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Customer Review Ratings
Average of 398 Customer Reviews
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Review fromBenita D
Date: 02/21/2023
5 starsBenita D
Date: 02/21/2023
Professional, very thorough in explaining options. I would highly recommend this company, working hard on my behalf. Good job!
Start New Financial
Date: 02/22/2023
Hello ******! We sincerely appreciate you taking the time to submit a review! We enjoy working with you! :)Review fromLinda P.
Date: 02/20/2023
5 starsLinda P.
Date: 02/20/2023
I started the program in March of 2022 and Aiden was the person that answered the phone the day I was so afraid of what I was going to do about my debt and I shed so my tears and I can tell you if he hadn't been so kind and patient with me I would not have started the program... and would still be drowning in debt...now I have almost got all of my account settled and in 48 months I will be debt free!!!!! Thank you Aiden ??Start New Financial
Date: 02/21/2023
*****, We are so happy to hear about your experience with Start New Financial and are glad we could help assist in getting you through tough times!Review fromJOSEPH P
Date: 02/17/2023
5 starsJOSEPH P
Date: 02/17/2023
very professional people , great company. It has been a pleasure working with them. Will recommened them to anyone .Start New Financial
Date: 02/20/2023
******, Thank you for your review. We are please to hear you have had a good experience working with our company!Review fromKassandra C
Date: 02/16/2023
1 starKassandra C
Date: 02/16/2023
Worst decision of my life! They make it sound like the greatest thing ever, to get your buy-in. They even use that they have an A rating on BBB. This company having an A rating makes the BBB seem less credible. Theyre crooks! Calling people who are paying their bills on time, and telling them to stop paying them. I had great credit, which is now trash, due to this company. After all their outlandish fees, it was barely any saving, and definitely not worth how bad they mess up your credit. They refuse to transfer you to a supervisor, and even hang up on you. I wish I wouldve read some of these reviews before I agreed to this awful company. I hope the word gets out, so they dont ruin anyone elses credit.Start New Financial
Date: 02/20/2023
*********,I am sorry to hear about your experience with Start New. After looking at your file it looks like you were able to speak with a supervisor on 2/17/2023. Please let us know if everything was cleared up for you on this call or if you still have questions or concerns regarding your account.Thank you!Review fromM. H.
Date: 02/16/2023
1 starM. H.
Date: 02/16/2023
These people are liars. My mother paid extra for them to have attorneys, when my mother asked them would the attorneys be trying to settle the debt they told my mother yes come to find out their attorneys never get involved in nothing so I dont know why they were charging my mother a fee an extra for attorneys. When I asked them dont you think attorneys will get a better response than the average *** contacting them and trying to settle they didnt know what to say. All they kept telling me was I understand. Also the creditor sued my mother for the full amount and they still took their 20% stating that they worked the case when they really didnt . My mother opted out her other credit debt with them and we hired an attorney and our attorneys said that most of these people who say that theyre going to try to settle debt are normally scams.Start New Financial
Date: 02/20/2023
*******,We would love to look in to this more for you if you can provide your mothers name or her client ID number we can see what occurred on the file.Thank you,Review fromMichael D
Date: 02/01/2023
1 starMichael D
Date: 02/01/2023
These guys are crooks. The fees they charge more than make up for any savings and they ask you to STOP paying credit cards. They will ruin your credit. In addition they Lie about fees and hide behind legal verbiage to get away with what they do. BEWARE. They are good seasoned professional scammers.Start New Financial
Date: 02/02/2023
****, I apologize that you were not satisfied with our company. I see we were able to place 4/6 of your accounts in settlements. The fee's charged regarding your accounts are explained several times in the contract that you signed with us on 12/02/2020 . You can see a fee total on Page 3, you can also find the full fee explination on Page 8 Section 6. If you would like a copy of your contact please let us know and we would be more than happy to send another copy out to you.Thank you,Review fromDenise S
Date: 02/01/2023
5 starsDenise S
Date: 02/01/2023
Everyone that I have worked with so far has been awesome and kind to me. I love how everyone works with me and I hope I will never have any issues with anyone here. Congratulations everyone on a job well done! I'm super happy with how everything is going now. And it's nice to work with people who know what they are doing and that I can work with. Thank you so much!!Start New Financial
Date: 02/03/2023
Thank you so much for your positive feedback ******, we are happy to have you as a client!Review fromMichael S.
Date: 12/22/2022
1 starMichael S.
Date: 12/22/2022
I decided to cancel, but can't get any confirmation of this. Got a text saying money will be drawn from my bank after sending an email requesting to cancel service. Now I can't get anyone to call back or respond to my emails. Very unprofessional experience to say the least.Start New Financial
Date: 02/02/2023
******* , I apologize that you were not satisfied with our company. I do show that we Cancelled your file on 1/3/2023 and sent a cancellation confirmation letter. Please contact us at ************ or email *************************** with any further questions or concerns. Someone should reply to an email within ***** hours.Thank you,Review fromCaroline G
Date: 12/20/2022
5 starsCaroline G
Date: 12/20/2022
**** and ****** made this process simple, smooth, and easy. They lessened stress, anxiety, and instead gave me calm and peace.Start New Financial
Date: 02/20/2023
Hello ********! Thank you for taking the time to submit your positive review! We appreciate your kind words! :)Review fromCynthia C
Date: 12/16/2022
5 starsCynthia C
Date: 12/16/2022
I am extremely happy with the choice I made to do this and I am so glad that my mom gave me their information. Very helpful, professional and I am always able to reach a real person. No regrets whatsoever!!!!Start New Financial
Date: 02/20/2023
Hello *******! This makes our day! Thank you for your thoughtful review :)
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