Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm requesting assistant on unpaid bill on my credit report. I am a survivor of hurricane ****** and I am trying to obtain a mortgage loan from the ********************** so I can obtain permanent safe and sanitary housing for my children and I as we are displaced in a FEMA camper currently. It was the recommendation of my ********* case manager to go this route since my efforts to dispute this on my report have been denied multiple times through the credit bureaus. Central Portfolio Control is reporting to the credit bureau that I have an outstanding balance of $1824 from ***************** Services with a date of service being 12/02/2022. Around this date I was being treated for a Septic MRSA infection. I was in the hospital for a few weeks and then I went home where I received ********* for continued IV antibiotics. There was a time that I was concerned my symptoms were getting worse and have taken an ambulance back to the hospital which is where I assume this bill stems from. However, this is the only Medical bill that I am aware of in quite some time because I have had continuous medical insurance through ******** and now ******** and ******** I definitely had Insurance during that time. I have been disabled and unable to work since approximately January 2020 this unfortunately has caused me a great deal of financial difficulties which ultimately has affected my credit tremendously. I'm doing everything I can to increase my score so hopefully I can better the overall life for myself and my children. I thank you in advance for your attentiveness in this matter. I appreciate all efforts made thank you and have a blessed day.

  

  Business Response

  Date: 03/22/2024

  I am writing on behalf of Central Portfolio Control to express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. We want to assure you that we take your issues in consideration and are willing extend helping hand. We have several options available to remedy the situation. Please contact our compliance department at ************** for assistance.

  Customer Answer

  Date: 03/22/2024

   I am rejecting this response because as I stated in my initial complaint I'm not even certain that I know where this bill even stems from. I have no legal proof, I have not been sent anything regarding it. I'm not comfortable calling them and exchanging information with them being they are collection agency when I'm unaware of any Bill to begin with. I only assume it's a medical bill because it's original creditor is listed as "emergency services" and the date is 12/2/22 which is definitely during the time I was being treated for a serious septic infection. I also stated that I have not had any lapse in health insurance since I became disabled about 4 years ago so again that being said I don't even have any obligation to a medical bills as I've have had continuous 100% full coverage with no out-of-pocket expenses. Something isn't right about this. I've already tried getting assistance through the credit bureaus multiple times and all I ever get is "dispute denied, account has been verified". Please understand my position in this. Thank you. 

  

  Business Response

  Date: 03/25/2024

  Central Portfolio Control appreciates you giving us the opportunity to address your concerns. For your information: Original Creditor: PARAGON EMERGENCY SERVICES,LLC / *********** ED *************** MD,*******************************, Admission date: 2/1/2019.  We do not show insurance was provided and at this time it is past timely filing. For further assistance please contact our compliance department at **************      

• Initial Complaint

  Date:02/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving calls from a blocked number for a few months now. They do leave voicemails stating they are this agency, but there is no call back number. I have tried answering the phone and the line is completely silent. I recently received another call from an agent who transferred me to someone else before I could ask what this was in reference to. I understand that they need to verify my information, but I do not feel comfortable sharing my personal information with an agency that calls from blocked numbers and leaves pre-recorded robotic sounding voicemails with no call back number. I believe this company to be a scam, but if they are in fact legitimate, I would like for them to contact me about the lack of professionalism and overall shady business practices so I can get whatever issue resolved.

  

  Business Response

  Date: 02/29/2024

  I am writing on behalf of Central Portfolio Control to express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. Our compliance team determined that the consumer has 2 accounts that we are servicing. The consumer settled both accounts in full today using our online portal. If you require further assistance or have any additional questions, we encourage you to contact our compliance department at **************. Our team will be more than happy to help address any concerns you may have.    

• Initial Complaint

  Date:02/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ***********************. i do not have a contract with Central Portfolio Control, Inc, they did not provide me with the original contract as i requested.

  Customer Answer

  Date: 02/14/2024

  I am requesting proof that Central Portfolio Control, Inc sent me account validation documents requested, if they cannot provide proof, I demand this account be removed from my credit report as is my right per FCRA and FACTA, if Central Portfolio Control, Inc does not comply, I will be filing a formal complaint with the **** and the FTC.  

  

  Business Response

  Date: 02/22/2024

  I am writing on behalf of Central Portfolio Control to express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. We want to assure you that we have taken immediate action upon receiving your inquiry. We have already notified our client, ***********************, about your concerns and have requested the necessary documents to validate the debt in question. Rest assured that once we receive these validation documents, we will promptly send them to you for your review. Please provide any proof including receipts showing that the debt was paid. It's important to note that an initial notification letter was sent to the consumer on 03/21/2023. Unfortunately, we did not receive any return service notification. We also haven't had any phone conversations with the consumer. If you require further assistance or have any additional questions, we encourage you to contact our compliance department at **************. Our team will be more than happy to help address any concerns you may have.

• Initial Complaint

  Date:02/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Checksmart. I do not have a contract with Central Portfolio Control, inc. They did not provide me with the original contract as I requested.

  

  Business Response

  Date: 02/16/2024

  I am writing on behalf of Central Portfolio Control to express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. We want to assure you that we have taken immediate action upon receiving your inquiry. We have already notified our client, PACIFIC RIM ************* DBA (CHECKMATE), about your concerns and have requested the necessary documents to validate the debt in question. Rest assured that once we receive these validation documents, we will promptly send them to you for your review. Our compliance department reviewed the file and determined that we haven't had any direct verbal or written communication from the consumer. It's important to note that an initial notification letter was sent to the address provided, *********************************************************, on 06/02/2023. Unfortunately, we did not receive any return service notification. Per our company policy, during validation process we submit trade line deletion to the credit reporting agencies. If you require further assistance or have any additional questions, we encourage you to contact our compliance department at **************. Our team will be more than happy to help address any concerns you may have  

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were contacted by your company about an old debt. When we recently spoke with someone to address the debt, they refused to negotiate a payment arrangment and rudely demanded we make a full payment of a negotiated amount. We informed them we were financially unable to do that and asked them to stop calling us. When we attempted to go online or callback we were unsuccessful. Your personal was rude and nasty.

  

  Business Response

  Date: 01/16/2024

  Central Portfolio Control appreciates you giving us the opportunity to address your concerns. Our compliance department reviewed the call recordings and determined that our agents acted professionally on all calls. Per the consumer's spouse request, verbal communication was ceased. If you require further assistance or have any additional questions, we encourage you to contact our compliance department at **************. Our team will be more than happy to help address any concerns you may have.

  Customer Answer

  Date: 01/17/2024

   I am rejecting this response because:
  
  Yes we requested phone calls to stop due to rudeness of the people calling. We would like a copy of the debt (in writing) to verify its validated and then establish a payment plan. 

  

  Business Response

  Date: 01/18/2024

  As stated in the initial response, please know that our compliance department has thoroughly reviewed the call recordings related to your claim and has found that our agents handled the calls in a professional manner. We take compliance very seriously, and we are committed to following industry best practices in all our operations. If you require further assistance or have any additional questions, we encourage you to contact our compliance department at **************. Our team will be more than happy to help address any concerns you may have.

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have both my work phone and personal phone. They called and left a message on my work phone so I called them back to say stop calling my work phone ************, that was on Tuesday December 26th. They called my work number again today but did not leave a voicemail. I thought per the debt collection act they are to stop calling the number if you state to stop calling. They also keep changing the number they call from. The main number is ************, but the number that comes up is *****************-250-2789..

  

  Business Response

  Date: 12/28/2023

  Central Portfolio Control appreciates you giving us the opportunity to address your concerns. We are servicing six different files for the consumer and we have ceased calls as requested. Phone numbers: ************ and ************ that the consumer claims we are calling from, do not belong to Central Portfolio Control. Our compliance department verified the phone numbers belong to Parkside Portfolio Management. Consumer my want to contact them to inquire the reason they are reaching out to her. If we receive additional files and contact the consumer she may reach out to our compliance department at **************

• Initial Complaint

  Date:12/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter was in the hospital and had to receive transportation from one hospital to the next, ******* to Yale *********. She then had to stay in the hospital for 3 days after and we maxed out the deductible. **** charged for the transportation and I was informed by my insurance provider to not pay directly to tell them they are billing incorrectly and they can reach out. I submitted this to the last set of debt collectors and it was dropped. This time central portfolio has received the case and they have been reaching out to my elderly parents, and my ex husband who has no relation to my child. I have been divorced for 10 years. Im furious and instructed them to stop immediately and also let them know they are violating all of my HIPPA rights with these practices. These are completely unfair practices and this billing is a joke. They are double dipping and the insurance company caught them. Not my issue.

  

  Business Response

  Date: 12/20/2023

  I am writing on behalf of Central Portfolio Control to express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. We want to assure you that we have taken immediate action upon receiving your inquiry. We have already notified our client, YALE MEDICINE, about your concerns. Our compliance team reviewed the files and determined that Central Portfolio Control followed all company,state, federal rules and guidelines.  We have ceased communication  as requested by the consumer. If you require further assistance or have any additional questions, we encourage you to contact our compliance department at **************. Our team will be more than happy to help address any concerns you may have.

• Initial Complaint

  Date:11/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no knowledge of this debt and have NEVER done business with Checkmate. I do not have any contract with Central Portfolio Control who have provided me with no proof of this debt being connected to me in any form. Their report of this debt to my credit profile has caused significant harm to my credit report and I demand it to be removed.

  

  Business Response

  Date: 12/06/2023

  I am writing on behalf of Central Portfolio Control to express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. We want to assure you that we have taken immediate action upon receiving your inquiry. We have already notified our client, PACIFIC RIM ************* DBA (CHECKMATE), about your concerns and have requested the necessary documents to validate the debt in question. Rest assured that once we receive these validation documents, we will promptly send them to you for your review. It's important to note that the initial notification letter was mailed to the Consumer on April 04, 2023. Unfortunately, we did not receive any return service notification. For consumers information this is a CHECKMATE / PAYDAY LOAN, Date account open 01/19/2020 and we have been reporting to the credit reporting agency's since July 24,2023. Regarding your statement about the impact on your credit rating, we assure you that our reporting is accurate and in compliance with all company, state, federal rules and guidelines. We take compliance very seriously, and we are committed to following industry best practices in all our operations. If you require further assistance or have any additional questions, we encourage you to contact our compliance department at **************. Our team will be more than happy to help address any concerns you may have.

• Initial Complaint

  Date:11/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 11/8/23 amount paid $542 central portfolio control collected a bill that had been already been paid for by WSI of ************. Transaction number ************ authorization number ******.

  

  Business Response

  Date: 11/29/2023

  I am writing on behalf of Central Portfolio Control to express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. We want to assure you that we have taken immediate action upon receiving your inquiry. We have already notified our client, ****************, about your concerns. Our compliance team reviewed the file and we are unaware of this bill been paid previously, it is listed as  self pay. We have also reviewed the call recording and determined that our agent handled the call in a professional manner. For further investigation it would be helpful if the consumer can provide us with a receipt or the *** (Explanation of Benefits, which could be obtained from the consumers insurance company.) for the following information: Invoice# VM0001652858, Admission date: 10/17/2021, Physician: *********************. We understand that addressing concerns and resolving issues is of utmost importance to you. If you require any further assistance or have additional concerns, we encourage you to reach out to our compliance department at **************. Our compliance team is dedicated to assisting and guiding you through any questions or issues you may have.

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11-21-2023 Received a phone call from a lady claiming to be ******, refused to identify herself further but kept asking me for my date of birth home address and last 4 of my social security number. I do not give out this kind of information over the phone without verifying the callers identity. The caller refused to properly identify herself and transferred me to a "compliance manager" who's name was ***********************, she then tells me she is not the manager and the manager has just left for the day. This was my 17th phone call from them and the 20th time I asked for simple information to verify who they said they were. All I wanted was the Collection Ageny License # and their Compliance Manager License#. She refused to provide the information but then changed her mind and miraculously the compliance manager was now there and had not just left. I was then transferred to *********************, he also refused to proved proof they were a debt collection agency. He also made threats against me on the phone.This company has called me 19 times in 60 days, every single time I have told them not to call my phone anymore. I believe they are a scam and they have to prove otherwise. They call from burner phone lines, ****** numbers, and use other strange tactics. My phone is on the do not call list and I have emailed this company directly tell them they can no longer contact me yet they continue to do so. Companies like this need to lose their license.

  

  Business Response

  Date: 11/28/2023

  I am writing on behalf of Central Portfolio Control to express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. We want to assure you that we have taken immediate action upon receiving your inquiry. Our compliance team reviewed the call recordings and determined that our agent acted in a professional manner. It's important to note that to protect the consumers from disclosing sensitive information to others, our agents are required to verify they are speaking with the correct party by conforming consumers address and date of birth or the last for digits of the social security number. Regarding consumers other claims Central Portfolio Control followed all company, state and federal rules and guidelines. We understand that addressing concerns and resolving issues is of utmost importance to you. If you require any further assistance or have additional concerns, we encourage you to reach out to our compliance department at **************. Our compliance team is dedicated to assisting and guiding you through any questions or issues you may have.      

  Customer Answer

  Date: 11/29/2023

   I am rejecting this response because: you doing an internal review should have shown that your agent didn't comply with a single request that I asked I asked for very simple things I wanted your compliance manager license number and your collection agency license number so I can file a complaint with the *** neither of which have still been provided to me.