Reviews

This profile includes reviews for Ford Motor Company / Consumer Affairs's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ford Motor Company / Consumer Affairs

  PO Box 6248 Md 4 S Dearborn, MI 48121-6248

  
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  Ford Motor Company / Consumer Affairs

  16800 Executive Plaza Dr Dearborn, MI 48126-4261

  
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  Ford Motor Company / Consumer Affairs

  14555 Rotunda Dr Ste 131 Ford Racing Technology Dearborn, MI 48120-1229

  
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  Ford Motor Company / Consumer Affairs

  PO Box 55000 Department 194101 Detroit, MI 48255-0001

  
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  Ford Motor Company / Consumer Affairs

  3025 Highland Pkwy. #500 Downers Grove, IL 60515-5542

Review Details

• Review fromJeff H

  Date: 10/17/2023

  1 star
  I have sent a letter to the 19 Ford Motor Company's Executives and ***** of ********** One letter a week for 5 weeks now.Their response is a canned response. "we don't have a program to cover this"This is a flagrant violation of Advertising, ****************** ***** Reliability and Service" A **** Vehicle with ****** miles and has already had a new engine put in it and now needs a new transmission, that **** wants me to pay $9000 for. How is that ***** Tough?" My warranty expired 2 months ago from time not mileage. **** refuses to stand behind this vehicle and fix the problem at their expense.Cars are being built to last longer. I ************** didn't get the memo!!!

• Review fromRafael g

  Date: 10/06/2023

  1 star
  After my getting car key damaged I needed a ignition key replacement for a 2017 **** Fiesta. Since I have a ****.com owners account I reached out for help for ****. Simply put they were usless, 3 local dealers in NE ******* were just as useless. To make me waste more time and to add insult to injury I had to ad the information I had already added to my account again. Called the Service department at ********** 3 times no answer and had to leave a message, they were one of the useless dealer. Next time I buy another brand.

• Review fromJoseph A

  Date: 10/05/2023

  3 stars
  I bought a 2018 f250 with 37k miles on it give or take. Even bought the extended bumper to bumper warranty. Only to find out the 12k I spent on the warranty was a waste of money. It doesn't cover anything significant. Just had the same truck at a **** service center to replace some trim that has come detached. Again to find out that this also is not covered under warranty. When I asked the service advisor why it was not covered, she informed me that Big **** was to blame. Whoever that is

• Review fromKarl S

  Date: 10/02/2023

  1 star
  I bought a **** minivan from a **** dealership, ********************* in *****, ****. It broke down on the way home, and their maintenance department couldn't or wouldn't fix it. I will never buy a **** again. Incompetent scam artists.

• Review fromMashell R

  Date: 09/25/2023

  1 star
  I received an air bag recall from ***** so my husband and I scheduled an appointment at ****************. The customer ********************** agent and the technician told my husband that the work had been completed and gave us no other information. Even after **************** led us to believe the recall repair had been completed in full, we began receiving non stop calls and mailings from **** about scheduling the recall repair. We asked them to stop, but they never did. We had another unrelated issue with the car to which my husband checked the repair codes on the car. The airbag related code was still there So he called **************** and asked the same customer ********************** agent from his previous visit why the code was still showing, to which she nonchalantly replied that they had only completed the driver's side and not the passenger side because the ran out of parts. My husband told her that she still needed to tell him that and asked why she didn't. She hung up on him. He called and spoke to her supervisor who claimed he'd look into it, but we have no knowledge that he did. The supervisor told us well we have the parts now, but there is no way we trust them anymore. It's been difficult to even find where we can get this looked into so I'm leaving this here, hoping someone in corporate will look at it and not dismiss it. **************** is not in compliance with it's own technician service certification. Speaking directly to **************** does not yield any results nor is customer ********************** a priority. I now have the inconvenience of scheduling another recall appointment and all I"m asking is that this complaint is taken seriously and something gets addressed.

• Review fromKarthik P

  Date: 09/22/2023

  1 star
  I bought a **** Raptor which is one of their top line products, only in a month air conditioning behaving absurd. It shuts off on a freeway in very hot summertime and my toddler started crying unable to tolerate the hot temperature and my wife and I had a terrible day with all going on. Took it to a near by dealership, after 3 weeks they still have the truck without getting repaired. ****'s Customer Experience is awful! They give a **** about their customers and take a s*** from the dealership and have no control of power. Wish they run out of business very soon.

• Review fromRick B

  Date: 09/05/2023

  1 star
  Ford Motor Company is aware of the 2016-2020 Edge manufacturing and engineering flaw in the 2.0 Eco Boost engine defect to the point of sending repair shops of the diagnostics to confirm, yet fail to authorize any recall, but instead sticking it to the consumer for $8500-$10k in new engine repair costs. The auto repair discussion boards and auto repair shops including **** dealerships are all aware of this, however **** continues to deny responsibility for.

• Review fromWilliam K

  Date: 08/30/2023

  1 star
  Never buy a **** truck. They used to make good vehicles. No more. Worst c*** on the road and they wont stand behind their crappy products. The 2.7 power train is complete junk. They are under investigation again for the 2.7 in new broncos. Those are dropping valves into the motor. Small issue. My 2016 F-150 has had more issues than a **** yugo. It would take more time to list was has gone wrong than listing the systems that havent failed. Literally the worst drivetrain ever produced- and Im including the old GM 4-6-8.

• Review fromIvanna B

  Date: 08/28/2023

  1 star
  In July 2023, I purchased a 2023 **** mustang Coupe at *************************. Unfortunately, no quality assurance checks were done by the **** factory or the dealership before allowing someone to purchase the vehicle. Here are the preventable issues:1. The mustang's paint is shadow black- After purchasing, I noticed swirl marks on the paint. I was told by Ourisman to contact **** Customer Care line which I did. I was informed by the representative that there are other documented records about swirl marks on mustangs and mine was not the only one. If there have been documented records of swirl marks on mustangs, what has **** done to try and resolve this issue, especially if it has been a problem for years? 2. Passenger side rear brake light-- Another issue I found was a foam, rubber piece that is supposed to go undrneath the brake light was not properly placed and was sticking out of the brake light. Before the car was taken to Ourisman, why was there no quality assurance check to make sure all pieces were properly secured and placed on the vehicle.3. Passenger side-view mirror- The mirror was scratched. Again, why was there no quality assurance checks done to the vehicle and different parts to ensure no scratches were on any glasses?4. Bluetooth out-of-sync- After pairing and syncing my phone to the mustang, I've noticed that the text messages received were not displaying the correct names. I contact ****'s IT and explained my situation. He guided me to reboot my system to no avail and told me this was a bug they have been experiencing and an update will be available to fix it. 2 of the 4 issues have been fixed becaused I have been contacting the dealership time and time again to get it fixed. These issues would not have been present for me to deal with if the Ford Motor Company had done proper checks to ensure the Mustang was perfect to be given to the dealership. Now, I am dealing with resolving these issues for 2 months since purchase.

• Review fromSara H

  Date: 08/19/2023

  1 star
  I bought a 2014 **** Escape from a reputable car dealer. Within the first year I had to replace the transmission. Now on the 2nd year and I have learned I will need to replace the engine. I have tried to contact Ford Motor *** and have not received any kind of resolution. There are many complaints similar to mine and **** is aware of these issues and have refused to do recalls. I still owe on the car and basically have no choice but to do the repairs. In my opinion they are fleecing the people who can least afford it. My car has just over ******* miles.