Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this is a medical bill California has a law that prevent nearly all medical debt from appearing on credit reports. Please remove from my credit. Company is not following Senate Bill 1061, which would remove medical debt from credit reports and prohibit debt collectors from reporting patients' medical debt information to credit agencies

  

  Business Response

  Date: 11/11/2024

  On behalf of Central Portfolio Control, we would like to express our sincere gratitude for the opportunity to address your concerns. We understand how important it is to resolve issues quickly and effectively.
  Upon receiving your inquiry, we took immediate action to notify our client, *********************************, and to address your concerns. Regarding the issue of credit reporting, we want to reassure you that our practices fully adhere to all applicable company policies, as well as state and federal regulations.Compliance is our top priority, and we are committed to upholding industry best practices in every aspect of our operations.
  If you require further assistance or have any additional questions, please do not hesitate to contact our compliance department at **************. Our dedicated team is here to provide the support you need and is eager to resolve any remaining concerns.

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have gotten several text messages and phone calls from this company over the past year. They're trying to get in touch with someone else, a ***** *******, who I've never even heard of with exception of these attempts. I have been the sole owner and user of this cell phone number since 2001 when I was 18 years old, and I am now 41 years old! It's obvious that my phone number was used by someone as a contact option that was not theirs to begin with. I've tried to tell the company this in response to the attempts to collect, but it has fallen on deaf ears and I'm really getting tired of having to defend myself for an issue that doesn't pertain to me directly or otherwise! I would love to be able to stop all communication in any form from this company in this matter, and make sure I'm not getting any blame for someone else's blatant misuse of my information.

  

  Business Response

  Date: 11/01/2024

  I hope this message finds you well. I am reaching out on behalf of Central Portfolio Control to sincerely thank you for the opportunity to address your concerns. We recognize the importance of resolving issues promptly and efficiently.
  Upon receiving your inquiry, our compliance department conducted a thorough review of our phone records. We identified one file associated with the phone number ************,which we were engaged to service starting on October 25, 2024. Therefore, we confirm that we could not have been dialing this number over the past year.
  As per the consumer's request, we have ceased all communication to the number ************.Should you receive any texts or calls from Central Portfolio Control in the future, we kindly ask that you reach out to our compliance department at **************. Our team will be more than happy to assist you.
  Thank you for your understanding, and please feel free to reach out if you have any further questions or concerns.

• Initial Complaint

  Date:10/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CENTRAL PORTFOLIO CONTROL ********************************************************************************************************* ************** ACCOUNT# ************* U.S. Code ***** - False or misleading representations Instruction: Provide proof of this alleged item, specifically the original application, contract, note, or other instrument bearing my signature. Failing that, the items must be deleted from the report as soon as possible. In addition please provide the contract signed between THE ORIGINAL CREDITOR, notarized and sworn under penalty and perjury for CENTRAL PORTFOLIO CONTROL **** ability to collect this alleged debt. The non-creditor advised that they have sent me records via mail in the past explaining this debt however I never received these alleged documents. Were these documents mailed certified mail? I dont believe this non creditor and feel that they are not being honest . Please send all validating records through the BBB and certified mail to my address. I have uploaded a copy of my ID showing my mailing address.

  

  Business Response

  Date: 11/05/2024

  Thank you for allowing Central Portfolio Control the opportunity to address your concerns. We understand the importance of resolving matters promptly and effectively, and we are committed to providing you with the support you need throughout this process.
  Upon receiving your inquiry, we immediately notified our client, ACS **** ** PHYS L, to ensure your concerns were addressed. As a result, the account in question has been recalled, and we have ceased all collection activity, as we are no longer servicing it.
  For your reference, the account is associated with the original creditor, ACS **** ** PHYS L, and contains the following details:
  Merchant: *************************
  Admission Date: July 21, 2014
  Current Balance: $1,000.00
  Additionally, we sent an initial notification letter to you on June 11, 2024. We have not received any returned service notification in relation to this correspondence.
  If you have any further questions or require additional assistance, please feel free to contact *** **** ** PHYS L directly or reach out to our ********************* at **************. Our team is dedicated to ensuring that your concerns are fully addressed.

• Initial Complaint

  Date:10/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Central Portfolio Control says I owe them money and they refuse to give me a copy of a contract or explain why I owe.

  

  Business Response

  Date: 11/05/2024

  Thank you for giving Central Portfolio Control the opportunity to address your concerns.We understand the importance of resolving inquiries in a timely and efficient manner, and we are committed to assisting you throughout this process.
  Our ********************* has carefully reviewed our system records and confirmed that we are not currently servicing any accounts associated with the consumer,****** ****** (********************************************************************). The only information we found was the phone number ************, and we have since ceased all communication to this number.
  Should you have any further questions or require additional assistance, please feel free to contact our ********************* at **************. Our team is here to help and ensure that your concerns are addressed promptly.

  Customer Answer

  Date: 11/08/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:10/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company previously tried to claim attempt against my mom without contacting her on behalf of the former **********************************. This company has now placed a debt on my credit report for $7,008 from Diversified. 1. I moved January 20th 2024, it is Oct 25th 2024. They placed this on my credit report Oct 20th 2024. That is 9 months. If this was a legit debt it wouldn't take 9 months. 2. Under the court agreement which is on file with the Queens County housing court from the hearing in Jan 2024, I had to move out before 1/21/2024 or the court agreement was void. I moved out 1/20/2024 despite the landlord's super ***** attempted kidnapping and making threats against my safety to prevent that, thankfully I have witnesses and video. 3. In the court order, drafted and signed by the landlord's attorney in front of the Judge's clerk, any further attempts to collect past due rent/damages must go through small claims court it cannot be placed with a debt collector directly. There is a copy of this agreement with the court, with the landlord and with me. 3. Debt collection law is clear, they had to contact me first. They did not. I received no mail, no phone calls. This debt collector has my information based on the issue with my mom. Additionally all my mail is forwarded as I do not live in ***/*** any longer. This was placed 10/20/2024 under law they had to contact me 5 days after contact they did not. I recently came back to *** due to my moms death to handle some affairs (no there is no estate and I am broke btw) and checked my PO Box ****** in **************** and there was no mail from them. They tried this with my mom and argued they did make contact and send mail and to this day, nothing was ever received. The landlord has my forwarding address as does their attorney. 4. I have filed a complaint with the ********* Criminal fraud debt and other agencies, 5. If pursued I will countersue for 3x the amount under ********** Leave me alone

• Initial Complaint

  Date:10/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I both keep text messages from Central Portfolio Control that they are wanting to collect in a debt. With so much fraud, I refuse to click on any links via text. Additionally it is showing up in my previous name which I have not used for over ************************************************************************************************* ****** ******, this is Central Portfolio Control **** Please contact our office at ************ or online at ******************************* using your AGENCY ID: ***********. This communication is from a licensed Bill ********** Thank you. Text STOP to unsubscribe.

  

  Business Response

  Date: 10/25/2024

  On behalf of Central Portfolio Control, we sincerely appreciate the opportunity to address your concerns. We understand the importance of resolving inquiries promptly and efficiently, and we want to assure you that we took immediate action upon receiving your communication.
  We have notified our client, Cavalry Portfolio ************, regarding your concerns and can confirm that our text messaging practices are fully compliant with both company policies and state and federal regulations.
  As requested by the consumer, we have mailed written communication to the following address:
  *********************************
  If you require further assistance or have any additional questions, please do not hesitate to reach out to our compliance department at **************.Our team is always here to help. Thank you for your understanding and for allowing us to address this matter.

• Initial Complaint

  Date:10/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company placed account on credit report. asked for proof ************* of verification. company did not respond but updated the credit report as accurate without sending me any proof of debt

  

  Business Response

  Date: 10/16/2024

  I hope this message finds you well. On behalf of Central Portfolio Control, I would like to extend our sincere appreciation for allowing us the opportunity to address your concerns.
  We understand how important it is to resolve inquiries promptly and effectively. I want to assure you that, upon receiving your inquiry, our ********************* took immediate action to review your file. We are committed to ensuring that our credit reporting practices adhere to all applicable company policies, state laws, and federal regulations. Compliance and industry best practices are our top priorities.
  Additionally,we respect the customer's request to cease communication, and our agents have honored that request. We have also informed our client, ****************************, of your concerns and have requested the necessary documentation to validate the debt in question. Once we receive these validation documents,we will promptly send them to the address provided: **************************************
  If you have any further questions or need additional assistance, please do not hesitate to reach out to our ********************* at **************. Our team is here to help and address any concerns you may have.

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband I both keep text messages from Central Portfolio Control that they are wanting to collect in a debt. With all the fraud, I refuse to click on any links via text and furthermore it is showing up in my previous name which I have not been for 15 years! I want information sent to me IN WRITING about which company this collection is for. Hi ****** ******, this is Central Portfolio Control **** Please contact our office at ************ or online at ******************************* using your AGENCY ID: ***********. This communication is from a licensed Bill ********** Thank you. Text STOP to unsubscribe.

  

  Business Response

  Date: 09/26/2024

  On behalf of Central Portfolio Control, I would like to extend our sincere gratitude for allowing us to address your concerns. We understand the importance of resolving issues promptly and effectively.
  Our compliance department has thoroughly reviewed your file and determined that there was an error in the phone number we had on record. We appreciate your help in bringing this to our attention. As a result, we have ceased all communications to the number ************.
  If you have any further questions or require additional assistance, please do not hesitate to reach out to our compliance department at **************. Our team is here to help and ensure your concerns are addressed.

  Customer Answer

  Date: 09/27/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving calls from this number with no voicemail. Upon looking on the BBB I see it is a medical debt collector. I currently have no outstanding medical debt. I do receive calls for another that previous had this number.Would like the calls to stop as this matter doesn't pertain to me.

  

  Business Response

  Date: 09/19/2024

  On behalf of Central Portfolio Control, I would like to express our sincere gratitude for allowing us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries in a timely and efficient manner.
  As per the consumer's request, we have ceased all calls to ************. If you have any further questions or require additional assistance, please dont hesitate to reach out to our compliance department at **************. Our dedicated team is ready to assist you with any concerns you may have.

  Customer Answer

  Date: 09/20/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text message from them. When I called them they said the debt is a medical bill from 2017. Indiana statute says you only have 6 years to collect on a medical bill. I informed them that I have insurance that pays 100% no copay, no deductible. They told me I didn't know what I was talking about and they will offer me a settlement. I don't want a settlement. I'm still a patient where they say I owe money. I just left there as a matter of fact, got home and paid my copay. I only have a copay when I see a specialist. I have no copay when I've seen at the hospital and they said at that time I had no insurance. The hospital had plenty of time to bill me so I could bill my insurance. Timely filing for ********************* Blue shield is one year. It has now been over 9 years since the service which exceeds the 6-year maximum amount of time to collect on a medical bill in the state of ******* per statue. I'm going to need them to not call text and if they report it to the credit bureau I will take action from there. They're not in this state so they're probably not aware of our laws in ******* however I am

  

  Business Response

  Date: 09/24/2024

  I am writing on behalf of Central Portfolio Control to express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. We want to assure you that we have taken immediate action upon receiving your inquiry. We have already notified our client, SE EMER PHYS OF ************, about your concerns. The file in question was recalled from us by our client on 09/20/2024. For further assistants please reach out to  SE EMER PHYS OF ************ or if you have any additional questions, we encourage you to contact our compliance department at **************. Our team will be more than happy to help address any concerns you may have.