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Auto Manufacturers

Ford Motor Company / Consumer Affairs
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Ford Motor Company / Consumer Affairs's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ford Motor Company / Consumer Affairs has 24 locations, listed below.

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    Customer Review Ratings

    1.12

    Average of 222 Customer Reviews

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    Review Details

    • Randy G

      Date: 12/07/2022

      I have attempted to get assistance from **** to connect my **** Charge Station Pro to the app. I have had no success following the standard instructions. I have contacted ****. Each time I speak with someone and tell them my issue, they tell me they need to send me to another department/person. I was transferred 6 times on my last attempt. No one ever attempted to problem solve the issue. I called back and asked for this issue to be escalated. I received an email about two weeks later. Thanks for the fast response. The email simply listed the same instructions and said to call the same toll free number if I had an issue. I am on a spin cycle with everyone passing the buck. You can go to f150lightningforum.com and see that many people are having the same issue. They also have the same issue of no support from ****. How can you sell a $100,000 vehicle and not offer proper support. I regret my decision not to purchase a ***** at this point. ****, you can and should do better.

    • Ebony H.

      Date: 12/07/2022

      I purchased a ******* Aviator in 2020 and been having issues with it ever since. I would have it checked out with their dealership and they dont find the problem. This was definitely a waste of money. I would NOT recommend buying a ******* vehicle to anyone.

    • Billie C.

      Date: 12/07/2022

      **** by far has to be the worst company to deal with. I am on my 2nd car that has a bad transmission. First was a focus after the 5 transmission I had to get rid of the car with no help from ***** Now I own a 2019 **** Escape and the transmission is going out on it. Which I was told as long as it was under warranty they would fix it. The dealership could not get a part so my car sat at dealership for 4 months. ****s only answer was to get a rental which was ok. But then they informed me that I would have to pay for it which was $900 every 10 days. And they would pay me back when the car was fixed. Which no one knew when that would be considering they had my car for 4 months. So they excepted me to pay my car payment $307 a month and I also still had to pay insurance on it was it wasnt paid for. So every month I had to pay for my practically brAnd new car to sit at the dealership. On top of that the wanted me to lay $900 every 10 days. Which is insane. I work hard for my money and bought the car to have something dependable. I can not af**** that much money a month. I dont get anything but attitude from **** customer **********************. I WILL NEVER BUY a ***** They r terrible cars and there company is just as terrible to deal with.

    • Andrey t

      Date: 12/06/2022

      Absolutely disappointed. Ordered a F250 super duty. Was told it will be here second week of September. Didnt show. They know moved the delivery date 5 times we are out to December ************************************************ a lot waiting to be picked up. Currently have a 2020 f250 that had the transmission go bad at 40k. Took them 3 months to get a new one put in. After owning 6 **** trucks I think its time to go somewhere else.

    • Michael C

      Date: 12/03/2022

      I purchased a 2014 **** Focus on 11/10/22 and as soon as I drove off ********************* lot in ********** stopped,the transmission was bad among other things **** dealers are selling a lot of LEMONS ?? this month they have the car still sitting up there since the day after bank apgfcu took our money and refused to give us an exchange, I think they working together to scam people, I been talking to **** BBB,***** lawyer and getting ready to reach out to CEO Mr. ******************* to solve this matter.Be aware

    • Michelle T.

      Date: 12/02/2022

      I've bought to **** explorer from them and they both have transmission problems and **** will not make it ****** or buy the vehicle back .I'm about ready to get a attorney and handle it that why .I've never had a company so awful in my life .This is there problems not mine and they need to fix it are make it right because I am tried of it.

    • Paula W

      Date: 11/30/2022

      **** makes the customers pay to fix their own engineering mistakes. I just paid $500 to have a bushing installed to fix their poorly aligned steering column! This should have warrantee work, or a recall. Instead they issued a "technical bulletin" on the problem and make their customers pay to fix the issue. My van has about ****** miles on it. Shame.

    • Lawrence P

      Date: 11/28/2022

      I purchased a 2015 **** Edge Eco Boost from **************************************** and it has a engine defect. They assured me the car had been checked out and was cleared through Car Fax. The first two months I had the car the water pump went out. I was fortunate to have bought a 3 year warranty and it was replaced. Now, Coolant has seeped into my engine through a faulty head gasket or piston and has destroyed my long block.I was sent a recall in September stating the "Flexplate" on my vehicle may be cracked.If it was cracked the symptoms would be as followed... and I quote:"I may experience a rattling noise at vehicle start up and/or while driving the vehicle (which happened to me). There is more to the recall but, this is my experience so far. I took my car in to ************************************** because my car was rattling at start up and my engine light came on. I took it to **** the same day to see if the "Flexplate" was cracked. After having my car for three days the results were that my long block needed replacement (basically needing a new engine) at the cost of $8,890.00. I still owe $10,000.00 on the car. I've filed a report with the ****** the *** now the Better Business Bureau and next will be the State Attorneys office. I've read many complaints about the Edge and how **** is aware of the faulty engine. I just don't know if I will be compensated with the long block. If anyone has, or is experiencing the same problems, take the time to report them to the above agencies I listed above. This is how class actions are brought forward and you could be compensated if you've paid out for the problems I'm having. Anyways, thank you for listening.

    • Ay C

      Date: 11/23/2022

      I downloaded the sync 3 update from the **** website and updated to my truck and it disabled my stereo i cant push any button...I called the local **** to ask for help and they don't want to provide me with any information to fix it...I talk to customer ********************** to do the hard reset and didn't work... if I would have known the update would mess up my stereo I wouldn't have done it... it's ****'s fault I shouldn't have to pay for their issue with their software... so my advice is don't download that sync 3

    • Fred O

      Date: 11/23/2022

      They do not stand behind their motors. Need to replace motor if they find defective parts inside motor free of charge and also pay labor doing the job

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