Reviews

This profile includes reviews for Ford Motor Company / Consumer Affairs's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ford Motor Company / Consumer Affairs

  PO Box 6248 Md 4 S Dearborn, MI 48121-6248

  
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  Ford Motor Company / Consumer Affairs

  1 Parklane Blvd Dearborn, MI 48126-2400

  
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  Ford Motor Company / Consumer Affairs

  PO Box 6248 Dearborn, MI 48121-6248

  
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  Ford Motor Company / Consumer Affairs

  16800 Executive Plaza Drive Mail Drop 3 NE-B, Suite 331 Dearborn, MI 48126-4261

  
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  Ford Motor Company / Consumer Affairs

  Claims Reimbursement PO Box 6690460 Dallas, TX 75266

Review Details

• Review fromTim M

  Date: 11/22/2022

  1 star
  Im a 30 plus customer who has bought over 30 vehicles at this dealership. I just bought a ************** boost. Waited 8 months. When the deal was wrote up I had a credit score of 833 so I could pick just about any rate **** offered. But the best payment was 4.9 for 72. I could of had down to 0% but the time was c*** The very next week **** changed the rate to 2.9 for 72 with 90 days to pay. I asked to change. But I guess its written in stone now. Obviously **** dont care about customer loyalty or ********************** loyalty. So maybe its time to move on! The dealership did more for me than ****. Im so disappointed and disgusted.

• Review fromKeith M

  Date: 11/21/2022

  1 star
  I own a 2018 Edge it has ***** miles on it. The warranty is good for ****** miles, the edge has ***** miles and the transmission went. Most other customers have gotten their transmission replace for about 10% of the cost, and want me to pay 40% and I think thats completely wrong. This is just what somebody told me at **********************. And they couldnt understand why Ford Motor Company would not work with me. Now today they called me about the loaner car and asked me for my credit card for incidentals and Im just curious if something else is going to happen to me.

• Review fromVan H

  Date: 11/21/2022

  1 star
  We bought a ***************************************************************** the company. However, things have NOT gone well as the car age in comparing to our ************** and ******* First, the *** NUTS were swollen!! I thought maybe I was unlucky, so I let my **** dealership to replace with the genuine **** lug nuts... two years later.... they got swollen again!!! I had to go to a local shop to ask for high quality NON-**** lug nuts. Second, the coolant was leaking because of... the low quality coolant tank and cap.. WTF. My 200k mileage Hondas have never had this issue. AND WE MADE the same mistake by replacing them with genuine **** parts at the deanship again.... because they just broke again!! From now on, I will always run away from genuine **** parts because they are extremely low quality.

• Review fromDan W

  Date: 11/18/2022

  1 star
  **** recall, called parts not in stock, **** didn't call back. 2 months later called dealer 3 times. No one answered or returned call. Called another dealer (further away) told to just come in for ( "Quick Service") LOL !!! ***** + hour wait? Refused to make appointment. NO MORE FORDS FOR **

• Review fromBarbara Z.

  Date: 11/18/2022

  1 star
  I am the owner of a 2017 **** Fusion. I received a recall notice for both front brake flexible hose replacements. I made a service call at the **** Service Center at ************ in **********, **** I 1st brought my car in on 11/10/22 because the told me they had the parts to fix my car. Later on that day they called to let me know they had to order the parts. A week later I brought the car back for this service because I was told the parts were in. When I got to this service center to drop off my car I asked if the parts were there before I left and I'm glad I did because again they told me they used the parts on another car. If I hadn't asked I would of left my car again for no reason. Again I was told they would call me when the parts were in and they assured me they would put my name on the parts and hold them until I brought my car back. I made another appointment, brought my car in again on November 17th, 2022 at 7:30 am, asked if the parts were there and they said yes. They told me the car would be ready in just a few hours, that it wouldn't take long. I called around 2:30 pm and was told my car would be ready at the end of the day around 5 - 5:30pm. When I arrived at 5pm I was told they couldn't work on my car because the parts were not there. Again I left my car there all day for no reason. When I called at 2:30 they lied and said it was being worked on. I was inconvenienced 3 times finding friends to drive me back and forth for no reason. Unfortunately it doesn't end there. When they brought my car out for me to take. It was started up, I jumped in the car and left. I stopped at a store before going home and reached for the key which usually is in the cup holder next to me. The key was not there, I found a key sitting on the passenger side seat but it was not mine. I was very confused because my car started up but the key was not working for anything else. I finally found my key on the floor under my seat. Unacceptable customer **********************.

• Review fromGeorge B

  Date: 11/17/2022

  1 star
  In May 2021 I made a reservation for a 150 **** lightning. It has been one and a half years since, and I have not heard from ****, so I called them: The responses I received were patronizing, bordering to rude. My question was not answered, and what I got instead, was a clear misdirection. I was asking how much longer I must wait on my reservation, being that it has been 18 months already, and ******* insists that I should talk to the dealer and see if the agree to the ***** I know it is about my money, thank you very much, but I called with question; I've been on hold for 5-7 minutes, wanting an answer for my question. Instead I get ******* to patronize me directing me to discuss the **** with the dealer, because some dealer may not honor the ***** Oh ****** I get it. I actually got is from before: **** is Manufacturer's Suggested Retail Price, with emphasis on Suggested. That in my book is the price we start dealing down from and not up. But leave the dealing to me: just answer my damned question, I've been on hold for it, quite some time! So thanks, but no thanks. After 18 months waiting since I placed my order, and already 2 increases on the price, compounded with your attitude, I am seriously considering dropping my position, and buying from a competitor that appreciates my business and does not jerk me around.

• Review fromCynthia Z

  Date: 11/16/2022

  1 star
  After purchasing a 2017 **** Explorer Eco Boost (65K miles) it was only 6 -7 months (yes months) later that I would find myself in a devastating car situation. At exactly ****** miles, I discovered my engine would need to be completely replaced. I discovered this after having my vehicle diagnosed at the dealership. Coolant in the #2 and #3 cylinders. The dealership said it would cost $9500 for a new motor. I just bought the car, I dont have that kind of money sitting around. After searching the internet, I am finding more and more people are having the same problems. But I try to do the right thing, I called **** to report my problem. They said they would look into it. My hopes were up. I got the call today that, They know it is a default in the motor but it has not been recalled yet! Really! So Im supposed to wait until there is a recall! I was so upset! She did say that they would pay for $4000, but I only have 30 days to let them know if I will take their offer. I told her I dont have $5 - $6000 sitting around. Ford motors is aware of this issue and has refused to offer assistance in the whole cost. It should be a recall! Why is this not a recall?!!!

• Review fromJustin T.

  Date: 11/12/2022

  1 star
  **** lemon lawed my new Powerboost after it had problems on the second day of owning it, they were unable to provide me with a rental and explained they would pay for any charges I accrued while I waited for them to resolve my issue. Well I wasnt able to pay the ****** vehicle payment plus the 3,000$ plus rental for a truck it would take to pull my trailers I use for work so I walked and bummed rides for approximately 2 months. This company drug me through the mud trying to nickel and dime me, I am 1 person trying to stay upright and big Ford motors had no intentions of helping me other than spending more money with them. Not one person in this company sent me a review to fill out (wonder why). They gave me the option to locate another truck drive to where its at and convince the dealership during Covid prices and low inventory to sell it to me for MSRP and they would have it swapped for me yeah right. **** you really showed me where you stand with customer **********************.

• Review fromZach H

  Date: 10/25/2022

  1 star
  I ordered the **** Maverick last October and it has been the worst first time car buyer experience. **** send these incredibly false and miss leading emails with dates that they can never make. As well as me telling the dealership new information that **** has. How does that happen? I have more info just be researching than the dealership? If I knew it would have been this long I would have went with a different company. **** said it would be here in February and then said it to be delivered in September and by that time my car had to get a $1,000 repair. I sold my car after and now ive been without a car for almost two months because **** can't seem to give me an accurate timeline. Today i ubered to the dealership which is an hour away because I was supposed to pick up the vehicle. But you guessed it, it wasn't ready. so after $160 in uber rides later I am back to where we started.

• Review fromTravis D

  Date: 10/25/2022

  1 star
  **** is a major let down.Google search "New truck, dead battery"Want to have a nightmare reliability from a $70,000 brand new vehicle? Buy a new ***** I have a new truck 20-days old with 600miles currently and it wont start! The "salesmen" ****** said for me to sell the truck back to them I would "be thousands off."I think this experience is wrong and only hope inform people what a new **** 2021+ vehicle buying experience *** lead too.---To be very clear prior to purchasing this new truck I told ****** I would never take this truck back to the service center, not even to claim $400 in free oil changes. Now I'm going to lose all my paid taxes of a $65,000 truck plus the thousands less they are willing to buy it back for....that is ********.