Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased engine for a 2014 **** F350 6.7L on 6/1/2023. Was told when payment was sent the engine would be sent out in 15 days. Received engine in September. Installed and my customer drove for less than 100 miles before coolant started leaking into #2 cylinder. Disassembled engine and found cylinder #2 had a crack in the cylinder wall. Removed engine and sent back to them on 10/13/2023. Todays date is 4/22/2024 and I have still not received the warranty engine. I have called so many times and left messages and no one calls back or the voicemail box is full. I have talked to multiple employees at the company during this time and they have told me 3 different times your engine will be sent out next week. Now the customer I purchased the engine for has filed a lawsuit on my company. I have no control of the situation and have been lied to every time and now Im being sued! I need this engine Now!

  Business Response

  Date: 05/14/2024

  We finally got engine completed with correction in place. Shipped engine on 05/07/2024 with R&L. Tracking Number 38302007-4

  Customer Answer

  Date: 05/15/2024

   
  Complaint: 21610922
  
  I am rejecting this response because:
  

  Upon inspection of the engine, our technicians concluded that the only thing the company did was replace the cylinder heads of which were not the cause of the failure in the first place. In addition, there is dirt and metal debris inside the intake on the heads, which will cause this engine to fail if we were to install it.  The initial cause of failure was a cracked cylinder wall resulting in coolant entering combustion chamber, there is no indication this issue was corrected. There is also soot visible around the pistons indicating this unit was not cleaned or inspected by the company. The paperwork they sent to us with the unit fraudulently states we received a new remanufactured motor with all new internal components, this is a blatant lie. After waiting 8 months this is beyond unacceptable. 

  With the amount of time that has passed, their inability or unwillingness to communicate with us, the unacceptable condition of this unit and the fraudulent claims they have made, we are left with no other choice than to get our attorney involved. 

  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 05/30/2024

  This is what they sent us as a new reman engine.

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a rebuilt engine from them in 2016. After installing it , it stared knocking. Sent the engine back., they claimed it was over heated,. I went ahead and had them rebuild again. installed engine. It ran for a week before a piston started knocking. Sent it back with all with parts left on the engine. They claimed it was because it was low on oil and over heated. hey sent me another engine. They rebuilt a different engine and sent it back with out my parts ( oil pan, oil pan gaskets, screws, valve cover gaskets , valve cover gaskets, valve cover screws. timing cover, timing cover gaskets, screws, and harmonic balances and nut. Its has been 18 months with no results. I have been speaking with ***** *************. I just want my parts so i can go forward.

  Business Response

  Date: 05/14/2024

  ****************** sent his engine here with sheet metal on the motor per our request. We corrected his engine and sent it back without sheet metal. Then we sent sheet metal to him and he said it was *****. He then requested new sheet metal. We did not comply with his request.

  Customer Answer

  Date: 05/23/2024

  accura engine sent ***** parts that I have to repurchase or have refinished out of my pocket. As you can see the parts that I sent with engine and the parts that they sent back to me is not acceptable. They are ***** and .ight leak.

  Business Response

  Date: 08/13/2024

  We sent sheet metal to this customer upon his request.

  Customer Answer

  Date: 08/17/2024

   
  Complaint: 21566583
  
  I am rejecting this response because: The parts that they sent was rusted and pitted. I will have to buy new parts. As you can see what I sent with the engine was clean with no rust.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/26/2024

  Our third party warranty is asking for photos of the ***** parts that you could not use. Please get us those photos so we can submit them and figure this out for you.

  Business Response

  Date: 09/26/2024

  Could you please provide the receipts for the new parts you ordered? Warranty will need this as well. Thank you.

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Accurate Engines to have an engine rebuilt they took over 5 months and when my engine was finally sent to me it was missing parts. I am unable to complete my job for my client because they continue to give me the run around about my missing parts. They stopped answering my calls and emails.

  Business Response

  Date: 05/14/2024

  Customer was told to send the engine back with no sheet metal on unit. He sent engine back with all sheet metal on unit. We have sheet metal to supply if he still needs it. If he has purchased sheet metal we will pay for it. Please submit bill for sheet metal to ******************************

  Customer Answer

  Date: 05/20/2024

   
  Complaint: 21493467
  
  I am rejecting this response because:

  they kept hard my hard parts from my engine.  In their response it says sheet metal. I am again missing as followed, 

  primary water pump

  oil cooler

  front engine timing cover

  rear engine cover

  complete Oil pan and suction pipe  

  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/14/2024

  What can we do to help you?

• Initial Complaint

  Date:03/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  /07/2024 They rebuild my 06 super duty f350 put **** miles on it. Took it to a diesel engine shop, they found metal shaving all thought the motor, called ****** $4000 to pull the motor sent it back. They found piston scraping. They said it's there fault we will fix motor but will not replace oil cooling $400, injectors $2000, turbo $****, hi pressure oil pump $800. Which I replaced all new when I put the motor in, not only have we been out of a truck for months but I have to replace those parts again. Drove truck 1000 miles took truck back to shop has metal shaving in the oil filter took out the motor again. Call ****** the owner just send it back for a refund. If I do that I won't have a motor so I will also need the core replaced or refund, for the 1st motor out of my truck

  Business Response

  Date: 05/14/2024

  We sold ************** an engine on 04/09/2023. It came back to on 12/18/2023. We found a second piston and replaced the entire engine at no charge. Then they blew that engine up and now they want a refund. Warranty examination is coming in to determine reason for failure so we can move forward on refund.

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October I ordered an engine from Accurate engines. It showed up late, upon arrival my mechanic had concerns while it sat there on the shipping pallet regarding craftsmanship. I then sent several emails including pictures annd CCd everyone in the company in my email thread, made several phone calls and got no response, at this point with storage fees accruing at the shop, they installed the engine and it failed at start up. Ive been trying since to let Accurate Engines do the right thing and send another and pay for install but at this point Im over $10,000 out of pocket and still nothing. Absolutely nothing/ Engine ordered 10/10/23 and todays date is 3/8/24. Accurate engines was paid directly $5,284 and it cost another $4,782.14 to have their bad engine installed

  Business Response

  Date: 03/15/2024

  We offered warranty coverage on engine. Asked customer to send back at our expense. 

• Initial Complaint

  Date:02/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/19/2023sent cashier check salesman name ******** was told they had a engine to reman be ready soon took engine core to them picked up reman engine at that time possible wrong crankshaft installed due to pilot hole in rear of crank tor trans convertor ***** assured me GM had proper pilot bushing which wrong brought engine home to shop no pilot available from GM shipped engine back to them after several days of trying them they shipped back to shop with the right crankshaft I had fallen and shattered right rotator cuff not able to install engine then got in touch with a GM me mechanic that would install engine in his spare time I was in no hurry due to shoulder repair engine was installed check engine lite stayed on took timing cover off found wrong cam shaft and gear installed have tried to contact Accurate with no reply from them left voice mails whit all phone numbers I had no responce from them which is usual I had a auto repair for *************************************************************************************************************************************************************** taking care of customers that is the core of our shop I guess I will have to contact legal advice to resolve this matter with Accurate Automotive Engines can be fixed if they would contact me only way is to remove engine disasemble and replace camshaft with correct one.

  Business Response

  Date: 05/14/2024

  Please be advised there are two camshafts that could go into this unit. We selected the wrong one. We advised customer to send the engine back. We will replace cam and send it back to him. We will also pay for the removal and reinstallation under terms and conditions of the warranty. He would not send the engine back. So if he could please send the wrong cam back to us and we will pay for the removal and reinstallation of the engine under terms and condition of warranty.

  Customer Answer

  Date: 05/16/2024

  I purchased first engine 12/19/2023 I drove to Accurate engines shop and picked it up myself look at the engine I looked at engine and said to ************************* that the crank was wrong he told me I could get  a pilot bushing from GM to correct the problem drove home started to find the piolet bushing to correct problem no such part was available phone conversion with ****** was told to ship engine back they would correct problem shipped engine back on 12/27/23 I fell and tore my right shoulder rotator cuff  on 1/4/2024 I received  shipping label from Accurate   on 1/9/2024 recieved engine back for second time  was unable to do the work do to shoulder injury contacted a GM mechanic I knew and he said he would install engine  done so the engine would start and run but would set check engine lite  he worked hard to find out what the problem was on this engine they installed wrong cam shaft talked to ****** a number of times about this  the mechanic pulled timing chain cover and found wrong cam shaft gear  was told by ****** find right parts and let him know very fustrated at this time with problems with the mistakes of building the engine the Gm mechanic was kind enough to help me out by removing engine disasmable I had purchased the correct  parts from  A GM dealer to correct problem per conversation with ****** was told to send invoice to them they would pay parts and labor sent ****** what he asked for on 3/4/2024 made several calls to ****** he confirmed he received the info last conversation with him was on 3/26/2024 was told he turned all info to ******** and she would check nothing was said to me about sending back any parts at that time I still have all parts that were wrong would send back as soon as I am contacted from Accurate dates of  phone calls as follows 2/26/2024 12/27/2024 2/29/2024 3/1/2024 3/7/2024 3/12/2024 left messange with no return calls from them all I got was the run around from everyone in that company ****** has the invoice I sent him for parts and labor    Total labor was ******* camshaft was 292.23  gasket set was ****** head bolts were ***** for total of ******* and a huge incovenience  some a the dates may be off I have so many notes on this sometimes confusing orginal invoice from Accurate is ***** 12/19/2023

• Initial Complaint

  Date:02/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a remanufactured engine for my 2017 **** F150 from Accurate Engines on January 4th and the engine that was delivered was not the correct engine for my truck. I returned the engine to them and they received it on 1/26/24. I have been waiting two weeks for a check in the mail because they stated they could not just put it back on my card because they had it split out for the shipping costs with R&L carriers. I have called several times in the past 4 days with no answer and the voice mail boxes state that they are full. I have also sent Emails to ****************************** with no reply. My invoice number is ***** and they owe me $5834.00 for the reimbursement. The number for them in ************.

  Customer Answer

  Date: 03/04/2024

  They may not have replied back to you but I got an immediate response from them and my refund was mailed to me shortly after you contacted them. Thank you

• Initial Complaint

  Date:02/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to buy a new engine for my pickup truck. That one had problems. I took it to get it fixed. My mechanic could have fixed it in three days for $1800. They told him we had to send the new engine to them. They also told him it would be a 48 hour turn around for the job not including shipping. It has taken a week or two anytime I have needed to get a hold of them. They have had the new engine for over a month. My truck has been sitting on a rack at the mechanics without an engine.

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent me a defective engine. The freeze plug was old and rusted out leaking coolant into the oil and caused the oil and water to mix. It also has old timing chain guides on the same side of the engine as the freeze plug. So there was no way this engine was ever tested properly. Per our agreement they were suppose to rebuild my engine and send it back to me. Accurate sent this defective one instead. Didn't notify me they were doing that. My mechanic had to go back in and try to fix the problem. Order new timing chain guides and freeze plugs. The timing chain cover and the oil pan on the engine I sent them was shipped back to me not clean and inspected. *** the Salesmen hung up on me. When I tried to report the problem. Now Accurate want answer my phone calls or emails. *****.

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 12 2023 I puchest an 7.3 powerstroke engine and was told that it would take 2 week to get it. I still have not reserved all the parts and the engine is damaged and the internals are rusted. They will not give me my money back. I would like my money back and for them to pay my shop for all the work done on the broken engine.