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AscensionPoint Recovery Services, LLC

Reviews

This profile includes reviews for AscensionPoint Recovery Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.02/5 stars

    Average of 84 Customer Reviews

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    Review Details

    • Review fromShelly G

      Date: 05/24/2024

      1 star

      Shelly G

      Date: 05/24/2024

      My father passed in September 2023. He apparently did have a Best Buy credit card at one time, but was unable to purchase anything the year before his death and certainly this item following his death. Best Buy allowed some fee to be added to his store credit card the months after death and although I phoned Best Buy credit and said he didn't purchase anything in October or November, they proceeded to send to this collection company. I will not waste any further time contacting Best Buy or this collections company regarding this issue.
      The authorized person for him has been in hospice herself in recent months. I guess you'll feel free to take her to court regarding nothing that was purchased following the death of her husband. She no longer uses the phone, reads anything, or is unable to write any letters.

      AscensionPoint Recovery Services, LLC

      Date: 06/11/2024

      Dear ****************:Thank you for bringing your concerns to our attention, and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as an apology for any inconvenience or stress you may have experienced, as that truly is never our intent. More importantly, please accept our most sincere condolences for your loss. In no way do we wish to make the administration of an estate more difficult than it already is for anyone.As such, and because we take concerns of unwanted communications very seriously the moment we are made aware, we have updated our records and notified our client of the issues you have kindly shared. Further, we will close and return this matter back to our client to ensure that neither you nor your family will receive any further communications from our office regarding this matter.We want to thank you again for bringing your concerns to our attention, and again extend to you our deepest apologies and condolences. We hope our actions herein satisfactorily address your concerns, but if we are incorrect do please feel free to contact me directly with any additional questions or concerns. I may be reached at ******************************, or TTY **************.
    • Review fromCM H

      Date: 05/17/2024

      1 star

      CM H

      Date: 05/17/2024

      Was contacted via phone by Sabrina *******, who said she represented your company. She wanted to speak to whomever was in charge of my MIL's estate. I did some research before returning her call. My MIL's debts have all been taken care of. There is zero outstanding debt, and there is no estate. This company preys on vulnerable people at the worst point in their lives. It's despicable. No further information will be forthcoming regarding her estate. I have blocked all of their known numbers, and will continue to block any numbers that connected with them. There is no profit to be made from my MIL's estate, so I'm sure you will want to close your file. Please don't bother sending any condolences, as we understand that you really couldn't care less, and your insincere placations are neither needed nor wanted.

      AscensionPoint Recovery Services, LLC

      Date: 05/30/2024

      Dear ****************:Thank you for making us aware of your concerns, and while we understand and respect that you do not wish to receive our condolences that we do meaningfully offer grieving families, please at the very least accept this response on behalf of AscensionPoint Recovery Services, LLC, as a sincere apology for any inconvenience or confusion you may have experienced as that is never our intent.To provide a bit of background, our office specializes in estate recoveries for our clients and our efforts center on attempting to locate an authorized estate representative to assist in the resolution of accounts out of estate assets, if any. In so doing, we take requests for unwanted communications very seriously the moment we are made aware.As such, and although we would respectfully disagree with your characterizations of our company, in light of the information you have kindly shared we have updated our records and notified our client of the concerns raised. Further, we have closed and returned this matter back to our client to ensure that neither you nor your family will receive any further communications from our office regarding this matter.We again do apologize for any inconvenience or confusion experienced through this process, and we do thank you for taking the time to notify us of your concerns. We trust our explanations and actions herein satisfactorily address your concerns at this time, but if not or there are any additional questions or concerns, please feel free to contact me. I may be reached at ******************************, or TTY **************.
    • Review fromTina N

      Date: 05/04/2024

      1 star

      Tina N

      Date: 05/04/2024

      My husband committed suicide 8 months ago, had a vehicle loan his name only. After paying for the vehicle for two months, taking his death certificate with the 1st pmt., I found this out on my own. I was advised to Voluntarily Surrender the truck to the bank. I returned end of that 2nd month spoke with the manager and left the vehicle and key with him. I continue to receive late notices, finally received a call and talked to the repossession agent . He apologized profusely and told me he would go to the bank branch that day. I have since continued to receive late notices from that bank, after speaking in person with them 6 visits, and 4 phone calls, and sending them three copies of the same death certificate handed to them in August. NOW THIS COMPANY IS SENDING ME A LETTER! THERE IS NO ESTATE, THE TRUCK LOAN WAS IN HIS NAME ONLY! There are NO other debts, I Have not received, nor has any of my family received any notices, or late notices, or any type of collection notices from anyone! I tried to reach out to this company by email, to make them aware of the truck loan he had, and could not get past the first page to do anything. As have to attest that I am the representative of the Estate - there is NO estate - Iwill not be reaching out to them. It

      AscensionPoint Recovery Services, LLC

      Date: 05/09/2024

      Dear ****************:Please accept our deepest condolences on the loss of your husband during what is most assuredly still a very difficult time. Thank you also for taking the time to make us aware of your concerns, and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as a sincere apology for any inconvenience or confusion you may have experienced, as that is never our intent.To provide a bit of background, our office specializes in estate recoveries for our clients and our efforts center on attempting to locate an authorized estate representative to assist in the resolution of accounts out of estate assets, if any. In so doing, we take requests for unwanted communications very seriously the moment we are made aware.In light of the information you have kindly shared, we have updated our records and notified our client of the concerns raised. Further, we will close and return this matter back to our client to ensure that neither you nor your family will receive any further communications from our office regarding this matter.We again do apologize for any inconvenience or confusion experienced through this process, and we do thank you for taking the time to notify us of your concerns. We trust our explanations and actions herein satisfactorily address your concerns at this time, but if not or there are any additional questions or concerns, please feel free to contact me. I may be reached at ******************************, or TTY **************.
    • Review fromCrys C

      Date: 04/25/2024

      1 star

      Crys C

      Date: 04/25/2024

      Constantly being badgered by phonecalls by this agency when I don't have any outstanding debt - they're calling me about my MOTHER'S which was settled in court in January. Leave me alone!

      AscensionPoint Recovery Services, LLC

      Date: 05/07/2024

      Dear ************:Thank you for making us aware of your concerns, and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as a sincere apology for any inconvenience or confusion you may have experienced. More importantly, please accept our deepest condolences on the loss of your mother. To provide a bit of background, our office specializes in estate recoveries for our clients and our efforts center on attempting to locate an authorized estate representative to assist in the resolution of accounts out of estate assets, if any. In so doing, we take any concerns surrounding unwanted communications very seriously the moment we are made aware.As such, and in light of the information you have kindly shared, we have updated our records and notified our client of the concerns raised. Further, we will close and return this matter back to our client to ensure that neither you nor your family will receive any further communications from our office regarding this matter, just as you have requested.We again do apologize for any inconvenience or confusion experienced through this process, and we do thank you for taking the time to notify us of your concerns. We trust our explanations and actions herein satisfactorily address your concerns at this time, but if not or there are any additional questions or concerns, please feel free to contact me. I may be reached at ******************************, or TTY **************.
    • Review fromLevi S

      Date: 04/22/2024

      1 star

      Levi S

      Date: 04/22/2024

      My mother-in-laws fiance died unexpectedly, and I received a letter from this company trying to find the executor to his estate. I don't know the man's business, but now they're sending me letters to try and find out information. Go f*** yourselves AscensionPoint, you greedy scavengers.

      AscensionPoint Recovery Services, LLC

      Date: 05/06/2024

      Dear ****************:Thank you for bringing your concerns to our attention, and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as an apology for any inconvenience or stress you may have experienced, as that truly is never our intent. More importantly, please accept our most sincere condolences for your familys loss. Although our efforts only sought to assist the estate, in no way do we wish to make the administration of an estate more difficult for anyone during an already difficult time.As such, and because we take concerns of unwanted communications very seriously the moment we are made aware, we have updated our records and notified our clients of the issues you have kindly shared. In addition, we have closed and returned the files in our office back to our clients so neither you nor your family will receive any further communications from our office regarding these matters.We want to thank you again for bringing your concerns to our attention, and again wish to extend to you our deepest apologies and condolences. We hope our actions herein satisfactorily address your concerns, but if we are incorrect, do please feel free to contact me directly with any additional questions or concerns. I may be reached at ******************************, or TTY **************.
    • Review fromAMBERLY S

      Date: 04/19/2024

      1 star

      AMBERLY S

      Date: 04/19/2024

      No reason to be sending my elderly mom mail with someone’s name on it for her estate.

      AscensionPoint Recovery Services, LLC

      Date: 04/22/2024

      Dear *****************************:Thank you for bringing your concerns to our attention and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as an apology for any inconvenience or confusion you may have experienced during this time please understand that is never our intent. We do try to respond timely to issues raised in this forum as we would sincerely like to promptly assist you with any questions or concerns.Accordingly, and while we would very much like to investigate your concerns further, update our records to rectify this situation, and notify our client(s) to ensure that your concerns are fully addressed, based upon the limited information received, we are unable to locate the appropriate matter in our office to do so. If you are willing, please contact our office at **************, or TTY **************, to provide additional information so that we may ensure this matter is promptly rectified to everyones satisfaction, as we do take concerns such as yours very seriously.Thank you again for notifying us of your concerns, and again, please accept our apologies for any inconvenience experienced.
    • Review fromAngela C

      Date: 04/10/2024

      1 star

      Angela C

      Date: 04/10/2024

      Received a call for "the person who is authorized to handle the estate" of my stepmother after she died.
      He would not say his business. He just said "NOPE" when I asked if he could say what it's in regards to AFTER I said we were authorized.
      Firstly, there was ZERO debt. I know this because she never had debt.
      It's really disgusting to not have mannerful professional employees working.
      Says alot about this company.
      Definitely on my blocked list!

      AscensionPoint Recovery Services, LLC

      Date: 04/22/2024

      Dear **************:Thank you for bringing your concerns to our attention, and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as an apology for any inconvenience or stress you may have experienced. More importantly, please accept our most sincere condolences for your loss of your stepmother. To provide a bit of background, our office specializes in estate recoveries for our clients and our efforts center on attempting to locate an authorized estate representative to assist in the resolution of accounts out of estate assets, if any. In light the information you have kindly shared, we have updated our records and notified our client. Further, we will close and return this matter back to our client to ensure that neither you nor your family will receive any further communications from our office regarding this matter.We again do apologize for any inconvenience or stress experienced through this process, and we do thank you for taking the time to notify us of your concerns. We trust our actions herein satisfactorily address your concerns at this time, and if there are any additional questions or concerns, please feel free to contact me. I may be reached at ******************************, or TTY **************.
    • Review fromHelen G

      Date: 03/29/2024

      1 star

      Helen G

      Date: 03/29/2024

      Contacted me about my late husband's debt less than a month after he died and before I had a final statement from the credit card company then demanded full payment. Real jerks. There needs to be negative stars for a company this unscrupulous.

      AscensionPoint Recovery Services, LLC

      Date: 04/11/2024

      Dear ********************:Thank you for bringing your concerns to our attention and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as a very sincere apology if we reached out to you earlier than expected, or for any confusion or stress experienced during this time. More importantly, please accept our deepest condolences on the loss of your husband.Please also be advised that in light of the information you more recently shared when speaking with our office, we have updated our records regarding the same and have also notified our client. We trust our recent conversation assisted in this matter, but do feel free to contact our office with any additional questions or concerns you may have; we are always prepared to assist with any concerns we may be in a position to address.We again do apologize for any inconvenience or stress experienced through this process, and we thank you for taking the time to notify us of your concerns. If there is anything more we can do to assist in this matter, please do not hesitate to contact me. I may be reached at ******************************, or TTY **************.
    • Review fromGeorgette H

      Date: 03/25/2024

      1 star

      Georgette H

      Date: 03/25/2024

      This company sent me a letter pertaining to my late husband debts. I spoke to "Eric". He said there was a debt but refused to tell me what company the debt was from. I hung up. I will contact an attorney if they contact me again

      AscensionPoint Recovery Services, LLC

      Date: 04/03/2024

      Dear ****************:Thank you for bringing your concerns to our attention and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as a very sincere apology for any confusion or stress experienced, as that is never our intent. To provide a bit of background, our office specializes in estate recoveries for our clients and our efforts center on attempting to locate an authorized estate representative to assist in the resolution of accounts out of estate assets, if any. Please understand, however, that we have an obligation to protect confidential financial information for a decedent from disclosure to unauthorized third parties. As such, we are required to proceed through a verification process on every telephone call to ensure we are speaking with an authorized estate representative so that no unauthorized disclosures occur. This verification process includes providing certain legal disclosures to ensure the estate is informed of applicable rights. Please understand that we were not trying to withhold information or make things difficult, but rather simply complying with applicable law to preserve the integrity and security of the account information, and prevent possible fraudulent activity resulting from information being obtained by an unauthorized third party.Nevertheless, because we take concerns such as yours very seriously the moment we are made aware, we have updated our records to reflect the information you provided. Further, we have notified our client of this occurrence and have closed and returned our file back to our client. As such, you will not receive any further communications from our office regarding this matter. We again do apologize for any inconvenience or stress experienced through this process, and we thank you for taking the time to notify us of your concerns. We trust our actions herein satisfactorily address your concerns at this time, but if not, please feel free to contact me. I may be reached toll-free at ******************************, or TTY **************.
    • Review fromJose V.

      Date: 03/23/2024

      1 star

      Jose V.

      Date: 03/23/2024

      Ascension Point called me today 3-23-2024 only a month after my mother died. They wanted to speak to the person handling my mothers estate wanting to collect on a debt. When I asked them how did they get my number, their answer was "through research". They called at a time when my family is still grieving over the loss of a mother and wife. The lady who I spoke to gave condolences, however if the sentiment was truly real they would not have called 31 days after the passing of my mother to collect a debt. This action is despicable and unprofessional to contact a grieving family member so soon after a death of a loved one. The BBB will be contacted over this matter.

      AscensionPoint Recovery Services, LLC

      Date: 04/05/2024

      Dear ************************:Thank you for making us aware of your concerns, and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as a sincere apology for any inconvenience or confusion you may have experienced. More importantly, please accept our deepest condolences on the loss of your mother. To provide a bit of background, our office specializes in estate recoveries for our clients and our efforts center on attempting to locate an authorized estate representative to assist in the resolution of accounts out of estate assets, if any. In so doing, we take any statements of dissatisfaction seriously the moment we are made aware.In light of the information you have kindly shared, we have updated our records and notified our client of the concerns raised. Further, we will close and return this matter back to our client to ensure that neither you nor your family will receive any further communications from our office regarding this matter.We again do apologize for any inconvenience or confusion experienced through this process, and we do thank you for taking the time to notify us of your concerns. We trust our explanations and actions herein satisfactorily address your concerns at this time, but if not or there are any additional questions or concerns, please feel free to contact me. I may be reached at ******************************, or TTY **************.

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