Complaints
This profile includes complaints for Meijer, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 349 total complaints in the last 3 years.
- 111 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After several phone calls today, Meijer issued a full refund for the gift cards.Initial Complaint
Date:11/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Problem: Womens handicap bathroom. Broken toilet seat is broken. I first noticed back in October. I talked to a manager (*****) that was taking place of another manager for the day. He said he would let the manager know about the problem. Well I went back in to check and it still wasnt fixed so I wrote to the store manager. Her name is ***** *******. She responded back to thank me for the information and was going to check into it. October 25, 2024. I than told her I would be back to check on it and dont know when. Well once again I stopped in and its still not FIXED! So I once again emailed ***** she said she was going to have it replaced. It is now November 26th and I stopped in to check on it. ITS STILL HASNT been fixed! Are they waiting for a handicap to fall and get hurt before replaced the seat on the toilet? Im looking out for the customer and the store. Ive even taken two pictures now with dates on them. If you would like to see them I can send them to you. Please help your customer handicap and your store. Please keep me up on what is going on with this situation. I normally dont go this far. Thats not me. Thank you, ******** PS I did send two pictures with different dates on them.
Business Response
Date: 12/04/2024
The concern was escalated up to the store leadership. As of 12/4/24, the issue has been corrected and the restroom is reopened.Initial Complaint
Date:11/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On the evening of 11/23, I placed an order for pickup at the ************* Meijer for ***** on 11/24. At 12:40 my order was canceled. My husband called the store and they said they didn't know why it was canceled and that we could reorder for 4:00. The employee said he couldn't reorder from his end. Immediately after the call, I attempted to reorder and the earliest available pickup time was 9:00pm. I needed my groceries earlier, which is why I selected ***** as my pickup time.Business Response
Date: 11/26/2024
Due to the system issues over the weekend the order was delayed. Provided $25.50 courtesy due to the inconvenience caused. Sent an email to the consumer with the information.Initial Complaint
Date:11/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unfortunately I was accused of stealing because I used the shop and scan so if you are going to have a program like this then they should not accuse us of stealing. I ended up leaving 500 worth of stuff I don't think I'll return not only was I upset I was embarrassed about 20 people seen this. I had 40 dollar ham and they accused of steal 1.20 lunch able I called and talked to the store director and she gave me a ***** gift card. But I'm sorry that don't make up me wasting and hour or so shopping and then dealing with the cashier. And me crying because of how she treated. And then she was singing a song and a *** said oh you are in the spirit she said no she was just trying to not go off on me. I would like a follow up from someone besides someone at the store. I should never walk out the store crying. Other customers telling me she was wrong on so many parts. My son was with me and what is this teaching him? There was several other people why didn't they get questioned. So after I left all my grocies and I did not want to come back after how she made me feel. And like I said that order was 500 in food that's no including the dog food and other stuff. Now it'd the next day and this is still eating me alive. Being accused of theft is not very nice. And I really don't ever see me going back to the store. And then the store director here is ***** I feel like that was a slap in the face.Business Response
Date: 12/17/2024
This concern has been escalated to the Market Director who will be reviewing and reaching out to the consumer with a resolution.Initial Complaint
Date:11/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Employees aren't allowed water or resealable sodaBusiness Response
Date: 11/18/2024
As of 11/14/24 the Store Director has tried to contact the consumer. The Store Director will try again.Initial Complaint
Date:11/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
Thank you for your help. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** **Business Response
Date: 11/18/2024
As of 11/18/24, Gift card area will be reaching out to the customer and issuing a refund.Initial Complaint
Date:11/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Business Response
Date: 11/18/2024
As of 11/11/24, the Store leadership is currently investigating this concern.Business Response
Date: 11/18/2024
The Store Director has reached out to the consumer.Initial Complaint
Date:11/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was in a pinch and home with my son so as a busy mom, I placed a delivery order November 2, 2024 for an evening delivery between 8-9. I was given a total estimated at $155 and anticipated to tip on a percentage base. My shopper substituted some things, cancelled many others, and I was up charged by $70 to the total of $223.25 including a delivery fee that a mperk was supposed to cover. I was expecting the total to range but I was predicted a cost around $155 for this order. This is an obscene move by a business that should know better.Business Response
Date: 11/06/2024
As of 11/4/24, the consumer was remediated with a refund of $39.20 an additional courtesy of $25.50 due to the inconvenience this has caused.Initial Complaint
Date:10/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Meijers has a reward program that is designed to discriminate against ********** wage earners..Business Response
Date: 11/06/2024
We have assisted this consumer several times with this concern. The consumer will call about wanting points back that have already expired. Initially points were provided back to the consumer with an explanation of how expired points work. The consumer has been educated that expired can't continue to be restored when not used in time.
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