Reviews

This profile includes reviews for Ford Motor Company / Consumer Affairs's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ford Motor Company / Consumer Affairs

  PO Box 6248 Md 4 S Dearborn, MI 48121-6248

  
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  Ford Motor Company / Consumer Affairs

  16800 Executive Plaza Dr Dearborn, MI 48126-4261

  
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  Ford Motor Company / Consumer Affairs

  14555 Rotunda Dr Ste 131 Ford Racing Technology Dearborn, MI 48120-1229

  
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  Ford Motor Company / Consumer Affairs

  PO Box 55000 Department 194101 Detroit, MI 48255-0001

  
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  Ford Motor Company / Consumer Affairs

  3025 Highland Pkwy. #500 Downers Grove, IL 60515-5542

Review Details

• Review fromTERRENCE J

  Date: 06/29/2023

  1 star
  My company purchased a F350 Superduty so that we could pickup and deliver customers products in an timely manner. One reason we went with **** was their advertising to be the best in the industry when it comes to performance and customer ********************** after the purchase. We have had this vehicle in service for only 6 months and it has been down for 5 months, which we didn't get a very good return on our investment. We incurred heavy revenue losses due to us being unable to fulfill our obligations to our customers when our vehicle was sitting waiting on parts. When parts arrived, our vehicle was not repaired properly.

• Review fromJames C

  Date: 06/22/2023

  1 star
  Trying to settle conflict with Premium Maintenance Package with **** and having horrible experience getting results due to having to talk to ***** and repeatedly being lied to. Never received emails or call backs as promised as I'm asking to cancel my contract since they can not figure out what they did wrong after it was brought toy attention by a **** maintenance representative the other day. Demanding refund of $2515.00 for breach of contract since no service was provided since I purchased it last year. I demand my money back from ****

• Review fromGary H

  Date: 06/12/2023

  1 star
  On March 21, 2021 I had all four cam phasers replaced, both secondary timing chains and primary chains replaced with guides and tensioners, and solenoids replaced at the cost of $2,903.44. At the time of repair, the mileage was *******. On September 7,2022 I had to have my vehicle towed back to the dealer because it would not start. After diagnosis, I was informed the secondary timing chain on the left side of engine broke. When I asked why it broke, i was told it was a defective chain. At that time the dealer only replaced the chain that broke. The vehicle ran properly after that repair was done. The mileage at the time of that repair was *******. The repairs were made at no charge. On May 9,2023 I had to have the vehicle towed again because the vehicle would not start. After diagnosis, I was told the secondary timing chain broke on the right side of the engine. I was informed that damage was done to the engine and that engine would have to be replaced. At that time I was also told it was not covered under the 24 month warranty and was charged ********. That price was just for taking the cover off and placing a secondary chain on. That was when they found out the engine was damaged. I feel that when the first chain was broke and was told it was defective that the second one should have been changed at the same time with them being replaced originally together. The damage to the engine could have been avoided if this would have taken place the first time. I have contacted **** Customer ********************** claim # ***********, I have not received any help with customer ********************** or the dealership. Not only have I been charged for repairs on my vehicle with defective parts, but now I have to pay for a complete engine replacement at the price of $12,000.00. I feel that I should get some assistances from **** for the engine replacement from the judgement of the dealership not replacing all chains at the time of the first one breaking. Is this something the BBB can help me with?

• Review fromNestor C

  Date: 06/06/2023

  1 star
  I went to **** to buy a diesel truck unfortunately after few months of owning it i picked up bad diesel at a gas station causing major damage to the fuel system. After bringing my truck to the **** dealer I bought it from they told me that some parts for the fuel system were in back order, service advisor said that it should be couple of weeks, well after almost 3 months my truck still in the shop waiting to be fix. I called **** customer relationship center they told me they were going to expedite the process but still couldnt give me an ETA. I have not been able to work for almost 3 months because my truck is what i use for work. Dealer did not offer a loaner nor the **** customer relationship center. I was told by Destiny the person in charge of my case i could qualify for my monthly payment on my truck as long as the account is not behind and as of right now it is because i havent work but i could get it to current and after i said that i qualify for **** to reimburse me that money. I called again to follow left a message to Destiny so i can get an update she didnt called back, the. After 3 days I called again and had to leave a message again for Destiny to call me back and she never did. Called again to ask to talk to talk the manager (******) she told me that they would not reimburse me any money and that i do not qualify for any promotion. On top of that I have to pay $1500 because insurance wouldnt pay the full repair amount. So now i am 3 months in the hole plus an extra $1500 that i will have to pay.. I dont think i shouldve been treated like this after spending $55k on a truck. I dont think i will come back to **** to make another purchase.

• Review fromMichael P

  Date: 06/01/2023

  5 stars
  for replacing the lead frame on the 2013 **** F-150 usually can run upwards of $1500, depending on the shop and parts. However, this part is also known as the **** and **** issued a recall for this part in February of 2019. The recall title waS6R80 Sudden Transmission Downshift Powertrain Control Module ProgRamming, and the recall number was *****. The gist of this is that the vehicle may shift into first gear, despite You not actually trying to downshift. Obviously, if You're going at highway speeds, this is pretty dangerous. See Your local dealer about getting the lead frame replaced under this recall. I am very dissatisfied with ford motor company my truck has been sitting for almost 5 months now. It has the issue above and they have told me multiple times that they cant fix it because there are no parts and dont know when there will be any. I would never refer anyone to **** again. (31)

• Review fromDebra T

  Date: 05/26/2023

  1 star
  I just bought a new vehicle, which has the **** Roadside Assistance for 5 yrs or ******. Needless to say I got a flat tire on a road being worked on, ***** went thru tire. Called Roadside assistance, to be told that no one was returning their call to help me. If I could find someone they would do reimbursement. Mind you I only had the vehicle 7 weeks. I did get someone to come and change it. Got an invoice, I paid the invoice. All nicely broken down by the company that came. Sent in the invoice with all my information on it, only to get a letter from them asking for a complete repair order with full breakdown of charges. I sent the actual invoice with the cost of the tire change, cost of the mileage to get there, the tax and the final due. Not sure what else you can give them for a breakdown. Is this how *********************** companies work? I would not recommend ******** Dealer giving the **** Roadside Assistance as a bonus when buying a new vehicle. I have since looked online and have found numerous complaints of how they were serviced. Is this the norm for this company?

• Review fromJamie H

  Date: 05/16/2023

  1 star
  Worst Experience Ever! I saved to purchase a brand-new Aviator. (I leased it, with all intentions on buying) But little did I know what I was in for. First the vehicle was ordered, and the salesman was not honest and had me buy what he thought I should have. I did not want the plastic on bottom and was told that was to prevent rock chips, never that if I bought the next model up, it wouldn't have the plastic piece. Told him 5 times I did not want the tow package, get the vehicle and it has the tow package. The first 4 months I had it, it was in the shop more than I had it. The ******* dealership I took it too, Hot rodded it and put scratches on it inside and out. 2 out of the 3 dealerships, the people were SO RUDE. To the point that I was rude back! The issues were never fixed. Their fix was to mill my rotors 3 times, yes 3 times on a $75,000 vehicle. The breaks never ever stopped squealing. Every time I took it in, I was told that they couldn't duplicate the noise. 1 dealership let me drive, with a person in the vehicle, of course the breaks squealed because that is all they ever did. **** was going to send a specialist to look at it, but I was told that I was not allowed to be in the vehicle. Of course, I wasn't. So, they could tell ne nothing was squeaking? The screen looked cracked; the key fob wouldn't work right. I was told "nothing they could do about". Nothing was done to the guy who was hot rodding it. About a month ago the vehicle started to drive doggy, like it wasn't getting enough gas. So, I took it in for that and the breaks AGAIN. Was told nothing was wrong. That was the last straw. So much so that I traded it in, and I will NEVER purchase another vehicle from **** again. Ever! This was my first and my last. I am a 46-year-old woman and have been buying new cars for years. This is by far the worst experience I ever had. I purchased a *** in my late 20's, their customer ********************** and dealerships were TOP notch for a fraction of the price. It's Sickening!

• Review fromNADIA G

  Date: 05/15/2023

  2 stars
  2 years ago I purchased a *********************************************** **********, **. I've already filed a complaint with them and I can't remember if I did with ****. However, not more than 6 months of having the car my transmission went out. I felt something was wrong after driving it the first 3 months but, thought it was just my imagination. Long story short I was forced to pay ******** for another transmission on on top of still making payment's for a car I had just purchased! I filed a complaint with ****** stating they should have known something was wrong with the car before I purchased it. I was assured all was good with the car but, they turned around and blamed me for not having it checked!!! I want to say that **** had issues with this year of a car and neither **** nor ****** helped me with this issue! I'm 61 years old! and they took advantage of me and took most of my savings! I will never purchase another Vehicle from **** or ****** again!

• Review fromCK H

  Date: 04/26/2023

  1 star
  The worst purchase Ive ever made on this 2018 **** F-150. Manufacture defect - Brake line hose- and **** is claiming thats not a safety issue. I researched and found out in 2020 over 1.3 million **** vehicles recalled for THIS same EXACT issue/defect. But now its not a safety issue? Make it make sense!Wish I couldve given ZERO star

• Review fromAlan F

  Date: 04/14/2023

  1 star
  2019 Ranger blend door actuator repaired under warranty, but TSB not followed ("to avoid repeat repair, replace housing") and failure occurred again very quickly after just a few weeks, but warranty had expired. Contacted **** and Dealer. Contacted **** Customer ********************** by certified letter, email, and several phone calls. No one ever replied and I discovered (after holding 30 mins on phone for 2nd level rep) that my case number had been closed as soon as I hung up from first phone call. That rep also said if I sent a letter to **** ******** by mail they would reply to me, but that never happened.