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Auto Manufacturers

Ford Motor Company / Consumer Affairs
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Ford Motor Company / Consumer Affairs's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ford Motor Company / Consumer Affairs has 24 locations, listed below.

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    Customer Review Ratings

    1.12

    Average of 220 Customer Reviews

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    Review Details

    • Susan M

      Date: 01/05/2024

      I purchased a brand new service vehicle, for over $60K, and within a few months the paint started flaking off on the bottom of the doors. We brought it in for warranty work but the claim was denied and said it was not covered. Very disappointed in ***** and will not be buying anymore work vehicles from this manufacture again. **** might have been a great #American brand at one time but now just ruled by greed and profits.

    • Dan m

      Date: 01/02/2024

      Looking over the reviews on this page I can see why consumers are disgusted with ***** Completely. I had a SERIOUS transmission problem on my 2018 Edge at ****** MILES! I took the car to my local dealership ( *********) where it took them a FULL WEEK to tell me there were 2 diagnostic codes they found. ONE. FULL. WEEK. I contacted **** via ******** messenger where THEY told me a "Customer Experience Advisor" would soon be contacting me. Guess what they did? Called and never even left a message. 24 hours later I had a "Customer Experience" survey in my inbox. What the heck is there to survey? I had no "Customer Experience"! I ended up taking the car to a well regarded private transmission shop where I ended up with a rebuilt, well warrantied transmission. They repaired the vehicle in 3 days. If you want vehicles with absolute garbage reliability, horrific dealer service and absolutely AWFUL "Customer Experience" buy a ***** I sure as heck never will again!

    • Mark D

      Date: 12/29/2023

      **** has really not going to make it 40 year owner ,LAST ONE YOU **** **** can't leave 0on review

    • Bonnie W

      Date: 12/29/2023

      Absolutely ridiculous customer **********************. Bought a pre-owned 2018 F150 with only ****** miles on it in early 2021. Since the time of purchase, I have had this vehicle in 2 different service departments with warranty work totaling over $16,144, and totaling about 2-3 months of being without a vehicle and no loaner vehicle. I called customer ********************** with concerns about this and was absolutely brushed off and was told "we do not give any type of monetary rewards back to the consumer", which I find to be untrue seeing as I was sent a gift card of $250 for a previous vehicle issue. I am extremely disappointed in this from a manufacturer that my family and I have been loyal to for over 50 years. If I do not hear from someone with a rightful solution, congratulations..... you just lost a customer to GM

    • KURT R

      Date: 12/27/2023

      All I can say is that i am done with **** parts and accessories customer **********************. I ordered a **** hard rolling bed cover for my 23 F-350 LWB back during a black Friday promo. I opened it as a gift from my wife on Christmas, not realizing until then.....that it was missing the "left and right" rails for the cover to mount to. I contacted the missing parts phone number in the packaging and they said they can not send me rails since they manufacture everything for the accessories for ****, and that it is a **** issue. **** said its one complete kit and the cover will need to be sent back and that I will have to order a new one. I did as so, but now **** will NOT HONOR their mistake and sell me a new cover for the price I paid back on November 25th. They will NOT ISSUE a voucher or gift card for their mistake. **** has pretty much said F**K you and even though it's their mistake I will have to pay an additional $482.50 or 25%off "THE MONEY SAVED AT THE ***** for a new cover since they will not HONOR THEIR MISTAKE. So, all in all order from your dealer and not the parts and accessories website because **** SAYS F**K you to their customers if you order online. This will be the last **** I own.

    • Philip Y

      Date: 12/08/2023

      I own a 2016 Explorer Platinum Edition. Recently the engine started shutting off while driving down the road. No particular trigger for it, it just shuts off. And this is just the safety issue I'm having, not to mention the 3 other gremlins. I have seen numerous reports similar to this in online forums so it really bothers me that the local dealership has no idea what might be causing it. And if they can't replicate it i will pay them $200 for nothing and still have to drive an unsafe vehicle that has depreciated more in the last year than my 2010 truck. I've already replaced the *** on the same vehicle because it cracked. If i can ever get rid of this vehicle I'll likely never buy a **** again. I wish companies would back their products and fix them when there are fleet wide issues instead of making the people that paid a small fortune for them in the first place fork out thousands of dollars time and time again for little to no results. Funny how so many things seem to fail after the manufacturers warranty ends. Come on ****, do the right thing by your customers.

    • JESSICA S

      Date: 12/05/2023

      Terrible customer ********************** experience I have dealt with in a long time. Contacted **** customer ********************** Dec *************************************** my 2014 **** 150 and how they were replaced in June 2021 and then went out 2 years later, replaced in August 2023. Was told by an authorized dealership of ****, that this should have not happened and the 2 year warranty was ** in August, so had for fork up a pretty ***** to get these fixed once again. When contacted Customer ********************** at **** regarding this, was told "After reviewing my resources, there are no warranties or programs in effect that would provide coverage of your current concern. I recommend that you keep your receipts in case we initiate a program in the future for the vehicle concern you are experiencing." Clearly a hazarded safety feature is not a concern for **** in breathing in gases, but making them spend more than $5000 is perfectly ok.

    • Alfonso H

      Date: 12/04/2023

      I ordered a 2023 Maverick in September 2022 and waited for almost two years, my original order got rolled over a ****, Despite all the monthly communication from **** by email, saying that I shouldn't worry about the price increase. They will always honor the original order price as it is covered under their price protection policy. By the time of deliver a week ago in a local dealership: ******************, **********. The dealership refused the price protection and wanted to charge me $26,999 instead of my order price $22,450. Called ****'s customer *********************** and they replied saying the dealership have the last word as this is how it works in *******.

    • Keri R

      Date: 12/02/2023

      WORST experience today! Contacted the **** number to discuss KNOWN problem with roof rail crack near top corner of back hatch. Paid $1400 for drivers side and now, 30 days later the passenger side is cracked! **** customer ********************** was unprofessional and just plain rude. They wont do anything except lie and say a supervisor will call back. ******, ******** and ******* (not sure if thats her exact name but thats what it sounded likeshe was RUDE RUDE RUDE!) No help from **** except to be told to call and file to have a recall issued or write to executives. **** needs to recall for this issue and stop making hard working people pay for YOUR MISTAKE!!

    • Jim W

      Date: 11/27/2023

      Ive been a ******************* customer for over 40 years but if **** continues going dow the woke rabbit hole I will change my loyalty to GMC.I am a traditionalist and Im very loyal but I dont support woke companies. I hope **** will reject wokeness and support traditional American values. My wife and I really like the new **** Bronco and we were going to buy one but we are rethinking that now.

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