Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Allied cash advance, I do not have a contract with CENTRAL PORTFOLIO CONT, and they did not provide me with the original contract as requested.

  Customer Answer

  Date: 09/14/2024

  Hi, I initiated a dispute over the phone and requested the original contract, which has not yet been provided to me. 
  

   

  

  Business Response

  Date: 09/20/2024

  On behalf of Central Portfolio Control, we sincerely thank you for allowing us the opportunity to address your concerns. We understand the importance of resolving any issues promptly and efficiently.
  Upon receiving your inquiry, we acted swiftly to inform our client, ******************, of your concerns and have requested the necessary documentation to validate the debt in question. Once we receive these validation documents, we will ensure they are sent to you promptly for your review.
  For your reference, the original creditor is ALLIED CASH ADVANCE, and here are the relevant details of the account:
  Account Opened: November 27, 2019
  Original Balance: $5,000.00
  Current Balance: $7,433.29
  Additionally,please note that we sent an initial notification letter to you on July *******. We did not receive any return service notification regarding this correspondence.
  Regarding your concerns about credit reporting, we want to assure you that our reporting is accurate and compliant with all applicable regulations. We take compliance very seriously and are committed to adhering to industry best practices.
  If you require further assistance or have any additional questions, please do not hesitate to contact our compliance department at **************. Our team is here to help and eager to address any concerns you may have.

  Customer Answer

  Date: 09/20/2024

   I am rejecting this response because:
  
  Hi,

  I haven't received any communication from Allied Cash Advance as mentioned in July. I contacted the original creditor, but they are unable to help me since Central Portfolio Control owns this debt. I request a letter from the original creditor, not a third party, granting me the right to dispute. 
  I ask for proof of purchase from the original creditor, ensuring accuracy and guaranteeing the account while assuming responsibility. 
  I ask for evidence of the original creditor's contract, including proof of the agreement with the third-party debt collector that contains my personal information and private notice. 

  Thank you, looking forward for your response. 
  
  

  

  Business Response

  Date: 09/23/2024

  As previously stated, we are servicing this debt on behalf of our client, ******************. We have notified them of your complaint and have requested the necessary validation documents. Once we receive these documents, we will promptly send them to you. For further assistance please contact our compliance department at **************.

  Customer Answer

  Date: 09/24/2024

   I am rejecting this response because:
  
  My credit report shows a debt with Central Portfolio Control ***** not ******************. This remains very unclear. Please provide the documentation as soon as you can, as mentioned in the previous response.
  

  Thank you! 

  
  

• Initial Complaint

  Date:09/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has text me for weeks thinking i am ****** ****** . i am not ****** ******. I can not get them to stop. Hoping maybe you can. This is turning into harassment. i want them to stop. i suggest they check their facts before i get someone to show them the facts proving i am not ****** ******.

  

  Business Response

  Date: 09/19/2024

  I hope this message finds you well. On behalf of Central Portfolio Control, I would like to express our sincere gratitude for the opportunity to address your concerns.
  We understand the importance of resolving issues promptly and effectively. Our compliance department has conducted a thorough investigation of our phone records and confirmed that the phone number ************ was included in one of our files received on September 9, 2024. As a result, we are unable to initiate any texts or calls to this number for several weeks. We have also ceased all communication to ************, as requested.
  Please rest assured that our call and text practices adhere strictly to all applicable company, state, and federal regulations. We take compliance seriously and are committed to upholding industry best practices.
  If you have any further questions or require additional assistance, please do not hesitate to reach out to our compliance department at **************. Our team is here to assist you and address any concerns you may have.

• Initial Complaint

  Date:09/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company started calling me this year repeatedly with some phony collection information. I do not have any accounts outstanding! I normally just ignore the calls and texts and regard them as spam/junk, but now I see that they can somehow report to your credit file! Therefore, I am asking the company to formally apologize and remove any negative reporting affecting my credit.

  

  Business Response

  Date: 09/10/2024

  On behalf of Central Portfolio Control, we would like to express our sincere appreciation for the opportunity to address your concerns.We understand how important it is to resolve inquiries promptly and efficiently, and we want to assure you that we have taken immediate action upon receiving your communication.
  We have notified our client, Cavalry Portfolio Services,LLC, regarding your concerns. Central Portfolio Control was retained to service the account in question as of September 4, 2024. Based on our records, the claim of repetitive phone calls and text messages appears to be inaccurate. We can confirm that our call and text frequency strictly adhere to all client, company policies as well as state and federal regulations. Compliance is a top priority for us, and we are fully committed to following industry best practices in all aspects of our operations.
  Regarding your inquiry about credit reporting, Central Portfolio Control does not report credit for this particular client. We have also confirmed with the client that they are not currently reporting the account in question.
  If you require further assistance or have any additional questions, please feel free to reach out to our compliance department at **************. Our team will be more than happy to assist you.

• Initial Complaint

  Date:08/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This entity continues to send my text messages about a claim. They had my phone number and when I called them they had my name so they knew it was me. They asked for personal information to verify who I was and when I refused to give it to them they hung up on me. This seems like a very questionable company. If there was really a claim, they could send it in writing. Please, I would love them to quit harassing me.

  

  Business Response

  Date: 08/28/2024

  Thank you for giving us the opportunity to address your concerns. At Central Portfolio Control, we understand the importance of resolving issues and inquiries promptly and efficiently.
  Upon receiving your inquiry, we immediately took action and have notified our client, NEIA Good Samaritan Hospital Parent, about your concerns. In accordance with our company and client guidelines, our agents are required to verify a consumer's identity before disclosing any sensitive or confidential information. This protocol is in place to ensure the protection of consumer privacy.
  Regarding the recent phone call, our compliance department will review the recording and take appropriate action as necessary. Additionally, as per your request, we have ceased all further communication.
  If you need further assistance or have any additional questions, please feel free to contact our compliance department at **************. Our team is here to help and will gladly address any concerns you may have.
  Thank you for bringing this matter to our attention.

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Whom ever this collection agency is sent a text message to my employer regarding this alleged debt.

  

  Business Response

  Date: 08/28/2024

   Thank You for Allowing Us to Address Your Concerns. On behalf of Central Portfolio Control, I would like to express our sincere gratitude for the opportunity to address your concerns. In response to your request, we have ceased all communication with the consumer as specified in the complaint. We appreciate your understanding and thank you for bringing this matter to our attention. For further assistance please reach out to our compliance department at **************.

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text message 8/26/2024 from ************. There are no details regarding the purpose other than it is from a licensed bill collector, and an 'AGENCY ID: **********'. As I am not aware of any past-due bills AND due to the prevalence of fraud perpetrated via text messaging, I will not respond to this communication. If this is a valid past-due account, the service provider and details of the issue should be provided to me in writing, at the address that was provided to the service provider at the time of service.

  

  Business Response

  Date: 08/28/2024

  On behalf of Central Portfolio Control, we would like to express our sincere gratitude for the opportunity to address your concerns. Our ********************* conducted a thorough review of the file in question and determined that the consumer's name and address do not match the information in our records. As a result, we have ceased all calls to the number **************.
  We appreciate your understanding and remain committed to maintaining the highest standards of accuracy and compliance. Thank you once again for bringing this matter to our attention. For further assistance please contact our compliance department at **************.

• Initial Complaint

  Date:08/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Central Portfolio Control. I do not have a contract Central Portfolio Control. They did not provide me with the original contract as requested.

  Customer Answer

  Date: 08/02/2024

  The request was made over the phone. I will be glad to send a letter to them.

  

  Business Response

  Date: 08/09/2024

  I am writing on behalf of Central Portfolio Control to express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. We want to assure you that we have taken immediate action upon receiving your inquiry. We have already notified our client, ********************, about your concerns and have requested the necessary documents to validate the debt in question. Rest assured that once we receive these validation documents, we will promptly send them to you for your review. Regarding your statement about the impact on your credit rating, we assure you that our reporting is accurate and in compliance with all company, state, federal, rules and guidelines. We take compliance very seriously, and we are committed to following industry best practices in all our operations. The file was recalled from our office by our client on 08/08/2024 and consequently deletion was submitted to the credit reporting agency's. For further assistance please contact  ******************** or if you have any other questions please contact our compliance department at **************

• Initial Complaint

  Date:07/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CPC continuously contacts my phone by telephone and text claiming to be collecting for an outstanding medical billing from ************************ In **********, ********. The bill actually belonged to my son, and has been paid off for some years directly to the provider. At the time of service my son was covered under ********* and the insurance and myself covered the billing as the parent. ********************************* has been contacted and they have no record of the billing, only the fact that it is paid off. Further they have attacked both my credit report and that of my son, I require them to remove the false information from the credit and issue a formal written apology, orther wise I will seek legal recourse.V/r *********************

  

  Business Response

  Date: 07/25/2024

  I hope this message finds you well. On behalf of Central Portfolio Control, I want to thank you for reaching out to us with your concerns. We understand the importance of resolving issues promptly and efficiently.
  Upon receiving your inquiry, we immediately took action and have informed our client, HSHS ************************, about your concerns. We have discontinued communication with the phone number **************, and a validation document has been mailed to *******************' address.
  Our compliance department has thoroughly reviewed the file and confirmed that we do not report credit information for this particular client. While there are some inconsistencies in the complaint, we are unable to disclose sensitive details to ********************* without *******************' authorization.
  Addressing your concerns is our priority, and we encourage both **** and ********************* to contact our compliance department at ************** for further assistance. Our team is here to help.

• Initial Complaint

  Date:07/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps changing their name and putting it on my credit report. I do not have any unpaid debts and have a great credit score and they do this every 3 years. I have told this company over and over that I do not know about this debt and have never known of this debt. I am now seeking a lawyer because its illegal to put a debt in someones name and not remove it then keeps changing your company name and put it on your credit over and over. Ive never dealt with scammers like this in my life. I really would like to now how they got my information. 3 years ago I contacted them and they sent me someone elses account but still didnt remove it from my credit.

  

  Business Response

  Date: 07/15/2024

  I am writing on behalf of Central Portfolio Control to express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. We want to assure you that we have taken immediate action upon receiving your inquiry. We have already notified our client, ST. ********************, about your concerns and have requested the necessary documents to validate the debt in question. Rest assured that once we receive these validation documents, we will promptly send them to you for your review. It's important to note that we were hired to service the file on 05/09/2024 and an initial notification letter was sent to the consumer on 05/14/2024. Unfortunately, we did not receive any return service notification. Our compliance department reviewed the file and determined that we had no other contact with the consumer except on 7/08/24 when the consumer attempted to review the file on our online portal. Central Portfolio Control has been in business for a little over 25 years and the company name remained the same. The consumer must be confused regarding the statements she made on communicating with us 3 years ago and company name changes.  Regarding your statement about the credit reporting, we assure you that our reporting is accurate and in compliance with all company, state, federal, rules and guidelines. We take compliance very seriously, and we are committed to following industry best practices in all our operations. If you require further assistance or have any additional questions, we encourage you to contact our compliance department at **************. Our team will be more than happy to help address any concerns you may have.

• Initial Complaint

  Date:06/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am urgently writing to address errors on my credit report due to the disclosure of my personal information to credit bureaus, causing significant financial and emotional distress.Under 15 USC 1681 Section 602, I have the right to financial privacy and expect my information to be kept confidential.Additionally, according to 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot disclose account details without my explicit consent, which I have not given.The discrepancies related to CENTRALPORTF have adversely affected my financial standing and need immediate correction.Moreover, adherence to 15 USC 1666(b) is crucial, as it prohibits creditors from treating credit card payments as late under specific conditions.For your reference, here are my account details:Account Number: **********I request a thorough review of my account, prompt correction of the credit report inaccuracies, and strict compliance with federal laws governing my information.Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.Sincerely,Tasiana White

  

  Business Response

  Date: 07/08/2024

  I am writing on behalf of Central Portfolio Control to express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. We want to assure you that we have taken immediate action upon receiving your inquiry. We have already notified our client, ACS PRIMARY CARE PHYS SW PA, about your concerns and have requested the necessary documents to validate the debt in question. Rest assured that once we receive these validation documents, we will promptly send them to you for your review. For the consumers information: Current Creditor is ACS PRIMARY CARE PHYS SW **, Admission Date is 6/9/2019, Physician COQUILLON MD,********. It's important to note that an initial notification letter was sent to the consumer, on 03/13/2024. Unfortunately, we did not receive any return service notification. Regarding your statement about the credit reporting, we assure you that our reporting is accurate and in compliance with all company, state, federal, rules and guidelines. We take compliance very seriously, and we are committed to following industry best practices in all our operations. If you require further assistance or have any additional questions, we encourage you to contact our compliance department at **************. Our team will be more than happy to help address any concerns you may have.