Complaints

This profile includes complaints for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  US Bank

  Minneapolis, MN 55402-7000

  
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  U S Bank

  126 N Main St Hudson, OH 44236-2827

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  U S Bank

  693 Canton Rd Akron, OH 44312-2614

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  U S Bank

  871 E Exchange St Akron, OH 44306-1127

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  U S Bank

  2820 W Market St Ste 200 Fairlawn, OH 44333-4011

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I acquired a new payroll card through work followed instructions to attempt to create a profile to manage my account only to get an error message saying they can't set it up right now. Called customer service told wait hour. Hour came still didn't work called back customer service was told wait a day. Cycle repeated then ***** hours then a week. I keep being told give it more time it's going on multiple weeks now.

  

  Business Response

  Date: 05/23/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding access to your online account. ********* has confirmed that a verbal contact was made on 05/21/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 05/27/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a customer of ******* and had a check returned that was deposited into my account. This caused my account to be overdrawn. I came up with the money and covered my account in full. ******* shutdown my account due to suspected fraud activity because of the returned check. Even though i covered the charge in full they submitted a claim to Chex Systems showing paid in full, but suspected fraud which is not true. I have no way to fix this issue because the account is paid in full. And because of this issue I cannot open a checking account anywhere in the United States. I own three businesses and can't even be the owner with the *** because of this issue to open an account. I am an upstanding family man who has never done anything to deserve this. My next step is to report this to the attorney general, my congressman, and whoever else will listen. I have called my branch, ******* Corporate, and Chex systems and no one will help me. They said that ******* must remove the posting and that is the only option. I ask that you remove this posting from Chex Systems immediately so i can live my life again. This unbelievable hardship has been so hard on me and my family.

  

  Business Response

  Date: 06/02/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a returned check and account closure. ********* has confirmed an investigation was completed, and a letter detailing the resolution was mailed on May 30, 2025. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally report the unexpected and distressing closure of my personal account with ********** which occurred today, 05/12/2025, due to alleged suspicious activity that I am completely unaware of and have not been informed about in ********* of today, I was notified that my ********* account has been closed without prior warning. I have not received any clear explanation regarding the nature of the suspicious activity or any opportunity to verify or dispute any potentially erroneous claims. I have always maintained my account in good standing and have not engaged in any fraudulent, illegal, or suspicious transactions to the best of my knowledge.The closure of my account has left me in an extremely vulnerable and precarious situation. I am currently located outside of the United States, in ***** in which I made the bank aware of before my trip so that I would be able to use my cards without any issues or suspicion of fraud, and I now have no access to the funds necessary for my survival, including food, housing, and transportation. I am stranded without the ability to return home or support myself while abroad, I am to be in ***** until the 20th of May and I literally dont know what to do. I respectfully request immediate assistance and a thorough review of this matter. I am prepared to verify my identity, provide documentation, and fully cooperate with any investigation. However, I urgently need temporary access to my funds or an alternative solution that allows me to meet my basic needs until this issue is resolved.Please consider the humanitarian and legal implications of this situation. I implore ********* to provide clarification, reinstate access to my funds, or offer an emergency resolution while the matter is being investigated.Thank you for your immediate attention to this urgent issue. I look forward to a swift response.

  

  Business Response

  Date: 05/28/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding your account being closed. ******** has confirmed an investigation was completed, and a letter detailing the resolution was mailed on May 27, 2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 24, before I apply for the Global Entry, I have called the my US Bank ************ card (phone number **********) to check whether they will reimburse the fee. The representative told me "Yes" and assured that my husband and I will get reimbursement after we apply for the Global Entry which the fee was total of $240. So without doubt we applied for the Global Entry. On March 30, I called ******* ************ card to inform that I have passed the Global Entry interview and asked how long it would take to receive the reimbursement. The representative told me that we would be reimbursed by April 3 which was when my billing cycle ended. But we did not get $240 reimbursement by the promised ******* on April 7, I called again to check on the statue. But this time the representative told me that they will reimburse on half $120 and it would take a longer time. I told them that was not what I was informed. If they said that before I applied the Global Entry, I would use another credit card company which also reimburse the Global Entry fee. With frustration I asked for the supervisor.A supervisor was on the phone and apologized for the mixed message. She told me that she would create the case to resolve the situation. And they would call me in a couple of days with the result. Meanwhile they would give me ***** extra mile to my US Bank ************ card. Today is May 12, but there had been no phone calls, no promised reimbursement, and even no extra 5000 miles into my account.

  

  Business Response

  Date: 05/28/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the reimbursement owed to you. ********* has confirmed that a verbal contact was made on May 27, 2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have completed bankruptcy February 17th 2025 and have no access to look at my account info, details etc... I've called over 50 times and told since I filed bankruptcy I've lost account access forever and can't get it back. No 2 agents give same info when calling, I was told April 1st ******************************************************************* bankruptcy but completed February 17th 2025. I've got no call, text, email or mail stating anything has been done. To call us bank is like pulling teeth and can't get anywhere because no one knows what they are doing. I've contacted the bankruptcy department with my attorney online and was told everything was resolved but still can't login or get any info by calling. I need this handled and resolved **** as I'm about to get another attorney to go after us bank for lost wages, etc...

  

  Business Response

  Date: 05/27/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding access to an online account. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 05/23/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 05/27/2025

   I am rejecting this response because:
  
  Nothing was addressed or resolved.  I've not been told the same thing by any of the multiple employees and seems like information is made up and dispersed at the time to the customers.  Instead of trying to help customers,  the customers are pushed off on other *********************** that can't help.  I've supposedly spoken to several managers but highly doubt that as nothing was achieved.  ************ has cost me over 110k$ over the last 5 years due to us bank negligence but the customer is left to pick up the pieces. 

  

  Business Response

  Date: 06/06/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding online banking and fees. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 06/05/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 06/07/2025

   I am rejecting this response because:
  I'm tired of generic auto generated responses.  I need some one to contact me and go specifically over all my concerns.  I've wasted far too much time on this and it's your responsibility to service customers. 
  
  

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had scheduled a bill payment for 3/25 in early March (three days ahead of the due date of 3/28) However I forgot and I made an error and didn't transfer the money needed until 3/27 thinking I just needed it in advance of the due date of 3/28. That was my fault. When I realized my mistake I called US bank on 3/27 (they have records) and told them what I did hoping to avoid any fees. The person on the phone said I see what you did, I see the money is there, and the bill will be paid on time and told me there would be no fees. They have the records that say I called but no notes about the fees. When I looked at my statement now there is a reversed payment fee of $30 and then a late fee of $30 since I didn't pay the April bill as I didn't even look at my statement because i had paid the balance in full in March. The April bill was only the $30 returned item fee. It was very deceptive by the person on the phone and their customer service team.

  

  Business Response

  Date: 05/23/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding customer service and fees. U.S Bank has confirmed an investigation was completed and a letter detailing the resolution was mailed on 05/21/2025. Please allow time for the letter to be delivered by the USPS. U.S. Bank followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at (888-342-5733). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 05/27/2025

   I am rejecting this response because:

  I know the payment was made from the wrong account and the funds were in savings not checking, so I should have paid it from savings rather than checking.  That was my mistake.  That is why I called immediately when I realized my mistake.  My complaint is the person on the phone that I spoke with march 27 told me, yes I can see what you were trying to do, I can see the money was in your savings but the payment was scheduled from checking and that you fixed it and the bill is now paid in full.   They told me the CC account has a $0 BALANCE  and assured me that I would be assessed no fees since I had called right away.  Because I was told my account had a $0 balance and there would be no fees I didn't even check my online statement the next month.   So I did not see the reversed fee (instead of the promised no fees) which led to the subsequent late fee.

  Long story longer, because of this I am closing this credit card account and moving my checking and savings business away from US Bank.  I am sure that is not important to you but my business bank is more honest and easier to deal with.  My complaint is still the same.  You did not do what your person said you would do on the original call.  

  
  

  

  Business Response

  Date: 06/06/2025

  On behalf of U.S. Bank, we express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. U.S. Bank has confirmed that an investigation is currently open for the concerns that you reported, and it might need some additional time to respond with the resolution. We attempted to contact you on 05/30/2025 but were unable to speak with you. Please allow an additional 07 calendar days for a response. We appreciate your patience and apologize for the delay. If you have any additional questions, we encourage you to contact our complaints team at (888-342-5733). Our team will be more than happy to help address any concerns you may have. 

  

  Business Response

  Date: 06/13/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding fees on the card. U.S Bank has confirmed an investigation was completed and a letter detailing the resolution was mailed on 06/12/2025. Please allow time for the letter to be delivered by the USPS. U.S. Bank followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at (888-342-5733). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had deposited ***** into my newly opened US Bank business checking account - it was a combination of check and ACH transfer. Suddenly I see that all the money from my account is gone and my account is closed. There was no communication from the bank about it. When I called *******, they told me that they don't know the reason for this and someone will get back to me in 3 to 5 days. This is ridiculous. I need my money back. I don't care about the Bank account. I will open account with another Bank. I need immediate help.

  

  Business Response

  Date: 05/22/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding account closure and funds being held. ********* has confirmed that a verbal contact was made on 05/19/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 05/23/2025

   I am rejecting this response because:
  
  I had a call with Bre from the ******* customer complaints. She communicated that a cashier's check will be mailed to me in a couple of days. But I have not received the c heck yet. I tried calling Bre and left her several messages, but she did not call back. I called the customer authentication **********************. They confirmed that they received the documents I emailed them, but they do not have any update on returning my funds to me. In fact, they don't have any clue about the next steps.

  

  Business Response

  Date: 05/30/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a check being mailed to you. ********* has confirmed that a verbal contact was made on May 29, 2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank account # ************ I am writing to formally address an issue regarding the $900 promotion for the business checking account I opened in January of this year. As per the terms of the promotion, I deposited $25,000 within the 30-day window following account opening and made more than five transactions to fulfill the required criteria. However, I have not yet received the promised bonus, even though, according to the terms, I should have received it last month.I have contacted customer service multiple times regarding this matter. One representative informed me that the bonus was still under review and advised me to wait. I have since waited but still have not received the bonus. Another representative mentioned that the reason I did not receive the bonus was due to my balance dropping below the required amount by $45. I clarified that that this drop was caused by an unexpected fee, which was later refunded, and thus should not affect my eligibility for the bonus.I respectfully request that US Bank process and post the bonus as per the original agreement. I value my relationship with ******* and hope to continue using both personal and business banking services with your institution.Thank you for your attention to this matter. I look forward to your prompt resolution.

  

  Business Response

  Date: 05/16/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns a promotional bonus offer. ********* has confirmed that a verbal contact was made on 05/14/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 05/16/2025

   I am rejecting this response because:
  I did receive a call but I am not at all convinced with the outcome. It sounded as if they just needed any reason to disqualify for the promotion. Usually banks or any business would go out of their way to resolve issues, so they are able to keep the customers happy but ******* doesn't care about the customers at all. I would take my ********************** elsewhere and would ask my business partners as well to do the same 
  
  

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 3, 2025, my vehicle was repossessed by ******* while parked at Garden State Plaza in *******, **. I had missed two payments, but I was never given a written notice by mail or email before repossession, which is required under New Jersey law. My wallet and government-issued ID were inside the vehicle.When I called US Bank the same day, the agent was uncooperative, refused to identify themselves fully, and would not disclose the location of my vehicle or how I could retrieve my personal property. I was forced to call 911 to find out where my car was.On May 5, I called again and spoke to a representative named *********, who refused to provide a written breakdown of the amount I owe, refused to give any repo company details, and denied any responsibility for the personal items inside the car. She stated they are not obligated to send notices, which is inaccurate according to consumer protection laws.This situation caused major disruption and hardship, especially being without my ID for multiple days. I believe the repossession process was improperly handled and my rights were violated.

  

  Business Response

  Date: 05/22/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the repossession. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 05/20/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 05/23/2025

   I am rejecting this response because:
  
  Thank you for the follow-up. I do not accept this response as it lacks any substantive detail or resolution.
  
  
  ********* claims to have completed an investigation and mailed a letter, yet I have not received any documentation outlining their findings or providing evidence that the repossession was lawful or handled properly. A generic statement that all state and federal guidelines were followed is insufficient without proof.
  
  
  My original complaint included specific concerns:
  
  
  Improper or unauthorized repossession procedures
  Refusal to provide documentation upon request
  Lack of communication and transparency
  
  
  
  
  Until ********* provides a detailed explanation and supporting documentation, including the basis for the repossession and verification of legal compliance, I do not consider this matter resolved.
  
  
  I request that the BBB keeps this case open until I receive a legitimate written response with the necessary documentation from **********
  
  
  

  Customer Answer

  Date: 05/23/2025

  Thank you for the follow-up.
  
  
  To clarify: I have only received one letter from ********** and that letter was unrelated to my auto loan or repossession concerns. It was about a credit card scam, which has nothing to do with my original complaint.
  
  
  U.S. Bank initially stated they would not be sending any written letter regarding the repossession, so this sudden claim that a letter was mailed on 05/20/2025 contradicts their earlier stance. If they did mail something related to my complaint, I have not yet received it.
  
  
  Out of fairness, I am willing to wait a bit longer to see if that letter arrives. However, I want to reiterate that as of now, nothing has been received that addresses or resolves the actual concerns outlined in my complaint.
  
  
  Please keep this case open while I await the documentation they claim to have sent.
  
  

  

  Business Response

  Date: 06/05/2025

  On behalf of *********, we express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. ********* has confirmed that an investigation has been reopened for the concerns that you reported, and it might need some additional time to respond with the resolution. Please allow an additional 07 calendar days for a response. We appreciate your patience and apologize for the delay. If you have any additional questions, we encourage you to contact our complaints team at *************). Our team will be more than happy to help address any concerns you may have. 

  

  Business Response

  Date: 06/10/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding repossession and customer service. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 06/06/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/02/25 10:40am Euclid, ** ******** *** SVE22641 Amount: $500 I went to the atm to make a CASH deposit of $500. I put my money in the **** The atm said scanning items. Then it just shut off mid transaction. Spit my card out but not my money. After two representatives from the *** department hung up on me, I finally reached a supervisor. Who informed me Ill have to wait 10 business days for my cash. Because their machine malfunctioned. No provisional credit was offered. I just my cash that I work hard for back. So I can close my account.

  

  Business Response

  Date: 05/19/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding ATM deposit. ********* has confirmed that a verbal contact was made on 05/16/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.