Reviews

This profile includes reviews for Refloor, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Refloor, LLC has 15 locations, listed below.

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  Refloor, LLC

  1960 Research Dr Ste 300 Troy, MI 48083-2162

  
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  Refloor, LLC

  92 Weldon Pkwy Maryland Hts, MO 63043-3202

  
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  Refloor, LLC

  2103 Garner Station Blvd Building 109 Space 2103-2107 Raleigh, NC 27603

  
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  Refloor, LLC

  2740 S Highway 14 Greer, SC 29650

  
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  Refloor, LLC

  5480 Cloverleaf Pkwy Ste 9 Cleveland, OH 44125-4867

  

Review Details

• Review fromMichael H

  Date: 09/16/2023

  5 stars

  Michael H

  Date: 09/16/2023

  ****** was very good at explaining all the different materials and financial Information
  

  Refloor, LLC

  Date: 10/27/2023

  Hi ******* - Thank you for taking the time to share your positive feedback. We greatly appreciate your kind words and are delighted to hear about your positive experience with *******************'s ability to explain different materials and financial information is something we value in our team members, and we're pleased to know that he provided you with a comprehensive and informative explanation.If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We are here to ensure your continued satisfaction and provide you with the best service possible.Thank you for choosing Refloor, and we're pleased to have been able to assist you.

• Review fromMike C

  Date: 09/08/2023

  5 stars

  Mike C

  Date: 09/08/2023

  Floors look great. Installers arrived on time and even stayed an extra day to complete. They showed us daily their progress and asked if we had any questions or concerns. They were considerate of our home and we would recommend them to our friends and family.
  

  Refloor, LLC

  Date: 10/27/2023

  Dear ****,We appreciate your positive feedback and are delighted to hear about your satisfaction with your new floors and your experience with our installers.We take great pride in delivering high-quality results and ensuring that our customers are well-informed and comfortable throughout the installation process. It's fantastic to know that the installers arrived on time, maintained open communication about their progress, and were considerate of your home.Your willingness to recommend us to your friends and family means a lot to us, and we truly value your support.If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We are here to ensure your continued satisfaction and provide you with the best service possible.Thank you for choosing Refloor, and we're pleased to have been able to make your floors look great.

• Review fromBritnie L

  Date: 08/25/2023

  1 star
  Look somewhere else. The floors are beautiful, but not worth the hassle. Refloor seller lied to me and my husband about getting everything taken care of and removing everything and fixing "bubbles" to even out the floor prior to installing. The installer was quick, but cut corners and were lazy about removing stick on vinyl. Escalated everything and the person incharge of the installer wanted to charge an additional $450 to rip the existing vinyl and remove the stick on vinyl and re install it which they should've done in the first place. I had an appointment with the general manager that came out to see what was wrong he was an hour late for the appointment set and reassured me and told me they would fix their mistake at $0 cost and would contact us back on Friday or Monday. Monday came and no call came so my husband called today on a Friday to see what's going on and they closed our case because they deemed "nothing was wrong" when there are bubbles all over. This company is not suited for it's reputation and I will never recommend them to this company. I will tell my friends and families to stay away from companies like this who see nothing wrong

• Review fromTracy E G

  Date: 08/21/2023

  5 stars

  Tracy E G

  Date: 08/21/2023

  I met a young lady by the name of ******************************* at the beginning of August 2023, she showed me the REFLOOR PRODUCTS, She is very professional and caring person. My elderly mother made the appointment, I had no idea she was coming, my mother listen in on meeting, but she was kinda preoccupied with some personal business. I like the products ******* showed me. I want to get REFLOOR to do my project in my home.
  

  Refloor, LLC

  Date: 10/27/2023

  ***** - Thank you for sharing your positive experience with us. We appreciate your kind words and are delighted to hear about your positive interaction with ***************It's heartwarming to hear that ******* provided you with a professional and caring presentation of Refloor products. We value our team members' ability to make our customers feel informed and comfortable, and we're pleased to know that she had a positive impact.If you have any more questions or need further assistance with your upcoming project, please don't hesitate to reach out. We are here to ensure your satisfaction and provide you with the best service possible.Thank you for considering Refloor for your project, and we look forward to serving you and making your vision for your home a reality.

• Review fromBrenda F

  Date: 08/18/2023

  5 stars

  Brenda F

  Date: 08/18/2023

  Had flooring done for basement and stairs. Looks great! Crew was punctual and hardworking. Will call Refloor for my next flooring project.
  

  Refloor, LLC

  Date: 10/27/2023

  Dear ******,We appreciate your positive feedback and are delighted to hear about your satisfaction with the flooring project for your basement and stairs.We take great pride in delivering high-quality results and ensuring that our customers are pleased with their new flooring. It's fantastic to know that the crew was punctual and hardworking throughout the project.Your willingness to consider Refloor for your next flooring project means a lot to us, and we look forward to serving you again in the future.If you have any more questions or need further assistance, please don't hesitate to reach out. We are here to ensure your continued satisfaction and provide you with the best service possible.Thank you for choosing Refloor, and we look forward to helping you with your next flooring project.

• Review fromTracy S

  Date: 08/16/2023

  5 stars

  Tracy S

  Date: 08/16/2023

  New Floors look amazing. **************************** and crew were professional. Guarantee, pricing & quality of work was spot on! Definitely 5 star service from beginning to end Would highly recommend to family, friends and those looking to replace flooring both residential and commercial! Was able to get my floors completed in one day and less than week after contacting for service. They get my 5 ??s
  

  Refloor, LLC

  Date: 10/27/2023

  Dear *****,We are truly overwhelmed by your incredible feedback, and we want to express our deepest gratitude. Your satisfaction is our top priority, and we're thrilled that you had such a positive experience with Refloor.It's heartwarming to hear that your new floors look amazing, and that *******, ******, and the crew provided professional service. We take great pride in delivering high-quality results, and it's immensely rewarding to know that we've met your expectations in terms of guarantee, pricing, and the quality of work.Your willingness to recommend us to family, friends, and others looking to replace flooring, both in residential and commercial settings, is greatly appreciated, and we truly value your support.If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We are here to ensure your continued satisfaction and provide you with the best service possible.Thank you for choosing Refloor, and we're thrilled to have played a role in making your floors amazing and your experience a 5-star one from beginning to end.

• Review fromAveril M

  Date: 08/14/2023

  5 stars

  Averil M

  Date: 08/14/2023

  Such a great company, they really care about their customers and their work is elite. Highly recommended!!!
  

  Refloor, LLC

  Date: 10/27/2023

  Dear ******,We are truly touched by your kind words and your outstanding recommendation of Refloor. Your satisfaction is our top priority, and we're thrilled to have had the opportunity to serve you.It's heartwarming to hear that you consider us a great company that genuinely cares about our customers. We are dedicated to providing elite work and ensuring that our customers are pleased with the results.Your willingness to highly recommend us is greatly appreciated, and we truly value your support.

• Review fromM. Y.

  Date: 06/17/2023

  1 star

  M. Y.

  Date: 06/17/2023

  If I had known I could have bought the same flooring and get it installed for 8k cheaper I would never have used this company. I was told the flirting was THEIR BRAND. Definitely is not the case and after some researching I found out I could buy the EXACT SAME product through a wholesale website and have someone install it for way cheaper. The product is Coretec. Great product but you can get it online for much cheaper. Just order samples so you can see it.I feel completely ripped off from this company and would never recommend them to anyone. Im doing the rest of my has with the same flooring I found WAY cheaper and having someone install it in my last area (**** square ft) for only about 1k more than what they charged me to do 500 square ft.Companies a joke
  

  Refloor, LLC

  Date: 06/19/2023

  We appreciate you bringing your concerns to our attention and apologize for any misunderstanding or dissatisfaction you may have experienced. We value your feedback and want to address your concerns regarding the pricing and product options.Firstly, we want to clarify that our offerings include not only high-quality flooring products but also a comprehensive service package that encompasses professional installation and a lifetime guarantee on both the product and installation. This guarantee ensures that you have peace of mind and protection for your investment in the long run.While it is possible to find similar products, such as Coretec flooring, at lower prices through online wholesalers, it's important to consider the additional benefits we provide. Our all-inclusive packages include professional installation by our experienced team, eliminating the need to find and coordinate with a separate installer. Moreover, our lifetime guarantee ensures that any potential issues with the product or installation will be promptly addressed and resolved.We understand that pricing is a crucial factor in your decision-making process. Our pricing structure reflects the quality of our products, the expertise of our installation team, and the comprehensive service we offer. While the upfront cost may be higher compared to sourcing products independently, our package ensures a seamless experience, exceptional customer service, and long-term satisfaction.

  M. Y.

  Date: 06/19/2023

  The installers are contracted and do not work directly for your company. I would agree if they were actual employees of the company. The same guarantee on the product exists lifetime warranty on product through the online wholesalers too. Its not worth thousands of dollars. I can just lay out of pocket for WAY less.

• Review fromT. S.

  Date: 06/09/2023

  1 star

  T. S.

  Date: 06/09/2023

  If negative ratings were an optionWorst experience Ive had with a company. in my life.The first crew that came out was 1 guy. The next 3 weeks some days he came some he didnt. When he did work it was apparent that he had no idea what he was doing and would stay ***be 3/4 hrs. He used landscaping glue (taken from my garage) to lay the planks on the stairs. The guy also stole other items from our garage. We are still finding missing items to this day. I was in communication with the office the whole time this was going on. When the supervisor came and assessed the situation he was appalled. I told him not to send this guy back. He said that he would let him know and get a new crew in. The supervisor called the guy to let him know not to come back. THEN the supervisor tells me the guy is on his way to my house and is no longer answering repeated calls from the ******************* mgr. I asked the supervisor if I needed to call the police and he said that *** be a good idea Anyway the new crew comes out and has to rip out everything that the guy put on my floors. Not an easy task when vinyl planks are laid with landscaping glue. Ended up with drywall damage that had to be repaired, need new baseboards and new paint for the stairwell and upper hallway. Since the planks for the stairs were measured incorrectly I now have white quarter round on the side of each step that I have to replace. I almost lost my job because of the length of time this project took. On the bright side if I didnt work from home who knows what else would have gone missing. The second crew did a good job but the stairs look awful. They couldnt work full days because they had to go repair 2 other clients floors the guy had messed up. It took 3 months to get this job done and get my house cleaned (had to hire a company for that). So even after the office mgr telling the owners what had transpired they were still going to keep him employed. ReFloor owners need their moral compass adjusted.
  

  Refloor, LLC

  Date: 06/14/2023

  We sincerely apologize for the extremely poor experience you had with our company. We take your feedback seriously and are deeply disappointed to hear about the issues you encountered during the flooring installation process. This falls far below our standards of professionalism and customer service.We want to assure you that we have taken immediate action to address these concerns. We have thoroughly investigated the situation and have taken appropriate measures to prevent such incidents from happening again in the future. We deeply regret any inconvenience and distress this has caused you.We understand the frustration you must feel with the delays, subpar workmanship, and the damage caused to your property. We are committed to making this right for you. Our team will reach out to you directly to discuss the necessary steps to rectify the situation and provide the solutions you deserve.Please accept our sincere apologies for the negative experience you had. We value our customers and their satisfaction is of utmost importance to us. We will use this feedback to improve our processes and ensure that this does not happen again. Thank you for bringing these issues to our attention.

  T. S.

  Date: 07/06/2023

  I havent heard from anyone but Im not surprised. This is an unresolved issue. What a waste of time and money.

• Review fromBen W

  Date: 05/31/2023

  1 star

  Ben W

  Date: 05/31/2023

  My husband and I were satisfied with the company when the salesman came to our house and agreed to apply for financing along with putting down a substantial amount of money that day as well. The salesman assured us that our check wouldnt not be processed until the financing was approved. The finance company was terrible to work with and did not respond and we felt uncomfortable so before our 3 days to cancel was up we called Refloor and cancelled our order. The man told me that I was within the 3 days and able to cancel and my money I put down would be sent back but that his general manager would contact me. The general manager did contact me and tried to take more money off for us to continue with them but because of the finance issue we still wanted to cancel. It was then I was told our check was already cashed. She said that was not true what I was told about it not being cashed. This was Friday May 19. The general manager assured me that the check would be in the mail Monday May 22. Friday May 26 came and we hadnt received our refund check so I reached out again and was told that she didnt know if it was mailed again but would check and let me know. Today May 31 I had heard nothing again from her and reached out again and was told the check would be in the mail today or tomorrow. I asked for the name of someone higher than her and was given the general number I originally called and asked again for the direct line of someone higher or whomever she was given this information from. I am told this person will be calling me. I am beyond frustrated that this issue is still going on especially when I was I was assured the check would not be even cashed if financing wasnt obtained for the remaining amount. I feel as if there has been no confirmation either. I got one email after I requested it that had no confirmation number or receipt stating that the account was cancelled and the refund was being processed on the 19th. What if I wasnt following up?!
  

  Refloor, LLC

  Date: 06/14/2023

  We apologize for the frustrating experience you've had with our company. It's disheartening to hear about the issues you encountered during the financing process and the subsequent difficulties in canceling your order and receiving your refund.We understand your concerns and the importance of timely communication and resolution. We assure you that we take this matter seriously and are actively working to address it. We have escalated your case to our management team, and they are committed to resolving this issue promptly and ensuring that your refund is processed without further delay.We apologize for any inconvenience caused and the lack of clear communication throughout this process. We understand your frustration and want to assure you that we are taking steps to improve our internal processes to prevent similar issues in the future.Please be assured that we will do everything in our power to resolve this matter and provide you with the refund you are entitled to. We will continue to keep you updated on the progress and will make every effort to rectify the situation as soon as possible.Once again, we apologize for the inconvenience and frustration this has caused you. Your satisfaction is our top priority, and we appreciate your patience as we work to resolve this matter to your complete satisfaction.