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Andersen CorporationHeadquarters
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Reviews
This profile includes reviews for Andersen Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 118 Customer Reviews
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Review fromGreg R
Date: 06/27/2023
1 starGreg R
Date: 06/27/2023
Ordered 5 ******** windows from *********** I picked them up and plaid a builder to install them. The seal between the window and frame is protruding on all 5. I called *********** They told me to come in. I went into the store. They said I'd have to file a warranty claim with ******** directly, so I did. I called ******** 4 days later since I had not heard from them/. ******** said ********** had to file and Initial Quality Claim, that I could not. They told me I needed to contact the store, again. I informed ******** it was not my responsibility, as the customer/consumer, to tell ********** how to do their job. ******** said they could not help me. I spoke with ******, ****** and a 3rd rep at ********.Andersen Corporation
Date: 06/28/2023
Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.Andersen Corporation
Date: 06/28/2023
Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.Review fromJames V
Date: 06/24/2023
1 starJames V
Date: 06/24/2023
Andersen French hinged patio door with screen (series 400) - such an expensive door. Poorest quality ever! Leaks water, screen is horrible, door actually buckles in the wind even when locked, leaves in insects. Door is only 18 months old and contacted company within 7 months of installation to express our dissatisfaction. **************** was dismissive and blamed all issues on installer - no, this is a very bad product and they won't even send a rep to inspect this piece of junk. Do NOT buy - awful product, poor customer service. Would give 0 stars if I could.Andersen Corporation
Date: 06/28/2023
Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.Review fromPat L
Date: 06/16/2023
1 starPat L
Date: 06/16/2023
Andersen basic windows and their best top of the line windows seem worth it. However, their doors even at the highend STILL have a MAJOR flaw. I thought this problem was solved and assured by their research. All talk. The doors' outer framing pulls away. Even in warranty of new replacement doors the labor costs are expensive and good luck getting ***** years out of them. Will never trust their doors again. They won't be Andersen doors. I don't need to hear they are sorry. Or that they have done research to improve. I don't see it. Major flaw and clearly no modification of product and no ownership.Andersen Corporation
Date: 06/19/2023
Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.Review fromJeffrey S
Date: 06/01/2023
1 starJeffrey S
Date: 06/01/2023
Door is complete garbage. Started corroding within the first year of buying. Andersen wouldn't replace it or even give a credit. Has exfoliation corrosion which is from improper heat treatment of the metal. Obviously a manufacturing defect; but they don't *********** I could leave photos to show how bad it looks.Andersen Corporation
Date: 06/05/2023
Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.Review fromShahla A
Date: 05/28/2023
1 starShahla A
Date: 05/28/2023
I have a terrible experience with ******** windows. They are not capable of any adjustment of windows. All they do remove the old one and put a new one. Their sales man refer me to someone to adjust the windows, I signed the contract, deposited money. Later they said they wont get the permit for opening the windows, although they will install the window but wont get the permit. Later they asked me to find my own contractor and ask him to open the wall for bigger window and get the permit so ******** windows to come and install the windows .During these process, 6 months, they never follow through, called me. No one had a straightforward answer, the salesman, the installer and manager giving conflicting answers. At the end without a courtesy call cancel the contract. If you you their names I will provide itAndersen Corporation
Date: 05/31/2023
Andersen is very sorry to hear you’ve been dissatisfied. An Andersen Resolution Center representative will contact you regarding your concerns. Please contact us any time at 855-377-8825. Thank you.Review fromPaul W
Date: 05/27/2023
1 starPaul W
Date: 05/27/2023
Never use this company. Complete fraud of the advertisement and charging outrageous prices. It took them three days to install two windows. I personally spent four hours helping the so called window expert to remove my old window. I told the sales rep and he said the installation manager would get ahold of me. Never a word. Then a follow up person called to see how my job went and told them my story and again they told me the installation manager would get in touch with me. Again nothing. Never an apology never even a recognition of my concerns. I feel very ripped-off. Never ever again!Andersen Corporation
Date: 05/31/2023
Andersen is very sorry to hear you’ve been dissatisfied. A Renewal by Andersen Resolution Center representative will contact you regarding your concerns. Thank you.Review fromKen S
Date: 05/19/2023
1 starKen S
Date: 05/19/2023
I purchased a very expensive **** series retractable storm door that has only been up one week. Had screen down about halfway for several hours, heard loud bang, the entire screen broke from torsion bar. I'm being told they'll replace part but won't fix. I have to pay to fix a $600 door that's 1 week old. Clearly it was a defective door. I will never purchase anything from Andersen again. I should have stuck with ******.Andersen Corporation
Date: 05/22/2023
Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.Review fromSarah P
Date: 05/15/2023
5 starsSarah P
Date: 05/15/2023
I had a wonderful experience from start to finish. I recently purchased a house, remodeled by the previous owner who owned a construction business. They put in windows that they likely got from another job and you could LITERALLY push the windows out of the house. They were not sealed or put in place with anything. I called Andersen first. I knew they were slightly more expensive but I also knew I would get quality product and warranty. Andersen came in during the quoting process and answered all my questions. The sales rep was there for almost 6 hours on Superbowl Sunday. We financed which was easier than anything I have ever financed before. They specially ordered all my windows, front door and sliding glass door. A week later a measurement team came in and within an hour or so he had measurements for all the windows, door, frames etc. It took about 4 months for everything to come in but remember each piece is made for you. The install team took 2 days to finish and they were amazing. Respectful of my property inside and out. Polite, on time and answered any and all questions as annoying as we were throughout the process. IF there had been any wood rotted in the walls from water or damage to the siding of the house, Andersen comes prepared with spare siding etc so that they can repair the damage AT NO COST to ensure that their product is installed properly. I cannot say enough wonderful things about the entire process with this company. HIGHLY highly recommend and I have yet to mention how wonderful and amazing the new windows and doors look. I am beyond satisfied. If you want beautiful new windows or a door, call Andersen.Andersen Corporation
Date: 05/18/2023
Thank you for your wonderful 4 Star review! At Renewal by Andersen we always strive to give our customers a world class experience. We are so pleased you are happy with your new windows and doors!Review fromJ. W.
Date: 05/14/2023
1 starJ. W.
Date: 05/14/2023
I contacted Andersen regarding a failed seal on my patio door glass (Low E, nothing special), which should be covered under warranty. I have used Consumer Report's home formula glass cleaner on my home and auto windows for as long as I can remember. Like many others online, it includes 1 pint of Rubbing Alcohol mixed into a full gallon of the cleaner. The representative said that this was an abrasive ingredient that somehow lead to seal failure. No, it would not be covered. Almost $2000 for a replacement panel... I have some no-name windows on the original part of the home that are nearly 30 years old and in my ownership and cleaned the same way for that entire period. Structurally, they are pretty lousy, but I have yet to have a seal failure.Andersen Corporation
Date: 05/15/2023
Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.J. W.
Date: 06/26/2023
I did receive a follow-up from an Andersen Escalation Specialist who re-visited my case and saw to it, in short order, that a replacement panel would be sent out free of charge. Since that time, my customer experience with ********************** has done a 180. They have been prompt in returning e-mails and notifications about my replacement. My replacement panel arrived, but with some shipping damage. I e-mailed this morning and received a reply and re-order confirmation in the time it took to take the dog out. At this time, I would put them near to top of my good guys list.Review fromCynthia H
Date: 05/08/2023
1 starCynthia H
Date: 05/08/2023
The 10 year warranty is a scam! Horrible absolutely horrible customer service from ***********. BTW you can NOT reach anyone to help resolve the issues within *******. Buy any other storm door - AVOID Andersen Doors. Poor quality & even worse ***********************Andersen Corporation
Date: 05/10/2023
Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.
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