Reviews
This profile includes reviews for Refloor, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 296 Customer Reviews
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Review fromJennifer W
Date: 04/11/2024
5 starsI am so happy with my floors! They make the whole house more beautiful. All appointments were kept. No delays, no issues with materiel, they just did what they told me they would do. Everyone, from *********, who took measurements, ************************** and **** who installed the floor, and ****** who did the follow up, have been wonderful. The installers were a great team, and obviously professionals. You could tell they were proud of their work. I am confident that if a problem would occur, I would have no issues getting it resolved.Review fromShantell J
Date: 04/06/2024
5 starsSo far the experience has been great across the board!Review fromDeborah G
Date: 03/28/2024
1 starONE STAR. I had a confirmed installation scheduled for today. I paid 50% ($2,628) for the job. When the installers did not show up. I called the office. I was told there was a mix-up with the date in the system (it was an error at the fault of Refloor). I was told I could have $100.00 off my price. I do not want that; I prefer to have my check returned to me today. I need to find a reliable company. Please return my check today. Just like you want your money on the day of service I want my money back on the day of NON-SERVICE.Review fromJustin S
Date: 03/08/2024
1 starJustin S
Date: 03/08/2024
Horrible customer service I won't ever purchase from here again
Refloor, LLC
Date: 03/09/2024
****** - Were ready, willing and able to help you with any issues youre facing. However, I cannot locate anyone by your name or email address used to submit this review in your system. Are you sure youre a customer of **********************? Please email us at ***************************************** with your project information. If we do not hear back from you, well assume this review was in error. Thanks!Review fromBarry B
Date: 03/06/2024
5 starsIt has been a wonderful experience from purchase to installation.Review fromWendy A
Date: 03/02/2024
1 starWendy A
Date: 03/02/2024
I recently purchased a new floor. I was told that the floor was scratch resistant. With in 3 months I had to call them back to fix it. The boards are not even down to the floor. While picking up toys on the floor that the vinyl is already lifting from the planks. I have boards that are lifting. They are not tight. These are not water proof like they said. I cant find. Number to contact them for complaints. Only to purchase one. This floors are terrible and I want something done or my money backRefloor, LLC
Date: 03/07/2024
Dear *****,Thank you for bringing your concerns to our attention, and for allowing us the opportunity to address them directly. We understand the frustration that can arise when expectations aren't met, and we sincerely apologize for any inconvenience you've experienced with **************.After speaking with your husband, *****, and conducting a thorough inspection of the flooring in question, we were able to address the issues you've raised. Our team, led by our Regional Sales Director, *****, and our original installer, Will, worked diligently to ensure that any discrepancies were rectified promptly.During our visit, we were able to address the gap in one of the boards and explain the natural settling process of the flooring, which may lead to slight movement during the initial months. We also clarified the waterproof qualities of the product, ensuring that you have accurate information moving forward.We sincerely appreciate your understanding during our visit and your willingness to work with us to resolve the issues. As we discussed, we encourage you to reach out to ******, our assistant general manager, directly if any further concerns arise. Our team is dedicated to ensuring your satisfaction and will be more than happy to assist you further.Once again, we apologize for any inconvenience this may have caused, and we truly appreciate your patience and cooperation throughout this process. If there is anything else we can do to address your concerns or improve your experience, please do not hesitate to let us know!Review fromJulie P
Date: 02/26/2024
4 starsThe installers where professional very quick, and seemed to be highly qualifiedReview fromGary H
Date: 02/23/2024
5 starsMy installer went above and beyond to make sure things were right. 100% satisfiedReview fromJess L
Date: 01/09/2024
2 starsJess L
Date: 01/09/2024
Flooring is supposed to be "scratch proof." 4 months after installation, my kids scratched the vinyl plank flooring floor with dragging furniture across it. I was LIVID. This is supposed to stand up to much worse. The contractor who installed it was NOT a "flooring expert" he was more a ***** of all trades" which is what were were specifically told in our sales pitch would NOT happen for their installers and that's one of the reasons to choose Refloor.Contractor never finished the job of installing quarter-rounds, despite me reaching out to him. They had my house keys for MONTHS because I anticipated them coming back to FINISH THE **** but after 3 months I was like "Guess it's just not happening. I want my keys back." And miraculously they returned my house keys the next day. (Why couldn't they be prompt to respond to my inquiry to finish the job?)The project manager was fantastic to help me smooth things over after initial installation did not work, but when I tried to call her directly to resolve my issues after installation, her number was disconnected and I got no where with the main line.Refloor, LLC
Date: 03/06/2024
**** - We sincerely apologize for the initial frustration and inconvenience you've experienced with the installation of your vinyl plank flooring. We appreciate your feedback and are glad to hear that we were able to promptly resolve all of your issues. Our team takes great pride in providing excellent service and ensuring customer satisfaction.As maintaining our online reputation is crucial to us, we kindly ask if you would consider updating your review to reflect the positive resolution of your concerns. Your updated feedback would greatly help us showcase our commitment to addressing customer needs and maintaining high standards.Thank you for your understanding and for giving us the opportunity to serve you. We value your business and look forward to continuing to exceed your expectations in the future.Refloor, LLC
Date: 03/06/2024
**** - We sincerely apologize for the initial frustration and inconvenience you've experienced with the installation of your vinyl plank flooring. We appreciate your feedback and are glad to hear that we were able to promptly resolve all of your issues. Our team takes great pride in providing excellent service and ensuring customer satisfaction.As maintaining our online reputation is crucial to us, we kindly ask if you would consider updating your review to reflect the positive resolution of your concerns. Your updated feedback would greatly help us showcase our commitment to addressing customer needs and maintaining high standards.Thank you for your understanding and for giving us the opportunity to serve you. We value your business and look forward to continuing to exceed your expectations in the future.Review fromNadine D
Date: 01/04/2024
5 starsI have a 80 year old house plus. Problems with floor #1. They ripped it up and did a ton of work, My floors are that wonderful and I would recommend them to all. They stand fully behind the product as they should it looks that good ! ***************** was fantastic and ******* the manager could not do enough to make it look this great. Highly recommend!
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