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Business Profile

Internet Services

Speedconnect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:

    BBB has recently received complaints concerning service interruptions and difficulty reaching the business by phone or email. These complaints are currently pending as BBB awaits the business' response.

     

    BBB continues to inform the business of communications from its customers. We encourage consumers with unresolved issues to file complaints with BBB at https://www.bbb.org/file-a-complaint and the Michigan Department of Attorney General at https://secure.ag.state.mi.us/complaints/consumer.aspx.

Complaints

This profile includes complaints for Speedconnect's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Speedconnect has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 107 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had been a customer of ******************** Connect since moving to my present location in 2010 and had been paying yearly for my internet service. On May 20, 2022 a horrendous hail storm struck this area and knocked out Speed Connects equipment that was atop a water tower. Per them, the equipment could not be repaired and they were not going to replace it and suspended all service to this area. I had a $308.65 (Three hundred eight dollars and 65/100) credit balance on my account. I have made numerous phone calls regarding the refund of this credit balance to no avail. I have spoken to the billing department and all I get is that they are working on it. It has been 14 (fourteen) months and I still have not received a refund. I would appreciate assistance in getting those monies back from this company.

    • Initial Complaint

      Date:08/14/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have not had Internet for a week now. 8/7/23 to 8/14/23.Called multiple times, always says they are closed and gives times of being open for service. Have called during those times. Left 2 messages with no call back.Voicemail only states having issues.You can't reach anyone at any extension, always says closed.

    • Initial Complaint

      Date:08/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Need to cancel internet. The phone number the company provides does not work to cancel. No email address and the manager mailbox is full on phone. Please help

    • Initial Complaint

      Date:08/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TPT Speedconnect apparently has closed with no notice. Can not get a hold of anyone during normail business hours.

    • Initial Complaint

      Date:08/09/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need to cancel service with TPT SpeedConnect. When I call **************, an automated system answers, states there operating hours and then hangs up. There web site, ******************************* does not have a place to cancel service. Apparently, Speed connect has cut off all contact with their customers I am retired on a fixed income and cannot afford to pay for a service I don't use.

    • Initial Complaint

      Date:08/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I can't get ahold of Speedconnect. I would like to extend my contract to get a lower bill like I have always done in the past. Their phone number always says they are closed even though their hours say they are open. Tried to email them twice as well and they will not respond. Are they still in business?

    • Initial Complaint

      Date:08/05/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been calling to cancel my service with speedconnect and their phone says they are closed every time I call during business hours. They sent me a bill. I do not want to pay this bill as I have heard they might be going out of business and I dont want to pay for a service that I cant contact anyone in charge.

    • Initial Complaint

      Date:08/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have been trying to call them at the 866 number for weeks. No matter which prompt I follow I end up with "Thank you for calling Speed Connect. Our office is now closed."

    • Initial Complaint

      Date:08/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Speed connect has been our internet provider for at least ten years. Last month they took 3 times the normal monthly payment amount from our account, with no explanation. Within the last few days, we received system emails from them stating that we are approaching our monthly data limit, which we have always had unlimited data and have not changed that. We have tried responding to them by email with no reply back and have called the **************** number. Whether you try to connect with 'Sales', 'Technical Support' or 'Billing', the recorded message first asks to remain on the line until your party is reached, then another automated message comes stating that the Office is closed, office hours are Mon - Fri, 9am-7pm, Eastern standard time. I have tried calling for the last week and everyday this is the message received. It is obviously impossible to resolve this issue when no one in **************** will answer the phone or email a response back.

    • Initial Complaint

      Date:07/31/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      since June billing month, speed connect has been assessing late fees. I have the canceled check thry cashed and they even wrote a number on the check above the name. I can't call them, usually the message is that "its not normal business hours". sometimes there is nothing at all. I've opened a support ticket automatically by emailing support at speed connect dot Com. so far my current bill is about 170$ it's usually 70. so they are no longer cashing checks? news to me.

    Speedconnect is NOT a BBB Accredited Business.

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