Reviews

This profile includes reviews for Guardsman's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Guardsman has 43 locations, listed below.

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  Guardsman

  3196 Kraft Ave SE Ste 105 Grand Rapids, MI 49512-2079

  
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  Guardsman Furniture Professionals

  1141 Basse Rd San Antonio, TX 78212-1004

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  Guardsman

  2010 Farmington Bend Dr Germantown, TN 38139-4260

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  Guardsman Furniture Pro of San Diego

  28 Orange Ave Unit 1 Chula Vista, CA 91911-5155

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  Guardsman Furniture Pro of NY

  220 East Merrick Road Valley Stream, NY 11580-6063

Review Details

• Review fromElizabeth H

  Date: 04/19/2024

  1 star
  Terrible! I am still waiting for a repair to my daughter’s bed. First, it took them 3 weeks to respond to me. I sent them pictures and told him exactly what was wrong with the bed. A service repair man came to the house so that it was not repairable without necessary tools. He took three pictures and told me to wait for another email. Received another email that told me it would take 30 to 45 days before someone contacted me to repair the bed. My daughter in the meantime, has nothing to sleep on. Thanks guardsman.

• Review fromLuis M

  Date: 04/18/2024

  1 star
  *** this warranty is absolutely trash and a real scam really bad service ***** rude people am sure some one with no education haves more respect than them workers and the wors part they don’t have a manager or supervisor like *** is just scam won’t ever get warranty after this

• Review fromMichelle B

  Date: 04/16/2024

  1 star
  This company does not honor its warranty. Waste of money. We bought a 5 year warranty and when I submitted a claim for my dog scratches and dirt on my swade sofa it was declined. The lady said sorry they are not eligible. Even though on their forms it stays this type of damage is covered. What is the point of having a 5 year warrenty if it has to be submitted within 30 days and after 3 weeks I had to contact them. Also only be allowed to make one claim. Scam!!

• Review fromMark C

  Date: 04/11/2024

  1 star
  They sell a service that they don't stand behind. I filed a claim, and after 2 months of not hearing anything, I called to inquire. They let me know at that time, the claim was denied. The fabric was defective, and come apart. They say not covered. Had I known that they wouldn't stand behind their warranty, I could have kept the $300.

• Review fromLynn R

  Date: 04/09/2024

  1 star
  I purchased Guardsman policies for 7 Flexsteel leather reclining sofas/ and/or chairs. I purchased these all at *******in Iowa, over a period of 3 years . Also didn’t look at reviews for Guardsman before I purchased them. Now I have a Flexsteel recliner that is 3 years old, and cost $1557. It is sagging on the right side. Guardsman came out and put a new undercarriage under it. It had the same problem after 2 months use. Guardsman now says it’s no longer covered, and it appears that Flexsteel’s 5 year warranty doesn’t cover it either. I found out too late that the Guardsman reviews at Trust Pilot and the BBB are all 1 star from over 600 people at BBB and over 200 People at Trust Pilot. I thought Flexsteel was a quality provider, evidently that is no longer the case!!

• Review fromRichard R

  Date: 04/09/2024

  1 star
  On 7/23/20, I purchased $4,604 from ***** furniture which included $582 for the Guardpets 5 year protection plan. I was told by my salesman that with this plan any damage to my furniture would be repaired or replaced. I was just told via email that my claim was rejected.

• Review fromYuly O

  Date: 04/05/2024

  1 star
  I bought my furniture two years ago, and I purchased the protection plan for five years (supposedly because it was the best and it was going to protect my furniture from any damage, that's what the store where I bought it told me) the furniture has stains, I have a cat that damaged one of the chairs and all these problems were supposed to cover my great insurance but NO, when I made the claim they simply say that there is a list of things that are not covered and that they gave me at the time of purchase, and this is FALSE, they NEVER GIVEN ME ANYTHING. .. DO NOT SPEND YOUR MONEY BUYING INSURANCE THAT DOES NOT WORK.Translated with DeepL.com (free version)

• Review fromGeoffrey B

  Date: 04/03/2024

  1 star
  Worst customer service ever. They make you wait for service tech and when he shows up he can't fix problem. Then they charge you a service fee. What a scam!!!

• Review fromSimoun S

  Date: 04/01/2024

  1 star
  My Osaki chair stopped working January 7, my husband put in a claim January 9 and my chair is still broken. I paid over $2000 for this chair and paid for a warranty for a company who does not respond and when they do are disrespectful. In February a technician came to look at the chair and was unable to fix due to a part that needed to be ordered. March 5 they sent an apology email for still not having the chair fixed, but have made zero attempts to get it done.

• Review fromBeatrice T.

  Date: 03/19/2024

  1 star
  I think this company is a ***** ***** wondering why Nebraska furniture Mart sells their warranty..while moving furniture to one side of room,the wood in the back of loveseat broke, we were leaving town the very next day,so when we returned 2 weeks later, I was very ill & didn't think to call them at that moment, so when feeling better about 3 weeks later, called to open claim, kept checking with them & told claim is in processing, finally received a email today from a email address that you can't reply to, saying because claim wasn't opened within the month of breakage,then it's not eligible to be repaired, even when I kept calling & given that same thing its in proccessing,I finally called Nebraska Furniture Mart to speak with customer service about that,they said they had received several calls saying other customers had gone thru same thing & that it could be anywhere from 30 -45 days before Guardsman would get back to me I would encourage anyone thinking of getting this warranty, to "NOT" do so, save Your money, I've read unfortunately after the fact of me buying, other reviews of this ************** all are negative reviews, not one saying their warranty had been honored Again, I say stay away from buying warranty from this company,go to a legitimate place to get a warranty that will be honored & worth something,because dealing with Guardsman their warranty is not worth the paper it's written on