Complaints
This profile includes complaints for Meijer, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 350 total complaints in the last 3 years.
- 113 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Meijer sold me a pair of Apple airpods that were open and would not exchange them. Please see the emails that I have sent, my receipt and Meijer's return policy. Thank you so much for your help!
Business Response
Date: 12/13/2024
As of 12/11/24, the Store Director spoke with the consumer and the consumer was going in that evening to exchange the air pods.Customer Answer
Date: 12/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *****Initial Complaint
Date:12/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Mperks mailings - Mail merge is mixing up four different households when mailing. For example, My ex-husbands phone number is printed on the coupon booklet, coupons targeted for his shopping, and mailed to my house. Another example, my adult son's name is printed as the addressee that is mailed to my house with his shopping coupon preferences. My ex-husband confirmed he is also receiving my other son's coupons and his name is printed as the recipient to my ex's house. Emailed Meijer. Provided incorrect solution. Called the customer service # (overseas) twice. The did not understand. Third time asked for a US customer service representative. Talked with ***. I was directed to update my profile info and had to explain multiple times it was a mail merge issue with intermittent errors and not related to profile. Concern that this will not get resolved. I don't want other people seeing my shopping preferences and getting coupons intended for my house and I don't want to receive theirs either. Thank you.Business Response
Date: 12/23/2024
The information has been updated and may take a little bit of time for the adjustment to correctly take effect with the address changes.Customer Answer
Date: 01/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you very much for your assistance! It made a difference in the level of attention received and acted upon.
Sincerely,
**** **********Initial Complaint
Date:12/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/09/2014 I went to this Meijers and saw a small sign at the end of the isle for **** soap that said $13.49 Buy 1 get 1 free. So I took 2 up to the register to check out. I noticed that when they rang them up they charged me for both bottles. I told them about the sign. They went back and check and came back and said the sign says Buy 1 tide soap and get 1 some other product free. I did not believe them so I went back and sure enough that is what it said in very very little letters under the BIG letters saying Buy 1 GET 1 FREE. The only item on the shelve was tide and nothing else. I believe they do this to people to deceive people into get 2 bottle of the tide.Business Response
Date: 12/13/2024
As of 12/12/24, the Store Director contacted the consumer to determine a resolution. Due to the issue, the consumer will be going into the store to get $15 customer happiness.Customer Answer
Date: 12/16/2024
Meijers has corrected this issue. Thank you very much for your help.Initial Complaint
Date:11/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Thursday for Thanksgiving, I stopped by the ** Grand River located on *************************************************************** and noticed they only have one operating restroom. When asked about the women's restroom, the cashier told me they did not have access to it and was forced to use the men's room.Can someone please ensure this place has two working and accessible restrooms for all of their patrons? Its quite rude for everyone to be sharing one wash room.Business Response
Date: 12/04/2024
As of 12/2/24, this concern has been escalated up to store leadership to be addressed.Initial Complaint
Date:11/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/26/24, I purchased 3 Amazon gift cards from Meijer. I was unable to redeem my gift cards since the middle digits of the claim number had been removed. Obvious tampering had occurred. I reached out to ****** and went back to Meijer. The store manager, Dessi, along with another associate, explained this is a scam that has been occurring at this location. They also had a stack of **** gift cards pulled from the shelves that day, all of which had been manipulated with digits removed from the claim number. Initially, Meijer was going to reimburse me then it was determined an investigation must be completed prior to my refund. There is no *** as to when the investigation will be completed or when Ill be refunded. Im out $1250 due to Meijers AP failures and poor quality control. If this is an ongoing issue, why arent precautions being taken to safeguard against scams? For example, move gift cards behind the registers; keep at the service desk.Customer Answer
Date: 11/27/2024
After several phone calls today, Meijer issued a full refund for the gift cards.Initial Complaint
Date:11/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Problem: Womens handicap bathroom. Broken toilet seat is broken. I first noticed back in October. I talked to a manager (*****) that was taking place of another manager for the day. He said he would let the manager know about the problem. Well I went back in to check and it still wasnt fixed so I wrote to the store manager. Her name is ***** *******. She responded back to thank me for the information and was going to check into it. October 25, 2024. I than told her I would be back to check on it and dont know when. Well once again I stopped in and its still not FIXED! So I once again emailed ***** she said she was going to have it replaced. It is now November 26th and I stopped in to check on it. ITS STILL HASNT been fixed! Are they waiting for a handicap to fall and get hurt before replaced the seat on the toilet? Im looking out for the customer and the store. Ive even taken two pictures now with dates on them. If you would like to see them I can send them to you. Please help your customer handicap and your store. Please keep me up on what is going on with this situation. I normally dont go this far. Thats not me. Thank you, ******** PS I did send two pictures with different dates on them.Business Response
Date: 12/04/2024
The concern was escalated up to the store leadership. As of 12/4/24, the issue has been corrected and the restroom is reopened.Initial Complaint
Date:11/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On the evening of 11/23, I placed an order for pickup at the ************* Meijer for ***** on 11/24. At 12:40 my order was canceled. My husband called the store and they said they didn't know why it was canceled and that we could reorder for 4:00. The employee said he couldn't reorder from his end. Immediately after the call, I attempted to reorder and the earliest available pickup time was 9:00pm. I needed my groceries earlier, which is why I selected ***** as my pickup time.Business Response
Date: 11/26/2024
Due to the system issues over the weekend the order was delayed. Provided $25.50 courtesy due to the inconvenience caused. Sent an email to the consumer with the information.Initial Complaint
Date:11/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unfortunately I was accused of stealing because I used the shop and scan so if you are going to have a program like this then they should not accuse us of stealing. I ended up leaving 500 worth of stuff I don't think I'll return not only was I upset I was embarrassed about 20 people seen this. I had 40 dollar ham and they accused of steal 1.20 lunch able I called and talked to the store director and she gave me a ***** gift card. But I'm sorry that don't make up me wasting and hour or so shopping and then dealing with the cashier. And me crying because of how she treated. And then she was singing a song and a *** said oh you are in the spirit she said no she was just trying to not go off on me. I would like a follow up from someone besides someone at the store. I should never walk out the store crying. Other customers telling me she was wrong on so many parts. My son was with me and what is this teaching him? There was several other people why didn't they get questioned. So after I left all my grocies and I did not want to come back after how she made me feel. And like I said that order was 500 in food that's no including the dog food and other stuff. Now it'd the next day and this is still eating me alive. Being accused of theft is not very nice. And I really don't ever see me going back to the store. And then the store director here is ***** I feel like that was a slap in the face.Business Response
Date: 12/17/2024
This concern has been escalated to the Market Director who will be reviewing and reaching out to the consumer with a resolution.Initial Complaint
Date:11/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Employees aren't allowed water or resealable sodaBusiness Response
Date: 11/18/2024
As of 11/14/24 the Store Director has tried to contact the consumer. The Store Director will try again.Initial Complaint
Date:11/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a $500 **** gift card at Meijer ******************** in ************ (#***) on 9/23/24. When I tried to use the card today (11/9/24), it didn't work at all. By a careful look examination, the whole card is a piece of cardboard with no real magnetic stripe instead of the authentic plastic card with the magnetic stripe. When I checked balance at (********************************************************), it shows the balance was drained on October 3rd, 10 days after my original purchase. I never used the card before today. I went to store to talk to customer care. The supervisor on duty said there was nothing the store could do after consulting with the store manager and director even though the **** happened at their store. They asked me to either contact the manufacturer or Meijer headquarter.Business Response
Date: 11/18/2024
As of 11/18/24, Gift card area will be reaching out to the customer and issuing a refund.Customer Answer
Date: 11/20/2024
Better Business Bureau:
Thank you for your help. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** **
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