Reviews

This profile includes reviews for Ford Motor Company / Consumer Affairs's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ford Motor Company / Consumer Affairs

  PO Box 6248 Md 4 S Dearborn, MI 48121-6248

  
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  Ford Motor Company / Consumer Affairs

  16800 Executive Plaza Dr Dearborn, MI 48126-4261

  
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  Ford Motor Company / Consumer Affairs

  14555 Rotunda Dr Ste 131 Ford Racing Technology Dearborn, MI 48120-1229

  
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  Ford Motor Company / Consumer Affairs

  PO Box 55000 Department 194101 Detroit, MI 48255-0001

  
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  Ford Motor Company / Consumer Affairs

  3025 Highland Pkwy. #500 Downers Grove, IL 60515-5542

Review Details

• Review fromLaDonna L

  Date: 04/03/2023

  1 star
  ********* in ****** ** knowing sold my daughter a defective 2014 **** Focus. **** issued statements regarding defective TCM (transmission control module} in Feb 2017. This information was not disclosed to us at the time of purchase. There is not a recall on this matter. The care had just over 35k miles. She is a full time college student and works full time to pay for her car and insurance. Late spring/early summer of 2022 her car started acting up. But it appeared a cable may be loose (that was not the case). Oct of 2022 her car started jerking and engine light came on. Pulled code called dealership and they said part was on national back order. Clear the code and keep driving. In Dec of 2022 the rmps revved up so high it wouldnt drive so she had to pay to have it towed. Drove fine till April 2023. Stalled on her twice going down interstate on her way to school. **** doesnt want to do anything to make this right. They told her to get a loaner. Problem is any dealership in our area hasnt received this part in a year or more. She is still paying for this car. They are not going to give her a loaner for an unknown amount of time. Numerous people have had this problem and made **** aware of this even though they already knew. These vehicles were allowed to be sold knowing there was a dangerous safety issue. The dealership in which she purchased the vehicle has since been shut down by **** in Feb/March 2023. They sold this car under fraudulent information knowing this car had a serious mechanical issue that could potentially case life threatening harm due to just shutting down on the road. **** needs to make this right by either compensating vehicle owners or simply buying these vehicles back. Hard working Americans shouldn't have to pay for something that is defective and they can't drive.

• Review fromDrew S

  Date: 03/29/2023

  1 star
  A **** dealership sold me a certified pre-owned pickup that had equipment installed that voided my powertrain warranty. I've spent a LOT of time on the phone with **** and they are not willing to stand by their warranty. They are blaming the dealership that sold it to me and telling me to contact them. This dealership will not return my voicemails to them. **** customer ********************** representatives do not have a consistent message as one person says I qualify for assistance, then the next says I don't. Truck has not been reliable and much of it may have to do with the modifications that were sold to me unbeknownst to me or the dealership. Very dissapointed that **** will not stand behind their warranty/product and deflects customers to dealership.

• Review fromTrinity F

  Date: 03/25/2023

  1 star
  It should be illegal to sell cars this bad. We spent 13 grand for a car with only ****** miles and a warranty. The *** (or was it the **** I don't remember because your incompetent technicians bungled that a few times too) blew out all our coils and we have to pay to fix that despite it being YOUR recall that caused the **** issue. Maintenence my rear end. We JUST replaced those. That's your garbage car with its garbage parts doing the talking. Your employees should be embarrassed to work there and you should be ashamed to sell the hot trash that you do. I hope you go as financially bankrupt as you are morally.

• Review fromJM W

  Date: 02/28/2023

  1 star
  **** dealerships are a complete nightmare. They almost had me become a 5 vehicle new customer. Yet they couldn't manage to deliver 1. The screwed it up. Like the Houston oilers in 92. ****'s treatment of customers during these highly anticipated vehicle rollouts may go down in automotive history as the greatest choke of all time. Not only would I never step foot in another **** dealership, but will make sure everyone I know is familiar with this experience.

• Review fromDavid B

  Date: 02/20/2023

  1 star
  Does not honor the FordPass rewards/credits.I bought a ****************************** October 2022 at ********************* in ******** from salesman ************************* who was great and set me up with FordPass app on my cellphone when I bought the Explorer in Oct 2022. In December 2022 I received a mailing that said I could use the FordPass rewards for service at the dealer. Then I checked the FordPass app it said I had zero rewards, but I should have had ****** rewards/credits since that is what you receive when you buy a new vehicle at a **** Dealer.I then called ************************* and he confirmed that we setup the app and that I should have the ****** rewards which would be good for many oil changes at ********************* as an example.I then called Fordpass and they said I should have the ****** rewards, but later when I checked the app it said zero rewards and I called FordPass was told that I didnt sign up in time so no rewards.I then went to ********************* and talked to ****************** and she said she would talk to her manager and see if they could correct the problem.I went to see *** a few weeks later and she called Fordpass and talked to ******** and said I should have the rewards, but a few days later Shatinna called my cellphone and said no rewards.I emailed ****************** and told her what ******** said and she could not believe that they refused to honor the FordPass rewards. *** has been great and helpful in trying to have the rewards go into my account and cant believe that they would not honor the rewards.I have tried for months since December ****************************** my Fordpass app.My complaint is for ********************* of ********, ************************* or ******************, but for the Ford Motor Company FordPass.

• Review fromWesley G

  Date: 02/20/2023

  1 star
  **** customer ********************** and **** in general has been horrible since ordering my **** Maverick in October of 2021. G009 is my order number. **** famously could not produce the numbers it promised and we all had to order again in September of 22. My build was in December and (supposedly) delivered on Jan 10 23. Dealer said they never received. When I called **** to help resolve the issue they promised to investigate and get back to me but never did. I was hung up on. Abused. Talked down to ... But never assisted. I received nothing but deceit. ***** even opened a case according to the ********* I spoke with. **** has unethical business practices and I think those should be forwarded to the 50 attorneys general in all of the states. They are taking money for deposits and selling vehicles but think they have no responsibility in the process. I am going to contact the Attorneys General myself to see if **** cannot be held responsible for their poor policies and refusal to engage with the consumer. They should be ashamed of their entire business model.

• Review fromRon N

  Date: 02/08/2023

  1 star
  Terrible service . Have been trying to get assistance for 3 days.

• Review fromKesa T.

  Date: 02/07/2023

  1 star
  I'm disappointed. I purchased a Ford Escape from a Ford dealership less than two years ago. They sold me a car that I complained about from the start of the purchase. Less than two years later, the transmission went out on the vehicle. I purchased an extended warranty that I was told lapsed a few miles sooner than my transmission going out. Long story short, Ford placed me in financial hardship. I'm upside down and must purchase a new vehicle.

• Review fromJohnny P.

  Date: 02/03/2023

  1 star
  case number's CAS-******** & CAS-********.My wife love's her 2012 ******* MKT. I am very frustrating at what I'm dealing with & no one can find a solution. The dealership has closed from prior location ********************************************************************************************* hasn't been a dealership closure in our area in over 20 years. My 2012 ******* MKT Ecoboost engine was taken to ************* on January 1st 2021 for check engine light and oil lamp indicator on the dash board display.On January 3rd I was contacted by service rep ***** with a diagnostic report of P0016 findings. ***** explained the action needed to repair vehicle where to replace 2 VT Solenoids, which require engine manifold's to be taken apart to get to bank 1 and bank 2 to replace Solenoids. As well the oil lamp fix would require replacing a back pressure switch that has a oil leak on it. The amount of labor and parts would be $1840 before taxes. I gave ***** the ok to do the repair work. January 7th I received phone call that vehicle had been repaired and road tested and check engine light & oil lamp lamp didn't come on in dashboard anymore. I picked the vehicle up on January 7th , 0n January 8th the check engine light came on again. On January 10th I returned the vehicle to the service department at ************* located at ***** *** ***** ***** ***** *********** ******** *****. I explained to ************* in service department that my vehicle is reporting check engine light again. I was told to leave it and the technician would scan vehicle to see what's going on with check engine light. I asked if new service paperwork would be given to me with new service ticket and I was told I didn't need a new service order, they would work from the current work order # *****. The above **************** is from CASE #CAS-******** Case # CAS-******** has been an absolute brick wall to get **** / ******* to honor that dealerships workmanship. Someone at Corporate office Please reach out to me. Dissatisfied with *******.

• Review fromJanice L

  Date: 01/27/2023

  1 star
  5 years ago I bought a **** Focus 2015. It is now in need of a part that **** is not making or making 1 per day. Its is under warranty and Ford Motor Company says they cannot help me. Currently the car is sitting at a local **** garage waiting for the part and I need a vehicle to get to and from work.