Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Debt Relief Services

Start New Financial

Reviews

Customer Review Ratings

4.6/5 stars

Average of 398 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromLeatrice H

    Date: 06/26/2023

    1 star
    Cannot talk to real people and poor record keeping. Unable to update account information. Get run around on phone calls
  • Review fromSJ W

    Date: 06/23/2023

    5 stars

    SJ W

    Date: 06/23/2023

    Start New Financial is doing great work for me and truly helping me navigate some difficult and unforseen financial issues.

    Start New Financial

    Date: 06/26/2023

    Hello ******************! This is wonderful to hear! Thank you for taking the time to post this review! :)
  • Review fromLynn M

    Date: 06/23/2023

    5 stars

    Lynn M

    Date: 06/23/2023

    Hi folks. I want you to know that I am so very satisfied with my decision to go with Start New Financial to assist me with my credit card debt They are the real deal. They are my financial escrow support , attorney support if necessary and of course superior settlement negotiators. Every time I call customer support services a real person answers and has always been helpful in explaining the process. ******* has been excellent in helping me any time I call. Its important to follow their process:program and have patience I started with them in January 2023 and my first two settlements were secured in June2023. Best of luck to all !

    Start New Financial

    Date: 06/26/2023

    Hello **************! It is our pleasure to assist you! We're here to help! Have a great day :)
  • Review fromTeresa M

    Date: 06/23/2023

    5 stars
    I just wanted to say that Start New Financial have help me settled my credit cards debts and also a judgment that was file against me. So this is a great company if you need help with consolidation. Thank you all for helping me at this time.
  • Review fromBrandon C

    Date: 06/22/2023

    4 stars
    I speak with a different agent everytime but each agent has been wonderful, helpful and knowledgable. I spoke with a ***** and she was AMAZING!
  • Review fromSharlene C

    Date: 06/21/2023

    5 stars
    ****************, has been great. She answered all of my questions. Has put my mind at ease.And has been helping me pay off the debt much quicker than I could have on my own.
  • Review fromAlbert B

    Date: 06/21/2023

    5 stars
    Though I am relatively new to this program, yet I have been extremely impressed with my initial discussions, as well as the overall guidance and oversight provided by Ryan. Also, my first reluctance has been put to rest as an enormous sense of peace has now replaced it. I pray and believe that the high level of professionalism and quality updates will continue as I look forward to completing this debt through this wonderful program, which I believe to be a godsend for me!
  • Review fromEugene G

    Date: 06/21/2023

    4 stars
    Thank you Ashely for your assistance today and for helping put my mind at ease. Initially, I was so worried this whole thing was a scam, but thank you again for helping me through a very confusing situation. The times I've called, the service has been fantastic handling my repetitive questions with re-assuring answers. With the help of Start New Financial I can put this financial ordeal behind me and look forward to a brighter future. Thank you so much!
  • Review fromDebra E

    Date: 06/20/2023

    5 stars

    Debra E

    Date: 06/20/2023

    I had lost my husband and I was extremely stressed with the credit card debt. I contacted Start New Financial, I spoke With Kevin Smiley. He immediately put my mind at ease. He has been so kind, professional. I really feel like he truly cares about about my situation. He told me yesterday that three of my creditors have been settled. I was so happy to hear that. I really appreciate Kevin for being so understanding and supportive. ???????????????? Gold Stars for Kevin

    Start New Financial

    Date: 06/21/2023

    Hello Ms. ****! Things are looking up for you :) Please take care of yourself and we'll do our best to keep the positive vibes flowing :) Have a great day!
  • Review fromTino R

    Date: 06/20/2023

    5 stars

    Tino R

    Date: 06/20/2023

    Great customer service great attitude always willing to help thanks

    Start New Financial

    Date: 06/21/2023

    Hello ****! We appreciate this feedback! Have a great day!

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.