Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 3.8L engine from Accurate Engines on 8-12-2023, paid in full, and still have not received the engine. I have called and talked to them many times and still don't have the engine. See attachment for further details.Invoice number is *****. In the box below that on the invoice it states C.P.U. (Customer pickup) Will bring core at that time.Se invoice attached.

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a engine from them. Had it professionally installed. Engine drove 450 miles before internal catastrophic failure due to bad timing chain. Engine has zero compression in all cylinders, I called and warranty will not answer, mail box full, talked with *** the sales man and he got mad and hung up on me when I told him that warranty won't answer. I bought a product they sold, it failed because of their poor workmanship, and I get yelled at for having the issue . This engine is in my buisness truck. I no longer have a buisness with out this truck. This is costing me tens of thousands due to lack of workmanship in there product.

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 20954468
  
  I am rejecting this response because: Purchased engine in November 2023, went 462 miles then blew up. Company won't answer my calls for 5 months and ignored the fact that there is a warranty, paid another person local to rebuild it and forget about there warranty, my issue is that I have not received my 500 core deposit back and I have proof they received the core November 18th 2023. It is now 7-17-2023 and I don't have my 500 dollar core check. 9 month later and I'm still feeling the burn from ************ as my truck has not ran since Novemberof 2023. There are so many news cast and complaints on this company in multiple states, and 1 star reviews accross the board I don't know how they are not sued and out of buisnness. The owners are crooks and work for the devil!
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/08/2024

  Date Sent: 8/8/2024 4:02:59 PM
  This customer was issued a check for his core refund on 8/3/2024 for $500.00. Attached is a copy of the credit memo for the refund, and the check number is No. ******. The customer should receive this in the mail shortly to the address we have on file, which is *********************************************. We apologize for the delay of this core refund, and that the customer feels as if he were ignored. If he needs anything else please reach our office at ************. I only show one email from him back in December 6, 2023 and show no call history from him. This was not intentional and we do apologize, please text or call that number if the customer needs any further assistance. 

  Customer Answer

  Date: 08/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/21/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an engine for my Dodge Durango from the above name company. I sent them the old bat Engine to receive a court charge, which I never received back.. then the Engine that they sent me I had an installed by an ASE certified mechanic and it was no good. he reached out to the company and I assured us that they would replace it and pay the cost to have it pulled out and put back in if we would send them back. We shipped it back to them. At this point they have stopped responding to all phone calls and emails or any correspondence I have had to eat the cost of the mechanic they have my Engine my core charge their engine that I bought and I have not received any money back, any intentions of making this, right. I am three or four months into this and I cannot get anything from this company.

• Initial Complaint

  Date:11/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid in full for a engine on May 30, 2023. Was told would be complete in couple weeks. When I reached out and finally got to speak with someone they said they were waiting on a part. So after a few weeks tried reaching out again to begin getting the run around. Finally got a hold of production manager and said I wanted a complete refund. He said he didn't blame me. Since then can't reach anyone by calls, email, or mail. So November 18, 2023 NO ENGINE NO MONEY.

• Initial Complaint

  Date:11/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband's truck engine is under warranty. We took it to a shop, who sent mounds of pictures and documentation regarding the engine. Payment needed but not completed by AE. Accurate Engines approved it and had the shop remove and send the engine for repair. ** returned it corrected to the shop to be placed back in the truck. We had constant contact via email with AE, until we requested payment. Due to their lack of response, we had to pay the shop almost $500 to be able to pick up the truck. We have spent thousands on this claim and have not received any payments for anything. Suddenly, they stopped communicating with us and its been months since this all started. They owe us upwards of $3000 from start to finish.

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 engines from Accurate engines April 12, 2023.I was not informed at any point by Accurate Engines that the timing covers and gaskets for both engines were not available when the engine order was being placed. If they had honestly disclosed that critical engine parts were not available then I would not have placed the order.Accurate Engines has had my money since mid April 2023 but they have not provided the complete set of parts required for the mechanic to install the engines in my boat. The result has been that I was not able to use my boat for the entire 2023 boating season.I had multiple conversations with ***** the owner of Accurate Engines and was told the parts would be provided. One Timing Cover was eventually shipped on August 17th, 2023. The corresponding gasket was not shipped. The second timing cover and gasket have not been shipped as of November 9, 2023.I paid Accurate Engines $8,490 for the engines and to date still do not have the parts required to have the mechanic put the engines in the boat.The attached email from the Accurate Engines sales person does not disclose that the timing cover and gasket were not available.I believe that Accurate Engines is in violation of the ***** VEHICLE SERVICE AND REPAIR ACT Act 300 of 1974.Specific sections noted - 257.1302a, ******** Prohibited Conduct (c), (d) and (e), ********a Prohibited conduct - Sec. 7a., ********c Prohibited conduct. Sec. 7c - (d) and (l), ******** Administrative action against certain conduct; violation of subsection(1), ******** Action by attorney general or county prosecutor. Sec. 23, ******** Notice of alleged violation. Sec. 24, ******** Liability for damage or injury. Sec. 36, ******** Violation; penalty. Sec. 38.

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an engine from Accurate Engines on Oct. 5th 2023. Once installed there was an oil pressure issue. I took the truck into a ***** dealer and they told me the oil pump Accurate Engines installed was faulty. I tried to file a claim under their warranty, but no one answers the phone and it takes over a week to get an answer on email. I just want this warranty claim honored without having to hire a lawyer. I'm having Chevrolet fix my truck, because I need a vehicle. I expect Accurate Engines to pay for the work due to their company's negligence with parts and customer service. I attached the parts list chevrolet ****** I need.

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/05/2022 I sent a $2900 deposit to Accurate Engines as a down payment on a new remanufactured engine, installation, and transport services for my 2012 ****************** 3.6L. On 1/13/2023 my car was delivered, I paid the balance of my total of $6,553 invoice, and my new engine started malfunctioning immediately, (engine light flashing, shaking, no acceleration). On 1/24/2023 Accurate Engines picked up my car. I was informed via text that all my problems were due to low transmission fluid, so they filled it up. On 2/14/2023 I picked up my car and drove it to Belle Tire for inspection. Upon inspection, a Belle Tire rep called me into the bay where my car was on a lift. They showed me a lose oil pan bolt and the entire undercarriage of my car was covered in transmission fluid. I then took my car to *** Auto Repair where they identified the cause of the leak to be blown seals from over filling a sealed transmission. I was informed that I needed a transmission rebuild or a certified replacement transmission. I paid $6,483.17 to *** and they replaced the transmission that Accurate Engines over filled. After months of engine issues involving overheating, and the same engine alarm codes, I contacted Accurate Engines and spoke with ***** who agreed to pick up my car again on 8/14/2023. I got my car back on 10/14/2023 and noticed by comparing milage to my records, it had not even been driven and all of my original issues from 9 months ago were still present. As of today (10/24/2023), I have called Accurate Engines every day, twice a day, and nobody answers. I get routed to a voicemail system that says its full. Communications with ***** will be provided as evidence to the court in the form of text message screen shots and verbal conversation recordings. Im demanding that either Accurate Engines reimburse me $13,036.17 or repair my engine properly and reimburse me $6,483.17 for the transmission.

• Initial Complaint

  Date:10/17/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought and engine from Accurate engines on 8/10/2023.I received the engine 8/21/2023. No problem there.However, per their policy, they give a $500 Engine core credit when you send your broken engine back.I shipped my engine back, 10/5/2023.I called 10/17/2023 to see if they had received my shipped engine and they said they had not received it.My shipped tracking shows that the engine was delivered and received 10/10/2023.I have tried to call and get my refund over 30 times, and I have talked to one person who told me that my engine was not received, but clearly it was received and delivered a week ago.No one will answer the phone number I was given.

  Business Response

  Date: 10/27/2023

  We ended up receiving the customers core on 10/20/23 (Core Back 10/10/23 PRO #********-6 with R&L). It is now in our system and he will be refunded soon!

  Customer Answer

  Date: 11/01/2023

   
  Better Business Bureau:
  

  accurate engines paid me!

   

  Thank you accurate engines. And my engine is running really well.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/29/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were sold a defective engine for an ambulance customer. Email communication to the ****************** email address: No responses form : Thursday, June 15, 2023 10:01 AM - Wednesday, June 21, 2023 3:17 PM Order acknowledgement Monday, May 1, 2023 2:05 PM and no response until Thursday, June 1, 2023 12:16 PM These are just the longest gaps Attached invoice from accurate:Production time was not what originally quoted. We ordered 5-1 we did not receive the engine until 7-7-2023 We received limited communication on arrival date and no responses when we received the engine and realized the engine was locked up, do to a defective manufacturing practice. Once we received the engine and installed it per the manufacture guide lines the engine was locked up. We called emailed and have received limited responses. We could not dispute the charge in the 60 day period because we had not received the item purchased.