Reviews

This profile includes reviews for Refloor, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Refloor, LLC has 15 locations, listed below.

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  Refloor, LLC

  1960 Research Dr Ste 300 Troy, MI 48083-2162

  
• 

  Refloor, LLC

  3755 Broadmoor Ave SE Ste I Kentwood, MI 49512-3964

  
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  Refloor, LLC

  9850 Princeton Glendale Rd Ste C3 West Chester, OH 45246-1034

  
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  Refloor, LLC

  24333 Indoplex Cir Farmington Hills, MI 48335-2525

  
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  Refloor, LLC

  720 Trumbull Dr Pittsburgh, PA 15205

  

Review Details

• Review fromAngela J

  Date: 12/10/2023

  1 star
  We are very disappointed with the install. Due to SEVEN of our door casings and door trim being undercut too much. The "repair" on trim was to the glue broken pieces back in place. This is NOT acceptable! Especially after spending thousands of dollars for new flooring throughout our home. We did reach out to Refloor within 2 days of install. We were told they are willing to give us 5% off the total cost of the project. The representative suggested to us to get an estimate for replacement/repairs; which we provided. The next response from Refloor was they would give us 10% off. Again, unacceptable since the repairs/replacement outweighs the cost of the flooring.Had we known getting new flooring from Refloor was going to cost us more in repairs/replacement, we would have not went with them for our flooring. 110% satisfaction guaranteed is their statement, however, we are not even 50% satisfied with the results. Now we have to put well over the cost of the flooring into replacing our door jambs, casings, and door trim.Additionally, we are still waiting on the transitions for two areas going from the vinyl flooring to tiled area.

• Review fromCarroll B

  Date: 11/15/2023

  5 stars
  I had my entrance small bathroom living room and dining room done and it looks wonderful. They took up old carpet and padding moved and replaced furniture . It was done by ***** and *****...they worked well together and did a great job. The Co- Ordinator ****** was great ...checked before we started during and after the job was done. Very pleased.The salesman ************************* was very good at explaining and demonstrating the floor samples...Great job all around.

• Review fromLori Y

  Date: 11/03/2023

  4 stars
  Had a bit of a hiccup regarding the leveling that should have been addressed during the sales presentation, but worked through it quickly. I feel bad for the installers who have to face the customer when a problem arises due to lack of info provided at the presentation, not their fault but they have to deal with the upset customer. Installers, ****, ******* and 1 other gentleman who's name I didn't get were AMAZING! They were professional, courteous and a delight to have in my home. Their work is of great quality. The product and work Refloor provided was large, almost 3/4 quarters of my home and I am loving it!

• Review fromJanet B

  Date: 11/01/2023

  4 stars
  Refloor did my stairs & 2nd floor. I wasnt happy with stairs and they promptly came out and did a Great job redoing staircase. I think they are a bit expensive, but Im so happy with my beautiful 2nd floor. I smile every time I see those floors. They moved the furniture as needed. Greatly appreciated. I would give 4 1/2 stars if possible.

• Review fromNicole H

  Date: 10/31/2023

  5 stars
  Weve had the best experience with Refloor. We were hesitant to begin the journey of new floors, but really needed them. Our salesman came out and treated us like family. He took his time, going over all of our options and set the install up around our busy life. The install went just as planned and we absolutely love our new floors.

• Review fromNathaniel R

  Date: 10/26/2023

  1 star

  Nathaniel R

  Date: 10/26/2023

  Worst company to work with after they have your money. The first time I used them was in 2022. The work turned out well. Not so much the second time when I had flooring installed in October 2023. Missed days of work due to the installation of the project. I'm not happy and want their product removed. They offered 1k on an 8k project to have someone else of my choosing fix all my complaints because I refused to have them in and out of my house to fix my concerns. Some of the things that went wrong. 1. Damaged the paint on my walls while installing the flooring. 2. Glue on my walls due to the sloppy installation of the vinyl trim. 2. Two different colors of grey vinyl trim because they ran out. 3. ************ is ripping people off. 4. The transition strip wasn't installed properly which is a tripping hazard. Do not use them. I'm sick to my stomach. I have several pictures of the craftsmanship of their work. I wish I could upload pictures of the work I received. ************ will inconvenience you time and time again trying to fix the issues due to their installers. This is crazy. I'm hoping to get my money back and the flooring removed. I'm not a happy customer. If I could leave (0) zero stars I would.
  

  Refloor, LLC

  Date: 10/27/2023

  Dear ****, We would like to address your concerns thoroughly. We value your feedback and are committed to resolving any issues you may have with our services. Firstly, we appreciate your past business with us, where you had a sunroom project completed to your satisfaction in November 2022. However, we understand that your recent experience with the installation of flooring in your basement and bedroom in October 2023 has left you dissatisfied. We acknowledge the following points from your complaint: 1. Concerns about the **mold and the end cut of the 1/4 round: We understand your concerns about the height and the potential tripping hazard of the **mold, as well as the end cut of the 1/4 round in your installation. These are valid concerns, and we take them seriously. 2. Cosmetic differences in cove base molding: We understand your concern regarding the use of 6" cove base on the bar and 4" cove base around the perimeter, which resulted from a height difference in your basement. While this change may seem minor, we recognize that it's important to you. To address your concerns, we scheduled a service visit for October 12, 2023, in line with our commitment to our customers. However, during the visit, it was apparent that you were not satisfied with our efforts to rectify these issues. Your refusal to allow our installer to fix these areas of concern presented a challenge to providing a resolution. Following your refusal, we continued to reach out to you. On October 20, 2023, you sent images of the issues to our Service Coordinator, and we were determined to work with you to ensure your satisfaction. Our Regional Sales Manager, ***********************, conducted an inspection at your home on October 25, 2023, but it was a challenging visit, as you appeared insistent on seeking a refund rather than a resolution. Our Director of Sales and Operations, *****, attempted to resolve your concerns on October 26, 2023, by offering several options, including up to $1,000 to hire another reputable company to address your concerns or $500 to have us return and fix the issues. Your repeated refusal to consider these options has made it difficult to reach a resolution. We are fully committed to our customers and stand behind our work. Your request for a complete refund and removal of our flooring is a significant deviation from our core values, as we strive to ensure your satisfaction and address any cosmetic concerns. We are ready and willing to work with you to rectify these issues and provide a solution that meets your expectations. We remain open to further discussions and hope to find a resolution that satisfies both parties. Our goal is to ensure your complete satisfaction with our services. Please contact us at your earliest convenience, and we will be happy to assist you in resolving these concerns. Thank you for your patience, and we look forward to working with you to find a mutually agreeable solution.

• Review fromAngelia L

  Date: 10/18/2023

  1 star

  Angelia L

  Date: 10/18/2023

  I hired Refloor in October of 2022. A year later. Missing 9 days of work for their 3 day project which out of the 9 days 3 of those days they didnt show up nor did they call to cancel. Job is not complete still. They have asked me to miss more work to finish the job. Which I will not do. The contract states if not satisfied, they make it right. I travel for work. I will not take more time off. I do not recommend Refloor to anyone. Absolute terrible job. I have asked for the general manager. I get a run around all the time.
  

  Refloor, LLC

  Date: 10/27/2023

  Dear ********,We sincerely apologize for the inconvenience and issues you have faced with your flooring project. Your feedback is important to us, and we are committed to addressing your concerns. Firstly, we'd like to express our regret for the delays and missed appointments you've experienced during your project. We understand that you've been faced with significant challenges, including missed workdays, which have had a considerable impact on your daily life. We acknowledge that this situation is far from what we aim to deliver to our valued customers.Our records indicate that an inspection is scheduled for December 11th, 2023, with ******** to assess the status of the project and create a list of necessary actions to complete the installation. We also understand that *** will follow up with you on December 4th to ensure that the appointment is still scheduled, given your heavy travel schedule.We take your concerns regarding the completion of the job and your reluctance to take additional time off work very seriously. We understand your frustration and disappointment. Our goal is to resolve this matter in a way that is both fair and convenient for you.We are committed to upholding the terms of our contract, which states that we make it right if you're not satisfied. We recognize that, due to your work commitments and travel schedule, taking more time off is not a viable solution for you. We sincerely apologize for any inconvenience or confusion you've encountered when seeking assistance from our team.It's important for us to assure you that we are committed to finding a solution that works for you. We genuinely regret that you've experienced difficulties in reaching the general manager and obtaining the assistance you need. Your feedback has been shared with our leadership team, and we are committed to resolving this issue promptly.We will work diligently to ensure that your flooring project is completed to your satisfaction without requiring additional time off work. We understand that you have high standards, and we are dedicated to meeting them.Please expect further communication from our team to discuss the details of the inspection and to find a mutually agreeable solution to address your concerns. We value your business and want to make things right for you.Thank you for bringing these issues to our attention. We are fully committed to resolving them and ensuring your satisfaction.

• Review fromLaJuan P

  Date: 10/17/2023

  5 stars

  LaJuan P

  Date: 10/17/2023

  She was very informative about the products, she gave all the information that I needed to make the decision, and was very friendly.
  

  Refloor, LLC

  Date: 10/27/2023

  Dear ******,Thank you so much for taking the time to share your positive experience with us on the Better Business Bureau (BBB). We truly appreciate your kind words and the five-star rating you've given us.It's heartening to hear that you found our team member to be informative, helpful, and friendly during your interaction. Providing comprehensive information and excellent customer service are values that we hold dear at Refloor, and it's wonderful to know that our efforts have resonated with you.Your feedback is invaluable to us as it motivates us to continue delivering the highest level of service to our customers. We are committed to helping our clients make informed decisions and ensuring their satisfaction with our products and services.If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Your satisfaction remains our top priority, and we're always here to assist you.Once again, thank you for choosing Refloor, and for taking the time to share your positive experience with others. We look forward to serving you again in the future.

• Review fromOwen P

  Date: 10/14/2023

  5 stars

  Owen P

  Date: 10/14/2023

  Presentation was was very detailed. Most of my questions were answered during the presentation. My wife is very excited about the new floors.
  

  Refloor, LLC

  Date: 10/27/2023

  **** - We appreciate your taking the time to share your positive feedback with us. It's truly gratifying to hear that you found our presentation to be detailed and that your questions were answered during the session.We are delighted to know that your wife is excited about the prospect of new floors. Your satisfaction and excitement are our primary goals, and it's always rewarding to hear when we've achieved them.If you or your wife have any further questions or require additional information, please do not hesitate to reach out to us. We are here to assist and ensure a smooth and satisfying experience throughout your flooring project.Thank you for choosing Refloor, and we look forward to helping you bring your vision for new floors to life.

• Review fromLarry B

  Date: 10/09/2023

  5 stars

  Larry B

  Date: 10/09/2023

  I was extremely satisfied with the presentation. The person let me know in advance when he was going to be there any showed up on time. The presentation was well organized. He spoke well, and I understood everything that he was trying to get across to me. He was very helpful in the decisions and I really like dealing with them. I look forward to the installation.
  

  Refloor, LLC

  Date: 10/27/2023

  Dear *****,We are truly grateful for your positive feedback regarding our presentation and the service you've received. Your satisfaction is of utmost importance to **, and it's heartening to know that your experience has been so positive.We are pleased to hear that our representative was punctual and kept you informed about their visit. It's our commitment to provide organized and informative presentations, and we're delighted that you found it to be well-structured and easy to understand.We are here to assist you in every step of the process, and we're glad that you found our team to be helpful in making decisions. We share your enthusiasm and look forward to delivering a ********************* experience.If you have any further questions or need additional assistance, please don't hesitate to reach out to us. Thank you for choosing Refloor, and we're excited to be a part of your upcoming flooring project.