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Business Profile

Laser Cosmetic Services

LightRx

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laser Cosmetic Services.

Complaints

This profile includes complaints for LightRx's headquarters and its corporate-owned locations. To view all corporate locations, see

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LightRx has 41 locations, listed below.

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    Customer Complaints Summary

    • 125 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 21, I purchased a service package from the med spa location in ****, **. On August 22, less than 24 hours later, I called the location and asked for a refund to be processed as I decided I didnt not want the services. I called the corporate office on August 27 and they put in a ticket to escalate the refund as it has not yet been processed. I called today on August ************************************************************************** the following:Someone will call me by the end of the week to make sure my address and information is correct to process the refund. I need to speak with someone to get this resolved and refunded as soon as possible. When I asked if I could speak with someone else to process the refund now, they said no one was available. I had to wait for a call. When i asked if I could verify the information they needed now on the phone, I was told no. When I look online there are TONS of complaints on this same issue. A refund should be able to be processed in a timely matter.

      Business Response

      Date: 09/09/2024

      A refund for $2820 has been processed to ****'s Credit Card.

    • Initial Complaint

      Date:08/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last night, 8/23/2024, my checking account was charged $1500 by LightRX at *************, **. I had not been to the medspa since 8/23/2023 and I never enrolled in any automatic payments. The payment went through, and I have had to file a fraud charge with my bank. When I contacted the business at, **************, they said that they had enrolled me in membership without asking me. I never signed any forms or papers enrolling me in a membership nor was I given any information that such a thing existed. They also said that it would take weeks to refund me the money. My complaint is that I was charged this money without my consent and I would like to be refunded immediately.

      Business Response

      Date: 09/17/2024

      A $1500 refund has been processed.

      Customer Answer

      Date: 09/23/2024

      [A default letter is provided here which indicates your rejection of the business's response. 

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

      [You must provide details of why you are not satisfied with this resolution. Please type details here:]

      Regards,

      ****** ********

    • Initial Complaint

      Date:08/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The following is a description of my experience on July 29th, 2024 12:00 PM appointment for ***** at LightRX, ****************:Let me start by saying that my many appointments prior to July 29th at LightRX were conducted professionally. After going into the injection room, I was heavily pressured to purchase premium Juvederm filler, $800 for first vile and $400 for the second. The injector proceeded to apply ointment to numb my face although she had not sanitized her hands. She did not sterilize my face at injection points with alcohol.***** injections were not given where I requested, my forehead, eyebrows, crows feet and at the vertical lines on outer edge of upper lip. While injecting the Juvederm she hit the cheekbone on the right side of my face. It was more painful than I thought reasonable and so I brought it to her attention and my concern that the injection was deep. She'said it was intentional. That Juvederm injection caused bleeding and a black eye. I am still bruised 12 DAYS LATER. The entire vial was used on my cheekbones and was then told that she wanted to also use the banked vile of Juvederm. I said no and she suggested coming back on August 9th when she is back in the **************** office so that she could do touch **** I made the appointment but then cancelled it.The horizontal iInjection on the outside upper right lip line created a lump and caused my lip to droop. My mouth is now lopsidded. The person that gave the injections repeated that she has been doing this for 14 years. That is still no excuse for going rouge on my face injections, not following basic medical sanitization practice and leaving me bruised and disfigured. APPARENTLY she thought she knew better what I needed without regard to what I tokd her I wanted from this ***** appointment . I have made multiple request to speak to the regional manager with no success.I expect a full refund of the $1290.00 paid on July 29th .

      Business Response

      Date: 09/17/2024

      A $399.50 will be processed back to ******* Credit Card.

    • Initial Complaint

      Date:08/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $4641 for a liposuction treatment. I completed a few sessions which caused a lot of lumps in my skin even after following protocols. I have not gone since May. When I asked for a refund for the remainder of the treatment they said they do not issue refunds. It has been recommended by my healthcare provider that I do not continue treatment

      Business Response

      Date: 09/09/2024

      ***** purchased a Treat2Complete package (package consists of 3 Bliss Treatments, 8 RxLipo & 8 Venus ******* for $4291 and received an additional area for Free from the promotion at the time of purchase. ***** completed 3 Bliss Treatments, 6 RxLipo Treatments, and 5 Venus ****** Treatments. We offer package discounts that are applied and only valid on packages. In the event that an area was purchased, started and then cancelled, the treatment price without the package discount is owed. At per treatment price ***** has received $6020 in services. ***** is not eligible for a refund.

    • Initial Complaint

      Date:07/12/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Regarding Unauthorized Hard Pull on Credit Dear LightRx Management,I am writing to express my dissatisfaction with the services provided by your company. On July 12, the technician and the office manager offered me additional services and suggested I look into financing options. They both assured me that this would not result in a hard pull on my credit. I was very clear that I DID NOT WANT A HARD PULL ON MY CREDIT. I used the ** Code for Affirm and since I have a current line of credit the steps were quick. The office manager inputted my personal information for Care Credit. She did ask for my social security number and I hesitated. My hesitation was Affirm didnt ask, but then I thought well I have an open line of credit with them. The office manager could tell I was uncomfortable and she said MULTIPLE times it is only an inquiry until you are prepared to sign the contract.Despite these assurances, I received a notification alert from TransUnion and Lending Tree that a hard pull has been made on my credit report. As you are aware, hard pulls can negatively impact a credit score, potentially affecting future financial opportunities.This discrepancy between what I was told and what actually occurred is unacceptable. I request an immediate investigation into this matter and appropriate actions to rectify the situation. Additionally, I expect that steps will be taken to prevent this from happening to other customers in the future.I look forward to your prompt response and resolution of this issue.

      Business Response

      Date: 07/18/2024

      We spoke to ******** and explained what happened, we have additionally refunded ********'s Groupon Voucher.

      Customer Answer

      Date: 07/18/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************************

    • Initial Complaint

      Date:07/08/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 06/18 I used a Groupon at the ********* location afterwards I went into the office to discuss what would be the best offer for me and choose full body treatments for a total of $5,200 and paid with my credit card. I then talked to my husband on the phone and we decided to hold off on these treatments at this time. After getting off the phone with him I went back into the store 5 minutes later asking for a refund and was told they would send it to corporate to issue the refund and it can take up to 30 days. I have called the main phone number provided 7 times and been told that it is processing and a person named *** would reach out and they would forward an email to her to contact me but I have not heard anything and it will be 30 days next week.when asked if they could forward me to this *** they said they dont not have her number to do so but the refund should be no problem since it was processed and no services were used. It should not take this long to credit my money back to my card.

      Business Response

      Date: 07/18/2024

      A full refund has been processed.

      Customer Answer

      Date: 07/18/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *************************

    • Initial Complaint

      Date:06/30/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased laser lipo on Groupon for light Rx . I redeemed the coupon in the ********** light Rx location in Feb 2024. When I went to use the coupon in may 2024 they couldn't load the coupon. Apparently the person that redeemed the Groupon voucher did not gather all the information. They asked me to reach out to Groupon. I did so on May 13th and was told I needed the light Rx branch to provide a letter that I had not used the coupon. I called and talked to **** at the *********** location and was told she would escalate to her manager. The Groupon rep gave me. Lightrx email (isopic@lightrx). I sent an email on May 30th because I did not hear back from ****. I never got a response to me email. I went to the ********** location on June 29th and they told me they were still waiting to hear back from Corporate. I would like to use the 8 lipo treatments that I purchased on Groupon.

      Business Response

      Date: 07/02/2024

      After communicating with *******, 8 RxLipo treatments have been added to the clients file for use.

      Customer Answer

      Date: 07/02/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *****************************

    • Initial Complaint

      Date:05/30/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid so much for hair laser removal that didn't work. Then the business randomly closes while I have half my active pre-paid sessions still incomplete. They did not give me my money back after calling them and emailing multiple times. So they outright just stole my money.

      Business Response

      Date: 06/11/2024

      A refund check for unused services was sent to ****** on 6/6/2024.

      Customer Answer

      Date: 06/17/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      **************

    • Initial Complaint

      Date:03/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Laser procedure on abdominal area to dissolve fat. I did it religiously weekly, followed all instruction with diet and exercise. They promised I would loose inches on my abdominal girth. Doing laser stated the dissolve fat would be absorbbby lymphatics. No change in my abdominal girth after spending almost $10 k.

      Business Response

      Date: 04/22/2024

      ********* completed all purchased treatments. We do not have a guarantee on any of our treatments and that is noted on our website and in our consent forms which ********* signed. It is also important that the treatment protocol is followed in order to achieve best results.

    • Initial Complaint

      Date:03/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a package from light rx Virginia in 2022 for $1200. This is what I was told it would cause from the manager at the time.. I agreed. I had 2 treatments before the business came out with a 70% promotion for a new package. The manager discuss this with me and said with this new package. I would be paying the same amount which is 1200 but it came with 4 additional treatments. I agreed to have $117 taken out of my account each month until the $1200 was paid. The problem came when the equipment started not to work or they had someone time run **** and my session was 30 late and they had to get a loaner machine. I have also been offered a comp for one or two visits for the inconvenience. I also had stomach issues arise and was unable to come consistently but I still paid each month. About 5/6 months ago I realized that my amount is still being charged after the $1200 payment so I called and was told I owes Double the amount I agreed upon which was impossible. I called the location and explained to the manager the situation and I signed and agreed for $1200. She was rude and told me that's it looks like I had half my treatments done which was not true. I had one treatment and another was supposed to be comp. She also startes it's nothing she can do because all of the staff members. no longer work them. I explained I did not want to continue there. I was not asking for a refund of the money I've already paid but to cancel my account. Mind you I still have about 7 treatments available. This seems fraudulent. Now they have **** collected calling trying to get me to pay for something I did not agree to. I try want to be done. This was the worse experience I ever had

      Business Response

      Date: 04/12/2024

      ***** purchased a 1 Area Treat2Complete, and completed 80% of the package, along with a Legacy Package, which was fully rendered. We offer package discounts that are applied and only valid on packages. In the event that an area was purchased, started and then cancelled, the treatment price without the package discount is owed. Her account is not eligible for cancellation.

      Customer Answer

      Date: 04/24/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

      . I do not agree with the decision on behave of lightrx stating that my package for fully rendered. When I first contacted them for the unauthorized amount of $2400 they told me I still had treatments available. How is it completely rendered? That's absolutely false. Once again these are all new staff members who was not them went I visited light rx . I've had multiple unsatisfied visits which is why some of my visits had to be comp due to misinformation and time management,and the reason why I haven't completed my package. This is very unacceptable that they are trying to force me to pay for service not rendered nor do i want to complete due to the mishandling of this case. 

      Regards,

      *********************

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