Reviews

This profile includes reviews for Ford Motor Company / Consumer Affairs's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ford Motor Company / Consumer Affairs

  PO Box 6248 Md 4 S Dearborn, MI 48121-6248

  
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  Ford Motor Company / Consumer Affairs

  PO Box 6045 Dearborn, MI 48121-6045

  
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  Ford Motor Company / Consumer Affairs

  PO Box 6248 Dearborn, MI 48121-6248

  
• 

  Ford Motor Company / Consumer Affairs

  PO Box 6248 Dearborn, MI 48121-6248

  
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  Ford Motor Company / Consumer Affairs

  1 American Rd Dearborn, MI 48126-2701

  

Review Details

• Review fromMarianne P

  Date: 08/16/2023

  5 stars
  Love my **** Escape! The service and assistance from ****** at **************, in ********, **, with the help of ********************* from **** Corporate, has been extraordinary! The dealership worked so seamlessly with the corporate office, they were able to handle any requests or concerns with ease! None of this would have been possible without the **************, and assistance of *********************. Both ***** and ****** made sure that everything flowed smoothly, and that I was back in my **** as soon as possible. A BIG thank you to both ********************* & to ******, and all of the folks at ****!

• Review fromJulianne P

  Date: 08/14/2023

  1 star
  I would give a zero if I could! **** has had a recall out on their 2015-2019 Explorers for their terrible transmissions. The initial recall called for the dealership to reprogram the module. Yet when that failed and the vehicle went past their ridiculously lame 1 year warranty, they failed to actually "repair," the transmission even though they issued an additional/supplemental recall which doesn't expire until 8/31/23. Yet they should have actually "REPAIRED," the transmission because there was a side note in the system that the vehicle had an issue that the dealership stated they couldn't duplicate. Now they want to charge my daughter almost $7000 dollars to repair the transmission. Sounds like it's time for a Class Action Lawsuit. If you can't stand behind your product and do the right thing, you'll be losing more than one customer, I too am a **** owner!

• Review fromJoyce J

  Date: 07/27/2023

  1 star
  Horrible company the **** escape engine is trash. They have recalled *********************************************** the older cars. Coolant leaked into my engine and ruined it. That's the exact reason for a recall but they get to pick the years they will fix. It shouldn't matter the year, if the engine is flawed and leaks Coolant they should stand by their work and replace it. I was told by **** to keep the receipts in case at a later date they have enough complaints to include that year. It's 10 thousand dollars at the dealer to replace I still owe 30 thousand on the car and **** says to bad.

• Review fromJennifer B

  Date: 07/18/2023

  1 star
  We've been waiting over 2 years for the **** Bronco we ordered. It finally shipped to dealership last week but now they can't deliver it because there is a seat belt recall on over 100K Broncos. No clear date on when I will get the Bronco. No help from corp customer **********************, dealership or customer relations. I've been on the phone numerous times over the last couple years. Today for over an hour. I feel like I've been lied to for over 2 years. They are stringing customers along. Not being transparent. No concessions for loyalty. Their website says they value their customers and focus on service. Not seeing this - me and the thousands of others they've kept waiting done.

• Review fromJamesha P

  Date: 07/18/2023

  1 star
  I'm completely and utterly disappointed in the corporate office and the ************** ** branch I went to for my vehicle. After filing numerous complaints on the dealership they were still allowed to not fix and error they created and corporate did nothing. I feel I would've gotten better service from a private seller on the streets and now I have a brand new car that will have dead tags in less than a week because no one did what they were supposed to do. I wish I could take my $9000.00 back and never cross paths with these people ever again. Don't purchase from ***** THE CUSTOMER DOESN'T MATTER.

• Review fromRobert B

  Date: 07/16/2023

  1 star
  We've had a poor experience with our 2018 Expedition. Right about the 65,000-70000 mile range problems started to occur, starting with a recall notice. Then a major problem with the air conditioner ($2k repair), then new transmission, oil pan gasket, rear window switch failed...another $5k. Now at 73K miles we have another major issue that was a known problem with **** but no recall...this one will cost about $3k!This is a major inconvenience for our family to figure out transportation while our vehicle is in the shop! No rental car is offered by the dealership **********************. We have owned about 10 Fords over the years, with not very many problems...but this one takes the cake! **** needs to step up and take full financial responsibility with this next repair, but they are only offering a stipend.

• Review fromMary P

  Date: 07/08/2023

  2 stars
  I personally enjoy **** ********** however, they need to come with a disclaimer. I've owned 2 **** ********* and both ended up needing servicing for failed steering. Meaning, the electrical steering system stops working. Dangerous? YES! Imagine driving and suddenly can't turn (OMG). The cost you ask? Well there's a $200 fee just for diagnostics (even though it tells you what it is on the dashboard). The piece itself is over $1k and the labor will leave you around $3500 which is ridiculous!
  Do better Ford.

• Review fromElliot D

  Date: 07/07/2023

  1 star
  Horrible treatment from ***** abysmal. Low quality, their customer ********************** is completely worthless, they don't honor warrantied repairs, no one picks up the phone at their corporate offices, ZERO help with vehicle quality issues - and all of this directed at a long-time customer. You're crazy to buy a **** these days, and asking for trouble.

• Review fromMichelle B

  Date: 07/06/2023

  1 star
  I bought two **** Escapes from *****************. 2018 blew head gasket. Zero help from ****. There is a Technical Service Bulletin on this problem. Stuck owing on a vehicle that needs a brand new motor. Mechanics will not warranty on any used motors because they are all defective. 2016 **** Escape. Same exact problem. Do not buy these cars!! If you own one, trade it in immediately. Notified **** and they told me too bad. Save your receipts in case of a recall.

• Review fromJoye K

  Date: 07/02/2023

  1 star
  Ford Motor Co is forcing customers to submit to a Pay-to-Play scam. My transmission started slipping 9 months after the power train warranty expired. My van has 52,000 miles on it. Called Ford Customer Service and was told they cannot tell me if they will pay for any of the replacement cost until I paid a Ford Dealership to have it diagnosed. After calling multiple dealerships I had the options of paying between $100-$396+ tax diagnostic charge and the dealership would keep my van between 6-14 weeks until they had time to look at it due to all the transmission problems Ford Transit Connects were having. I talked to two customer service specialists and was told by both that they are not allowed to tell me if Ford would pay any part of the transmission replacement until I lost my van for weeks and paid for that privilege. I told the second specialist this was a Pay-to-Play scam and was furious about it. He later emailed me and said he got permission from his supervisor to let me know Ford would not pay anything at all. This is why it is a Pay-to-Play scam. Why not tell a customer that they recommend a diagnostic check, but if it was the transmission, they will not pay to repair or replace? Why is this forbidden until a customer has paid? Everyone I talked to thanked me for my loyalty to Ford. How about some loyalty and honesty back?