Reviews
This profile includes reviews for Auto-Owners Insurance Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 123 Customer Reviews
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Review fromS. R. T
Date: 07/29/2024
1 starS. R. T
Date: 07/29/2024
Auto owners deducted my annual auto ins premium from my bank account. $1800+. I had mailed a check to them for the same amount. The check has cleared the bank on 7/24/24. They will not refund the duplicate payment they deducted until August 6, 2024. This is crap!!! They have $4000+ of my money, all has cleared my accounts. I am so very angry!! Insurance companies hold onto money no matter the reason. Whether it be for a claim or like this situation. I HATE dealing with insurance for any reason!!! Also. My auto ins has increased by $200+ each year for the past 3 years. Auto Owners Claims Georgias Risk rating (currently 2.0) is going up. 3-4 is considered a low risk rating. Medium is 6-8. High is 9 or above. Again, we are at the mercy of insurance. One of the richest industries out there!!! So frustrating!!!.
Auto-Owners Insurance Group
Date: 08/01/2024
Marketplace conditions such as inflation, the rising cost of settling claims, supply chain issues and labor shortages are causing insurance carriers to increase rates. In addition, the number of claims has steadily risen which contributes to rate increases. In order to maintain the ability to pay out on these losses which are increasing in number and severity, rate increases are warranted.Our billing department will be happy to assist with the duplicate payment and refund concerns.Please give our billing department a call so we have the opportunity to make this right.Were sorry to hear that you had a negative experience. We take our customer service very seriously. Wed like to discuss your experience in detail. Please contact us at ************** and ask for a supervisor or manager.I hope this explanation helps resolve this issue.Auto-Owners Insurance CompanyReview fromWilliam K
Date: 07/28/2024
1 starWilliam K
Date: 07/28/2024
If you ever need to file a claim, my suggestion would be to get an attorney first as there will be a fight. I put a brand new roof on my house in November and a tornado came through our yard in February. EF2 with confirmed 150+mph winds. 30+ large trees (a few close to 90 tall) down, but luckily none hit the house. Auto Owners is denying the claim saying the damage that wasnt there before the storm is due to improper installation. They are saying that my roof is 43 sq when it is actually 57 sq. They sent someone that cant even use a tape measure. We requested that an engineer be sent which they also denied. Now that summer is here and the shingles have laid back out, it will be even more difficult to prove. My guess is that was their plan from the start in postponing inspection and dragging on the claim process. Not to be trusted. Again, get an attorney as I have done.Auto-Owners Insurance Group
Date: 07/29/2024
We have had an opportunity to review the feedback from Mr. *****. It is the goal of Auto-Owners to pay all that is owed on each and every claim, and have paid for the covered damages at our insured’s home. We will be reaching out to our insured to discuss further.Review fromEllen S
Date: 07/17/2024
1 starEllen S
Date: 07/17/2024
We have auto owners and were hit by a person who also has auto owners. It took over a week to get ahold of anyone who could provide us with information regarding whether the claim had been filed. Once we got ahold of someone, they told us we would here from Auto Owners adjuster with in 48-72 hours. 96 hours later we still hadn't heard from anyone. Our agent finally got us in touch with the adjuster. After 3 tries he finally answer our call. When speaking to him it was clear he didn't even read the police report because he told us no air bags went off. We said you better read that report again because the airbags absolutely went off and we have the police report. Then he said well, I've never had a claim where the airbags have gone off, so I don't know what to do? Are you kidding me??? Also, he said that he spoke to us the week before which he obviously had not. Over 2 weeks to get a rental car. 2 more weeks and still no word on the status of the vehicle that was hit. We finally called again and got a different adjuster who found our claim and said the adjuster noted that he spoke to us last week and we accepted the offer because they totaled the car. Again, another lie! He never contacted us. So disgusted with their horrible service.Auto-Owners Insurance Group
Date: 07/19/2024
Thank you for the opportunity to respond to Ms. ***** complaint. We apologize if there was any delay and have since made contact with Mr. ***** and will be moving the claim forward.Review fromStephen Z
Date: 07/08/2024
1 starStephen Z
Date: 07/08/2024
I am experiencing age discrimination from this home owner insurance policy because of these reasons: have been insured by this company since august 2012, We.have Never filed an actual claim, but in Nov 2012, We inquired about filing a claim but pursued that mater entirely ourselves with WE Engery.and received total compensation and satisfaction. That being said: our credit rating has been 835 - 850 consistently back before 2012, our 08-29-23 premium was$746.48, the 08-29-2024 -08-29-2025 premium is $ 1,167.86, a increase of $421.38 , which equates to a 56.45% increase. Also the policy limits have only increased $ 500.00. Also there have been no new projects or improvements, routine maintenance only. With these facts stated I can only conclude age discrimination .Thank- you in advance with any assistance given, (advice)… 56.45% is horrible for all fixed income Americans, attempting to hang onto their home, again thank-you…Auto-Owners Insurance Group
Date: 07/11/2024
To Whom it May Concern:
This response is regarding the correspondence dated July 8, 2024 concerning the policyholder’s premium increase on their Homeowners policy. Thank you for your inquiry. We have reached out to our policyholder to review their concerns and will communicate with them directly.
Sincerely,
Auto-Owners Insurance CompanyReview fromAlexandre T
Date: 06/27/2024
1 starKelly S does not pick up or returns calls. Do not do business with this company.Review fromCharitee W
Date: 06/18/2024
1 starCharitee W
Date: 06/18/2024
I was in a car accident caused by their customer. They're very slow with claims. They take no responsibility and drag things out longer than they need to be. Their adjusters don't return e-mails or calls. They are horrible to work withAuto-Owners Insurance Group
Date: 06/26/2024
Thank you for the opportunity to respond to *****. Upon receipt of **** claim, we made initial contact and communicated our investigation efforts to determine liability. Since receiving this review, we have concluded our investigation and contacted *****. with our liability decision. We are currently in settlement of **** claim for property damage.Review fromamy n
Date: 06/10/2024
1 starWorst insurance company ever !!! they need to be sued!!! I have a general liability policy with them not only did they charge me a ***** audit they charged me ***** for an audit 2022 !! How they can get away with that is unreal. I paid in full almost ***** for the policy have never had a claim and this is what I get!!! A******* Insurance is the biggest scam out there and the agents dont give a c*** its all good when everything is going well as soon as there is a problem the agent runs for the hills they **** tooReview fromJames D
Date: 05/21/2024
1 starI love my agent. And I used to recommend Auto owners. We had an accident not our fault. Auto owners STEALS 1,000.00 out of settlement check as a dealer prep fee. What the **** is that? Adjuster told me it's not written in policy....they just take it. Super dishonest business practice.Review fromEdward C
Date: 05/21/2024
1 starEdward C
Date: 05/21/2024
I recently (within the last 3 months) filed a complaint regarding Auto Owners Insurance and have yet to hear back from the BBB. Auto Owners Insurance denied my claim, even though the first Adjuster that visited my damaged building said, It is obvious wind and rain damage from the hurricane. I had written a very long and detailed account of the situation and was told by the BBB that theyd contact me (usually within 10 days) Maybe I missed something. Regardless. Auto Owners Insurance is a criminal enterprise at best. They have destroyed my business with their nefarious business practices. I sincerely regret using them as a carrier.Most humbly,************************Auto-Owners Insurance Group
Date: 05/29/2024
Thank you for the opportunity to respond. We understand **************** disagrees with our findings from our inspection performed in 2018. We communicated our finding there were no covered damages found in 2018 and again in 2022 when **************** presented similar concerns in a separate venue.Review fromAlan G
Date: 05/18/2024
1 starAlan G
Date: 05/18/2024
unfortunately for me I did not read reviews before signing up with this company. had a fender bender in April on full comprehensive policy. They told me the check for the repair was in the mail 4 weeks ago!! They say the postal service is slow and several people have the same complaint. Why not send something important like a check via fedex or some other fast secure method? I told the rep if I did ot see it by Friday (yesterday0 I will show up at his office to get one printed .It is past ridiculous but reading through these reviews here I now understandAuto-Owners Insurance Group
Date: 05/20/2024
We appreciate the review provided by our customer, and regret that they have had difficulty receiving their check in the mail. We will be reaching out to discuss options for delivering the payment.
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