Reviews

This profile includes reviews for Ford Motor Company / Consumer Affairs's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Ford Motor Company / Consumer Affairs has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Ford Motor Company / Consumer Affairs

  PO Box 6248 Md 4 S Dearborn, MI 48121-6248

  
• 

  Ford Motor Company / Consumer Affairs

  16800 Executive Plaza Dr Dearborn, MI 48126-4261

  
• 

  Ford Motor Company / Consumer Affairs

  14555 Rotunda Dr Ste 131 Ford Racing Technology Dearborn, MI 48120-1229

  
• 

  Ford Motor Company / Consumer Affairs

  PO Box 55000 Department 194101 Detroit, MI 48255-0001

  
• 

  Ford Motor Company / Consumer Affairs

  3025 Highland Pkwy. #500 Downers Grove, IL 60515-5542

Review Details

• Review fromRoberto F

  Date: 12/27/2024

  1 star
  Review for **************************************** Department Generally speaking, the service personnel at ***************** have always been friendly, professional, respectful, and helpful. However, my recent experience with a warranty repair on my 2022 **** Mavericks transmission left me disappointed.After a little over a week, the paperwork for a courtesy vehicle was being finalized, and a **** Bronco was brought out for me to use. I thought this was a very nice gesture. However, as the process was being completed, the Bronco was suddenly pulled away and replaced with a **** Escape. The staff member informed me that the Service Manager had switched the vehicles. This unexpected change made me feel devalued and, unfortunately, discriminated against due to my race. I chose not to file a formal complaint at the time because I feared potential retaliation and desperately needed the courtesy vehicle.When my vehicle was returned about a week later, it had a strong smell of transmission fluid. I mentioned this to the person who delivered my car, and they confirmed they smelled it too. Unfortunately, the odor has persisted despite leaving the windows open for several days. As a rideshare driver, this issue has prevented me from working, as I know passengers would likely leave complaints that could harm my ratingsomething I've seen happen to others with severe consequences.I hope **************** can address these two concerns: the treatment during the courtesy vehicle process and the unresolved odor in my vehicle after the transmission repair. I truly appreciate ***** commitment to customer ********************** and look forward to a resolution.

• Review fromChuck B

  Date: 12/19/2024

  1 star
  I am writing to express my deep dissatisfaction with my recent experience attempting to purchase a hard top for my **** Bronco. Since August 2025, I have placed three separate orders for this part, only to have each one either canceled or returned without any action on my part.The **** accessory website consistently indicated that the part was available and would arrive at the dealer within days. However, weeks and months have passed without any progress. When I contacted **** customer support and the dealership, I received vague responses, such as "there is nothing we can do" or "the part is on backorder." Despite opening an escalation case with **** Customer Care, I only received a generic email stating they were looking into it, with no follow-up or way to track the progress.The communication and tracking of my orders have been extremely poor. As someone with extensive experience in customer ********************** and product delivery, I find this level of service unacceptable. In my professional environment, such service would result in immediate corrective action.I am deeply frustrated that, in this day and age, no one at **** can provide a clear explanation or resolution for my orders. My attempts to be accommodating have only led to further cancellations. This experience has severely eroded my confidence in **** as a brand and company, and I regret my decision to purchase from them.I hope this complaint will prompt **** to address these issues and improve their customer ********************** and order fulfillment processes.

• Review fromBen B

  Date: 11/27/2024

  1 star
  **** LIGHTNING IS A SCAM! I bought the platinum right off the showroom floor. It would be a great truck; it wants to be. Alas it has been in the shop 3 times in the first year for everything from re programming to complete battery change. All of those things were covered by the warranty and handled well by the dealership. The big hustle comes with the home charging station. That broke within months. Red light came on and wouldnt charge. Truck display said charging station fault and truck charged fine everywhere else. I called to get it warranty replaced. After hours of calls a transfers I had to have the electrician come out and diagnose that it was in fact faulty. They agreed to pay for the diagnostic as well as the uninstall and reinstall the replacement cost. Finally they had me send it back and mailed a new one via pony express or whatever the slowest possible delivery service is. After months of not being able to charge the vehicle (and I live in the country near NO charging station) I finally had the replacement installed. I was now out $2,700 to the electrician not including the initial installation cost I had to pay. I spent many more hours of calls trying to get them to pay for the diagnosis and re install they promised to pay for. I was treated so rudely by my assigned specialist that I requested multiple times to report her and be switched to a manager or anyone else to no avail. Now we are at a full year later and the same rude specialist calls me long after Inhave given up on getting paid back. She wants me to send the same invoices I had sent many times. I did. She then called and said they would only pay for the reinstall not the diagnostic which THEY required! I said I disagreed and it was unfair and dishonest but send me the refund. She hen called back and told me upon further review they would only give me $300 refund on the $2700 in invoiced costs I had incurred. $300 out of $2700 on a $100,000 truck!!! NEVER BUY ****!

• Review fromLynn C

  Date: 11/26/2024

  1 star
  ******** ***** **** owner until now. A known defect (see CSP 21N12) in the 2018 **** Escape requires a short block engine replacement to the tune of $6200. It's a defect in manufacturing resulting in my 6 year old vehicle becoming junk. I am a bit over the 84k mile requirement to have it fixed at no cost. **** would not even budge in helping me and now it's a financial hardship I don't know how to begin to manage after multiple personal hardships as well. Very disappointed with **** for putting out a known and inferior product and setting aside customer loyalty for profit. The **** dealership, however, has been impeccable but unfortunately their hands are tied because of corporate decisions beyond their control. Never thought I'd say this but **** has just lost the business of 2 generations of ***** **** owners in my family going forward and I'm sure many others in my situation feel the same.

• Review fromTracy G

  Date: 11/25/2024

  1 star
  I have a ********************************* July of 2017 with ****** miles. I was getting the check engine light indicator and took it to the dealership for diagnostics. They found a known issue on this model with coolant leaking into the #3 cylinder and the engine needs to be replaced at a quoted cost of $8300. I called the **** loyalty customer relationship center and they refuse to help out with the cost. I have seen many posts online regarding this issue and yet **** continues to not accept any responsibility and do the right thing either by issuing a recall (engine could eventually overheat and cause an accident) or pay for at least a portion of the repairs.

• Review fromPhilip A

  Date: 11/20/2024

  1 star
  I purchased a brand new 2024 F250 Tremor back in March of 2024. In June, I made an appointment with the dealership to get an oil change but to also check out a noise I heard coming from the rear. After inspection, dealership confirmed there was a manufacturer defect with the drive shaft which caused the rear axle to deteriorate. As I am writing this, my vehicle is still at the ************* Ferndale dealership in ********. It is November 20, 2024. The part that I need is on back order and no update has been given on the repair status. I have lost thousands of dollars on rental cars, excessive mileage on my wife's vehicle and lost jobs. **** provided no solution or remedy to this situation. I WILL NEVER BUY A **** EVER AGAIN! Their customer ********************** is horrible. They push s***** cars off the assembly line to the dealerships with countless problems. They want to sell their s***** vehicles for thousands of dollars but provide no guarantee to the quality of them. I'm paying $1500/month for a vehicle I cannot drive. SMH!!!!!!!

• Review fromScott R

  Date: 10/31/2024

  1 star
  Ill never buy a **** vehicle again. Im spreading the word everywhere I can how they treat their customers. Im not talking about the dealership, Im speaking about Ford Motor Company. In Jan 2023 I purchased a new overpriced F150 XLT. Two months later I couldnt drive it because the rear axle bolt broke. I was stranded in the middle of nowhere ND. The dealership fixed the issue. A couple months later it broke again and I was stranded in below zero temperatures in ** again. I was able to limp it back home 13 hours away. The dealership fixed it again. Apparently this has been happening to other vehicle so **** sent out a recall on this issue but it wasnt for a complete fix, it was more of a bandaid until they figure out whats causing the problem. A few months after the recall the same exact issue happened again. The ** of my local **** dealership said **** doesnt know how to completely fix this issue and it would keep happening to me. This happened to me 3 times and I was left stranded and vehicle less I called the Ford Motor Company and explained to them that I had a lemon and I would like them to buy it back or replace the vehicle. **** said no because it was a recall issue now and I had too many miles on the vehicle. What kind of customer satisfaction is that? I was completely screwed over and robbed of my money. **** refuses to make this right. They just dont care about their customers and they make a horrible product. Please dont give **** your time or your money. Theyll s**** you over too. Its all about the bottom line and their profit instead of the people who work hard and buy their vehicles. Please spread the word. Im

• Review fromDebra Z

  Date: 10/25/2024

  1 star
  **** is the worst company EVER for manufacturing a vehicle! They have CLASS ACTION lawsuits, and they use the worst parts they can buy to manufacture their vehicles!!! I owned a **** Fiesta that I bought brand new from a **** dealership and parts began breaking at only ****** miles!!!! The car continued to have parts breaking and was in the shop almost as often as I drove it!!! AND, even worse, when u let them take their lemon of a car back, they SUE you in court, AND then, and then, they send you a letter of forgiveness after they write off on THEIR TAXES as a business loss, but yet it stays on your consumer credit report for 7 years. **** does not give a **** about what they manufacture, or about their customers, only about MONEY, period!!! God's honest truth!!! And I hope, I REALLY do, everybody with that company that is to blame for their c*** vehicles goes straight to you know where, because that is EXACTLY what they have COMING!!!!!!!!!!

• Review fromElliot A

  Date: 10/22/2024

  1 star
  **** 2.0 ecoboost engine coolant leak failure at ***** miles , on a 2018 **** escape. **** knows the issue , yet when contacted the dealer they declined to inform me of the issue and cost me 700 in prior repairs. **** was force to recall it for other models however ***** Representative informed me **** is the worst and will only pay out if they are forced to by the government.class action suites are active in ********** but cant find one that will take a New York claim. **** offered 2600 for a 6700 dollar repair. Guess Im out 4k for not reason. ***** on **** and their dealerships.

• Review fromKathy G

  Date: 10/21/2024

  1 star
  This starts approximately 1 year ago. My daughters car needed brakes and it was making a clunking sound. **** said the clunking sound was because she needed new shocks. They replaced the brakes and shocks. Approximately 2 weeks after that her rear drivers side brake caught on fire. *************** came put the fire out the car got towed to *************** where the work was done and they replaced the brake or brakes again saying it was a faulty part. Move ahead a couple months and her car is making that clunking noise again. We go back to **** (**********) and they say she needs new shocks and it will cost like ******. I told them I dont care what it cost because we wouldnt be paying anything. The receptionist asked why not so I told her if she looked back at the cars history she would see they just put new shocks in her car therefore she should not need new shocks. We brought her car to another service center and they told us the shocks are fine they were just installed incorrectly so they fixed that problem and **** (**********) was going to charge ****** for something that did not need to be done. Now here we are current. She is having trouble with her audio going out whenever it feels like so she brought it to ***** The first day she brought it in the audio was working so they told her to wait until it stops again so they could put it on the diagnostics and find out what the problem is. She did that and they told her they had to order the part they got it in we brought the car in on Saturday October 19, 2024 went to pick it up and the audio is not working. They were trying to say it was working we tried it and it worked but Brooklyn still had not moved her car yet. Then Coby tried telling her if she uses an aux cord it will work. Nice try but this is truly how they roll there. Brook better be getting a refund on her diagnostics since they really dont know how to use it. They have the WORST customer ********************** ever. HANDS DOWN!!!