Reviews
This profile includes reviews for AscensionPoint Recovery Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 83 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAn H
Date: 03/12/2024
1 starAn H
Date: 03/12/2024
Scavengers preying on people in thier time of grief.
The Fair Debt Collection Practices Act, or FDCPA
Any debt collector who contacts you for payment must share with you certain information about the debt. If collectors don’t give you this information when they first contact you, then they must submit the information to you in writing within five days of the initial contact. Here’s the info they’re required to give you:
The name of the creditor.
The amount owed to the creditor.
That you can request the name and address of the original creditor, if different from the current creditor.
AscensionPoint Recovery Services, LLC
Date: 03/19/2024
Dear ***************:Thank you for bringing your concerns to our attention and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as an apology for any inconvenience or confusion you may have experienced during this time please understand that is never our intent. While we certainly understand and are familiar with the skepticism exhibited by your comments, please allow us to provide additional context you may find illustrative regarding some of the legal conclusions offered.Particularly, we are a licensed entity with an A+ BBB rating specializing in estate recoveries and our efforts center on locating probate estates and authorized representatives for an estate in order to assist with resolving outstanding bills of the decedent from estate assets, if any, on behalf of our clients. Because the identity of an estate representative may not always be known to us, despite our efforts to review available records, we reach out to family in an attempt to locate such person. Please understand, however, that in so doing we also have an obligation to protect confidential financial information for the decedent from disclosure to unauthorized third parties, and as such, we are required to proceed through a verification process to ensure that no unauthorized disclosures occur. It is with this in mind that our verification questions are contemplated, and while we understand and empathize with any concern, frustration, and even suspicion when faced with this process, please understand that we simply cannot disclose account information without first obtaining verification that the person with whom we are communicating is, in fact, the authorized party handling the financial matters of the estate.Notwithstanding, we would very much like to investigate your concerns further, update our records to rectify this situation, and notify our client(s) to ensure that your concerns are fully addressed. However, based upon the limited information received, we are unable to locate the appropriate matter in our office to do so. If you are willing, please contact our office at *************************, or TTY **************, to provide additional information so that we may ensure this matter is promptly rectified to everyones satisfaction, as we do take concerns such as yours very seriously.Thank you again for notifying us of your concerns, and again, please accept our apologies for any inconvenience experienced.Review fromCarly B
Date: 03/06/2024
1 starCarly B
Date: 03/06/2024
Ascension Point continues to call despite there being NO OUTSTANDING DEBTS related to my mother's death or estate.
They prey on grieving families in hopes of snagging that one person who will fall for their unscrupulous tactics and FALSE claims.
They HARRASS and have absolutely no legitimate authorization to discuss anything related to an estate. They are simply another scammer trying to get your information.
Anyone who reads this - DO NOT FALL FOR THIS SCAM. You owe them NOTHING! And I say this with the full support of our Estate Attorney.AscensionPoint Recovery Services, LLC
Date: 03/07/2024
Dear Ms. ***, Thank you for bringing your concerns to our attention and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as an apology for any inconvenience you may have experienced. Please understand that we are a legitimate company serving real clients and that we would sincerely like to assist you with any questions or concerns you have, particularly in hopes of dispelling any misconception that we are a fraud or scam. In that vein, and in order for us to update our records regarding your concerns and notify our client(s) of the same, we would respectfully ask that you please contact our office at (888) 806-9074, ext. 4061, to provide additional information so that we may ensure this matter is promptly rectified to your satisfaction. Thank you again for notifying us of your concerns, and again, please accept our apologies.Review fromJennifer R
Date: 03/05/2024
1 starJennifer R
Date: 03/05/2024
This collection agency called my deceased mother’s cell phone today so I called the number back. My mother was found deceased in her apartment less than a month ago after passing unexpectedly - death certificate still lists cause of death as “pending” because toxicology hasn’t even come back yet so no one can even tell me how she died. Unfortunately my mother was horribly in debt when she passed and there isn’t even enough in assets to cover her final burial expenses. Even her bank accounts had a negative balance. Apparently, this collection agency is trying to collect for 2 Synchrony Bank credit cards that my mother had. I called all of her credit cards including these 2 cards within days of my mother being found. Synchrony told me that they were just writing off the debt since she had passed and there was no money to take anyway - so much for that. I told the woman at this collection agency that they can feel free to make a claim against the estate in Surrogate’s Court, but that there wasn’t going to be anything for them since again - there wasn’t even enough to cover her final burial expenses. Given everything I have been through in less than a month, the last thing I want to have to do is to keep rehashing the same info over and over again on the same debts with scavenger collection agencies because the answer isn’t going to change - she’s still dead and there’s still no money to take.AscensionPoint Recovery Services, LLC
Date: 03/07/2024
Dear Ms. ****: Thank you for bringing your concerns to our attention, and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as an apology for any inconvenience or stress you may have experienced, as that truly is never our intent. More importantly, please accept our most sincere condolences for your loss. In no way do we wish to make the administration of an estate more difficult for anyone than it already is. As such, and because we take concerns of unwanted communications very seriously the moment we are made aware, we have updated our records and notified our client of the issues you have kindly shared. In addition, we have closed and returned the files in our office back to our client so neither you nor your family will receive any further communications from our office regarding these matters. We want to thank you again for bringing your concerns to our attention, and again extend to you our deepest apologies and condolences. We hope our actions herein satisfactorily address your concerns, but if we are incorrect do please feel free to contact me directly with any additional questions or concerns. I may be reached at (888) 806-9073, extension 4093, or TTY (800) 877-8339.Review fromShawn V
Date: 03/01/2024
1 starShawn V
Date: 03/01/2024
Ascension Point is shady. My mother passed away last year. I recently received a letter from them stating that I'm the "Authorized Representative" for my mom's "Estate" and that I'm responsible for paying credit card debt. I've asked them to provide documentation supporting their claim that I'm the "Authorized Representative." They've failed to do so, but nevertheless continue to hound me as such. They can't just pick a family member and say, "Tag. You're it! Give us money. Now!"
The letter Ascension Point sent is inadequate for me to even know whether they're legitimate. Even after I disputed their claim that I owe them money and asked for more information, they have failed to provide it. They will only send the last four digits of the account numbers. They say I must pay the credit card company directly but do not provide a payment address for the company. Only their address. Additionally, they say that "itemized statements and other documentation" are available but only if I login to their website with a temporary username and password, create an account, and provide further information, including the name of the person handling the "Estate." Huh? Thought they said that was me. Super sketchy.
But the most important thing of all is that my mom had very little, and there is nothing to pay this debt. You don't have to be an "Authorized Representative" to do math. Since I'm being hounded, I have started to research and now know, as Ascension Point must, that, in the state in which my mom passed, if any debts are truly owed to creditors, they must be paid in an order dictated by law. Credit card companies are last on the list and cannot bully someone into paying them out of order in contravention of state law. They are only paid if there's something to pay them with. There's not, and I'm not obligated to pay out of my own pocket.
I'm fed up with them and their shadiness. They need to cease and desist hounding me and leave me in peace to mourn my loss.AscensionPoint Recovery Services, LLC
Date: 03/07/2024
Dear ******************:Thank you for bringing your concerns to our attention and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as a very sincere apology for any confusion or stress experienced, as that is never our intent. Our office specializes in estate recoveries and our efforts center on attempting to locate an authorized estate representative in order to determine whether estate assets are available to satisfy outstanding estate obligations. However, it appears we may have received incorrect information in this instance.Because we take concerns such as this very seriously the moment we are made aware, we have updated our records to reflect the information you provided. Further, we have notified our clients of this occurrence, and have closed and returned our files back to our client. As such, you will not receive any further communications from our office regarding these matters. We again do apologize for any inconvenience or stress experienced through this process, and we thank you for taking the time to notify us of your concerns. We trust our actions herein satisfactorily address your concerns at this time, but if not, please feel free to contact me. I may be reached at ******************************, or TTY **************.Review fromTori B
Date: 02/29/2024
1 starTori B
Date: 02/29/2024
With this many negative reviews, how is this place still a “business”? They aren’t even a real business. They called me today to scam me and I made sure to call them back numerous times to understand they are not to mess with me again. They had no business calling me, or anyone from my family. Taking advantage of grieving families is the lowest of the low. They finally took me off the call list after I called back so many times. It’s ridiculous they are allowed to continue to do this. They do not deserve to have jobs. None of them could tell me what they actually do, what the purpose of the call was. Nothing. Complete scam. Disgusting people.AscensionPoint Recovery Services, LLC
Date: 03/06/2024
Dear **************:Thank you for bringing your concerns to our attention and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as an apology for any inconvenience or confusion you may have experienced during this time please understand that is never our intent. While we certainly understand and are familiar with the skepticism exhibited by your comments, please allow us to provide additional context you may find more illustrative of our involvement in this matter.Particularly, we are a licensed entity with an A+ BBB rating specializing in estate recoveries and our efforts center on locating probate estates and authorized representatives for an estate in order to assist with resolving outstanding bills of the decedent from estate assets, if any, on behalf of our clients. Because the identity of an estate representative may not always be known to us, despite our efforts to review available records, we reach out to family in an attempt to locate such person. Please understand, however, that in so doing we have an obligation to protect confidential financial information for the decedent from disclosure to unauthorized third parties, and as such, we are required to proceed through a verification process to ensure that no unauthorized disclosures occur. It is with this in mind that our verification questions are contemplated, and while we understand and empathize with any concern, frustration, and even suspicion when faced with this process, please understand that we simply cannot disclose account information without first obtaining verification that the person with whom we are communicating is in fact the authorized party for the estate.Notwithstanding, we would very much like to investigate your concerns further, update our records to rectify this situation, and notify our client(s) to ensure that your concerns are fully addressed. However, based upon the limited information received, we are unable to locate the appropriate matter in our office to do so. If you are willing, please contact our office at ***********************, to provide additional information so that we may ensure this matter is promptly rectified to everyones satisfaction, as we do take concerns such as these very seriously.Thank you again for notifying us of your concerns, and again, please accept our apologies for any inconvenience experienced.Review fromRebecca J
Date: 02/15/2024
1 starRebecca J
Date: 02/15/2024
Fraudulent company trying to scam money from grieving families. ( watch how fast they will reply to this by saying for me to call them)AscensionPoint Recovery Services, LLC
Date: 02/22/2024
Thank you for bringing your concerns to our attention and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as an apology for any inconvenience you may have experienced. Please understand that we do try to respond timely to issues raised in this forum as we would sincerely like to assist you with any questions or concerns and also dispel any misconception that we are a fraud or scam.In that vein, and in order for us to update our records regarding your concerns, as well as notify our client(s) of the same, we would respectfully ask that you please contact our office at *************************, to provide additional information so that we may ensure this matter is promptly rectified to your satisfaction.Thank you again for notifying us of your concerns, and again, please accept our apologies for any inconvenience.Review fromMark B
Date: 02/15/2024
1 starMark B
Date: 02/15/2024
I just tried calling these people. After hearing, for English stay on the line I did for eight minutes then hung up. I received a text yesterday from my Mom's caregiver. These people called her about my Mother who has been dead for seven years. My Mother had a credit score of 825. So, not to sure what they're calling about but when I do get through it won't be pretty.AscensionPoint Recovery Services, LLC
Date: 02/28/2024
Dear ************:Thank you for making us aware of your concerns, and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as a sincere apology for any inconvenience or confusion you may have experienced. More importantly, please accept our deepest condolences on the loss of your mother. To provide a bit of background, our office specializes in estate recoveries for our clients and our efforts center on attempting to locate an authorized estate representative to assist in the resolution of accounts out of estate assets, if any. In so doing, we take any statement of dissatisfaction seriously the moment we are made aware.In light of the information you have kindly shared, we have updated our records and notified our client of the concerns raised. Further, we will close and return this matter back to our client to ensure that neither you nor your family will receive any further communications from our office regarding this matter.We again do apologize for any inconvenience or confusion experienced through this process, and we do thank you for taking the time to notify us of your concerns. We trust our explanations and actions herein satisfactorily address your concerns at this time, but if not or there are any additional questions or concerns, please feel free to contact me. I may be reached at ******************************, or TTY **************.Review fromLisa B
Date: 02/08/2024
1 starLisa B
Date: 02/08/2024
I got a call out of the blue from them. When I answered, the line was dead for 10 seconds before someone spoke. That's always a red flag. The person then asked if I was connected with the estate of my recently deceased sister. I asked her to verify her company's name, and then I asked her to tell me on whose behalf she was calling. She refused to tell me until I started providing her with the information she wanted. My suspicion was greatly up at this point.
I stupidly divulged that I am the executor for the estate, but I then got my wits about me and told her that was all the information she was getting. I pointed her to my lawyer.
In the interim, a Google search shows this to be a scam organization, so I don't understand the high BBB rating, unless the caller was in fact not from Ascension Point. The calling number was ******************.
When I looked in my phone log just now, I see that the phone company in fact has this tagged as potential spam.
Of note here is that my sister has been dead just about 6 weeks -- hardly the point at which bills should be going to collection. Also, I have notified all her creditors and have been waiting for any final bills from the ambulance or emergency room. No one should be trying to collect.
I have since instructed my attorney to ignore these people.AscensionPoint Recovery Services, LLC
Date: 02/14/2024
Dear ****************:Thank you for letting us know of your very understandable concerns, and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as a sincere apology for any inconvenience or confusion you may have experienced. More importantly, please accept our deepest condolences for your loss of your sister. By way of background, our office specializes in estate recoveries for our clients and our efforts center on attempting to locate an authorized estate representative to assist in the resolution of accounts out of estate assets, if any. While we would respectfully disagree with any characterization that we are a scam, we certainly do empathize with the concerns you have expressed and share in the frustrations associated with certain aspects of the estate administration process.Please understand, however, that as part of that process, we have an obligation to protect confidential financial information for a decedent from disclosure to unauthorized third parties, and as such, we are required to proceed through a verification protocol to ensure that no unauthorized disclosures occur. As you may know, we must comply with applicable privacy laws and are charged with preserving the integrity and security of account information on file, as well as preventing possible fraudulent activity resulting from information being obtained by unauthorized third parties. It is with this in mind that our verification questions are contemplated, and while we understand the off-putting tenor of this process, please understand that we simply cannot disclose account information without first obtaining verification that the person with whom we are communicating is in fact the authorized party for the estate.Notwithstanding, and in light the information you have kindly shared, we have updated our records and notified our client of the concerns raised. Further, we will close and return this matter back to our client to ensure that no one will receive any further communications from our office regarding this matter.We want to thank you again for bringing your concerns to our attention, and again extend to you our apologies and condolences. We hope our actions herein satisfactorily address your concerns and reassure you that we are not a scam, but if we are incorrect do please feel free to have your counsel contact our office to speak with any of our representatives. We may be reached at **************, or TTY **************.Review fromMartinia B
Date: 02/05/2024
1 starMartinia B
Date: 02/05/2024
Received a letter today from Ascension Point Recovery, requesting to speak with the person over the estate of my mother, regarding a debt. My mother had no estate. We are worried about how we are going to pay for her funeral expenses. There is no estate. I think this company is a scam. I have read a lot of the previous reviews and want to thank everyone. I will not be contacting this company.AscensionPoint Recovery Services, LLC
Date: 02/07/2024
Dear **************:Thank you for making us aware of your concerns, and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as a sincere apology for any inconvenience or confusion you may have experienced. More importantly, please accept our deepest condolences on the loss of your mother. To provide a bit of background, our office specializes in estate recoveries for our clients and our efforts center on attempting to locate an authorized estate representative to assist in the resolution of accounts out of estate assets, if any. In so doing, we take requests for unwanted communications very seriously the moment we are made aware.Although we would respectfully disagree with the characterization of our company as a scam, in light of the information you have kindly shared, we have updated our records and notified our client of the concerns raised. Further, we will close and return this matter back to our client to ensure that neither you nor your family will receive any further communications from our office regarding this matter.We again do apologize for any inconvenience or confusion experienced through this process, and we do thank you for taking the time to notify us of your concerns. We trust our explanations and actions herein satisfactorily address your concerns at this time, but if not or there are any additional questions or concerns, please feel free to contact me. I may be reached at ******************************, or TTY **************.Review fromShavit S
Date: 12/15/2023
1 starShavit S
Date: 12/15/2023
These people refuse to stop calling my family. Calls come at all hours. We've stopped picking up.AscensionPoint Recovery Services, LLC
Date: 12/19/2023
Thank you, sincerely, for bringing your concerns to our attention and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as an apology for any inconvenience or stress you may have experienced. Please understand that we would very much like to investigate your concerns further, update our records to rectify this situation, and notify our client(s) to ensure that your concerns are fully addressed. However, based upon the limited information received, we are unable to locate the appropriate matter in our office to do so. If you are willing, please contact our office at888-806-9074, ext. 4076 , to provide additional information so that we may ensure this matter is promptly rectified to your satisfaction, as we do take unwanted contact very seriously.Thank you again for notifying us of your concerns, and again, please accept our apologies for any inconvenience.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.