop. I have been in danger of losing my job and on the brink of bankruptcy by having to pay for other means of transportation. I am also concerned that other parts not under warranty may fail if the replacement engine is ever delivered because the truck has sat idle without being started in 9 months, causing me more hardship and money.
Customer Answer
Date: 08/09/2022
*****************
Business Response
Date: 08/24/2022
August 23, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 17644477

Our File No.: 83861290

Dear **************:

Thank you for forwarding the complaint from *************************** concerning his 2014 Ram **** Vehicle.

Customer sent a ******************** Letter to FCA requesting the Engine be replaced on his 2014 Ram **** Vehicle. The Engine is currently on Backorder. FCA contacted

Parts Expediting and they are working to get the Engine as soon as possible. The local FCA Dealership will contact the Customer when the Engine arrives

And repairs will be completed. FCA recommends the Customer contact the local FCA Dealer for any updates on the parts and when repairs can be done to resolve the complaint.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Customer Answer
Date: 08/24/2022
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]I requested the replacement motor that was WARRANTIED 10 months ago. FCA has claimed to have expedited the part 4 months ago. This has by FAR surpassed reasonable time frame as specified under the ******** **** Act. FCA has emailed me today stating that there is still no estimated delivery date meaning that it will most likely be 2023 before they even schedule deliveries. In the meantime, FCA has responded to the original complaint with an answer that wasnt even close to the complaint! In the meantime, I am without a vehicle and struggling to pay bills and continue employment without transportation!

Regards,

***************************

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Stellantis is NOT a BBB Accredited Business.