Complaints

This profile includes complaints for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  US Bank

  Minneapolis, MN 55402-7000

  
• 

  U S Bank

  126 N Main St Hudson, OH 44236-2827

• 

  U S Bank

  693 Canton Rd Akron, OH 44312-2614

• 

  U S Bank

  871 E Exchange St Akron, OH 44306-1127

• 

  U S Bank

  2820 W Market St Ste 200 Fairlawn, OH 44333-4011

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for new account 11/29 - bonus for accomplishing direct deposits and holding balances New code was not applied despite using their link 4/14 bank rep(CJ) said it was applied and being sent to correct team to handle. All required activities met so should be applied 4/22 multiple bank **** passed me around saying the 4/30 ******* informed me no notes on the account still and she would fill out the same form ** said he would since there is no record of the form. If she fills out form then there will be a record of it since they have to respond

  

  Business Response

  Date: 05/14/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a promotional bonus. ********* has confirmed that a verbal contact was made on 05/09/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:05/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* closed my secure credit card. I had a zero balance. I called several times to find out where my deposit was that I used to open the secured credit card. Every time I get a message no one is in the office.

  

  Business Response

  Date: 05/22/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the closure of an account. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 05/20/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* keeps opening accounts in my name this is twice this has happened in two weeks I am not I closed the first account I had to go all the way to the bank to close the first account and now another one has been opened in my name as of April 22, 2025 another one was fraudulent opened in my name and when I called the number when I called the number they work to hard to get the whole social security number and are refusing to close the fraudulent account without a whole social security number it is a fraudulent account but they would not give me the Supervisors full name all they would give me is ***** they are not red flagging my name they are doing nothing to stop this fraud except work too hard over the phone to get my whole social security number they claim they don't have any other way to verify the fraudulent account this is the second time in a month someone has happened and US bank has done nothing to stop it from continuing except harass me for my full social security number when I contact the number on the mailer they supposing sent.

  

  Business Response

  Date: 05/20/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding an unauthorized account. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 05/19/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a banquet ******* and was told that if I did a mobile deposit that I would get $225 of the money from my check deposited in my account to use until the rest of it cleared I have contacted ***** where the check was drawn from they have cleared it on their end and I have called to talk to ******* multiple times they have told me that even though the check has been released on the other side and on there and that they're still holding my funds for no reason I want this taken care of or I want my account closed out and they're telling me there is no one that can help me

  

  Business Response

  Date: 05/12/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a hold being placed on the account. ********* has confirmed that a verbal contact was made on 05/08/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account with ********* in *******, ********** for years, as well as one for my daughter. At the end of 2024 ***** according to ********** made a mistake and it ended up costing me thousands of dollars. ********* customer service told me in their exact words we dont care that cost you our customer thousands over a mistake that I had nothing to do with. When I contacted **** regarding the matter I was told ******* made the mistake. I want ********* to make me whole again I would like to sue them if possible so that I can get back the over $5,000 it cost me because of someone elses mistake.

  

  Business Response

  Date: 05/16/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding an employee error/ customer service. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 05/12/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against ********* regarding the mishandling of two check deposits related to consulting work I performed. I opened new checking and savings accounts with ********* approximately a month ago and transferred all my direct deposits, including my Social Security Disability check.I was paid by a client via two separate checks:One check for $2,154.12 (drawn from ***************) was deposited into my checking account (ending in 8881)Another check for $2,712.54 (drawn from **********) was deposited into my savings account (ending in 8406)Both deposits were initially accepted, then later reversed without prior notice or explanation.I contacted the branch, and spoke to a manager named *****, who informed me that ********* could not provide a timeline for when or if the funds would be released. No adequate reason or formal communication has been provided regarding the return of these funds. The situation has created financial hardship and disrupted my ability to manage personal obligations, including bills and essential expenses.I have also filed a complaint with the Consumer Financial ****************** The **** case number is 250424-20302417.I am requesting:A formal explanation for the returned checks and lack of communication A resolution for the withheld funds Assurance that this kind of issue will not repeat *********'s current handling of this matter shows a lack of transparency and accountability that requires intervention.

  

  Business Response

  Date: 05/12/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the checks being deposited and account being closed. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 05/08/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  called 1/21 to protect my account because it was compromised. was forced ******** all of my personal life. I told them my account was compromised they wanted to know every little thing,how long we dated,why we stopped,etc. then transferred over &over each time feeling violated.each time having to repeat myselfHours spent,lastly fraud department said if I wanted to close my account i need to create a new checking account, transfer all money into that account, then set up my direct deposit, and then call back. I did and within 30 mins called back & they said they couldn't close my account, it was too late.I asked if the account that they had me empty, that was compromised was not going to have anything taken from it. The lady was so rude &snappy. I wanted to make sure to protect myself so it was made aware It was being recorded prior her Yell into the phone"there is no overdraft coverage on ** account meaning if anyone charges you it will be declined because you have no money in the account!! Did you get that"left feelin disrespected&embarresed. woke up next day&my account was overdrawn,charged over 200 dollars that was not authorized. I called them that day and then sent from one department to another again I played the voice recording of them telling me what they told me and then doing the opposite the woman in the fraud department said she created a case, while being extremely rude, i didnt believe she reported it &found out nothing was reported and didnt send my complaint months later when I called to see why I didnt hear back.That gentleman was helpful but I still have yet to hear from.was told nothing would come in or out of that account, then when I sent money to the new account they made me get from another bank it then went to the 1 they said was frozen so the money I needed to pay bills I couldnt,they took it &wouldn't send it back 2 my other account only whatever balance it was from the amount owed from the story above.stole from 2times&never heard from

  

  Business Response

  Date: 05/02/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding an account being compromised and customer service. ********* has confirmed that a verbal contact was made on 04/30/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 05/06/2025

   I am rejecting this response because:
  
  They called and basically had no answer for what happened, they apologized for lying and told me that they would look into it and see if they needed to do additional training. They put 144 dollars into a frozen account that was from fees and other things in the past but never addressed the 200 dollars that was taken out of the account that they said NOTHING would be taken from. On top of that I just left the branch trying to get the money from fees that they put in the account and was told by ******* and ********* that they had to call to see whats going on cause there was holds on the account. Long story short then ******* told me that sorry they didnt pick up they have to call around and asked who I spoke with. This being the same person who said they resolved the issue and didnt so another yet horrible experience at this thief of a company. So then I was told it shows there is no money in the account. I told him give me my id and card back and left as the bank was now closing and yet again wasted my time and energy. Do not say you solved and resolved anything. You did not at all. 

  

  Business Response

  Date: 05/16/2025

  On behalf of *********, we express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. ********* has confirmed that an investigation is currently open for the concerns that you reported, and it might need some additional time to respond with the resolution. We attempted to contact you on 05/13/2025 but were unable to speak with you. Please allow an additional 07 calendar days for a response. We appreciate your patience and apologize for the delay. If you have any additional questions, we encourage you to contact our complaints team at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ******* ******************************************************* Email: ********************* 4/21/2025 **************** ********************** *********************** branch Subject: Urgent Complaint Regarding Account Closure and Inaccessible Online Access Dear *********** am writing to formally raise a complaint regarding my account with ********** my card number is ******************* Dob ********* While I was abroad over the past several months, I was unable to access my account online. This issue seems to occur every time I travel internationally, as my online access is disabled without prior notice or a clear resolution path. Most concerningly, I have now discovered that my account has been closed without any warning or communication from the bank.Despite several attempts to resolve this over the phone, I was repeatedly transferred between departments without any satisfactory resolution. This level of service is unacceptable, and I am extremely disappointed with how this situation has been handled.I request immediate action on the following:1. Full reinstatement of access to my account or a detailed explanation for its closure.2. Copies of all statements for the past nine months.3. The current balance or disposition of funds that were in the account at the time of closure.This is my money, and I have a right to access it. If I do not receive a timely and satisfactory response, I will be left with no option but to escalate this matter by filing formal complaints with the Consumer Financial ***************** (CFPB) and the Better Business Bureau (BBB).Please treat this matter with urgency. I expect a written response to this complaint sent to my email address at ********************* as soon as possible.Kind regards,**** *******

  

  Business Response

  Date: 05/12/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding being unable to access an online account and account closure. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 05/08/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive my tax refund check from *** finally on Monday April 21, 2025, so I went to my ******* on ********************************************************************************************* next day on Tuesday April 22, 2025, to deposited my check and make a transaction. I wanted to get a cashier check for five thousand because I'm buying a new truck and I wanted to deposit the rest of it. My tax refund check had my correct address on that I have been living for over two years. I have been a member of ******* for over a year and I go to this branch a lot. This is a legitimate check and it clear electronically when deposited immediately. I was told by the banker that they needed to hold my check to make sure there is no fraud and she would work on clearing it for the next day. I have three accounts with *******, so I just said put in all in one of my accounts. She put it all in my newest account. I receive direct deposited from my employer in my account every two weeks and I have been receiving other direct deposited since I open an account with *******. I was contacted by ******* that because my tax refund check was deposited in a recent account that they had to hold the whole amount of $16,928 for 7 days and that she missed the window of switching it into one of my other accounts so I can receive it sooner. I was notified by ******* to emailed verification of proof with my tax refund check from IRS, which I snapshot and it emailed the verification to them. I called ******* customer service about my concerns in this matter, once the customer service gathering my information, he basically ridicule me and said I have to wait 7 days to receive my funds. I ended up leaving my job early to go to the ******* branch on ****************************************************** I spoke with the branch manager for ***************************** about a lot stuff and said, "we're trying our best." This is my worst experience and the second time they held my check for no reason. I feel discrimination!

  

  Business Response

  Date: 05/09/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a branch interaction and funds being held. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 05/07/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my account in full however; they continue to flg it as a charge off. I have called multiple times. I have sent letters of appeal which I should not have to do as it is their error

  

  Business Response

  Date: 05/07/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding incorrect credit reporting. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 05/05/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.