Reviews
Customer Review Ratings
Average of 398 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMonnie M
Date: 05/12/2023
5 starsMonnie M
Date: 05/12/2023
Thank you Ev. You are very helpful extremely nice been in program for eight months Have one of my accounts payed off. Very satisfied!!!!
Start New Financial
Date: 05/18/2023
Hello ******! Thanks for the feedback! This is only the beginning, more good things are on the way :)Review fromSANDRA P
Date: 05/10/2023
5 starsVery courteous and helpful. Will call again when I have questions.Review fromJulie Y
Date: 05/09/2023
5 starsJulie Y
Date: 05/09/2023
Wonderful experience with Start New Financial. They helped me get several credit cards paid off quicker than I could have done it by myself. They always answered my calls and my questions. I would definitely recommend them.Start New Financial
Date: 05/11/2023
Hello **************! Thanks for taking the time to post this review. We're always happy to accept referrals from happy clients like yourself! We wish you all the best and have a great day!Review fromMichelle L
Date: 05/09/2023
5 starsMichelle L
Date: 05/09/2023
Very clear to understand and pleasant. I feel a relief in stress from the help that *** received so far.Start New Financial
Date: 05/11/2023
Hello ********! So glad to heat this! We are all about helping you reduce your stress level! Thanks for taking the time to post this review! :)Review fromGuy H
Date: 05/05/2023
5 starsGuy H
Date: 05/05/2023
Michael G was very helpful and answered all of my questions with detail and kindness. I really appreciated his ability to meet my needs.Start New Financial
Date: 05/08/2023
Hello ******************! Thank you for the kind words! We're always happy to help you!Review fromJustin J
Date: 05/04/2023
1 starJustin J
Date: 05/04/2023
Scammers and liars taking advantage of struggling people. Their support agents explicitly said if I deposited X amount (much greater than my monthly deposit) to their account they can reach a settlement with my debt owner. Upon depositing the amount and checking back they told my I have to deposit 8X the amount I was originally quoted. DO NOT TRUST ANYTHING THEY SAY.Start New Financial
Date: 05/08/2023
Hello **************** - We sincerely apologize for the miscommunication. One of our representatives made an honest error in calculation. We recognized the error and fortunately there were no damages or further expenses incurred on your behalf. We will do a better job in training our staff so as to prevent situations like this from arising in the future.Review fromRobert R
Date: 05/03/2023
5 starsRobert R
Date: 05/03/2023
They do a pretty good job of getting back you after email or call. They are getting things settled. Always friendly and answer all questions.Start New Financial
Date: 05/04/2023
Hello Mr. ****! We hope you are having a great day! Thank you for the positive feedback!Review fromLinda L
Date: 05/01/2023
5 starsLinda L
Date: 05/01/2023
So far its been a really good experience using Start New Financial. Thank you for all your helpStart New Financial
Date: 05/04/2023
Hello Ms. ***! Thank YOU for your business and for taking the time to post a review! :)Review fromGloria N
Date: 04/27/2023
5 starsGloria N
Date: 04/27/2023
The staff at Franklin Legal customer service are so easy to work with. Especially Ashley who it's always a pleasure to interact with. Kudos for her. A promotion and/ or raise is in order!Start New Financial
Date: 04/28/2023
Hello Ms. ****! Thank you for taking the time to post this review, and for the kind words about Ashley! She loves to help our clients! Have a great day :)Review fromMelissa B
Date: 04/27/2023
5 starsWe could not ask for a more professional and helpful team to help us get out of debt!Light at the end of a debt free tunnel is not far away!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.