Reviews
Customer Review Ratings
Average of 398 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMichele W
Date: 09/13/2024
1 starMichele W
Date: 09/13/2024
I wish that i could give them zero stars. I called this organization in hopes of helping me with credit card debt. I had a wonderful experience with the gentleman that signed me up with my interactions with customer service when I needed my questions answered. I believe that i initiated the call to sign up in May and then I had to delay the program until September. My first payment came out on September 1st. and after thinking about it, I got nervous about the possibility that the creditors could possibly come back and sue me so I decided that this program was not for me. I immediately called and cancelled. The customer service rep was very nice and processed my request and, she told me that I would receive a text to confirm my cancellation and after that I would receive a full refund. My first payment was 330.00z I just received my refund, and I only received 180.00. I called customer service and I spoke to a gentleman that was nice in the beginning until I asked to speak to his supervisor. It turns out that i was charged fees for both legal and escrow from May until Sept even though I didn’t officially start the program until September. They collected my first payment of 330.00 and charged me for all 4 months even though the company had not negotiated with any of my creditors and when I cancelled the payment was still pending and had not officially hit my account. They don’t start negotiating with the creditors until the money hits your account. There was no need for the escrow or legal company until I officially started the program. When I tried to explain this to the rep today, he was very flippant and told me that I had no recourse and when ai asked to speak to his supervisor, he told me that a supervisor wouldn’t be able to help me. I told him to escalate it and a supervisor never called me. They took 150.00 from me for no reason and will not return it after I was assured that I would receive a full refund. I want to warn others about this company.
Start New Financial
Date: 09/16/2024
Hello ******* - Thank you sharing about your experience with Start New Financial. This is going to be fixed immediately, i.e. the appropriate steps will be taken so that you receive a full refund. Not an excuse but it gets a little tricky when there are third party transactions involved in the sense that the fees are not Start New Financial's to reverse. Regardless, this is a training issue that we will focus on to make sure our representatives are better prepared when situations like this arise. We sincerely apologize for this inconvenience. Take care :)Review fromMarvin C
Date: 08/27/2024
5 starsMarvin C
Date: 08/27/2024
Extremely understanding and helpful! ******* was lovely and considerate. Honestly felt like a team helping me tackle this.Start New Financial
Date: 08/28/2024
Hello ************! Teamwork makes the dream work! :) We enjoy working with you!Review fromKay L
Date: 08/21/2024
5 starsKay L
Date: 08/21/2024
Start New Financial has worked beautifully in helping me get back on track with my finances. They have taken the worry out of making my payments and put me on the road to saving my good credit. Thank you Start New! ***Start New Financial
Date: 08/22/2024
Hello Mrs. ****** You're welcome! We're happy to be a part of this important journey! Have a great day! :)Review fromTre S
Date: 08/20/2024
5 starsTre S
Date: 08/20/2024
Caring, responsive and effective communication. I've had a great experience with with them.Start New Financial
Date: 08/21/2024
Hello Tre! Likewise, we are enjoying our experience with you as a client! Great to hear from you! :)Review fromFernando Z
Date: 08/20/2024
5 starsFernando Z
Date: 08/20/2024
So far I only had a great experience. ******* was very helpful and was able to answer all my questions and have more of a clear understanding as to how the process is like. I have a clear understanding as to where and how my monthly payment is being distributed to the creditors. Thank you again!Start New Financial
Date: 08/21/2024
Hello ********! This is so great to hear! We pride ourselves on transparency! Thank you for taking the time to provide this feedback! Have a wonderful day!Review fromTim K
Date: 08/14/2024
5 starsTim K
Date: 08/14/2024
Start New was the second company I signed up for after the first company I was working with were spinning their wheels, yet feeing me to death. Nothing was getting done after 6 months and I was told I had to wait even longer. I then cancelled and signed up with Start New Financial, and they got to work pretty fast. I am now on my way to getting my debts in order. Thank you ****** and Start New Financial for all your help!Start New Financial
Date: 08/15/2024
Hello Mr. **** You're welcome! Happy to help! Thank you for sharing about your positive experience with Start New Financial :)Review fromBob S
Date: 08/12/2024
5 starsBob S
Date: 08/12/2024
After Covid I had gotten myself into TOO MUCH debt! I'm a single father with 3 growing kids and I had to keep putting food on the table even though I was in and out of work due to my business being affected by the shut downs. SNF has really stepped it up, and my credit is getting better and I have more money for living every month! Thank you SNF!Start New Financial
Date: 08/14/2024
Hello **************! Rough times happen to the best of us! We're so happy to hear that things are looking up for your! Thank you for your business! Take care :)Review fromOrett
Date: 08/08/2024
5 starsOrett
Date: 08/08/2024
I think Ms. Shanon is the best person working there. Good customer services from her. She listens keenly and give good advice regarding the matter at hand. Well done Ms. ShanonStart New Financial
Date: 08/09/2024
Hello *****! We love hearing this sort of feedback about our Team! Thank you sharing! :)Review fromBrian C
Date: 08/07/2024
4 starsBrian C
Date: 08/07/2024
I think they are very helpful when I need help. Just wished I heard more from them on the status of the processStart New Financial
Date: 08/09/2024
Hello ****************! Thank you for this thoughtful feedback, which will help us provide you with a better client experience! We will most definitely keep in touch with you :) Have a great weekend!Review fromJuanita W
Date: 08/05/2024
5 starsJuanita W
Date: 08/05/2024
I have been very pleased with Start New Financial. Everyone I have spoke to has been so nice and helpful. Any questions I have they have been so helpful and making me feel at ease. Such a big relief to know I’m getting closer to being out of debt. I highly recommend Start New Financial. Thank you group for helping me.Start New Financial
Date: 08/06/2024
Howdy Ms. *****! You are most welcome! We have enjoyed working with you! Thanks for sharing about your experience with Start New Financial! Take care :)
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.